March 25 27 th 2014 Orlando FL Quality

March 25 – 27 th, 2014 І Orlando, FL Quality of Experience Mike Fitzgerald ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary #Avaya. ATF Do Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

Quality of Experience Qo. S, Avaya Diagnostic Server, SLAMon™ and tools for a better user experience © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF

Problem Scenario New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions New Hires HQ New Hires Paul 1. An Insurance company regularly conducts remote PC-based video training exercise for their new hires across multiple sites that don’t require the use of Avaya IP phones. 2. The company streams video from a central training system at HQ to New Hires at each of the remote sites. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 3

Problem Scenario New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions New Hires HQ New Hires Paul 1. The New Hires have complained that in the past training sessions, some sites (but not all) have experienced degraded video quality during the sessions. 2. Now what? . © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 4

March 25 – 27 th, 2014 І Orlando, FL Avaya Diagnostic Server and SLAMon™ Overview ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

Avaya Diagnostic Server with SLAMon™ Empowers customers with proactive tools Provides Customers with Early Warning Signs for Preventative Actions § Intelligent, proactive agents embedded in Avaya equipment § Local Interface delivers end to end network visibility for voice, video and data traffic § Identifies and isolates Qo. S problems across each network hop using synthetic sessions and defined traffic priority levels § Provides graphical reporting of latency, delay, jitter, and estimated MOS § Proactive Alarms based on thresholds sent to multiple destinations – enterprise NMS, Avaya © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 6

Network Monitoring – Spring 2014 Using synthetic test patterns that do not load the network… Monitor hop-by-hop Qo. S integrity: Monitor network performance: Packet loss Is the DSCP marking preserved end-to-end? Jitter Delay At which hop is the marking being changed? Emulate three traffic types: Keep a 60 -day history of the network performance statistics to correlate product/solution disruptions to network disruptions Voice Video Data © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 7

How SLA Mon. TM Technology Works agent ERS switch Intelligent agents embedded in Avaya products and controlled by the SLA Mon™ server to provide advanced capabilities © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 8

Network Monitoring – Summary Matrix Holistic view of all network links being monitored © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 9

Network Monitoring – Detailed Graphs § View the details of a specific location pair § Select the desired time period, traffic type, and measured traffic parameter © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 10

Network Monitoring – Hop-by-Hop Qo. S 4 Is the DSCP marking preserved end-to-end? 4 At which hop is the marking being changed? © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 11

Proactive Alarming When Network Thresholds Are Breached SNMP traps sent to multiple destinations – enterprise NMS, Avaya © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 12

Products w/ Embedded SLA Mon Agent © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 13

March 25 – 27 th, 2014 І Orlando, FL Avaya Diagnostic Server Installation Requirements ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

New Install Packages for Avaya Diagnostic Server Software VMware OVA To install on customer’s server or virtual server To install on customer’s Vmware environment We will have a download site linking to PLDS i. ON Server SVM For customers who want a low-cost appliance On System Platform product templates that support the latest SVM TBD Will be sold through Select Product Program, same as today Note: SVM does not support Network Monitoring © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 15

Avaya Diagnostic Server 2. 0 Install § ADS 2. 0 can be delivered in 3 ways § New install § Standalone server § ADS 2. 0 OVA similar to the VE 1. 0 SAL OVA § Upgrade of an existing SAL GW § Assumes server meets hard drive, processing and memory needs of the applications § Migration would be required if the above is not met § Standalone Server Hardware recommendations Application Only SAL GW Only SLA Mon Both SAL GW and SLA Mon Minimum 2 GB 4 GB RAM Recommended 4 GB 8 GB Minimum single core dual core CPU Recommended dual core quad core Hard Drive Free space Minimum Recommended 10 GB 40 GB 180 GB 50 GB 220 GB The disk space requirements that will be checked by the ADS R 2 Installer If /opt and /var are located in same partition then check “free” space as follows: Minimum Recommended Partition "/" 50 GB 220 GB If /opt and /var are located in two different partitions then check “free” space as follows: /opt/ 10 GB 20 GB /var/ 40 GB 200 GB © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 16

