The Portage Metropolitan Housing Authority The Portage Metropolitan

The Portage Metropolitan Housing Authority

The Portage Metropolitan Housing Authority How to use this training…. v Viewing the Orientation Slides ã ã ã Press the “Page Down” Button located in the upper right area of your computer keyboard to move to the next slide Press the “Page Up” Button located in the upper right area of your computer keyboard to go back to the previous slide Write down any questions you may have and review them with your Housing Team Member at the end of this Reference Guide Page 2 session

Today, We Will Review. . . v Your PMHA Lease v Being A Responsible Tenant v More Questions and Answers v More Things to Know v Grievance Procedures v What Happens Next Reference Guide Page 3

What is in Your PMHA Lease?

What is a Lease? Landlord’s responsibiliti es Resident’s responsibiliti es PMHA Lease is a legally binding Contract detailing the rights and responsibilities of both the Resident and the Landlord Reference Guide Page 5

What is a Lease? Landlord’s responsibiliti es Resident’s responsibiliti es PMHA Lease A resident’s failure to abide by the terms of the Lease may result in eviction from the PMHA Housing Unit Reference Guide Page 6

Your PMHA Lease. . . The Lease Contains 25 Sections Ø Let’s Look at Each Section in More Detail Reference Guide Page 7

Your PMHA Lease. . . Sections 1 - 7 v Section 1 Description of Premises and Premises ü ü ü Adults and children in household are listed by name in Part II and the unit must be the principle residence Any additional occupants require advance notice and advance written approval of the PMHA Permission to add live-in aides or foster children will not be unreasonably refused Tenant shall not permit anyone other than members of Tenant’s household listed in lease to occupy premises Tenant is prohibited from allowing non-household members to use the unit address Deletions or removal from the household members named on the lease must be reported within 10 days of the occurrence 8

Your PMHA Lease. . . Sections 1 - 7 v Section 2 Lease and Amount of Rent The lease shall automatically be renewed for the same period as the original lease term (12 months). Tenant may give 30 days written notice after the initial 12 month lease ends ü The Total Tenant Payment and Tenant Rent will be determined by the Housing Authority in accordance with HUD regulations, Moving-To-Work Initiatives and the Admissions and Continued Occupancy Policy Rent Payments ü Rent is DUE and PAYABLE on or before the First Day of Each Month at the PMHA Office ü Rent is considered DELINQUENT after the close of business on the Fifth (5 th) Workday of the Month ü No CASH payments accepted ü Reference Guide Page 9

Your PMHA Lease. . . Sections 1 - 7 v Section 3 Reference Guide Page 10

Your PMHA Lease. . . Sections 1 - 7 v Section 4 – Payment Location - Rent can be mailed or delivered to the PMHA Office v Section 5 ü ü Equal to one month’s total tenant payment Refunded within 30 days after the tenant vacates if no damages to dwelling unit, building exterior and grounds, or outstanding rent and other charges v Section 6 ü ü Security Deposit Utilities and Appliances Defines which utilities are paid by Tenant and PMHA and which appliances are furnished by PMHA in PART II Tenant MUST maintain utility service in name of Head of Household, Spouse or Co-Head Tenant MUST notify management of inability to maintain sufficient heat to prevent freezing of pipes Tenant agrees to sign any authorization needed Reference Guide for Pagethe 11 PMHA to obtain information from the utility companies

Your PMHA Lease. . . Sections 1 - 7 v Section 7 ü ü Terms and Conditions PMHA and the Lease allows for reasonable accommodation of Tenant’s guest(s) or visitor(s) but not to exceed 3 consecutive days or nights, or more than 3 days or nights in any given week or more than a total of 14 days per calendar year without PMHA approval PMHA conducts annual re-examination of rent payment and the tenant agrees to present documents and authorize third party sources to provide information regarding income, etc. Change to Income, Family Size, or Deductions) may result in Rent Changes must be reported in writing within 10 days Misrepresentation of facts upon which rent is based may result in a retroactive increase and a notice of Page 12 eviction action based on fraud and/or. Reference failure. Guide to report

Your PMHA Lease. . . OVERVIEW 1. Your PMHA Lease is for…? A. Successive one year terms B. Month to month C. Initial one year term with successive month to month extensions 2. Rent is due and payable …? 3. A. On or before the fifth of each month B. When you get the money together each month C. On or before the fifth workday of each month Tenant is subject to other charges for…? A. Excess trash and unit damage beyond normal wear and tear B. Late fees and/or returned check fees C. Excess utility charges D. All of the above Reference Guide Page 13

