What is assessment Assessment is the gathering of

What is assessment? 什麽是 评估？ Assessment is the gathering of meaningful or purposeful data that will provide information that informs, improves, or confirms. 评估是有意义的或有目地的数据采集; 这些 数据能用来帮助提升或肯定图书馆服务品 质的信息。

Public Library Assessment 公共图书馆的绩效评估 图书馆服务的绩效评价可以帮助我们在管理 中，能够有足够的数据、事实、调查和分 析来帮助我们做出明智的决定，从而最大 限度地发挥图书馆资源和服务的效益。 “Decisions are based on facts, research, and analysis, and where services are planned and delivered in ways that maximize positive outcomes and impacts for customers and stakeholders. ”

Why assess? 为什麽执行评 估 Planning Improvement Decision making Accountability Values & worth 规划 改进 决策 负责任 经济效益

评估的模式 Resourc es �源 Capability 潜力 Utilization Impact �用 Resources: Input measures 估 Capability: Process measures 估 Utilization: Output measures 估 影响 投入评 过程评 产出评

公共图书馆服务评估的准则 The Public Library Service: IFLA/UNESCO Guidelines for Development 2001 公共图书馆服务：国 际图联/联合国科教文 组织发展准则

公共图书馆服务评估的方法和 具 Public Library Data Service Statistical Report http: //www. ala. org/ala/mgrps/divs/plap ublications/pldsstatreport/ 公共图书馆数据服务 统计报告

Tools Used for Assessment 评估的 具 U. S. State Standards – each different 美国各州的标准-每个 州都不同 Standards for Illinois Public libraries以伊利 诺伊州公共图书馆的标 准为例

Special Awards 特别奖项 21 图书馆学刊Library Journal www. libraryjournal. com 年度最佳图书馆奖Library of the Year 推动者和热门人物Movers & Shakers 由卡内基/纽约时报主办-我喜爱的图书馆员奖 Carnegie/New York Times I Love My Librarian Award http: //www. ilovelibraries. org/ 地方渠道，报刊新闻

Tools Used for Assessment 评估的 具 U. S. Institute of Museum and Library Services and National Center for Education Statistics 美国联邦博物馆暨图书馆服务总署与国家教 育统计中心数据 http: //harvester. census. gov/imls/compare/index. asp 这是对全美 9000多个公共图书馆进行统计。提 供的数据可以是个别馆的，也可以是在州和国家 为层次的

联邦政府对公共图书馆的数据统计 26 http: //harvester. census. gov/imls/pubs/pls/index. asp

美国公共图书馆服务的投资效益 30 如何计算 经济效益 （个人） How to Calculate the Return on Investmen t (ROI) http: //www. lrs. org/public/roi/usercalculator. php

Library assessment 图书馆的绩效 评估 所有的评估方法都是用来加强决策…. . 我们需要 数据来帮助我们做政策规划，人员分配，馆藏 建设，和提供服务计划的决定，以期最大限度 的发挥图书馆资源和服务的效益。 “All methods of evaluation lead to enhanced decision making…. Data are needed for decisions about developing policies, allocating staff, building collections, and planning service delivery. ”

Libraries enrich lives 图书馆丰富 生活 Library assessment is an integral part of successful library management. It is a means and process that “libraries of all kinds are looking more closely at how and how well they are serving their users. ” 图书馆的绩效评估是成功的图书馆管理的 重要组成部分。它是一种方法也是一个过 程，它是“所有各种图书馆更积极找寻如何 有效的为图书馆用户提供服务”的方法。 Wright and White (2007). Library Assessment. Series: SPEC kit, 303. p. 11.

Definition 图书馆专业发展的定义 专业人员和职员的发展是一个持续不断的过程。 它透过一个系统的方法，为每一个图书馆的成 员提供培训，使他们熟悉并提升 作能力，以 期大家共同努力为客户提供服务。 这是一个 持续专业教育比较侧重的形式。 Professional and staff development is the ongoing process that orients, trains, and develops, through a systematic approach, each member of a library organization to work together to serve its customers. It is a more focused form of continuing professional education.