March 25 – 27 th, 2014 І Orlando, FL Network Monitoring and Endpoint Diagnostics ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF 17

March 25 – 27 th, 2014 І Orlando, FL SLA Mon™ Agent Enablement ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

Enable the Agent in ERS and VSP Switches § Enable the agent and assign an IP address. § By default the agent uses the switch/stack IP address if a specific agent address is not configured. § Note: Commands are common across ERS 3500, 4000, and 5000 families. § To view current configuration: enable <enter privileged exec mode> show application slamon agent § To configure SLA Mon agent: enable configure terminal application slamon agent ip address {A. B. C. D} slamon oper-mode enable <enable the agent> slamon server ip address {A. B. C. D} § See this deck’s appendix and networking product documentation for full listing of SLA Mon-related commands. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 19

Configuring SLA Mon via ACLI (continued) © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 20

March 25 – 27 th, 2014 І Orlando, FL Agent Discovery ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF 21

Obtain Network Topology The ultimate objective is to create a logical topology within SLA Mon that matches the physical network topology. This requires knowing the network topology and where the agents are located in that topology. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 22

Discover the Agents 1. Populate location. 2. Add an IP address range to scan for agents. Add a zone designation (optional). 3. Select one or more ranges previously entered, and run discovery. SLA Mon polls all the IP addresses in the range to discover agents. This is surprisingly quick. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 23

Discover the Agents (zoom in) /21 is the smallest mask permitted. This particular entry scans 10. 1 thru 10. 1. 7. 255 to discover agents. This is nothing more than an IP address range. It implies nothing about how this range is subnetted in the network. The individual subnet information (subnet mask and default gateway) is received from the agents. Warning: Zone assignments made here overwrite the zone assignments on the Zone Management page. Santa Clara’s IP address range is large enough that it requires 4 discovery entries. The other cities only require a single entry. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF Creating zones for the cities puts the individual IP subnets into a display grouping, explained in coming slides. 24

See Discovered Agents All discovered agents are listed. In Beta 2 & GA loads: Blank means discovered; icon means manually disabled. Note: In ADS 2. 5 we will add a heartbeat mechanism and return the colored icons to indicate the health & reachability of the agents. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 25

March 25 – 27 th, 2014 І Orlando, FL Test Administration ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

Set DSCP Values Set the values used in the enterprise. Check if enterprise uses video; uncheck otherwise. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 27

Set Alarm Thresholds 180 ms is the commonly accepted value for one-way delay. These are commonly accepted values for jitter and loss, though perhaps a bit low in practicality. e-MOS is estimated mean opinion score, calculated using the ITU-T G. 107 recommendation. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Set based on the enterprise’s tolerance levels. An alarm is triggered if the threshold is breached this many times in an hour span. 4. 0 - 4. 5 is considered PSTN toll quality. Down to 3. 6 is considered business quality. #Avaya. ATF 28

Create a Test Pattern 3. Maximize these unless you’re concerned about too much test traffic on the network. 1. Add new pattern name. 2. Select test pattern for editing. Test runs for 1 sec, data is compiled and sent to SLA Mon server (takes up to 2 sec), and test runs again. This cycle may vary depending on how many total tests the SLA Mon server is managing. For each test pair, the G. 729 pattern puts roughly one G. 729 call’s worth of traffic (<30 kbps) onto the network. Likewise the G. 711 pattern puts <100 kbps onto the network. 4. Select G. 729 or G. 711 (G. 729 recommended for most cases). © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 29

Add Tests Manually to the Pattern Select subnet 1 and subnet 2 and add test pair. Repeat as necessary. Save pattern. All 3 traffic types are added. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 30

Add Tests Using Bulk Tool 1. Select the default pattern, which is a full-mesh pattern. 2. Export the full-mesh pattern to a spreadsheet. 3. Manually prune the spreadsheet. 4. Import the pruned spreadsheet test pattern into a new pattern and save the pattern. The default test pattern is 1) all zones to all zones (full mesh of zones); 2) full mesh of subnets within a zone; 3) full mesh of subnets not assigned to a zone; 4) full mesh of unassigned subnets to zones (subnet to zone tests). © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 31