Your PMHA Lease. . . OVERVIEW 1. Your PMHA Lease is for…? A. Successive one year terms B. Successive terms of one (1) month each C. Initial one year term with successive month to month extensions 2. Rent is due and payable …? 3. A. On or before the fifth of each month B. When you get the money together each month C. On or before the fifth workday of each month Tenant is subject to other charges for…? A. Excess trash and unit damage beyond normal wear and tear B. Late fees and/or returned check fees C. Excess utility charges D. All of the above Reference Guide Page 14

Your PMHA Lease. . . OVERVIEW 1. Permits reasonable accommodation of guests for…? A. Up to 30 days a year B. No more than 3 days or nights per week and not to exceed more than a total of 14 days per year C. As long as no one complains about them 4. Re-examination of rent is done …? 5. A. Every six months B. Whenever PMHA thinks its necessary C. At least once a year Tenant is responsible for…? A. Notifying PMHA of changes to income, family size, and deductions B. Providing documents and authorizing third Reference party sources to 15 Guide Page provide information

Your PMHA Lease. . . OVERVIEW 1. Permits reasonable accommodation of guests for…? A. Up to 30 days a year B. No more than 3 days or nights per week and not to exceed a total of 14 days per year C. As long as no one complains about them 4. Re-examination of rent is done …? 5. A. Every six months B. Whenever PMHA thinks its necessary C. At least once a year Tenant is responsible for…? A. Notifying PMHA of changes to income, family size and deductions B. Providing documents and authorizing third Reference party sources to 16 Guide Page provide information

Your PMHA Lease. . . Sections 8 - 13 v Section 8 Obligations Housing Authority The PMHA will maintain the dwelling unit and project in decent, safe and sanitary condition and will make necessary repairs. The PMHA will reasonably accommodate persons with disabilities and will not discriminate on the grounds of race, color, creed, religion, sexual orientation, national origin, disability or familial status v Section 9 Tenant Obligations The Tenant SHALL: Ø Ø Not assign the lease or sublease the dwelling unit Abide by PMHA No Smoking policies where applicable and the requirements of state and local building or Reference Guide Page 17 housing codes

Your PMHA Lease. . . Sections 8 - 13 v Section 9 continued. . . The Tenant SHALL : ü ü Use PMHA appliances, fixtures and other facilities and equipment in a safe manner and only for purpose for which they are intended Refrain from, and cause household guests to refrain from destroying, defacing, damaging or removing any part of the unit Use PMHA appliances, fixtures and other facilities and equipment in a safe manner and only for purpose for which they are intended Not disturb other residents’ peaceful enjoyment of the premises Reference Guide Page 18

Your PMHA Lease. . . Sections 8 -13 v Section 9 continued. . . The Tenant SHALL: Ø Ø Ø Not make alterations, decorations, change locks or do repairs to the unit or property without written consent of PMHA Give prompt notice of unoccupied unit for any period exceeding 30 days (vacation, emergencies, etc. ) Ensure children are properly supervised at all times Not permit household members or guests to act or speak in an abusive or threatening manner Take reasonable precautions to prevent fires and remove promptly all belongings from fire-damaged unit Not obstruct sidewalks, areaways, passages, elevators, etc. Reference Guide Page 19

Your PMHA Lease. . . Sections 8 -13 v Section 9 continued. . . Tenant SHALL: Ø Ø Refrain from placing signs, erecting, hanging or installing radio, telephone or television antennas or cables on or from any part of the unit or premises without prior written permission of PMHA Adhere to PET POLICY. The policy excludes Service Animals which are not considered pets. Permitted pets are ONLY: 1) Fish - with a 10 gallon tank maximum and not placed on counters or floors 2) Hamsters – maximum of 2 - caged at all times 3) Gerbils – maximum of 2 - caged at all times 4) Guinea pigs – maximum of 2 - caged at all times 20 Reference Guide Page 20 5) Birds – maximum of 2 - caged at all times

Your PMHA Lease. . . Sections 8 -13 v Section 9 continued Occupancy of the Premises and Tenant’s Obligations ü Tenant SHALL: ü ü Not have more than 2 types of the pets listed above Not allow visiting pets of any kind on the premises Accommodations are made for Service Animals and exceptions are made for Eastowne Manor and Etna House where 1 dog or 1 cat may be permitted as a pet. Discuss this with your Housing Team Member ü Remove unlicensed, unregistered, inoperable or abandoned vehicles or vehicles will be towed at Reference Guide Page 21 vehicle owner’s expense

