SPESIFIKASI PRODUK UlrichEppinger hal 75 98 CONTOH SPESIFIKASI

CONTOH SPESIFIKASI KURSI TK No. Metrik Kebutuha n 1 1 Berat total 5 kg

7 7, 8 Ada fungsi tambahan lain 4 List 8 7 Ukuran rak 4

14 13, 14 Pemilihan bahan cat 3 Subj. 15 16 Waktu untuk melipat kursi

QFD (QUALITY FUNCTION DEPLOYMENT) BUKU : QFD by : Lou Cohen Operation mgt by

n n n Quality Function Deployment Identify customer wants Identify how the good/service will

Indicates How to Deploy Resources to Achieve Customer Requirements

Idea Generation Stage n n Provides basis for entry into market Sources of ideas

n Customer Requirements Stage Identifies & positions key product benefits n n Stated in

n n Functional Specification Stage Defines product in terms of how the product would

n Product Specification Stage Determines how product will be made n Gives product’s physical

Quality Function Deployment n Product design process using cross-functional teams n n n Marketing,

House of Quality Example You’ve been assigned temporarily to a QFD team. The goal

House of Quality Example Customer Requirements Importance Target Values High relationship� Medium relationship Low

House of Quality Example What the customer desires (‘wall’) Customer Requirements Importance Aluminum Parts

House of Quality Example Average customer importance rating Customer Requirements Importance Light weight Easy

House of Quality Example Relationship between customer attributes & engineering characteristics (‘rooms’) Customer Requirements

House of Quality Example Target values for engineering characteristics (‘basement’); key output Customer Requirements

House of Quality Example Customer Requirements Importance Light weight Easy to use Reliable Target

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SPESIFIKASI PRODUK Ulrich-Eppinger hal : 75 - 98

CONTOH SPESIFIKASI KURSI TK No. Metrik Kebutuha n 1 1 Berat total 5 kg 2 2 Bahan penunjang untuk menahan bergesernya kursi 3 List 3 3 Pemilihan desain yang aman 5 Subj. 4 4, 21, 22 Pemilihan baku 4 List. 5 5 Dimensi kursi 4 cm 6 6 Alat untuk merawat 5 List Metrik Kepentinga n Satuan

7 7, 8 Ada fungsi tambahan lain 4 List 8 7 Ukuran rak 4 cm 2 9 8 Ukuran laci 4 cm 3 10 9, 20 Disesuaikan dengan ukuran dimensi tubuh anak 5 cm 11 10 Ukuran gambar 4 cm 12 11 Pemilihan gambar 5 Subj. 13 12 Pemilihan warna yang serasi 3 Subj.

14 13, 14 Pemilihan bahan cat 3 Subj. 15 16 Waktu untuk melipat kursi 5 detik 16 15, 17 Waktu untuk membongkar/merakit kursi 4 detik 17 17 Pemilihan sambungan yang aman 4 Subj. 18 18 Dimensi kursi ketika dilipat 5 cm 19 19 Kekuatan untuk menahan beban berat 3 kg 20 21 Ukuran jok 4 cm

QFD (QUALITY FUNCTION DEPLOYMENT) BUKU : QFD by : Lou Cohen Operation mgt by : Heizer, Jay, Render, Barry

n n n Quality Function Deployment Identify customer wants Identify how the good/service will satisfy customer wants Relate customer wants to product hows Identify relationships between the firm’s hows Develop importance ratings Evaluate competing products

QFD House of Quality

Indicates How to Deploy Resources to Achieve Customer Requirements

Idea Generation Stage n n Provides basis for entry into market Sources of ideas n n Market need (60 -80%); engineering & operations (20%); technology; competitors; inventions; employees Follows from marketing strategy n Identifies, defines, & selects best market opportunities

n Customer Requirements Stage Identifies & positions key product benefits n n Stated in core benefits proposition (CBP) Example: Long lasting with more power (Sears’ Die Hard Battery) House of Quality n Identifies detailed list of product attributes desired by customer n Focus groups or Customer 1 -on-1 interviews Requirements Product Characteristics

n n Functional Specification Stage Defines product in terms of how the product would meet desired attributes Identifies product’s engineering characteristics n Example: printer noise (d. B) House of Quality Prioritizes engineering Product characteristics Characteristics May rate product compared Customer Requirements to competitors’

n Product Specification Stage Determines how product will be made n Gives product’s physical specifications n n n Example: Dimensions, material etc. Defined by engineering drawing Done often on computer n Computer-Aided Design (CAD) House of Quality Component Specifications Product Characteristics

Quality Function Deployment n Product design process using cross-functional teams n n n Marketing, engineering, manufacturing Translates customer preferences into specific product characteristics Involves creating 4 tabular ‘Matrices’ or ‘Houses’ n Breakdown product design into increasing levels of detail

House of Quality Example Customer Requirements Importance Target Values High relationship� Medium relationship Low Relationsh

House of Quality Example What the customer desires (‘wall’) Customer Requirements Importance Aluminum Parts Auto Focus Auto Exposure Light weight Easy to use Reliable Target Values High relationship � Medium relationship Low Relationship

House of Quality Example Average customer importance rating Customer Requirements Importance Light weight Easy to use Reliable Aluminum Parts Auto Focus Auto Exposure 3 2 1 Target Values High relationship� Medium relationship Low Relationship

House of Quality Example Relationship between customer attributes & engineering characteristics (‘rooms’) Customer Requirements Importance Light weight Easy to use Reliable 3 2 1 Aluminum Parts Auto Focus Auto Exposure High relationship � Medium relationship Low Relationship

House of Quality Example Target values for engineering characteristics (‘basement’); key output Customer Requirements Importance Light weight Easy to use Reliable Target Values 3 2 1 Aluminum Parts 5 Auto Focus Auto Exposure 1 1 High relationship � Medium relationship Low Relationship

House of Quality Example Customer Requirements Importance Light weight Easy to use Reliable Target Values 3 2 1 Aluminum Parts 5 Auto Focus Auto Exposure 1 1 High relationship� Medium relationship Low Relations