The Leader is in You Lisa Luong Pharm

The Leader is in You Lisa Luong, Pharm. D. 9/21/2015

Roadmap • Core and adaptive leadership • Principles of leadership • Effective leadership behaviors & styles • Methods for decision making & prioritization

Who is a leader? • What are examples of a good leader? • What are examples of a bad leader?

Leadership Quotes

Characteristics of a Leader • Core leadership • Strategy • Action • Results • Adaptive leadership • • Emotional Intelligence Organizational Justice Character Development

Core Leadership Strategy Vision Acumen Planning Courage to Lead Action Decision-making Communicating Mobilizing others Results Risk-taking Results focused Agility

Core leadership • Strategy • Vision: Think ahead • Acumen: Spotting trends/ staying up-to-date • Planning: Develops courses of action • Action • Decision-making: consider multiple opinions • Communication: Express info and thoughts freely • Mobilizing others: motivate & influence organization towards obtainable and non-obtainable goals • Results • Risk-taking: Pushing the envelope, risking their status, standing behind a chosen course of action • Results focused: keep people focused and see things get followed through • Agility: responding quickly to uncertainty, make changes to function effectively

Adaptive Leadership Emotional Intelligence Self-Awareness Self-Management Social Awareness Relationship Management Organizational Justice Decision Fairness Information sharing Outcome Concern Character Integrity Credibility Value Differences Development Lifelong Learning Developing Others

Adaptive Leadership • Emotional Intelligence • Self awareness • Self-perception of emotions across different situations • Self management • Managing emotional reactions to situations and people • Social awareness • Ability to pick up people’s emotions • Relationship management • Manage interactions with success

Adaptive Leadership • Organizational Justice • Decision fairness • Understand people’s perception of fairness • Make decisions through a fair process • Increases satisfaction, productivity, and retention of employees • Information sharing • Understanding how decisions are reached • How decisions will impact employees • Outcome concern • Genuine concern about wellbeing of others • Express concern on personal level

Adaptive Leadership • Character • Integrity • Mix of ethics and values • “Doing the right thing” • Credibility • Reliability • Sound actions and opinions • Gain support and action • Value differences • Maximize contributions • Achieve better outcomes

Adaptive Leadership • Development • Lifelong learning • Staying up-to-date • Further develop abilities • Developing others • Create opportunities • Growth • Build new skills

Effective leadership styles & behaviors

Effective leadership styles & behaviors Character Driven People Emotion Driven People Do right, then feel good Feel good, then do right Commitment driven Convenience driven Make principle-based decisions Make popular-based decisions Action controls attitude Attitude controls action Believe it, then see it See it, then believe it Create momentum Wait for momentum Ask: What are my responsibilities? Ask: What are my rights? Continue when problems arise Quit when problems arise Are steady Are moody Are leaders Are followers

Seven deadly sins of ineffective leaders • Leading to be liked rather than respected • Not asking team members’ opinions or for their help • Emphasizes rules vs. skills • Not providing objective and constructive criticism • Not building accountability and responsibility amongst the team • Treats team members differently • Fails to communicate to team members

Principles of Effective Leadership

Principles of Effective Leadership 1. Creating positive influence 2. Setting priorities 3. Modeling integrity 4. Creating positive change 5. Problem-solving 6. Positive attitude 7. Developing people 8. Vision 9. Self-discipline 10. Developing staff

Principle 1: Creating positive influence • Stages of influence • • • Stage 1: Position Stage 2: Permission/relationships Stage 3: Production/results Stage 4: People development/reproduction Stage 5: Personhood

Principle 1: Creating positive influence • Stages of influence • Stage 1: Position • Leading with intimidation • Results in low morale and low commitment • Stage 2: Permission/relationships • Leading with cooperation and consideration • Results in improved morale and commitment • Stage 3: Production/results • Leading with purpose and sharing accomplishments • Results in following via accomplishment • Stage 4: People development/reproduction • Leading by empowering people by encouraging personal growth • Results in following via loyalty • Stage 5: Personhood • Leading by growing many people and organizations • Results in following due to who and what the leader represents

Principle 2: Methods to prioritize • Identify 3 -4 priorities • Pareto Principle • 20% of priorities require 80% of production • Use time, energy, personnel for 20% of priorities • Prioritize • • Act on high importance/high urgency Set deadlines high importance/ low urgency Delegate low importance/high urgency Postpone low importance/low urgency

Principle 3: Modeling integrity • Be consistent in words and action • In order for leaders to gain the trust of followers • Leaders must • Role model high standards • Mean what you say and act what you say to achieve credibility • Integrity is earned • Results from self-discipline, honesty, follower’s trust

Principle 4: Creating positive change • Create high-trust relationships • Undergo personal changes • Understand past history before changing for the future • Obtain support from influencers • Share information • Develop agenda to facilitate change process • Stand firm behind changes

Principle 5: Problem Solving • Identify the problem • Identify people who can help • Ask what caused the problem • Identify possible solutions • Implement the best solution • Evaluate the solution • Identify policies to prevent repeat of problem • STAR approach • Situation/Task • Action • Result

Principle 6: Positive Attitude • Attitude influences the way people feel • Positive attitude can motivate the team • Enables the right response from members • A leader’s attitude defines their team’s attitude

Principle 7: Developing people • Make people feel important • Avoid • Public criticism • Make people buy into leadership • Interrupting conversations • Plan and prepare • Being insensitive • Acknowledge significant • belittling others contributions • Set clear expectations • Encourage team goals

Principle 8: Vision • Explain the vision so that people understand • Energize with enthusiasm • Challenge followers to find solutions to barriers • Provide direction (where to begin, what guidelines to follow) • Recognize people for their role and contribution

Principle 9: Self-discipline • Make a calendar of priorities • Organize workspace • Fit in small spaces of time to clear small priorities • Work on small priorities in between meetings • Focus on results instead of activity

Principle 10: Developing staff • Leaders believe growing people will grow their company • Largest, most valuable assets are people

Leadership Challenge! • Principle 5: Problem solving • Recall a time where you were a leader and had to engage people to do something different from what they were doing. Reflect on what behaviors you used to get the group to act. • Use the STAR approach to format your scenario • Situation/Task • Action • Result • Based on your behavior(s), what leadership skill(s) were demonstrated? • Present to class

Objectives • Distinguish between core and adaptive leadership • Be familiar with principles of leadership • Identify effective leadership behaviors & styles • Utilize methods for decision making & prioritization

References • Bradberry, Travis and Jean Greaves. Leadership 2. 0. San Diego: Talent Smart Inc. , 2012. • Maxwell, John C. Developing the Leader Within You. Nashville: Thomas Nelson Inc. , 1993.

The Leader is in You!