Your PMHA Lease. . . Sections 8 -13 v Section 9 continued Occupancy of the Premises and Tenant’s Obligations ü Tenant SHALL: Ø Ø Ø Not be permitted to make automobile repairs on PMHA property Ensure that vehicles are parked in designated areas only, the Housing Team Member will discuss assigned parking with you Refrain from parking or driving across lawn areas Refrain from parking or storing boats, motor homes, trailers, commercial and recreational vehicles on PMHA property Motorcycles must be parked in parking spaces only Reference Guide Page 22

Your PMHA Lease. . . Sections 8 -13 v Section 9 continued Occupancy of the Premises and Tenant’s Obligations ü Tenant SHALL: Ø Ø Ø Not have fire pits of any kind at any unit and trampolines are only allowed at specific fenced scattered sites. No swimming pools permitted at any unit and only wading pools are permitted no larger than 4 ft. round (35 gallon water limit) and emptied daily Not have open containers of BEER or other intoxicating liquor in public or common areas of PMHA owned property Reference Guide Page 23 Notify PMHA promptly of needed repairs to unit,

Your PMHA Lease. . . Sections 8 -13 v Section 10 Defects Hazardous to Life, Health or Safety ü If Dwelling Unit is damaged to the extent that conditions are hazardous to the life, health or safety of the occupants, PMHA responsibilities are: Ø Ø To repair the unit within a reasonable period of time, To transfer the tenant to a habitable alternative unit while repairs are made To charge the tenant for damages caused by the tenant To abate rent if habitable alternative unit is not Reference Guide Page 24 available

Your PMHA Lease. . . Sections 8 -13 v Section 10 continued. . . Defects Hazardous to Life, Health or Safety ü ü No abatement of rent will occur if Tenant rejects alternative accommodations or if the damage was caused by the tenant or guests If PMHA determines that the Dwelling Unit is not habitable because of imminent danger to life, health and safety of the tenant, and tenant refuses to live elsewhere in alternative accommodations, then the lease shall terminate in accordance with legal procedures and any rent paid will be refunded to the tenant Reference Guide Page 25

Your PMHA Lease. . . Sections 8 -13 v Section 11 Inspections Move-in - The PMHA and Tenant will inspect the dwelling prior to occupancy. Any deficiencies noted on the inspection report will be corrected by PMHA at no charge to the Tenant Other At least annually inspections will be completed to check for needed maintenance, housekeeping and other lease compliance matters. Other inspections may be scheduled by PMHA as deemed necessary. Written notice will be provided to the tenant Move-out - The PMHA will inspect the unit at the time Tenant vacates and give the tenant a written statement of Reference Guide Page 26 the unit condition

Your PMHA Lease. . . Sections 8 -13 v Section 12 Entry of Premises During Tenancy ü ü Tenant must allow PHMA or its agents or contractors to enter tenant’s dwelling during reasonable hours for the purpose of routine maintenance and repairs, inspections and making improvements with reasonable notice. PMHA will give at least 48 hours notice of the intent to enter unit PMHA will not provide advance notice and will enter the unit if the tenant submitted the request for maintenance PMHA WILL NOT provide advanced written notice and WILL enter the unit if there is reasonable cause to believe an emergency exists PMHA will leave written statement of entry if tenant is absent Reference Guide Page 27

Your PMHA Lease. . . Sections 8 -13 v Section 12 Continued. . . Entry of Premises During Tenancy ü ü Tenants with authorized dogs or cats must secure the animal in anticipation of a maintenance service call or other entry of PMHA staff Tenant must allow PHMA or its agents or contractors to enter the unit during reasonable hours for the purpose of routine maintenance and repairs, inspections and making improvements with reasonable notice. PMHA will give at least 48 hours notice of the intent to enter unit v Section 13 Notice Procedures Any notice to PMHA must be in writing, delivered or mailed Any notice to tenant must be in writing, delivered or mailed Reference Guide Page 28

Your PMHA Lease. . . OVERVIEW 1. Says it is permissible to sublet your dwelling unit …? A. After requesting and obtaining written permission from PMHA B. Never C. Once a year up to fourteen consecutive days 2. Says PMHA is obligated to…? A. Maintain dwelling unit and development in a decent, safe and sanitary condition B. Comply with building, health, and housing codes it establishes C. Make necessary repairs to the dwelling unit 3. Requires improperly licensed and/or unregistered cars…? A. To be removed at the owners expense B. To be stored on PMHA parking lot Reference Guide Page 29

Your PMHA Lease. . . OVERVIEW 1. Says it is permissible to sublet your dwelling unit …? A. After requesting and obtaining written permission from PMHA B. Never C. Once a year up to fourteen consecutive days 2. Says PMHA is obligated to…? A. Maintain dwelling unit and development in a decent, safe and sanitary condition B. Comply with building, health, and housing codes it establishes C. Make necessary repairs to the dwelling unit 3. Improperly licensed and/or unregistered cars…? A. To be removed at the owners expense B. To be stored on PMHA parking lot Reference Guide Page 30

