Unified Call Connector Client PARTNER TRAINING UNIFIED CALLCONNECTOR

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Unified Call. Connector Client PARTNER TRAINING --- UNIFIED CALLCONNECTOR CLIENT John Vickroy Cisco Unified

Unified Call. Connector Client PARTNER TRAINING --- UNIFIED CALLCONNECTOR CLIENT John Vickroy Cisco Unified Call. Connector Partner Training jvickroy@cisco. com © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

Cisco Unified Call. Connector Deployment Options Cisco Unified Call. Connector Partner Training © 2009

Cisco Unified Call. Connector Deployment Options Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21

Unified Call. Connector for Windows – Deployment Options UCC CLIENT w/ UCC SERVER §

Unified Call. Connector for Windows – Deployment Options UCC CLIENT w/ UCC SERVER § Complete desk top control of telephony § Toolbars & Contact-Apps in IE and Outlook § Screen-Pop with Caller ID from Outlook Directory § Quick Directory look up and “click to dial” § Integrated SMS & Email messaging § All Features from UCC Client only deployment, plus…. § Provides Presence & Status for all users § Provides Instant Messaging for all users § Shared corporate directory service § Call Log on Server for all users § Centralized administration Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential UCC CLIENT w/ UCC SERVER & MOBILITY ADD-ON § All Features from UCC Client & Base Server deployment, plus…… § Single number reach § Up to 4 alternative numbers dialed simultaneously § User defined rules for reachability § Mid-call features (transfer & conference) from cell phone § Remote dial out (DISA) 25

Unified Call. Connector Client Install & Configuration Cisco Unified Call. Connector Partner Training ©

Unified Call. Connector Client Install & Configuration Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26

Module Objectives After completing this module you will be able to: § Understand the

Module Objectives After completing this module you will be able to: § Understand the PC Hardware , Windows OS, Application Requirements § Understand CME Settings Requirements § Download, Install and Register the Call. Connector Client § Configure for Personal Mode TSP and Client for Server Mode § Start/Stop the UCC Client § Collect and Report Debug Log files Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 27

Installation Pre-Requisites • Admin or Power User Account of Installation PC • Email Profile

Installation Pre-Requisites • Admin or Power User Account of Installation PC • Email Profile and Email Password (if not taking Outlook default) • Access to Download Site or Installation Files • Unified Call. Connector PAK ID For Personal Mode: • IP connectivity to the CME • CME IP-Address • IP Phone User Name and Password For Server Mode: • Account on Server – User Login Name and Password (As configured on the UCC Server not the CME) • IP Address of Unified Call. Connector Server Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 28

Client Installation Steps 1. Log into PC with Admin/Power User (Vista – turn off

Client Installation Steps 1. Log into PC with Admin/Power User (Vista – turn off User Account Control (UAC)) 2. Run UCC Client installation 3. Enter Email Profile, Check option if user does not have admin rights on PC 4. Select Server, if connecting to UCC Server 5. Register License 6. Personal Only – Configure CME TSP settings 7. Restart PC and enable IE toolbar 8. Setup UCC Client options § § § UCC and Windows Dialing Rules Contact Information and Usage Options Email Profile Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 29

Windows Environment Pre-Requisites § For Windows Vista Users – § Make sure your User

Windows Environment Pre-Requisites § For Windows Vista Users – § Make sure your User Account Control (UAC) is turned off § All other users – § Make sure the firewall settings allow cc. LSS. exe and cc. Popup. exe access to the network. § Make sure the UCCHelper. dll, cc. UCCOutlook. View. dll. cc. UCCToolbar. Outlook. dll are not blocked by your Antivirus program. Note: This hooks the keyboard and mouse events and is used to detect keystrokes and mouse clicks to perform Hotkeys functions as well as determine the Idle time out for changing user’s status – Make sure you are running with Admin or Power user rights on the PC. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 30

Call. Connector Client – Hardware Requirements 32 bit Windows XP/Vista PC Preferred, See caveats

Call. Connector Client – Hardware Requirements 32 bit Windows XP/Vista PC Preferred, See caveats for 64 -bit Windows; No other special requirements § 1. 8 -GHz or faster Pentium 4 or compatible processor § 512 MB RAM § 60 MB available hard disk space for Unified Call. Connector (Additional 50 MB available for upgrades) § Cisco IP Phone (Skinny) and supported ISR and UC 500 CME loads § Network Access to CME or UCC Server (NAT Traversal not supported) § Client is not supported on VMWare or Citrix Terminal Server environments http: //www. cisco. com/en/US/prod/collateral/voicesw/ps 6789/ps 7046/p s 7274/ps 7067/product_data_sheet 0900 aecd 8053 c 8 ad. html Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 31

Call. Connector –Software Requirements Standard Windows PC; No special requirements. Needs Default Email Client

Call. Connector –Software Requirements Standard Windows PC; No special requirements. Needs Default Email Client & Profile configured § Windows OS § Windows XP, (Home & Pro) Windows Media Center, Windows 2003, Vista § Internet Explorer § Version 6; SP 1; Version 7 § Windows Explorer § It runs, but not supported § MS-Outlook § Outlook 2003 and 2007 § CME TAPI § CME TSP 2. 2 Supported § CME § IP Phones Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. § 4. 1 12. 4 (15)T 7 § 4. 2 12. 4 (11) XW 9 § 7. 0 12. 4 (20) T 1 § All Cisco Unified SCCP IP Phones (including CIPC) Cisco Confidential 32

Installation Files Call. Connector Installation Files can be downloaded: • Download: http: //www. cisco.

