SOUTH LAKE LEISURE CENTRE SECTION 10 GYM PROCEDURES

SOUTH LAKE LEISURE CENTRE SECTION 10 – GYM PROCEDURES Normal Operating Procedures

Introduction: This section is intended to give all staff guidance into how procedures and systems shall operate on a normal day-to-day basis within the Gym. Located on the second floor, the open plan layout of the Gym incorporates an amazing range of training equipment, which can cater for all styles of training including cardiovascular, free weights, strength training, functional training and conditioning. Access to the Gym area is controlled by swipe card and under 12’s are not permitted to access the area at anytime. The specialist exercise programme is situated within the Gym, with a dedicated GP Referral studio for clients.

GYM Procedures Facility Layout Hazards & Risks Dealing with the Public Duties and Responsibilities Systems of Work Gym Equipment Working Instructions First Aid Arrangements Specialised Sessions

FACILITY LAYOUT

Gym Second Floor Level

GYM & GP Referral Studio Located on the second floor, the open plan 1000 m 2 Gym incorporates an amazing range of training equipment, which can cater for all styles of training including cardiovascular, free weights, strength training, functional training and conditioning. The Exercise Referral studio is situated within the gym with a range of equipment suitable to meet the needs of the client with a view to improving their health.

3 D Gym Layout

HAZARDS & RISKS

Health Problems Users with health problems unknown to staff Users with known health problems Control Measure Users taking medication into GYM Fitness Advisor Intervention Ensure user has completed a Physical Activity Readiness Questionnaire (PAR Q) if they disclose a health issue Identify and advise if any equipment is not suitable or has the potential for adverse effects due to medical circumstances Other Measures Individual tailored exercise programme created for user with additional support

Alcohol and Drugs Reduces coordination and senses Increases risk taking behaviour Control Measure Impairs judgement Potential risk of needlestick injuries to Fitness Advisor Intervention other users if needles brought on site Intervene and educate of dangers Request that user leaves the GYM for safety reasons Other Measures Point of sale to stop and challenge anyone suspected of being under the influence

Behaviour/Misuse of Equipment Incorrect use of equipment Dropping free weights on the floor or slamming of weight stack between Control Measure repetitions Incorrect technique Fitness Advisor Intervention Throwing equipment Intervene and explain the dangers Demonstrate correct technique Other Measures It is sometimes possible to pre-empt an individual who may be about to do something that may cause injury to themselves or others

Users with a Disability Unable to access machines Some may be unaware of the weight Control Measure Emergency Evacuations Fitness Advisor Intervention Intervene and provide help as required by the user Other Measures Complete PEEP for users especially regular users

Young Users Unaccompanied outside designated times Not correctly supervised by Adult Member Control Measure Boisterous behaviour Fitness Advisor Intervention Intervene and speak with Adult Member if left unsupervised Intervene and educate if boisterous behaviour is undertaken Other Measures Admission policy Signage on policy and rules

DEALING WITH THE PUBLIC

Admission: In order to maintain a safe level of operation at South Lake Leisure Centre, the maximum capacity for the Gym is estimated at 140 users. If user loads reach 75% of the maximum capacity the Duty Manager should be contacted, who in turn will notify reception to limit or suspend the purchase of daily tickets for a period until the user loads subside. However if the user loads continue to increase to near maximum capacity, the Member access may also need to be limited or suspended for a short period.

Time Restrictions: In addition to access restrictions the Fitness Advisor may need to implement Time Restrictions on a percentage of the cardiovascular machines. They should be labelled with workout time restrictions of up to 30 minutes to ensure they are not monopolised for long periods, thus allowing for continuous flow.

Young Users: Opportunities for Young Users [12 to 15 -year olds] to use the facilities are available throughout the week at selected times, § Monday to Friday from 7: 00 am-9: 00 am & 1: 00 pm-5: 30 pm § Saturday from 1: 00 pm – 7: 00 pm § Sunday from 1: 00 pm – 7: 00 pm Outside of these designated times 12 to 15 -year old Members may use the facility when accompanied and “Signed in” by an Adult Member. The use of resistance equipment by 12 to 15 -year olds is limited to low/medium resistance equipment, with a programme controlled by a qualified instructor.