Your PMHA Lease. . . OVERVIEW 4. Requires Tenant to be responsible for actions of …? A. Himself/herself and all household members B. All guests and visitors C. All of above 5. Says Move-in Inspections …? A. Shall be conducted after the tenant has moved into the dwelling unit B. Shall be conducted prior to occupancy by tenant C. Shall be when PMHA feels it is necessary 6. Requires PMHA to give …? A. At least 48 hours prior notice on intent to enter dwelling unit B. At least 24 hours prior notice on intent to enter dwelling unit C. Reference Guide Page 31 No prior notice on intent to enter dwelling unit

Your PMHA Lease. . . OVERVIEW 4. Requires Tenant is responsible for actions of …? A. Himself/herself and all household members B. All guests and visitors C. All of above 5. Says Move-in Inspections …? A. Shall be conducted after the tenant has moved into the dwelling unit B. Shall be conducted prior to occupancy by tenant C. Shall be when PMHA feels it is necessary 6. Requires PMHA to give …? A. At least 48 hours prior notice on intent to enter dwelling unit B. At least 24 hours prior notice on intent to enter dwelling unit C. Reference Guide Page 32 No prior notice on intent to enter dwelling unit

Your PMHA Lease. . . Section 14 v Section 14 Termination of Lease ü Lease may be terminated for serious or repeated violation of material terms such as: Ø Ø Failure to pay rent or other payments when due or failure to maintain utility services (gas and electric) Failure to fulfil tenant obligations required in Section IX Discovery of false statements, misrepresentation or fraud regarding the application or processing for assistance or re-examination of income and family composition Failure to comply with re-certification Reference requirements Guide Page 33

Your PMHA Lease. . . Section 14 v Section 14 Continued. . . Termination of Lease ü Lease may be terminated for serious or repeated violation of material terms such as: Ø Ø Serious or repeated damage or creation of physical hazards in the unit, common areas, grounds or parking areas Poor housekeeping as evidenced by repeated failure of housekeeping inspections Disablement of smoke detector (fee charged) or any fire on PMHA premise caused by intentional, improper or illegal actions, carelessness, failure to supervise children or unattended cooking Alcohol or other drug abuse that interferes with the Reference Guide Page 34 health, safety or right to peaceful enjoyment of the

Your PMHA Lease. . . Section 14 v Section 14 Continued. . . Ø Ø Termination of Lease Criminal activity by tenant, tenant’s household member or guest (there are protections for victims of Domestic Violence) Possession or use of illegal weapons or illegal drugs Any drug related criminal activity on or off the premises. The term drug-related criminal activity means the illegal possession, manufacture, sale, distribution, use or possession with intent to manufacture, sell, distribute, or use, of a controlled substance as defined in Section 102 of the Controlled Substances Act. Criminal conviction under Federal, State or local law is not necessary for termination of tenancy under this provision Harboring, sheltering or maintenance of a person who has been banned form the PMHA premises Reference Guide Page 35

Your PMHA Lease. . . Section 14 v Section 14 Continued. . . Termination of Lease Ø Ø Ø Failure to comply with Community Service requirements If monies are owed to other Housing Authorities or other subsidized entities Instigation or participation in acts that intimidate or convey messages of distain for residents or their guests based on race, color, creed, religion, gender, sexual orientation, national origin, disability or familial status Reference Guide Page 36

Your PMHA Lease. . . Section 14 v Section 14 continued. . . Termination of Lease ü The notice of termination: Ø Ø Ø Shall state specific reasons and rights of grievance if any May be combined with, or run concurrently with an eviction and tenant will be charged with court costs if tenant loses the suit or consents to a judgment Tenant can terminate lease after one year of residency with a Thirty (30) days written notice PMHA has discretion in cases involving criminal activity to limit evictions to individual family members PMHA will notify Post Office of evictions for criminal Reference Guide Page 37 activity

Your PMHA Lease. . . Overview 1. Says Lease may be Terminated for …? A. Misrepresentation of income, assets or family composition B. Failure to pay rent or other payment when due C. Failure to comply with re-certification requirements 2. Says criminal activity by …? A. Anyone near you is reason for termination of lease B. The tenant, tenant’s household member, tenant’s guest is reason for termination of lease C. Your neighbor is reason for termination of your lease Reference Guide Page 38