Installation Files Call. Connector Installation Files can be downloaded: • Download: http: //www. cisco. com/cgi-bin/tablebuild. pl/callconnector-ms • Client: Cisco. Unified. Call. Connector. Client-1. 5. 0. 23. exe Cisco Unified Call. Connector for Microsoft Windows - Personal Edition (client) – Generally Available version Notes: ** Installation Needs Local Machine Power User Rights on Windows ** Call. Connector License Registrations requires access to the Internet Documentation: • Cisco Unified Call. Conector for Mircosoft Windows Personal Edition User's Guide for 1. 4 and later versions • Cisco Unified Call. Connector for Microsoft Windows 1. 5 Personal Edition Quick Reference Guide http: //www. cisco. com/en/US/products/ps 7274/products_installation_and_configur ation_guides_list. html Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 33

Installing Unified Call. Connector Client Close all Windows applications and run the installation file

Installing Unified Call. Connector Client Close all Windows applications and run the installation file • Click through the Install Wizard • Enter Customer Information –Name, Company and Email • Select the preferred Display Language: English French German Spanish Italian • Partner email address to receive all support requests Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 34

Installing Unified Call. Connector Client If using Outlook, enter profile & password • Select

Installing Unified Call. Connector Client If using Outlook, enter profile & password • Select the Email Profile you would like your UCC client to connect to. • Exchange Users need to specify Exchange Profile and Password • Check if User does not have admin rights on PC • UCC Services and client are started at Windows startup • Un-Check the ‘Use UCC Server’ for Personal mode operation ** For Server mode, enter UCC server IP-Address, user name and password configured on the server (not CME) Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 35

Email Profile Options for Outlook Data MAPI profiles allow user to log into different

Email Profile Options for Outlook Data MAPI profiles allow user to log into different email accounts § Use default Outlook profile – Popup will always use Outlook’s default profile § Disable Outlook/MAPI Lookup – No Outlookup § Prompt for profile – Popup Profile Selection Prompt § Profile Names (e. g. Outlook or Exchange etc…) – Select the Email profile you use to access your email service. If you are an Exchange user then specify the Exchange profile here and enter the password. Note: If a MAPI session is open, then Outlook will use it at startup. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 36

UCC Client running in Non-Admin Mode Comparison with running under Power/Admin User login account

UCC Client running in Non-Admin Mode Comparison with running under Power/Admin User login account § Services are started at Windows Startup – Popup does not have the rights to start/stop services § TSP Setup is not available to the user – To make changes need to login with admin account § Services status is not available (can display incorrect info) – Popup cannot access the service status information § Both Personal and Server modes can run with standard user rights § Failures/Errors in the Services requires PC restart Note: Configure Users with local Power user rights where possible Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 37

Installing Unified Call. Connector Client If Server configuration then • Check the ‘Use UCC

Installing Unified Call. Connector Client If Server configuration then • Check the ‘Use UCC Server’ if you have the UCC Server installed. • Enter UCC Server PC IP Address (not CME) • Enter user Login name as configured on UCC Server (not e. Phone user name) • Enter Password configured on UCC Server Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 38

Licensing of Call. Connector Client Run in Evaluation Mode § 45 Days Trial does

Licensing of Call. Connector Client Run in Evaluation Mode § 45 Days Trial does not require Internet access § Register License to activate software: –Requires PAK-ID –Requires Internet access –Requires valid email address Allows users to download and evaluate Call. Connector Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 39

Automatic Online Registration Run in Licensed Mode § Use Serial Number or PAK ID

Automatic Online Registration Run in Licensed Mode § Use Serial Number or PAK ID § Serial Number/PAK ID is activated from License Server (Requires access to Internet) § Serial Number/ PAK ID are bound to machine info (MAC +) § Supports HTTP & SOCKS Proxies § Bind to MAC address (non VPN/Vmware need to be always there) Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. 1. Enter PAK ID 2. Click on Activate Cisco Confidential 40

Advanced Options – E-mail / Offline Registration § The Off-Line Registration method logs into

Advanced Options – E-mail / Offline Registration § The Off-Line Registration method logs into the Cisco Software License site from another machine using the CCO account, the PAK-ID and the Machine-ID of the PC on which the software will be installed § Once a license file is generated and e-mailed, it can be used to activate the UCC Client. Note: Need to run UCC Machine ID utility on target PC Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 41