Health Problems: To assist in identifying users with medical conditions that may have an adverse effect when participating in physical activity the centre displays a notice at reception and at various points throughout the facility. If you are taking any medication or have any medical conditions that might affect your ability to exercise safely, please advise staff accordingly

Health Problems: In addition, Exercise Class Instructors will, prior to commencing their class, request participants to advise the instructor of any medication or medical conditions that may affect their ability to exercise. If users do make staff aware, then the user needs to complete a Physical Activity Readiness Questionnaire (PAR Q) and management should consider and implement any measures, where practical and reasonable, to ensure a safe environment for the customer. Staff must be sensitive to the needs of the individual and always display a courteous and understanding approach.

People with Disabilities: Staff should provide assistance to help everyone participate in activities throughout the centre. Some users may have a disability, which may not be immediately apparent; therefore, it is imperative that staff remain vigilant for any person(s) who may require additional assistance when using the facility or especially in the event of an evacuation.

Hearing Impaired: Additional or extended demonstrations on safe use of equipment, providing written notes or information will help assist users with impaired hearing. In the event of an emergency, the user may not be aware of the emergency alarm activation and will need an alternate method to be notified such as… § Written note stating the emergency and where to go. § Turning the room lights on & off to gain attention - then indicate through hand gestures or written note

Visually Impaired: Going to new or unfamiliar places can be challenging for everyone, but it might seem even more daunting for someone who is blind or visually impaired. Assistance with orientation of the facility may be required. In the event of an emergency, tell the person the nature of the emergency, and offer to either guide them or appoint a member of the public to undertake this task. Any obstacles and the route taken should be communicated throughout.

Mobility: Many people with mobility issues find exercising beneficial, especially in water as it supports the body and reduces the risk of muscle or joint discomfort. Assistance may be required in adjusting/accessing equipment. In the event of an emergency, communicate the nature of the emergency and ask them if/how they would like to be assisted. Some users may need to be treated as if they are injured for evacuation purposes.

People with Disabilities: The Centre encourages users who think that they may require additional assistance in the event of an emergency evacuation to complete a Personal Emergency Evacuation Plan [PEEP]. It is a bespoke ‘escape plan’ for individuals who may not be able to reach a place of safety unaided or within a satisfactory time-period in the event of any emergency.

GYM Rules: The Fitness Advisors should undertake a consistent approach when dealing with any issues, problems or requests. Fitness Advisors are responsible for educating and enforcing the rules to ensure it remains a safe & enjoyable environment for everyone and must take early intervention in the event of anyone not abiding by the rules.

GYM Rules: Always bring your towel When finished using a machine please wipe it down Return the Weights Whenever you finish using the Free Weights, Medicine Balls, Swiss Balls or Weight Plates please ensure you return them to where they belong Use of machines Do not monopolise machines or use them as resting or chatting points. When using the MSE machines do not slam the weight stacks. Control the Free Weights at all times and please do not drop them on the floor. There may be time limitations on the use of the CV equipment during busy periods

GYM Rules: Responsibility for Damage caused by your willful act of negligence may result in membership termination and exclusions from the facility Clothing Wear suitable serviceable, clean clothing and footwear. Do not wear any clothing that may cause offence Stay Hydrated For optimum workout, drink fluids before during and after a training session

GYM Rules: Limit Yourself Know your limitations and exercise within them. If you feel uncomfortable, reduce the intensity or stop Litter Please use the appropriate bins provided Mobile Telephones In the interest of safety, do not use your mobile phone when using the equipment

GYM Rules: Unwanted Behaviour Individuals displaying unwanted behaviour may be asked to leave the premises and maybe excluded from the Gym on an extended basis. At all times respect staff and fellow users Please Arrive on Time If you have an appointment with the Fitness Advisor, please arrive 5 minutes early. If you arrive late, your appointment will be automatically cancelled, and you will have to reschedule

