Powerful Communication Techniques To Get You Noticed At

Powerful Communication Techniques To Get You Noticed At Work

“In order to learn about Zen, you must first empty your cup, your mind”

In order to hear something newly, it is important that you let go of comparing what is being said to what you already know.

Why is it important to communicate well? What happens if you don’t get your point across effectively and efficiently? What are we going to talk about today? How are we going to do that?

Most people will now write something down and start using the technique or word straight away, today.

Category 1 – fast, instinctive, emotional Category 2 – slower, more deliberate, more logical

Body Language

Potential Sexual Partner

meh

In order to influence someone you have to get them to like you, to put you in the friend category You have to give signals to the primitive part of the other person’s brain

Together or apart? Effective ways of working Exploring working relationships… and the role of our professional networks

Turn your team in to

MIRRORING

Mirroring is a nonverbal/body language way to say, “I like you, I feel the same”

• Waitresses gained higher tips (Van Barren et al. , 2003) • Sales clerks achieved higher sales and more positive evaluations (Jacob et. al. , 2011) • More students agreed to write an essay for another student (Gueguen, Martin, & Meineri, 2011) • Men evaluated women more favourably in speed dating (Gueguen, 2009)

• Fronting • Eye Contact (Oxytocin) • Triple Nod (Speak longer, ‘yes set’) • Pretend, Then Stop Pretending • Pace and Volume • Physical Actions

How to be confident and reduce stress in 2 minutes per day

Our body language and nonverbals have another audience

Hang on, am I supposed to do this in an interview?

SMILE MIRRORING POWER POSES

The meaning of a message is communicated by: 55% - Body Language 38% - Tone of Voice 7% - Words Source: Professor Albert Mehrabian University of California Los Angeles

“I am obviously uncomfortable about misquotes of my work. From the very beginning I have tried to give people the correct limitations of my findings. Unfortunately the field of self-styled ‘corporate image consultants’ or ‘leadership consultants’ has numerous practitioners with very little psychological expertise. ” (31 October 2002)

The experiments were done under very specific conditions, and so the findings are only applicable if: • a speaker is using only one word, • their tone of voice is inconsistent with the meaning of the word, and • the judgement being made is about the feelings of the speaker.

Because Cause and effect

The Photocopy Machine Study Langer, E. , Blank, A. , & Chanowitz, B. Harvard (1978).

1) Excuse me, I have 5 pages. May I use the Xerox machine? 2) Excuse me, I have 5 pages. May I use the Xerox machine, because I am in a rush? 3) Excuse me, I have 5 pages. May I use the Xerox machine, because I have to make copies?

1) Excuse me, I have 5 pages. May I use the Xerox machine? 60% 2) Excuse me, I have 5 pages. May I use the Xerox machine, because I am in a rush? 94% 3) Excuse me, I have 5 pages. May I use the Xerox machine, because I have to make copies? 93%

“…ability to produce a distinct kind of automatic, mindless compliance from people, that is, a willingness to say yes without thinking first. ” “people simply like to have reasons for what they do”

Now instantly focuses your mind

Instantly Humans generally want things doing yesterday

Stanford Marshmallow Experiment series of studies on delayed gratification in the late 1960 s and early 1970 s led by psychologist Walter Mischel

Imagine No resistance attached to it

Please & Thank you

A little thanks goes a long way: Explaining why gratitude expressions motivate prosocial behaviour. Grant, Adam M. ; Gino, Francesca Journal of Personality and Social Psychology, Vol 98(6), Jun 2010

<Insert Your Name> Inverse curve Sales calls

Because Now Instantly Imagine Please and thank you The person’s name

CAN’T

BUT Although However (use AND)

Hope (use EXPECT)

Try Passive way of saying ‘no’

Words to use: (DO) • • • Because Now/Instantly Imagine Please/Thank you Person’s name Words to avoid: (DO NOT) • • Can’t But Hope Try