Your PMHA Lease. . . Overview 1. Says Lease may be Terminated for …? A. Misrepresentation of income, assets or family composition B. Failure to pay rent or other payment when due C. Failure to comply with re-certification requirements 2. Says criminal activity by …? A. Anyone near you is reason for termination of lease B. The tenant, tenant’s household member, tenant’s guest is reason for termination of lease C. Your neighbor is reason for termination of your lease Reference Guide Page 39

Your PMHA Lease. . . Sections 15 -25 v Section 15 Solicitation and Trespassing Ø The PMHA exercises its right to issue “No Trespassing” notice to persons who violate the law or PMHA policies v Section 16 No Warranty of Security Ø Ø Ø The PMHA makes no representation that the property is a “secure” apartment complex and that Tenant, members of household or guests are safe from threat of theft, injury or damage to person or property Tenant shall take appropriate measures, including but not limited to obtaining renter’s insurance to protect against loss or damage caused by criminal and/or other activity not engaged in by PMHA and occurrences beyond the control of PMHA Reference Guide Page 40 Tenants are encouraged to report suspicious

Your PMHA Lease. . . Sections 15 -25 v Section 17 Radon Gas Ø The PMHA will not be liable for injury caused by high radon levels v Section 18 Indemnification Tenant releases PMHA and PMHA’s Agent from liability for and agrees to indemnify PMHA against losses incurred by PMHA as a result of (i) Tenant’s failure to comply with this Agreement, (ii) any damage or injury happening in or about the Premises to Tenant, Tenant’s family, licensees, invitees or guests, or such persons’ property, (iii) damage or loss in or about the Premises or Apartment Community caused by Tenant, Tenant’s family, licensees, invitees or guests, (iv) Tenant’s failure to comply with any requirements imposed by any Reference Guide Page 41 governmental authority

Your PMHA Lease. . . Sections 15 -25 v Section 19 Housekeeping Standards & Inspections Housekeeping inspections will be conducted at least annually. Tenant will receive pass/fail result. Housekeeping inspections are separate from any maintenance inspections that may be conducted. Housekeeping Standards for the overall unit are: Ø Walls, floors, windows and ceilings shall be clean Ø Drapes, shades and blinds shall be intact and in place Ø No use of sheets, blankets , newspapers etc. on windows; only traditional window coverings are permitted (drapes or blinds) Ø Trash shall be disposed of timely and properly Ø Entrance, stairs and hallways shall be clear and unobstructed Reference Guide Page 42 Ø

Your PMHA Lease. . . Sections 15 -25 v Section 19 Housekeeping Standards & Inspections Cont. . . Laundry areas shall be neat and clean and dryers ventilated Ø Entire Unit shall be free of rodent and insect infestation as well as free of foul odors Housekeeping Standards for the Kitchen are: Ø Stove, oven, broiler, shall be clean and free of food and grease Ø Refrigerator and freezer shall be clean Ø Cabinets: Shall be clean and neat. Cabinet surfaces and countertop should be free of grease and spilled food. Cabinets should not be overloaded Ø Exhaust fan / Range hood: Shall be free of grease Reference Guide Page 43 and dust Ø

Your PMHA Lease. . . Sections 15 -25 v Section 19 Housekeeping Standards & Inspections Cont. . . Food storage areas shall be neat and clean without spilled food Ø Trash/garbage shall be stored in a covered container until removed to the disposal area Housekeeping Standards for the Bathroom are: Ø Toilet and tank shall be clean and odor free Ø Tub and shower shall be clean and free of mildew and mold Ø Exhaust Fans shall be free of dust Ø Floor shall be clean and dry Housekeeping Standards for the Storage Areas are : Ø Ø Linen closet shall be neat and clean Reference Guide Page 44

Your PMHA Lease. . . Sections 15 -25 v Section 19 Housekeeping Standards & Inspections Cont. . . Other storage areas (including basements): Should be clean, neat and free of hazards Housekeeping Standards – Outside the Dwelling Unit Ø Yards shall be free of debris, trash, and abandoned cars. Exterior walls should be free of graffiti Ø Front and rear porches, patios, yards, driveway, and parking spaces shall be clean, neat, orderly in appearance and free of foul odors and hazards as well as steps and sidewalks (front and rear) Ø Storm doors shall be clean, with glass or screens intact Ø Parking lot should be free of abandoned cars. There Reference Guide Page 45 shall be no car repairs in the lots. Oil leaks/spots Ø

Your PMHA Lease. . . Sections 15 -25 v Section 20 Smoke Detection Device Ø Ø Ø Notify PMHA if there any defects, malfunctions, etc. . . Do not disengage the smoke detectors in any way, otherwise there is a charge based upon the Schedule of Maintenance Charges Regularly test smoke detectors v Section 21 Mold Ø Ø Ø The key to mold prevention is moisture control and a timely response to water spills or leaks Tenant must take reasonable steps to prevent water from entering the unit or moisture build up For circumstances beyond the tenant’s control, call 46 Reference Guide Page