UCC Personal Mode TSP Setup Cisco Unified Call. Connector Partner Training © 2009 Cisco

UCC Personal Mode TSP Setup Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 42

Configuring Call. Connector CME TSP (Personal Mode Only) Setting up Telephone Service: § UCC

Configuring Call. Connector CME TSP (Personal Mode Only) Setting up Telephone Service: § UCC Client for non server installs and launches CME Standard TSP Wizard § Requires CME IP Address; IP Phone User Name & Password § Most UCC Personal issues will be around configuration of TSP and connectivity to CME § Use Control Panel, Phone/Modem advanced tab to access CME TSP to modify or check config TSP Configuration required for Personal/Local Mode only Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 43

Configuring Call. Connector CME TSP Take Defaults: Click through Mode of Operation and User

Configuring Call. Connector CME TSP Take Defaults: Click through Mode of Operation and User Preferences Notes: 1. Advanced lets set TSP Softphone Mode -- Not TAC supported 2. Connect to IP Phone on Windows Startup – opens TSP at Windows Startup 3. If you need to connect TSP log, enable Trace Log and select level and file 4. Select ‘Send Line Selection message’ for 7912, 7905 phones Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 44

Configuring Call. Connector CME TSP Click through Mode of Operation and User Preferences: §

Configuring Call. Connector CME TSP Click through Mode of Operation and User Preferences: § CME IP Address: The IP Address of the Call. Manager Express router. § TCP/IP Port for SCCP: Port number used to communicate to the Call. Manager Express router. Default= 2000. § User Name: An IP-Phone that is to be used by the CME TSP must be configured with a User Name and Password. The TSP registers with the Call. Manager Express using this user name and password. § Password: The password configured for the User Name above. § Verify Password: Validation field for the password. 1. Enter CME IP Address 2. Enter IP Phone User Name & password Must have CME Ephone IP Phone User Name and Password Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 45

Configuring Call. Connector CME TSP Verify that you are able to connect to the

Configuring Call. Connector CME TSP Verify that you are able to connect to the IP Phone § Click on Start Button § Pings Router if OK – Router Found § Registers to IP Phone if OK Success § Success Shows list of DNs § Reasons for Failure: -- Invalid Router IP -- Incorrect Username & Password -- IP Phone not Available -- TAPI session already registered -- No Network Connectivity § Use this screen to verify correct config for UCC Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 46

Configuring Call. Connector CME TSP Verify IP Phone Buttons and Button Type § If

Configuring Call. Connector CME TSP Verify IP Phone Buttons and Button Type § If more than 6 buttons, click Advanced § Verify Button Numbers § Change DN Type from List § Click on Finished to Apply the changes § To Access the Wizard; Open Phone & Modems from Control Panel Click on Advanced Select CME TSP & Configure § This is last screen on TSP Wizard The CME TSP allows the Call. Connector to control the IP Phone In UCC Personal or Server/Local Mode Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 47

Running Call. Connector - the First Time 1. Restart PC after install of UCC

Running Call. Connector - the First Time 1. Restart PC after install of UCC Client 2. UCC Popup is the main UCC Client application – Startup With Windows or Manually from Desktop Icon – First Time Displays Registration Window; If trial , displays Days Left 3. UCC in Internet Explorer – View-> Toolbar->Unified Call. Connector or – Right-Click on IE Toolbar and Select Unified Call. Connector – Click on Contacts in Toolbar to Open Contact Apps or – View-> Explorer Bar->Unified Call. Connector Apps 4. UCC in Outlook: 2003/2007 – Toolbar displayed automatically – Click on Directory in Toolbar to Open Contact Apps or – Click on Call. Connector in Outlook My Contact List Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 48

Unified Call. Connector -Configuring Popup Options Cisco Unified Call. Connector Partner Training © 2009

Unified Call. Connector -Configuring Popup Options Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 49

Call. Connector Options for Connecting to UCC Server Tab § Two modes supported –

Call. Connector Options for Connecting to UCC Server Tab § Two modes supported – –Personal ‘Use Local TAPI Driver’ –Server ‘Use UCC Server for Extended Features’ § Use the Server Mode to connect the UCC Server –Need to have UCC Server & Account Information entered § Need to Apply, Exit and restart Popup if changing mode of operation § Server Status displays connection status to server app. * When ‘Use Local TAPI Driver’ is selected, SIP Server & Account Disabled Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 50

Call. Connector Network Adaptor Options § Only selected NIC adapters are used from connecting

Call. Connector Network Adaptor Options § Only selected NIC adapters are used from connecting to CME or UCC Server § Adapters are tried in the specified order; if connection fails, client tries to connect on the next adapter § If no Adapters are selected, then Popup will not login Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 51

Call. Connector Dial Plan Options § Location Name (read only) from Windows Dialing Rules