Indecency Incidents Should a member of staff be witness to, or an allegation of indecent behaviour raised, the matter must be treated seriously and dealt with as follows: § Ask the complainant to accompany you to the office and contact Duty Manager. § Attempt to obtain a description of what has happened and details of the person/s responsible. § Check for possible witnesses and obtain witness statements. § The Duty Manager should report the matter through Leisurewatch and advise PSNI of incident. § If the alleged perpetrator is still on premises, observe until the police arrive. Members of staff should not restrain a suspect. § At no time must a member of staff accuse a suspect. This may be a criminal matter and shall be dealt with by the PSNI. § Fill out an Incident Report Form

DUTIES AND RESPONSIBILITIES

Fitness Advisor Duties: The objective of the Fitness Advisor is to provide a safe and enjoyable experience for customers of the fitness facilities. Some of the key tasks include: § Provide support, guidance and encouragement to gym users on how to use equipment, ensuring a safe and enjoyable fitness session § Provide facility tours, inductions, exercise programmes and instruction on all aspects of fitness § Monitor programmes and performance of all customers § Make all customers feel welcome and comfortable and they are benefiting from the services provided

Fitness Advisor Duties: § Organise and deliver systems/events to enhance the social aspect of physical activity and help to create an atmosphere where people feel a sense of belonging § Actively engage with customers to maximise retention of members/users § Deliver presentations and talks at external locations § Working with GP referral colleagues § Deliver beneficial nutrition information to customers § Promote and/or sell all products and activities § Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the Centre

Dress Code: Staff are required to wear the uniform issued by the Council and no adaptations or variations are permitted. Employees must ensure that their uniform is always smart, clean and presentable as to portray a professional appearance and corporate identity. • • • T-Shirt Shorts/Track Bottoms Trainers Jumper/Fleece/Gilet Jacket (outside only) Hat (outside only)

Dress Code: When taking exercise classes, the Instructor must wear clothing appropriate to the type of class being undertaken and the environment. If specific clothing has been issued, then the Instructor must wear this, however if no specific clothing has been issued the Instructor must not wear any clothing which may cause offence to the participants or spectators. No branded sports teams clothing to be worn by the Instructor.

SYSTEMS OF WORK

Membership Sales: Joining a gym for the first time can be daunting for some people. It is important that staff conduct themselves in a professional manner. To begin with, staff should identify the needs of the potential member before selling them an unsuitable membership that they will cancel in a few months. If the enquiry is by telephone, email or through social media, arrange an appointment for the potential member to have a tour of the facility. Membership packages offers great value and with no contract, it allows the membership to be frozen or cancelled at any time. Membership can be paid monthly by DD or annually with varying benefits associated depending on the package, and these should be explained prior to purchase.

Membership Types: Family All Inclusive Single All Inclusive Swim Membership Teen All Inclusive Junior All Inclusive Maximum 2 Adults and 3 Children*1 Adults Children 12 -16 Children Under 12 All All Tier 1 All ✔*2 ✔ ✔*2 Unlimited Swimming ✔ ✔ ✔ Racquet Sports (Where Available) ✔ ✔ ✔*2 ✔ [not in SLLC] Applies to Facility Unlimited Use Of Gym Unlimited Use Of Fitness Classes Unlimited Use Of Steam, Sauna And Jacuzzi (*1 Children must be 17 Years of Age and under ✔ [not in SLLC] (*2 Restrictions for children apply in relation to use of Gym/fitness classes & relaxation suite )

SLLC Membership Benefits: Family All Inclusive Unlimited access to the Gym, Fitness Classes, Swimming Pool and Racquet Sports. This membership package is for a maximum of 2 Adults and a maximum of 3 Children [who are under the age of 17 Years]. Access to all other Tier 1 & Tier 2 facilities Single All Inclusive Unlimited access to the Gym, Fitness Classes, Swimming Pool and Racquet Sports. Access to all other Tier 1 & Tier 2 facilities Swim Membership Allows access to the Swimming Pool during normal public swim times. Access to all other Tier 1 facilities

Membership Types: Teen All Inclusive [12 -16 Years]. Access to the Gym, Fitness Classes, Swimming Pool and Racquet Sports. Access to all other Tier 1 & Tier 2 facilities. Junior All Inclusive Access to Fitness Classes, Swimming Pool and Racquet Sports. Access to all other Tier 1 & Tier 2 facilities Casual Membership Pay an induction fee and then pay each time to use the gym. If using regularly it may be more cost effective to consider membership.