Your PMHA Lease. . . Sections 15 -25 v Section 22 Non-Waiver Ø No delay or failure by the PMHA in exercising any right under this lease agreement shall constitute a waiver of that or any other right, unless otherwise expressly provided within the Lease v Section 23 Liability Ø Ø PMHA shall not be liable for damage, loss or injury to persons or property occurring within the development, which is not caused by PMHA’s gross negligence or intentional wrongdoing Tenant is responsible for obtaining casualty and liability insurance Reference Guide Page 47

Your PMHA Lease. . . Sections 15 -25 v Section 24 Joint and Several Liability (Co-Tenants) If more than one Tenant enters this Agreement, the obligations are shared. Such Tenant is individually, as well as jointly, liable for full performance of all agreed terms and payment of all sums required hereunder v Section 25 Ø v Concealed Weapons Policy Unlawful ownership, unlawful possession, unlawful transportation or unlawful use of any firearm or any weapon, in or around the Residence, the Development, or any PMHA property, by a tenant, household member, guest, or other person under the tenant’s control, is strictly prohibited Reference Guide Page 48

Your PMHA Lease. . . Sections 15 -25 v Section 25 Ø Ø Ø Concealed Weapons Policy Cont. . . Unlawful ownership, unlawful possession, unlawful transportation or unlawful use of any firearm or any weapon, in or around the Residence, the Development, or any PMHA property, by a tenant, household member, guest, or other person under the tenant’s control, is strictly prohibited It is a material violation of this lease for any tenant, household member, guest, or other person under the tenant’s control, to discharge a firearm of any kind on PMHA property, or to brandish a weapon of any kind on PMHA property “Brandish” means to move or wave, as a weapon; to raise and move in various directions; to shake or Reference Guide Page flourish in a manner that threatens or tends to 49

Your PMHA Lease. . . Sections 15 -25 v Section 25 Ø Ø Concealed Weapons Policy Cont. . . The term “firearm” is defined broadly and shall include, but not be limited to, all pistols, revolvers, and other handguns, rifles, shotguns, automatic and semi-automatic guns, and any other instrument that expels a metallic, partly metallic, or other hard projectile, including but not limited to BB guns, air or air soft guns, and spring action guns Violations of the provisions of this Section XXV by any tenant, household member, guest, or other person under the tenant’s control, shall be grounds for immediate lease termination and eviction Reference Guide Page 50

Your PMHA Lease. . . Overview 1. Says it is acceptable to disconnect the smoke alarm if the battery is beeping. . . ? A. True B. False 2. Says PMHA does not waive its rights by any action or inaction on its part…? A. True B. False 3. Says a BB gun or air soft gun is considered a firearm…? A. True B. False Reference Guide Page 51

Your PMHA Lease. . . Overview 1. Says it is acceptable to disconnect the smoke alarm if the battery is beeping. . . ? A. True B. False 2. Says PMHA does not waive its rights by any action or inaction on its part…? A. True B. False 3. Says a BB gun or air soft gun is considered a firearm…? A. True B. False Reference Guide Page 52

How Can I be a Responsible Tenant? Reference Guide Page 53

How Can I be a Responsible Tenant? Questions and Answers Question: I have a change in my income so what do I need to do? Answer: You must report ALL changes in writing to the PMHA within 10 days of the change. PMHA will issue you a written notice of what information is required to be submitted to the office. Once all the information is complete a written notice will be issued to you regarding your new rent amount. You should review the information and notify the PMHA if you feel any information is inaccurate Reference Guide Page 54

How Can I be a Responsible Tenant? Questions and Answers Question: Can I have someone move-in or stay with me? Answer: No q The only people allowed to reside in the unit are the individuals listed on your lease so if you want to add someone to your lease you must submit your request, in writing to the Housing Specialist q The person you wish to add to your lease CANNOT stay at your unit until he or she is approved q Housing an unauthorized occupant is a lease violation and will result in termination of your lease q Births or adoption have permission to reside in the unit Guidewithin Page 55 without prior approval, but must be reported. Reference in writing

How Can I be a Responsible Tenant? Questions and Answers Question: Who do I send my income or family composition changes to? Answer: Report changes in writing to: PMHA Public Housing Specialist 2832 St. Rt. 59 Ravenna, OH 44266 (330) 297 -6295 FAX You may use regular mail or fax to report changes in writing Reference Guide Page 56