Execute Test Pattern Stop the current test pattern, select a new pattern, and start. View test pairs for selected test pattern. Errors could be caused by: • Agent malfunction, or agent down. • Not enough agents in a subnet. • Communication path disrupted between SLA Mon server and agent. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 32

March 25 – 27 th, 2014 І Orlando, FL Network Performance Monitoring ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

Summary Matrix for Multiple Test Pairs Rows and columns are numbered, but only the rows are labeled with the subnet or zone. Select traffic type and measured traffic parameter. Color Code: Prune the matrix by selecting locations/zones to view. Click on a cell to see the details of that test pair. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF • Green: all tests in past hour were below threshold. • Amber: at least one test in past hour exceeded threshold, but not the latest executed. • Red: latest executed exceeded threshold. • Grey: no test administered. • Black: unable to execute administered test; agent or network down, or agent in distress. • Blue: zone, click to see intrazone test results. • White: location to same location test not applicable. 34

Agent/Network Down vs. Agent in Distress Select the “Failed” traffic parameter. Black means no agents on that subnet could be reached to execute the test – agent(s) or network down. Red means the agent could be reached, but test execution failed – agent is malfunctioning or overloaded with tests. In this case SLA Mon will attempt to find another agent to execute the test. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 35

Detailed Matrix for a Specific Test Pair For the past hour, all of the traffic type and traffic parameter combinations from the summary matrix are shown here for this specific test pair. Color codes are the same as the summary matrix. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 36

Detailed. Graphs Select time period to view, up to 5 days and down to 5 min (default last hour). both directions graphed Select traffic parameter and traffic type. administered thresholds To view a specific time window within the graph, zoom in and out with a mouse click-drag-release motion. Double-click to return to full graph view for selected date/time period. Mouse over a spot on the graph (cross hairs will appear) to see specific data on that point. network performance plot © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 37

Hop-by-Hop Qo. S Monitoring Audio traffic left marked as DSCP 46. Changed to 0 at first hop. No more Qo. S treatment from that point on. Temporarily changed to match the service provider’s class of service markings while in the MPLS cloud. This is a common practice. both directions charted © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Traceroute is the underlying utility used to monitor hop-by-hop Qo. S, and it is possible for the router or destination endpoint to not respond to the traceroute. #Avaya. ATF 38

March 25 – 27 th, 2014 І Orlando, FL SWITCH Bypass Mode ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

EDM SLA Monitor Configuration Menu Navigate to Configuration Serviceability SLA Monitor Select NTR or RTP to setup of desired test Mandatory options IPv 4 only If values are unchanged stack/ switch IP and default port will be used Avaya Diagnostic Server Configuration options not required for bypass mode © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 40

SLA Mon Bypass Testing EDM - NTR Testing Select NTR Insert to configure NTR test To Run Select desired test Owner. Id and Results Insert NTR test configuration © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 41

SLA Mon Bypass Testing EDM - NTR Test Results NTR configuration displayed Test results Important: When executing the script using EDM, do not run other commands while the script is in progress, because this slows down the execution. EDM can time-out while waiting for a response and even when a time-out occurs, the script execution continues on EDM. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 42

SLA Mon Bypass Mode ACLI – NTR test configuration and results § Results displayed after ntr command issued: 3524 GT-PWR+(config-app)#slamon ntr 47. 17. 25. 119 46 attempts 2 period 200000 Default values will be used if values not set © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 43

March 25 – 27 th, 2014 І Orlando, FL Alarming ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

ADS 2. 0 – Alarming § Two administrable tabs are available in the SLA Mon server that are related to alarming. § SNMP Traps tab – Used to define an SNMP trap destination, alarm generation, and alarm severity. § Alarming tab – Used to configure “Thresholds” and “Strike” rates against network Delay, Jitter, Packet Loss, and e-MOS. § The SNMP Traps tab is where you define which alarms should be sent out as traps as well as where you assign severity to that category of alarm. § You can configure different alarm rules per NMS destination. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 45