ALA’s Core Values of Librarianship 图书馆的核心价值 • Access http: //www. ala. org/ala/aboutala/offices/oif/statem entspols/corevaluesstatement/corevalues. cfm Confidentiality Access /Privacy �私� 获取 Education & Lifelong Learning 教育与终身学习 Intellectual Freedom 知识自由 Professionalism Service 职业理念 服务 Democracy 民主 Diversity 多元化 Preservation 保存 The Public Good 公众利益 Social Responsibility 社会责任

ALA’s Core Competencies of Librarianship 图书馆员应具备的核心 职业能力 Foundations of the profession Information resources Organization of recorded knowledge and information Technological knowledge and skills Reference and user services Research Administration and management Continuing education & 专业基础 信息资源 组织有记录的知识与信息 技术知识与技能 参考与用户服务 研究 行政和管理 继续教育与终身学习

Library Director Responsibilities 图书馆馆长的责任 “The library director works closely with the library board to realize the public library mission, develop long range plans, and implement policies for the library’s operations. The director works at the nexus of community and staff. Directors are expected to handle numerous responsibilities. ” 图书馆馆长与图书馆委员会紧密合作，以实现公共图 书馆的使命，发展长期规划，并执行图书馆的业务的 各项政策。 加强社区和 作人员之间的联系。 *Mc. Cook (2004). Introduction to Public Librarianship, p. 141

Public Library Director Knowledge and Skills 公共图书馆馆长必备的知识和技能 People skills Vision Marketing ability Communication Collaborative skills Technical skills Customer services Problem-solving ability Risk-taking Self-renewal *Sager (Sept/Oct 2001). Evolving Virtues: Public Library Administrative Skills, Public Libraries, p. 268 -272. 人事技巧 远见卓识 营销能力 沟通交流 协作技能 技术技能 客户服务 解决问题的能力 承担风险 自我更新

Professional development guidelines 专业发展的准则 IFLA Continuing Professional Development and Workplace Learning Quality Guidelines http: //www. ifla. org/en/publications/cpdwl -quality-guidelines-project 专业知识的成长，必须仰赖资讯 作者 持续扩充他们的知识和技能 *IFLA/UNESCO Public Library Manifesto 1994 国际图联和联合国文教组织1994年发表的公共图书馆宣言

ALA-ALP Certified Public Library Administrator (CPLA) 公共图书馆管理认证 CORE (required) 必修 ELECTIVES (3 of 5 required) 选修 当前的问题 筹款/基金申请 营销 政治与建立关系网络 服务不同的群体 http: //www. lis. illinois. edu/academics/programs/cpd/cpla 预算和财务 技术管理 组织和人事管理 建筑的规划与管理

53 Public Library cannot be successful without excellent well educated and trained staff. 公共图书馆的成功与否全在拥有训练有素的馆员

References 参考资料 Dudden, Rosalind F. Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards. New York : Neal-Schuman Publishers, c 2007. Matthews, Joseph R. Measuring for results : the dimensions of public library effectiveness. Westport, Conn. : Libraries Unlimited, 2004. Nelson, Sandra S. The new planning for results : a streamlined approach. Chicago : American Library Association, 2001. Nelson, Sandra S. The strategic planning for results : a streamlined approach. Chicago : American Library Association, 2008. Rubin, Rhea Joyce. Demonstrating results: using outcome measurement in your library. Chicago : Public Library Association 2006 Staff Development: A Practical Guide, 3 rd Edition by Elizabeth Fuseler Avery, Terry Dahlin, Deborah A. Carver, ALA Editions 2001． Public libraries: return on information (ROI) http: //www. oclc. org/roi/ Return on Investment for Public Libraries　http: //www. lrs. org/public/roi/

Thank You! 谢谢! 欢迎提问 Karen T. Wei 陈同丽 Head, Asian Library Professor of Library Administration University of Illinois at Urbana-Champaign 伊利诺伊大学亚洲馆馆长, 教授 kwei@illinois. edu