Call. Connector Dial Plan Options § Location Name (read only) from Windows Dialing Rules button opens Phone& Modem Options § CME Configurations Extension Length/Office Code used to generate/strip for extension # § Number Patterns used to convert number string to ‘canonical’ form Save in databases and to format before lookup; Also used in Highlighter § Can have one or more patterns per country, saved in ucc. xml file * Windows dialing rules and current location have to be set for correct dialing Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 52

Call. Connector Uses MS Windows Dialing Rules § Click on Edit § Setup Location

Call. Connector Uses MS Windows Dialing Rules § Click on Edit § Setup Location & Area code § Enter Dial Out access code § If needed setup specific Area Code Rules This information is used to generate the dialable number Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 53

Call. Connector Dial Plan Options Dial Plan Tab § If your number format is

Call. Connector Dial Plan Options Dial Plan Tab § If your number format is not included in the installed list, you can use the Add or Edit buttons to create patterns as needed. § The number patterns must follow these rules: – Area code must be in-between brackets. – The Area Code and Subscriber number must be separated by a space. – Subscriber number can be separated for clarity by space, period or dash. – If a number does not require an area code, enter the number pattern without brackets. Area Code Cisco Unified Call. Connector Partner Training Subscriber number © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 54

Call. Connector Dial Plan Options § How to set the internal Extension Mask: §

Call. Connector Dial Plan Options § How to set the internal Extension Mask: § An Extension Mask that consists of four digits: § If you have 2 Extension Masks, one consists of three digits and another that consists of four digits: § If all the internal extension numbers start with a specific digit , in this case 4, and have a total of five digits: § How to set multiple Special PSTNs: § To add both 911 and 411 to the Special PSTNs: Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 55

Call. Connector Email/MAPI Options § Outlook/Exchange Profile Required when connected to Exchange – Call.

Call. Connector Email/MAPI Options § Outlook/Exchange Profile Required when connected to Exchange – Call. Connector sets up a separate connection to Exchange Not required for Outlook POP 3 (non-Exchange) users § Enables or disables MAPI functions and pick the preferred Outlook profile to be used. § MAPI Status displays current connection state Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 56

Call. Connector Email Options E-Mail Tab Outlook/Exchange Profile Setting: § Enable MAPI – –To

Call. Connector Email Options E-Mail Tab Outlook/Exchange Profile Setting: § Enable MAPI – –To Enable/Disables MAPI functions –when disabled, MAPI lookup function is disabled in both Quick. Search and Call Lookup. § MAPI login options: –Always use Outlook’s default profile –Popup will always use Outlook’s default profile. –Prompt for a profile to be used –you will be prompted to choose a MAPI profile. –Always use the following profile and password –the specified MAPI profile will always be used independently of the profile selected for Outlook. ** If the Popup is running before starting Outlook, Outlook will automatically start using the MAPI profile the Popup is using and not Outlook’s default profile. You will not be prompted to select a profile upon Outlook starting. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 57

Call. Connector Popup Options Tab § Display Options Display Pop on Incoming Call Display

Call. Connector Popup Options Tab § Display Options Display Pop on Incoming Call Display Pop on Outgoing Call Hide Window when Disconnected § Enable Database Lookup on Directories Lookup in Outlook § Number of Characters for Search § Status change on Idle Timeout § Enables/Disables Start with Windows Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 59

Call. Connector Contact for user information § Contact Info updated from database § Changes

Call. Connector Contact for user information § Contact Info updated from database § Changes are published to Organization Directory § IM should be your login name § SMS Address – List of SMS SP Service addresses available § Voicemail – Your Cisco Unity voice mailbox number § Tel password – Password for Single Number Reach § DISA Password – Password for Dialing -In § Update Contact Information – To save changes made to the Contact information on the server. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 60

Unified Call. Connector --Demo Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems,

Unified Call. Connector --Demo Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 61

UCC Demo § Starting up POPUP § Show the toolbar in IE, show the

UCC Demo § Starting up POPUP § Show the toolbar in IE, show the Cisco button option including the help about § Show the key features on the bar, presence, the Quick. Search, call control, lines, actions, contacts button § Make a call, transfer, end call, then answer a new call § Open contacts/sidebar, show contacts only § Quick. Search with pause/break key with results window options. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 62

UCC Demo § Show Popup/phone icon in status tray with features and especially Phone

UCC Demo § Show Popup/phone icon in status tray with features and especially Phone lines active and access to options and exit to quick application § Show Options tabs, § Highlight phone number then double-click phone icon to create dial. § Then in IE do the wand, click on link to start call. § During call show action menu from call popup Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 63

UCC Demo in Outlook § Toolbar same as IE, remind that it auto loads

UCC Demo in Outlook § Toolbar same as IE, remind that it auto loads § Contacts button to show sidebar/Outlook View § Show Contacts and then logs § Switch to UCC Server mode using Options § Show status window of other users, then change own status, see in status window. § From status window start a call, during a call § IM Session Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 64