• • • • Zen Buddhist Circle, n. d. Daily Cup of Yoga, http: //dailycupofyoga. com/2011/11/17/enso-the-art-of-the-zen-buddhist-circle/#jp -carousel-3022 Brewing the Perfect Cup of Japanese Tea, n. d. Clearspring, https: //www. clearspring. co. uk/blogs/news/12235273 -brewing-theperfect-cup-of-japanese-tea Why Me? n. d. J Gomez, https: //goj 913. wordpress. com/2016/09/30/why-me/ A poster from Friends, n. d. India Today http: //indiatoday. in/story/friends-reunion-will-never-happen-says-show-creator -lifetv/1/703557. html Katie Hopkins, n. d. Nuevo Microcosmos, http: //nuevomicrocosmos. blogspot. co. uk/2015/08/katie-hopkins-una-bruja-queencarna-al. html Piers Morgan, n. d, Matthew Young, CNN, http: //content. time. com/time/magazine/article/0, 9171, 2042369, 00. html Gordon Brown, 2010, Have I got news for you https: //www. youtube. com/watch? v=vf-Iat. Bcpqg Britney Spears, 2012, Gawker, http: //jezebel. com/5972210/a-year-of-britney-spears-tortured-carpet-faces/ Tim Roth, 2013, The Road to Silicon Valley, https: //www. theroadtosiliconvalley. com/tag/dr-paul-ekman/ The Happiness Advantage With Shawn Achor, n. d Wisconsin Public Television, http: //wptschedule. org/episodes/15255/The. Happiness-Advantage-With-Shawn-Achor/ Networking events, n. d Someecards. com, https: //desmart. com/blog/5 -mistakes-most-b 2 b-startups-do-in-sales-and-how-to-fixthem 10/5 Rule, n. d Victory Leadership Network, http: //vfmtulsa. com/follow-the-105 -rule/ Michelle Obama, n. d. Body Language Success, http: //www. bodylanguagesuccess. com/2010/10/mirror-mirror. html Kids Copying, n. d. Wise. Geek, http: //www. wisegeek. com/what-is-echopraxia. htm Prince William and Kate Middleton Mirroring, n. d, Westside Toastmasters, http: //westsidetoastmasters. com/resources/book_of_body_language/chap 12. html Obama and Cameron, 2016, Social Confidence Club, http: //socialconfidenceclub. com/wp-content/uploads/2016/05/Mirroring. Body-Language 2 -300 x 234. png

• • • • • Football Crowd, 2016, Coventry Telegraph, http: //www. coventrytelegraph. net/sport/football-news/what-icelandsincredible-viking-clapping-11541270 UFC Face off, 2013, Esther Lin, MMA Fighting, http: //www. mmafighting. com/2013/7/19/4539844/ufc-announces-dateslocations-for-five-country-promotional-world-tour High Power/Low Power Body Language, n. d, Amy Cuddy, James Clear, http: //jamesclear. com/body-language-how-to-beconfident Power poses, n. d, James Clear, http: //jamesclear. com/body-language-how-to-be-confident Superman, n. d. , IGN Espana, http: //es. ign. com/superman-1/90961/feature/los-15 -poderes-mas-raros-de-superman Call us now, 2015, Air Galore, https: //air-galore. com/car-rental/call-us-now-web-button-contact-phone-customer-servicetoday Call us now, n. d, treenabeena, Fotolia, https: //en. fotolia. com/id/29837267 Call us now, n. d, Vecteezy, https: //www. vecteezy. com/vector-art/98348 -stitched-call-us-now-vector-icons Bananarama, n. d, Linked. In, https: //www. linkedin. com/pulse/thats-what-gets-results-heres-how-ma-msc-cfiosh-finstlm-fiodfiirsm 8 Ball, n. d, Ask 8 Ball, http: //www. ask 8 ball. net/ Yoda, n. d, Quotespop, https: //quotespop. com/there-is-no-try-yoda-quote-woman-wife-mother-and -a-professor-there-is-no-try-yoda-quote/ Results Guaranteed, n. d, Public Speaking Hong Kong, http: //public-speaking-hong-kong. blogspot. co. uk/2011/03/120 -mostpersuasive-words. html Brain Stem, n. d, Neurosurgery Inc. http: //www. neurosurgerypa. com/anatomy/neuro_br_brainstem. html Confidence, n. d, Man. Spirational, http: //manspirational. com/confidence-body-language-shapes/ Nervous, n. d, Business Insider, http: //www. businessinsider. com/worst-body-language-mistakes-2014 -1? IR=T Kevin Spacey, 2014, House of Cards, Business Insider, http: //www. businessinsider. com/power-posing-at-work-2014 -6? IR=T Howard Webb, 2011, Stretty News, http: //strettynews. com/more-proof-that-howard-webb-doesnt-support-manchesterunited/