ADS 2. 0 – Alarming Diagram © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 46

ADS 2. 0 – Monitoring and Diagnostics (Continued) SLA Mon – SNMP Traps § Access the SNMP Traps tab via “Admin SNMP Traps” © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 47

ADS 2. 0 – Monitoring and Diagnostics (Continued) SLA Mon – SNMP Traps [Add New] § Enter the IP address of the NMS server or SAL gateway then click “Add New” © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 48

ADS 2. 0 – Monitoring and Diagnostics (Continued). SLA Mon – SNMP Traps [Trap Details] § Define your NMS and alarming details. NMS server details [Blue] Alarm generation and severity details [Red] © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 49

March 25 – 27 th, 2014 І Orlando, FL Problem Scenario Revisited ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

Problem Scenario New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions New Hires HQ New Hires Paul 1. An Insurance company regularly conducts remote PC-based video training exercise for their new hires across multiple sites that don’t require the use of Avaya IP phones. 2. The company streams video from a central training system at HQ to New Hires at each of the remote sites. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 51

Use Case SLAMon™ New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions Agent Ethernet Routing Switch HQ New Hires SLA Mon. TM Server Paul New Hires Network Monitoring Agent Endpoint Diagnostics Ethernet Routing Switch 1. An Insurance company regularly conducts remote PC-based video training exercise for their new hires across multiple sites that don’t require the use of Avaya IP phones. 2. The company streams video from a central training system at HQ to New Hires at each of the remote sites. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 52

Use Case SLAMon™ New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions Agent Ethernet Routing Switch HQ New Hires SLA Mon. TM Server Paul New Hires Network Monitoring Agent Endpoint Diagnostics Ethernet Routing Switch 1. The New Hires have complained that in the past training sessions, some sites (but not all) have experienced degraded video quality during the sessions. 2. Each of the remote sites and their HQ have Avaya Ethernet switches and they have an SLA Mon server at HQ. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 53

Use Case SLAMon™ New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions Agent Ethernet Routing Switch DSCP 26 Ethernet Routing Switch DSCP 0 HQ New Hires Agent SLA Mon. TM Server Paul New Hires Network Monitoring Ethernet Routing Switch Endpoint Diagnostics 1. Paul uses Network Monitoring feature of SLA Mon. TM Server to review historical data and sees that there is some delay between the HQ and Branch site link. 2. He looks at the Hop by Hop Qo. S reports and sees that the DSCP of the video traffic is being remarked at some point. 3. He knows that he has configured the video traffic to DSCP 26 but somehow it’s being remarked to 0 and therefore not getting preferential treatment. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 54

Use Case SLAMon™ New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions Agent Ethernet Routing Switch DSCP 26 New Hires Ethernet Routing Switch DSCP 26 HQ New Hires Agent Ethernet Routing Switch Paul Service Provider 1. He calls the SP to ask what is happening. After the SP investigates, they realize that they had not configured the network to give preferential treatment to video traffic and fixed the error. Problem solved! 2. The next training session goes off without any problems. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 55

Network Monitoring – Release 2 (2014) Empowers Customers with Proactive Tools Provides Customers with Early Warning Signs for Preventative Actions § Intelligent, proactive agents embedded in Avaya equipment § Local Interface delivers end to end network visibility for voice, video and data traffic § Identifies and isolates Qo. S problems across each network hop using synthetic sessions and defined traffic priority levels § Provides graphical reporting of latency, delay, jitter, and estimated MOS § Proactive Alarms based on thresholds sent to multiple destinations – enterprise NMS, Avaya © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 56

Thank You! © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF

BEST OF ATF SPEAKER AND TEAM AWARD BE SURE TO TWEET YOUR FEEDBACK ON THIS PRESENTATION #Avaya. ATF Winners will be announced at closing of event © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 58

#Avaya. ATF

March 25 – 27 th, 2014 І Orlando, FL Zone Management (Optional) ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