Unified Call. Connector Client Troubleshooting Cisco Unified Call. Connector Partner Training © 2009 Cisco

Unified Call. Connector Client Troubleshooting Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 65

Reporting Issues Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All

Reporting Issues Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 66

The Cisco Menu § Help: Access and search the help files § Hiding toolbar:

The Cisco Menu § Help: Access and search the help files § Hiding toolbar: will hide the toolbar. § Unified Call. Connector Online: provides a link to the UCC website. § Contacting UCC Support: to send Email or place a call to the UCC Team § Options: access the UCC Options window. § Send Us Feedback: to send comments to the development team § Enabling/Disabling Debug logging: writes debug entries to the trace files. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 67

The Cisco Menu § Reporting Problems to the UCC team: via email § Auto-Recovery:

The Cisco Menu § Reporting Problems to the UCC team: via email § Auto-Recovery: to turn on or off the re-try attempts to open and reconnect after failure. § Connection Status: displays the status of the UCC server/services used by the toolbar. § Current Language: to change the display language § Checking version information: displays the version information of all the UCC components and the copyright statement. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 68

Unified Call. Connector – Reporting Problems Tool User Interface: • Debug Logs can be

Unified Call. Connector – Reporting Problems Tool User Interface: • Debug Logs can be Enabled/Disabled • Controlled by Option in UCC. XML and Registry • Five Debug Log Levels are supported • • • Critical --- Service Failed, Cannot proceed Error -- Feature or Function Error; Able to continue Warning – Resource or Performance Problems Information – General Information Messages Debug – Writes Debug Information – Summary and Messages Trace – Detailed Debug Information Including message details and media • Debug Enabled from Cisco Icon • Use Report Problem Feature to collect logs and problem description and send to TAC Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 69

Unified Call. Connector – Reporting Problems process Reporting Interfaces § Available from Outlook and

Unified Call. Connector – Reporting Problems process Reporting Interfaces § Available from Outlook and IE Toolbars § Click on Cisco Icon § Select a Debug Log Level § Critical or Fatal writes specific errors § Trace Level is most verbose Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 70

Unified Call. Connector – Reporting Problems create email to send to TAC § First

Unified Call. Connector – Reporting Problems create email to send to TAC § First Enable Debug Logging § Click on Cisco Icon § Select a Report Problem § Email Send Message Window Opened § All Debug files are attached (can be large) § Enter problem description § Enter Steps to recreate § Enter Customer Contact information § Current module and Windows versions are written. Default alias: atg-ucc-client-auto-problem-reports Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 71

Troubleshooting UCC Client Issues 1. 2. 3. 4. 5. 6. 7. 8. 9. Cannot

Troubleshooting UCC Client Issues 1. 2. 3. 4. 5. 6. 7. 8. 9. Cannot Activate License or Registered on another PC Cannot Start UCC Popup Application Unable to Login to UCC Cannot Acquire Lines IE Toolbar Does not Display IE Sidebar does not show and Other Sidebar issues Outlook Tool bar does not display or other issues Outlook UCC View Window does not display Not Dialing or Dialing incorrect digits 10. Dialing Rules troubleshooting 11. Popup does not display caller name or incorrect name 12. Search does not return names Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 72

Troubleshooting UCC Client Issues 14. Cannot locate Outlook names or no caller-id display 15.

Troubleshooting UCC Client Issues 14. Cannot locate Outlook names or no caller-id display 15. Toolbar/Popup Icon grayed out 16. Cannot register (TSP Mode) with the IP Phone 17. Presence buttons are grayed out 18. UCC Outlook Contacts not showing in IE or Outlook 19. Balloon Popup not appearing during a call Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 73

Activation Fails with Timeout Description § When Activating Serial Number, the progress bar run

Activation Fails with Timeout Description § When Activating Serial Number, the progress bar run through three times and posts an error message. Possible Causes § No access to the Internet from this PC § Access to the Unified. Call. Connector. com site is not resolved/available. § Firewalls may be blocking Popup access to internet. Procedures § Step 1: Verify that there is access to Internet. Browse to www. cisco. com. § Step 2: Verify proxy settings on Internet Explorer, if proxy is in use. § Step 3: Verify that the firewalls on the PC allow Popup external access § Step 4: Verify that there is access to the License Server URL using IE. Browse to www. unifiedcallconnector. com. (which redirects to Cisco. com/go/unifiedcallconnector) § Step 5: If the Activation still displays the error, then contact your system administrator or service provider. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 74

Invalid Serial number during activation § cc. Popup. log will show errors during activation

Invalid Serial number during activation § cc. Popup. log will show errors during activation § The error coming back indicates that the trial serial number is invalid. Customer may have some thing other than trial in the serial number field which is stored in the registry. Please do the following; 1) Rename the attached file to *. reg on your windows desktop. 2) Run the Jarl-Unified Call. Connector. Reg file to clear the registry and reset to trial. 3) Then try restarting UCC popup application which should then register/activate. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 75

Cannot Activate Description Activate fail Possible Causes 1. Virtual Machine 2. No Network/Firewall 3.

