Ex Flow TryggHansa A customer success story Ex

Ex. Flow® @ Trygg-Hansa A customer (success? ) story

Ex. Flow Accounts payable automation for Microsoft Dynamics AX MY O ON EC Ex. Fl AP A UTO T N EC OJ PR VE OR NT Y M PR O DU G IN S A CT H IO N TS EN YM A P 2 WAGE o. IOw® MAT IN CR S S NT LE U CO B AC CEIVA RE P C UR RS O E RD

Trygg-Hansa One of Sweden's largest general insurance companies Page 3 A wide range of personal and commercial insurances About 20 locations in Sweden Approx. 1 700 employees More than two million customers

Trygg-Hansa is part of a Scandinavian Group • Trygg-Hansa/Codan is Scandinavia’s fifth largest insurance company • The insurance group Codan/Trygg. Hansa has 3 500 employees in Denmark, Sweden and Norway • Local brands - in Sweden we are known as Trygg-Hansa, Aktsam och Sveland Page 4

Trygg-Hansa/Codan is a part of RSA Group 100 % • One of the world's largest • • Page 5 general insurance companies 19 000 employees and functions around the world More than 17 million customers in 140 countries Headquarter in London Listed on the London Stock Exchange • • • Business in four countries Acquired Trygg-Hansa from SEB 1999 Headquarter in Copenhagen • • • History from 1828 The lifebuoy was created in 1954 Formed in 1971 after a number of mergers Acquired Folksam's Commercial Lines business in 2001 Acquired the majority of Sveland Sakförsäkringar in 2010 Merged with Codan in March 2015

Sign. Up in brief Oslo, Norway Stockholm, Sweden (HQ) Copenhagen, Denmark Founded in 1999 Privately owned 45 employees Annual turnover 63, 5 m. SEK 55 partners in 16 countries Sydney, Australia

Sign. Up, Our strengths Specialists in AP Automation for Microsoft Dynamics AX Rent model, 60% of turnover Flexible pricing International presence 70% of sales through partners

55 partners in 16 countries 8

Ex. Flow® AX AP Automation fully integrated in Microsoft Dynamics AX Certified for Dynamics – Cf. MD 22 million invoices processed annually CRM ORDERS INVENTORY PAYMENTS AP Ex. F AU lo TO w MA TIO ® N

Ex. Flow® AX - AP Automation 10

They prefer Ex. Flow® Finance department IT department Administation direct in AX No need for integration and synchronisation No information delay due to synchronisation of registers Add-on module, not a separate application Udates done directly in AX No duplication or database synchronisation User interface and functionality already familiar No additional support 11

500 customers 4, 500 companies 35 countries 12

Process charts Standard Ex. Flow vs Trygg-Hansa specific 13

Ex. Flow project @ Trygg. Hansa from Trygg-Hansa perspective (initial) New system needed • • Simpler Flexible Multi exchange rate support Reduce number of integrations Support Existing OCR Support Ax 2012 Support EDI invoicing Automated support for translating organization changes to delegated authority All components from one main party; AX partner 14

Ex. Flow Project @ Trygg-Hansa from Sign. Up perspective (initial) Fairly Standard project. • Replace Basware as Trygg-Hansa replaces ERP with AX 2012 Partner Driven • Implementing partner to take lead, Sign. Up to support Only Cost Invoices • Simplifies significantly since PO: s can complicate Simple approval scheme (Cost Center Owner) • All rules in a separate system that could be integrated with 15

Problems encountered from Sign. Up perpsective Base requirements for Exflow not setup in AX • Standard AP flow not working Integration with approval rules source not done early enough • Most testing running on static test data instead of actual production like updated data Sever technical issues with AX installation and migrations • Complicated by massive amounts of other integrations Several changes of key business staff throughout the project Multiple missed Go-lives of main AX project 16

Problems encountered from Trygg-Hansa perpsective Changing OCR from TIFF to PDF output took longer then expected Changing what fields should be interpreted, when both receiving system and output files changes at the same time Integration with approval rules source more difficult then expected, problems in designed change logic Sever technical issues with AX installation and migrations • Complicated by massive amounts of other integrations • Realtime Webservices creates the need to maintain AX according to certain best-practices, difficulty in getting this implemented consistently Running everything through Ax partner instead of directly with Sign. Up created unnecessary delays and confusion Multiple missed Go-lives of main AX project 17

Known Risks and actual result Project of this size there’s usually gaps • Only 4 Gaps found • 2 of which now are part of Ex. Flow standard 1 year timeline of project • Actual was about 2 year • Ex. Flow had 3 major version releases during this time that needed to be handled Partner driven projects (at that time) required a high degree of follow up from Sign. Up • All parts of the Ex. Flow project was handled by Sign. Up Readsoft (OCR) handled by other vendor • A lot of extra effort in project management and follow up was needed Changing requirements in the late stages (weeks prior to go-live) • Original requirements 18

Post Go-live period Technical issues in underlying AX/Readsoft • • Problem importing invoices Latest version of Readsoft file formats not moved from test to prod Problem with Batch servers Incorrectly setup load balancing (not properly tested) Insufficient training of AP team • 3 weeks on-site ”hand-holding” support • Several months of ”how do I do that” questions Errors in assigned approvers • Integration with approval rules source system extremely unstable Bugs in Ex. Flow modifications • The Trygg-Hansa mods where not fully tested for all possible scenarios, only the once discussed during designed, this was insufficient 19

Stabilization phase Significant reduction in support request • Additional training • New processes starting to become the norm • Stabilized AX and integrations Requests for improvements/changes • After approx. 4 -8 months the users started to identify areas for improvement High level of understanding of the difference between function and process 20

Lessons Learned Change management • Internal in AP team • Business users • IT You can never test enough or use to many testers Leverage Sign. UP expertise directly Ex. Flow works! 21

An ERP is never done, 1 year after go-live KPI • Exflow only saves the raw data, KPI is done by the customers • Still in progress PO and a procurement process • A needed step for full streamlining of the invoice handling process Contracts/Agreements • A needed step for full streamlining of the invoice handling process Moving from manual to automated 22