How Can I be a Responsible Tenant? Questions and Answers Question: What Should I let my guests know? Answer: q You are responsible for the actions of your guests. Be sure that your guests act appropriately and do not disturb other residents’ peaceful enjoyment q Your guests shall not engage in any criminal or drug related criminal activity q Guests must be cautious and drive a reasonable speed and must keep the volume of car music at a minimum q You must show your guests where to park (designated guest spaces only) q No visiting pets permitted on the premises Reference Guide Page 57 q Open containers of alcohol are not permitted

How Can I be a Responsible Tenant? Questions and Answers Question: What kind of Pets can I have and how many? Answer: No more than 2 types of the pets listed below: q Fish - with a 10 gallon tank maximum q Hamsters – maximum of 2 - caged at all times q Gerbils – maximum of 2 - caged at all times q Guinea pigs – maximum of 2 - caged at all times q Birds – maximum of 2 - caged at all times Accommodations are made for Service Animals and exceptions are made for Eastowne Manor and Etna House where 1 dog or 1 cat may be permitted as a pet. Discuss this 58 Reference Guide Page with your Housing Team Member

More Questions and Answers

How Can I be a Responsible Tenant? Questions and Answers Question: When is my rent due? Where and How do I pay it? Answer: q All rent is due on the 1 st but no later than the 5 th working day of the m q You may pay your rent by bringing it or mailing it to the PMHA office q If the PMHA office is closed there is a drop box by the front door q Eastowne Manor residents may drop it in the PMHA rent drop box in t q Rent must be paid by Check or Money Order only, no cash payments Reference Guide Page 60

How Can I be a Responsible Tenant? Questions and Answers Question: What if I am planning to move? Answer: q You must submit a written 30 day notice after your initial one year lease q You should schedule a move-out inspection for the date you are ready to return the unit and all keys q You should schedule gas and electric to return to PMHA’s name q A refund of Security Deposit, if any, will be issued within 30 days after you move-out. q You are responsible for rent and any damages to the unit Reference Guide Page 61 until all keys are returned to PMHA

Being a Responsible Tenant v Community Service Question: Do I have to do Community Service? Answer: You will be advised which household members have to do Community Service on your move-in day. Qualifying hours contributed be either Community Service Activities or Self-Sufficiency Activities Question: What kinds of activities can I do that qualify as contributing Answer: The next slides give suggestions of different activities. If yo are involved in another activity that is not on the list feel free to contac PMHA office to discuss if the activity can qualify for the hours Reference Guide Page 62

Being a Responsible Tenant Qualifying Community Service Activities can be if you work. . . q With the PMHA to improve physical conditions of properties (grounds upkeep). Contact the Maintenance Dept. at extension 5 q To help neighborhood groups with special projects q At a non-profit organization that serves PMHA residents or their ch including but not limited to: Boy Scouts, Girl Scouts, Boys or Gir 4 -H Club, PAL, other children’s recreation, mentoring or education Big Brothers/Big Sisters, Community Clean-up programs or Beaut programs, etc. q With any programs funded under the Older Americans Act, includ not limited to: Green Thumb, Service Corps of Retired Executives, Senior Meals programs, Senior Center, Meals on Wheels, etc. Reference Guide Page 63

Qualifying Community Service Activities can be if you work. . . q At a local public or non-profit institution, including but not limited Schools, Head Start, other before or after school program, child ca center, hospital, clinic, hospice, nursing home, recreation center, senior center, adult day care program homeless shelter, feeding p food bank (distributing either donated or commodity foods), or closet (distributing donated clothing), etc. q With any other public or non-profit youth or senior organizations q Care for the children of other residents so they may volunteer Community Service hours must be performed in Portage County Reference Guide Page 64

Qualifying Self-Sufficiency Activities can be if you. . . q Utilize PMHA’s Job-Search Lab (located in the lobby of the PMHA o q Are in a Job readiness program, job training program, apprentices or a skills training program q Are in Higher Education courses (Junior college) q Are in GED classes q Receive Substance abuse counseling or Mental health counseling q Are in English proficiency or literacy (reading) classes q Are in English as a second language class q Receive Budget counseling or Credit counseling Reference Guide Page 65

Community Service Political activities are NOT accepted as Community Service or Self-Sufficiency activities If you are considered exempt from performing Community Service Hours now and your exempt status changes you MUST report the change to the PMHA office within 10 Days Reference Guide Page 66

Being a Responsible Tenant v PMHA Screening and Eviction for Drug Abuse and Other Criminal Activity Policy Ø You will be given a copy of this PMHA policy which includes: Ø Ø Ø Obtaining police records before and during tenancy period The enforcement by eviction for criminal or drug related criminal activity PMHA guidelines to maintain confidentiality of information Manufacture of Methamphetamine Special Provisions for Sex Offense Crimes Reference Guide Page 67

More Things to know. .