Zone Management If agents were discovered on the Discovery tab w/o a zone designation, they can be assigned to a zone after discovery. Likewise, a zone assigned at discovery time can be changed after discovery. 2. Select zone to add subnets to. 1. Add new zone name. 3. Assign all IP subnets in the city of Sacramento to zone “Sacramento. ” 5. The selected IP subnets will appear in the Sacramento zone and be grouped for display. 4. Or add individual IP subnets in the city of Sacramento to zone “Sacramento. ” Note: SLA Mon identifies IP subnets by the default gateway reported by the agent, instead of the familiar network/mask designation. This may change in the future, but for now this is how IP subnets are identified. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Warning: Any zone changes made here do not transfer to the Discovery tab. If agents are re-discovered on the Discovery tab using the previous discovery entries, they will overwrite the zone assignments on this page. #Avaya. ATF 61

Zones Explained § A zone is a way to group IP subnets for display purposes, to more easily see inter-zone test results and intra-zone test results. § We can create a zone of one city. The IP subnets in the Santa Clara office can be grouped into a zone called “Santa. Clara_Zone. ” § We can also create a zone of multiple cities. § We can create a California zone and a Texas zone and put select cities into each zone. § Or we can create a USA zone and an Australia zone and put select cities into each zone. § We can create zones within the same city. § Within a college campus in one city, we can create an “Engineering” zone and a “Fine Arts” zone and a “Sociology” zone. § Within a corporate campus we can create a “Bldg A” zone and “Bldg B” zone. § Within a large building we can create a “Floor 1” zone and a “Floor 2” zone. § An administrator can create zones to suit the purposes of the enterprise, to make the network performance displays more manageable. § We want to see at a high level the tests between the zones. § We want to see separately the tests between subnets within a zone. To do that we drill down into that zone. § This grouping is only for display purposes. All tests are between IP subnets, not between zones. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 62

Summary View of Locations and Zones 5 x 5 summary matrix of a network that contains 5 locations, 2 of which are zones: - Europe zone - North America zone - Bangalore subnet Click on blue cell to drill into zone. - London subnet - Sydney subnet There is a full mesh of network tests running, from every location to every location. (These tests will be explained in more detail later. ) © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 63

Drill into the Zones When we drill into the North America zone we see that there are two subnets – Montreal and Sacramento. When we drill into the Europe zone we see that there are two subnets – Munchen and Salzburg. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 64

Zone Limitations § The zone hierarchy is limited to one level. § We cannot create a zone consisting of multiple zones. § Right now we don’t anticipate a need for this. § Only one test can be created between a zone pair. § This is an intentional limitation. § Suppose we try to create these two tests: § 10. 1. 1. 1 (Santa. Clara_Zone) to 10. 1. 1 (Toronto_Zone) § 10. 1. 2. 1 (Santa. Clara_Zone) to 10. 2. 1 (Toronto_Zone) § The second test will be blocked by SLA Mon. § Because we segregated the display into zones, we cannot show multiple test results for the same zone pair. § If there were no zones, these tests would be permitted as individual subnet tests. § The zones need to be created such that only one test is required for any zone pair. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 65

March 25 – 27 th, 2014 І Orlando, FL Appendix: ERS Commands ©© 2014 Avaya. Inc. Avaya– –Confidential& &Proprietary Do. Do not duplicate, publish oror distribute further without the express written permission ofof Avaya. #Avaya. ATF

Configuring switch-based SLA Mon agent via ACLI § Note- commands are common across ERS 3500, 4000, 5000 families. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 67

Configuring SLA Mon via ACLI cont. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 68

Configuring SLA Mon via ACLI cont. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 69

Configuring SLA Mon via ACLI cont. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 70

Configuring SLA Mon via ACLI cont. Note- Bypass mode is used to run tests between two switches without an SLA Mon Server. This operation is not covered in the ADS R 2 KTK. Refer to ERS 3500 5. 1. 1 or ERS 5600 6. 6 Troubleshooting Technical Transfer for guidance to running Bypass mode © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 71

Configuring SLA Mon via ACLI (Continued) © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 72

Configuring SLA Mon via ACLI cont. © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 73

Summary of SLA Mon Agent commands via CLI © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #Avaya. ATF 74