Quality Assurance vs Quality Control Quality control and

Quality Assurance vs Quality Control • Quality control and quality assurance are important concepts, yet most project managers have only a vague understanding of the meanings and the differences between these terms. • Quality Assurance – ü Quality assurance activities are focused on the process used to create the deliverable. ü periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards. • Quality Control – ü Quality control activities are focused on the deliverable itself ü monitoring specific project results to ensure that they comply with the relevant quality standards BSBPMG 505 A Manage Project Quality

8. 2 Perform Quality Assurance • The process of executing the quality assurance processes that have been designed during planning. • Quality processes that are applied during the development of products and deliverables. • Always the responsibility of the Project Manager, but often there are internal quality assurance departments that will offer assistance in standards and execution. • Associated with continuous process improvement • Occurs during Execution Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4 th Edition BSBPMG 505 A Manage Project Quality

8. 2 Perform Quality Assurance • Inputs to Perform Quality Assurance ü Quality Management Plan ü Process Improvement Plan – advanced technique ü Quality Metrics ü Work Performance Information ü Status Information ü Quality Control Measurements • Tools and techniques included in Quality Introduction in the Learning Program. Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4 th Edition BSBPMG 505 A Manage Project Quality

8. 2 Perform Quality Assurance • Outputs of this process include – ü Updates to Quality Standards ü Change Requests ü Defect Reports and Defect Register ü Updates to Quality Management Plan ü Updates to Schedule Management Plan ü Updates to Cost Management Plan ü Quality Audit and Status Reports Monitor ü Updates to Training Plans Initiation ü Updates to Process Documentation Planning Execution Close Control Adapted from PMBOK 4 th Edition BSBPMG 505 A Manage Project Quality

8. 3 Perform Quality Control • The process of executing the quality control processes that have been designed during planning. • Quality monitoring and sign off processes that are applied on completion of deliverables and products during execution of the project. • Quality monitoring and sign off processes that are applied upon completion of the entire project to determine overall success against both performance measures and quality requirements. • Always the responsibility of the Project Manager, but often there are internal quality control departments that will offer assistance, e. g. many IT departments have separate software testing teams. • Associated with continuous process improvement • Occurs during Monitoring and Control Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4 th Edition BSBPMG 505 A Manage Project Quality

8. 3 Perform Quality Control • Inputs to Perform Quality Control ü Quality Management Plan ü Quality Metrics ü Quality Checklists ü Work Performance Information ü Status Information ü Approved Change Requests ü Products and Deliverables for review and testing ü Quality standards and policies ü Defect reporting procedures • Tools and techniques included in Quality Introduction in the Learning Program. Adapted from PMBOK 4 th Edition BSBPMG 505 A Manage Project Quality

8. 3 Perform Quality Control • Outputs of this process include – ü Quality Control Measurements ü New Change Requests ü Validated Defect Repairs ü Validated and signed off Products and Deliverables ü Completed Checklists ü Lessons Learned ü Updates to Quality Management Plan Monitor ü Updates to Process Improvement Management Plan ü Updates to Quality Standards Initiation Planning Execution Close Control Adapted from PMBOK 4 th Edition BSBPMG 505 A Manage Project Quality