How Does Your Rent Work? $ Your Rent Pays portion of housing authority operating costs HUD Subsidy supports housing authority operating costs PMHA Reference Guide Page 69

Property Rules. . . v Toys and other items must not be left in common areas, yard areas, parking areas, driveways, any sidewalk or in front of the unit. If these items are left unattended they are subject to be removed by the PMHA Maintenance Department without warning v Swimming pools are not permitted. Only wading pools 4 ft round and holding no more than 35 gallons of water are allowed. Wading pools must be emptied daily. v Fire pits (including portable pits) are not permitted v Fireworks are not permitted v Trampolines are not permitted v Dirt bikes, 4 wheelers, other recreational and commercial vehicles (boats, campers, etc. . ) are not permitted on PMHA property (cannot be used or stored) Reference Guide Page 70

Property Rules. . . q Lawn furniture and other items must not damage the grass. Lawn furniture must be placed on cement patio areas q Vehicles must be operable and properly licensed. Vehicle repairs are not permitted on PMHA property. Oil stains in driveways must be removed q Trash containers must be placed at the curb the night before trash pick-up (not earlier) and must be removed from the curbs the same day as the trash pick-up Reference Guide Page 72

The PMHA Grievance Procedures

The PMHA Grievance Procedures You will be given a copy of the PMHA Grievance Procedure v Definition of a Grievance Ø Ø Ø Any dispute which a Tenant may have with respect to PMHA action or failure to act in accordance with the individual Tenant’s lease or PMHA regulations which adversely affects the individual Tenant’s rights, duties, welfare or status PMHA has an “Informal” Grievance Procedure and a “Formal” Grievance Procedure The Grievance Procedure is not applicable to any lease termination or eviction that involves any criminal activity that threatens the health, safety, or rights to peaceful enjoyment of other residents or employees of Guide the PMHA; Reference Page 75

The PMHA Grievance Procedures Informal Settlement Procedure Grievan ce Dispositi on • Disposition presented to Tenant by PMHA within 5 working days of Informal Discussion • Tenant presents grievance either orally or in writing within 10 days of event • Schedules Informal Discussion with Tenant within 10 working days • If still dissatisfied, Tenant can pursue a Formal Settlement Reference Guide Page 76

The PMHA Grievance Procedures Formal Settlement Procedure • A Hearing is scheduled within 5 working days Grievan ce • Tenant is not satisfied with disposition from Informal Hearing • Tenant must file a Written Request for hearing within 5 working days of Informal Hearing Disposition Notice Dispositio n • PMHA selects impartial Hearing Officer or Hearing Panel • A written disposition is issued within 5 working days of hearing Reference Guide Page 77

The PMHA Grievance Procedures - OVERVIEW 1. Grievances must be personally presented to the PMHA’s office within 10 days of the incident A. Orally or in writing B. By telephone C. By your best friend either orally or in writing 2. A formal hearing is scheduled within A. 10 working days of notice by the complainant B. 5 working days of notice by the complainant C. 15 days of initial incident 3. A disposition from an informal discussion is final A. If the complainant does not submit a written request for a hearing within 5 working days B. If complainant is satisfied with the proposed disposition C. Both of the above Reference Guide Page 78

The PMHA Grievance Procedures - OVERVIEW 1. Grievances must be personally presented to the PMHA’s office within 10 days of the incident A. Orally or in writing B. By telephone C. By your best friend either orally or in writing 2. A formal hearing is scheduled within A. 10 working days of notice by the complainant B. 5 working days of notice by the complainant C. 15 days of initial incident 3. A disposition from an informal discussion is final A. If the complainant does not submit a written request for a hearing within 5 working days B. If complainant is satisfied with the proposed disposition C. Both of the above Reference Guide Page 79

What Happens Next?

What Happens Next? CONGRATULATIONS ! v You have completed the self-paced portion of the New Resident Orientation for Public Housing v Next you will meet with your Housing Team Member to complete the orientation process Go to the Next Slide Reference Guide Page 81

What Happens Next? v Your Housing Team Member …. 1. Will answer any questions that you may have about PMHA it’s policies and this presentation 2. Will review your rent calculation with you 3. Will answer any questions you may have about your Lease and any Lease Addenda 4. Will have you sign appropriate documents 5. Will give you copies of all signed documents along with other important information 6. Will arrange for you to inspect your new home Reference Guide Page 82

What Happens Next? Let the PMHA receptionist know you have completed the New Resident Orientation and are ready to meet with your Housing Team Member Reference Guide Page 83