Cannot Activate Description Activate fail Possible Causes 1. Virtual Machine 2. No Network/Firewall 3. No NIC 4. Wrong PAK ID or wrong Serial 5. Serial is activated on a different machine Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 76

Cause#3: No NIC § To Fix: –Make sure your machines have at least one

Cause#3: No NIC § To Fix: –Make sure your machines have at least one physical network M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 77

Cause#4: Wrong PAK ID or wrong Serial § To Fix: –Check your PAK ID

Cause#4: Wrong PAK ID or wrong Serial § To Fix: –Check your PAK ID or Serial and try again M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 78

Cause#5: Serial is activated on a different machine § To Fix: –NIC is not

Cause#5: Serial is activated on a different machine § To Fix: –NIC is not virtual or VPN –Use a new PAK ID or Serial –Use a PAK ID or Serial has registered on this machine –Email Cisco to reset the serial M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 79

Cannot start Cisco Unified Call. Connector Popup Description Popup will not run. Possible Causes

Cannot start Cisco Unified Call. Connector Popup Description Popup will not run. Possible Causes 1. The Windows User needs Administrator Privileges 2. System must reboot before the Cisco Unified Call. Connector Popup can run 3. Cisco Unified Call. Connector is not activated. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 80

Cause#3: Cisco Unified Call. Connector is not activated § To Fix: –Activate your copy.

Cause#3: Cisco Unified Call. Connector is not activated § To Fix: –Activate your copy. M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 81

Cisco Unified Call. Connector Popup run but does not try to login Description Popup

Cisco Unified Call. Connector Popup run but does not try to login Description Popup is running but will not login. Possible Causes 1. Popup tried to login once, but fail and waiting for the next try 2. cc. Local. Call. Controller or cc. Local. SIPServer is in the wrong state M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 82

Cause#1: Popup tried to login once, but fail and waiting for the next try

Cause#1: Popup tried to login once, but fail and waiting for the next try § To Fix: –Make sure the Login Name and Password are correct and click Login M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 83

Cause#2: cc. Local. Call. Controller or cc. Local. SIPServer is in the wrong state

Cause#2: cc. Local. Call. Controller or cc. Local. SIPServer is in the wrong state § To Fix: –Make sure the cc. Local. Call. Controller and cc. Local. SIPServer status coincide with the Popup. (cc. Local. Call. Controller is required for Local TAPI mode) M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 84

Client Cannot Login Description When starting Popup, you get a login error Possible Causes

Client Cannot Login Description When starting Popup, you get a login error Possible Causes 1. Network Error/Firewall (Subnet, NAT…) 2. System Tracker/SIP/Database Server is not available 3. Popup is in the wrong mode 4. Local SIP Server is not running if using Server/Client Mode 5. Local Call Controller is not running if using Local TAPI Mode 6. No NIC selected or Incorrect NIC selected 7. Incorrect username/password 8. The user had not been assigned any ephone Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 85

Cause#1: Network Error/Firewall (Subnet, NAT…) § To Fix: –Correct network problems, add cc. Popup.

Cause#1: Network Error/Firewall (Subnet, NAT…) § To Fix: –Correct network problems, add cc. Popup. exe and cc. LSS. exe Firewall… M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 86

Local SIP Connection Status Stop Reason: 0 <== (no info) 200 Clean stop request

Local SIP Connection Status Stop Reason: 0 <== (no info) 200 Clean stop request 501 Activation failed 600 Server failed to start Activation: 0 <== (no info) 200 Successful 600 Failed Cisco Unified Call. Connector Partner Training Server State: 1 Initializing 2 Starting 3 Restarting 256 Running 512 Stopping 513 Destroying 1024 Stopped Running Readyness: 0 Initializing 200 Ready 501 Network problem 502 Local tracker problem Successful. Adapter: IP address LSS is using. MAC address of the bound NIC; might be empty if no preferred NIC is bound. The whole field might be empty (when server is not yet ready). System. Tracker: Subscription. Status can be SUBSCIBRED or NOT SUBSCRIBED. Might be empty (if local mode or no tracking requests found yet). © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 87

Cause#2: System Tracker/SIP/Database Server is not available § To Fix: –Click Stop then click

Cause#2: System Tracker/SIP/Database Server is not available § To Fix: –Click Stop then click Start Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 88

Cause#3: Popup is in the wrong mode § To Fix: –Make sure Popup is

Cause#3: Popup is in the wrong mode § To Fix: –Make sure Popup is running in the designated mode M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 89

Cause#4: Local SIP Server is not running if using Server/Client Mode § To Fix:

Cause#4: Local SIP Server is not running if using Server/Client Mode § To Fix: –Run Windows Services Manager and make sure cc. Local. SIPServer is running M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 90