Joining Process: If the customer decides to join as a member ü Complete a Membership Application Form ü Online induction to be completed as part of joining process (if they have not already completed one in the past) ü Once payment has been received Membership Card will be available to collect from Reception on first visit

Joining Process: If joining as a corporate member, ü Complete a Membership Application Form(s) and include the name of the company/organisation. Confirmation from company/organisation needs to be provided in the form of a letter on headed paper ü Advise new members to complete their induction online (if they have not already completed one in the past) ü Once payment has been received Membership Cards will be available to collect from Reception on their first visit Minimum of five Employees/Club members needed for corporate membership

Inductions: For the short term due to Covid-19 inductions will be completed online by watching a video. All inductions are on a 1: 6 ratio maximum, with the objective of educating on the safe and correct use of equipment. In addition general guidance on the appropriate use to meet training objectives (e. g. stamina, strength or weight loss) should be recommended. Induction Booking Pre-Induction Booklet Equipment Induction

Inductions: Rules for Booking an Induction post Covid-19 § Do not take bookings over the telephone. § Do not book in the customer for an Induction until payment has been received. If joining as a casual, please retain receipt copy for proof of payment. If joining as a member, ensure all forms and payment is completed. § Do not reserve places. (Place are allocated on a first come first serve basis). § Do not book in more than six customers per Induction. No exceptions. § Do not let the customer sign the Induction sheet until completion of Induction. (Name and Contact Number only). § Do not change the days or times of the Induction. Without consent from the person taking the induction.

Gym Inductions

Pre-Induction Booklet

Membership Retention: Although new members joining is a key factor for the success of the Gym, membership retention is equally important. The simplest way to ensure that members do not cancel is to ensure that they are using the facilities regularly and have an enjoyable experience. This is achieved through keeping in regular contact with your members and keeping them focused on their training goals. The retention procedure is designed to assist in the process.

Membership Retention: On completion of an induction, members are assigned a Fitness Advisor who will take a personal approach for the member’s fitness journey. This will involve assessing the member’s level of fitness, setting goals, giving general healthy eating advice and monitoring the member’s attendance/ targets. To successfully carry this out, the Fitness Advisor will be required to maintain regular contact with their member to help motivate them, contact them if they are not attending on a regular basis and encourage them to re-join if they cancel.

Membership Retention New Member Joins Non-Attendance by Member Cancelled Membership Week 1 1 Month (first occasion) After 1 Week Touch base with new member (face-face/phone) First Month Refer a Friend Letter/Email Every Third Month Update Training Workout Programme Letter/Email Month 12 Loyalty Offer Letter/Email Courtesy Call Sorry your leaving Letter/Email 1 Month (second occasion) After 1 Month Courtesy Call - Bring a Friend We are missing you Letter/Email After 3 Months One Week free usage Call/Letter/Email

Gym Equipment

Gym Equipment IC 8 Power Trainer Jacob’s Ladder Power Mill SPARAC

Gym Equipment

Gym Equipment

IC 8 Power Trainer Indoor Cycle Studio

WORK INSTRUCTIONS

Cleaning: The facility is subject to a rigorous daily cleaning programme that includes methodical cleaning of equipment, mirrors and floor area within the Gym. Fitness Advisors should follow the cleaning protocol sheet on how each item of equipment should be cleaned and on completion of each task, the sign the cleaning sheet. When carrying out the cleaning of equipment check, each apparatus should be checked for faults and, if identified, the Fitness Advisor should label the item with an ‘Out of Order’ notice and report it so that an Engineer can be requested.

Equipment Set Up/Take Down: A wide range of equipment is used for various classes taking place. It is important that staff obtain the knowledge, understanding and practical skills required to be able to set up, take down and store equipment correctly. Prior to the commencement of a class the Instructor should check the equipment for signs of wear & tear or defects. Faulty equipment should not be used. It must be labelled with an ‘Out Of Order’ sign and recorded in the defects book. It is essential that staff follow the ‘Equipment Fact Sheets’ to ensure that, not only is the equipment set-up, taken down or stored correctly but that staff have done it safely, thus minimising the risk of injury to themselves or others.

Exercise Classes: The instructor should arrive 15 minutes prior to the class start time to ensure the equipment required for the class is in position/available and fit for use. In addition they should use this time to interact with new participants and set up/adjust any equipment that they will be using (e. g. Indoor Cycle) At the start of each class the Exercise Instructor must read out the following health declaration “Users of the facility should advise staff if they are taking any medication or have any medical conditions that might affect your ability to exercise safely. ”

Exercise Prescriptions: It can be a challenge for new members knowing where to start, and how to get the best workout to suit their needs. To help motivate new members to achieve their goal, an exercise programme should be offered on completion of their induction. By using the acronym F. I. T. T. programmes can be designed to suit the majority of people. On display within the Gym will be pre-designed workout cards that users can lift and try out. These will cover three areas with three levels in each area.

Work-out Cards

Work-out Cards

Health / Fitness Assessments: In order to help members maximize the benefits of their training, the Centre offers users the opportunity to undertake basic assessments to determine their health and physical fitness levels. The test will assess the users BMI, strength, endurance & flexibility and will allow the Fitness Advisor to… § Evaluate their current strengths and weakness § Aid the development of a tailored exercise programme § Monitoring the effectiveness of their training regime

FIRST AID ARRANGEMENTS

First Aid Rooms & Reporting: A first aid kit is located within the Gym for staff that have received the appropriate training to use. Any items used during treatment should be replenished immediately. A dedicated first aid room located beside the Activity Rooms All accidents or near misses must be recorded, and in the case of more severe accidents, an accident investigation form completed. This must be passed immediately to the Duty Manager who will forward documents to Council Health & Safety Officer.

Emergency Life-Support: Automated External Defibrillators (AED) are positioned at key points within the building based on risk and easy access • First Aid Room on poolside • Reception desk • Gym In the event of a non breathing casualty CPR should always be started at once and continued until an AED is brought to the scene.

DNACPR Guidance: In a major incident requiring CPR, it is possible you will encounter a casualty with “DNACPR” [Do Not Attempt CPR] on a necklace, bracelet, or possibly even tattooed on their person. As staff are not a health care professional, they cannot make a decision not to start CPR. However, as soon as the ambulance crew arrive, staff should report any DNACPR necklaces, bracelets, or tattoos and the crew would make the call. Any member of the public who seeks to leave a DNACPR form should be advised that the facility do not accept these types of forms and emphasis the fact that in all circumstance where someone collapses, the priority will be to focus on trying to treat them.

SPECIALISED SESSIONS

School Use: A school session shall last for 45 minutes, during which time the Fitness Advisor shall ensure that the children are given a structured session for the full duration of the allocated time. The designated school-teacher shall assume responsibility of the children from their entry to the Gym until their departure. The intended class numbers shall be agreed with the Gym in advance. The ratio of children to each Fitness Advisor shall be a maximum of 20: 1 for group exercise. Only students that have completed an induction may use the facility and no spectators other than the school-teacher is permitted in the Gym.

Club/Group Use: Training sessions by Clubs/Groups must be under the supervision of a suitably qualified instructor. The Instructor is responsible for ensuring that their members abide by the rules of the facility. No additional items of equipment is permitted to be brought into the Gym without prior approval from Centre Management.

Exercise Referral: The Exercise Referral scheme is a great way for people with long-term health conditions to increase physical activity levels and improve health. The scheme covers a wide range of health conditions including high blood pressure, diabetes, asthma, arthritis, overweight or obesity, depression or anxiety, osteoporosis and other conditions. Under the guidance of a qualified instructor, participants will be encouraged to start a suitable exercise programme, promote healthy lifestyle changes, advise on how to exercise safely and give support through the programme.

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