Cause#2: Local Call Controller is not running if using Local TAPI Mode § To

Cause#2: Local Call Controller is not running if using Local TAPI Mode § To Fix: –Make sure the cc. Local. Call. Controller and cc. Local. SIPServer status coincide with the Popup. M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 91

Cause#6: No NIC Selected § To Fix: –Run Popup, click Network Adaptor Options, and

Cause#6: No NIC Selected § To Fix: –Run Popup, click Network Adaptor Options, and select the NIC on the same subnet as your Server. M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 92

Cause#7: Incorrect Username/Password § To Fix: –Make sure the UCC Login Name and Password

Cause#7: Incorrect Username/Password § To Fix: –Make sure the UCC Login Name and Password are correct and click Login (Not the CME ephone username/password) M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 93

Cause#8: The user had not been assigned any ephone § To Fix: –Go to

Cause#8: The user had not been assigned any ephone § To Fix: –Go to Server ‘The user had not been assigned any ephone’ slide M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 94

Client Cannot Phone Lines Description When starting Popup, you can login, but cannot acquire

Client Cannot Phone Lines Description When starting Popup, you can login, but cannot acquire lines Possible Causes 1. There’s an active TAPI connection to the ephone 2. System Tracker/SIP/Call. Controller Server is not available 3. Local Call Controller is not running if using Local TAPI Mode 4. The user had not been assigned any ephone Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 95

Cause#1: There’s an active TAPI connection to the ephone Cisco Unified Call. Connector Partner

Cause#1: There’s an active TAPI connection to the ephone Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 96

Cause#2: System Tracker/SIP/Database Server is not available § To Fix: –Make sure the Call.

Cause#2: System Tracker/SIP/Database Server is not available § To Fix: –Make sure the Call. Controller is running M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 97

Cause#3: Local Call Controller is not running if using Local TAPI Mode § To

Cause#3: Local Call Controller is not running if using Local TAPI Mode § To Fix: –Make sure the cc. Local. Call. Controller and cc. Local. SIPServer status coincide with the Popup. M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 98

Cause#4: The user had not been assigned any ephone § To Fix: –Go to

Cause#4: The user had not been assigned any ephone § To Fix: –Go to Server ‘The user had not been assigned any ephone’ slide M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 99

Client Cannot Dial Description When trying to dial, the balloon popup but does not

Client Cannot Dial Description When trying to dial, the balloon popup but does not dial Possible Causes 1. Lost access to Call. Controller 1. Log out then login again 2. Invalid/illegal number 3. No Lines available 1. All lines are in use 4. Cannot read from clipboard 1. Try to dial again 2. Reboot Windows M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 100

Client Does Not Lookup Description When making/receiving calls, the balloon does not display the

Client Does Not Lookup Description When making/receiving calls, the balloon does not display the other party’s name. Possible Causes 1. Number’s not in Database 2. Number’s not in the correct format 3. Look up disabled 4. MAPI Session disconnected 5. Wrong MAPI session M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 101

Cause#3: Lookup Disabled § To Fix: –Options and make sure Enable Directory Lookup and

Cause#3: Lookup Disabled § To Fix: –Options and make sure Enable Directory Lookup and Enable Outlook Lookup M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 102

Cause#4: MAPI Session disconnected § To Fix: –Go to Email Setting and make sure

Cause#4: MAPI Session disconnected § To Fix: –Go to Email Setting and make sure MAPI Status states Connected, not Disconnected M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 103

Cause#5: Wrong MAPI Session § To Fix: –Use the Profile that has the contact

Cause#5: Wrong MAPI Session § To Fix: –Use the Profile that has the contact for the current call. M Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 104

Firewall/Antispyware blocking UCCHelper. dll Description UCCHelper. dll is a keyboard hook and can confuse

Firewall/Antispyware blocking UCCHelper. dll Description UCCHelper. dll is a keyboard hook and can confuse antivirus/antispyware to detect it as spyware. Actions 1. Add UCCHelper. dll to the antivirus/antispyware allow/except list. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 105

Windows Vista User Account Control Cisco Unified Call. Connector Partner Training © 2009 Cisco

Windows Vista User Account Control Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 106

The UCC toolbar does not show in Internet Explorer § Causes: 1. The Unified

The UCC toolbar does not show in Internet Explorer § Causes: 1. The Unified Call. Connector is not installed 2. Toolbar not enabled from the IE toolbar 3. Toolbar components are disabled in IE add-ons 4. IE Toolbar not installed or was unregistered (IE/Outlook were running during installation) 5. Using an unsupported browser or email client Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 107

Cause#2 : Toolbar not enabled § To Fix: – From Internet Explorer Right-Click on

Cause#2 : Toolbar not enabled § To Fix: – From Internet Explorer Right-Click on IE toolbar then select Unified Call. Connector. Note: First time to use the Cisco UCC after installation, you need to manually select the Unified Call. Connector toolbar Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 108

Cause#3: Toolbar components are disabled in IE add-ons § To Fix: 1. From Internet

Cause#3: Toolbar components are disabled in IE add-ons § To Fix: 1. From Internet Explorer, open the Manage Addons from the Tools menu. 2. Select the component and select Enable Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 109

Cause#4: Toolbar not properly installed or unregistered If you right-click on the IE toolbar

Cause#4: Toolbar not properly installed or unregistered If you right-click on the IE toolbar and the Unified Call. Connector is not showing § To Fix: 1. Close all instances of Internet Explorer 2. Go to the Unified Call. Connector program folder, (Note: if saved in the default location, the files will be in C: Program FilesCisco SystemsCisco Unified Call. Connector). 3. Double click on unregister. IE. bat to run. 4. Once unregister. IE. bat is completed, Double click on register. IE. bat to run. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 110

Cause#5: Using an unsupported browser or email client § Only the following browsers are

Cause#5: Using an unsupported browser or email client § Only the following browsers are supported: –Internet Explorer 6 –Internet Explorer 7 –Internet Explorer 8 Beta Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 111

The UCC toolbar available in Internet Explorer but gray out § Causes: 1. Cisco

The UCC toolbar available in Internet Explorer but gray out § Causes: 1. Cisco Unified Call. Connector Popup is not running 2. Cisco Unified Call. Connector Popup is not logged in 3. Auto recovery is disable Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 112

1: Cisco Unified Call. Connector Popup is not running § To Fix: 1. Double-click

1: Cisco Unified Call. Connector Popup is not running § To Fix: 1. Double-click cc. Popup. exe to start Cisco Unified Call. Connector Client Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 113

2: Cisco Unified Call. Connector Popup is not logged in § To Fix: 1.

2: Cisco Unified Call. Connector Popup is not logged in § To Fix: 1. Verify the Login Name and Password and click Login Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 114

3: Auto recovery is disable § To Fix: 1. Make sure the Toolbar is

3: Auto recovery is disable § To Fix: 1. Make sure the Toolbar is set to Auto Recovery: On Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 115

No Presence Status or Presence Status not updating § Causes: 1. New account does

No Presence Status or Presence Status not updating § Causes: 1. New account does not have Presence Status 2. Groups do not publish their status 3. Users in limited groups Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 116

1: New account does not have Presence Status § To Fix: 1. Default Presence

1: New account does not have Presence Status § To Fix: 1. Default Presence for new account is Unavailable and Unknown. The user can change their status. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 117

2: Groups do not publish their status § To Fix: 1. The UCC Administrator

2: Groups do not publish their status § To Fix: 1. The UCC Administrator can configure which groups will display status. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 118

3: Users in limited groups § To Fix: 1. Users in limited groups cannot

3: Users in limited groups § To Fix: 1. Users in limited groups cannot view others’ status. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 119

No Telephone Status or Telephone Status not updating § Causes: 1. Groups do not

No Telephone Status or Telephone Status not updating § Causes: 1. Groups do not publish their status 2. Users in limited groups Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 120

1: Groups do not publish their status § To Fix: 1. The UCC Administrator

1: Groups do not publish their status § To Fix: 1. The UCC Administrator can configure which groups will display status. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 121

2: Users in limited groups § To Fix: 1. Users in limited groups cannot

2: Users in limited groups § To Fix: 1. Users in limited groups cannot view others’ status. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 122

The UCC Sidebar does not show in Internet Explorer § Causes: 1. Sidebar is

The UCC Sidebar does not show in Internet Explorer § Causes: 1. Sidebar is not enable 2. Sidebar was not installed properly Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 123

1: Sidebar not enabled § To Fix: 1. Click View > Explorer Bar >

1: Sidebar not enabled § To Fix: 1. Click View > Explorer Bar > Unified Call. Connector Apps. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 124

2: Sidebar was not properly installed § To Fix: 1. Double-click register. IE. bat

2: Sidebar was not properly installed § To Fix: 1. Double-click register. IE. bat in the installed folder. Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 125

The UCC Sidebar available in Internet Explorer but gray out Causes: 1. Cisco Unified

The UCC Sidebar available in Internet Explorer but gray out Causes: 1. Cisco Unified Call. Connector Popup is not running 2. Cisco Unified Call. Connector Popup is not logged in 3. Auto recovery is disable Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 126

1: Cisco Unified Call. Connector Popup is not running § To Fix: 1. Double-click

1: Cisco Unified Call. Connector Popup is not running § To Fix: 1. Double-click cc. Popup. exe to start Cisco Unified Call. Connector Client Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 127

2: Cisco Unified Call. Connector Popup is not logged in § To Fix: 1.

2: Cisco Unified Call. Connector Popup is not logged in § To Fix: 1. Verify the Login Name and Password and click Login Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 128

3: Auto recovery is disable § To Fix: 1. Make sure the Toolbar is

3: Auto recovery is disable § To Fix: 1. Make sure the Toolbar is set to Auto Recovery: On Cisco Unified Call. Connector Partner Training © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 129