PROFESSIONAL TRAINING PROVIDER PPT MINISTRY OF FINANCE Registration

PROFESSIONAL TRAINING PROVIDER 无忧PPT整理发布 MINISTRY OF FINANCE (Registration No: 357 -02024198 HUMAN RESOURCES DEVELOPMENT FUND (HRDF)Registration No: 1392

TRAINING PROGRAMME LIST NO TRAINING PROGRAMME COURSE DURATION (DAYS) EXCELLENT MANAGEMENT 1 Perfect Manager 6 2 The 12 Ladders To World Class Performance 2 3 Six Thinking Hats 2 CUSTOMER SERVICE 4 Customer Service Impact 2 5 Customer Relationship Management 2 COMPETENCY SKILLS 6 Professional Image 2 MOTIVATION PROGRAMME 7 Power –Up With NLP ( A Personal Transformation Programme) 2 8 Power-Up With NLP For Managers 2 9 Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP 2 10 Making Teamwork Like Quality Circle 无忧PPT整理发布 2

TRAINING PROGRAMME LIST NO TRAINING PROGRAMME COURSE DURATION (DAYS) SALES SKILLS 11 Advance Influencing & Negotiation Skills 2 INCREASE STOCK HANDLING 12 Supply Chain Management 2 PRODUCTIVITY & IMPROVEMENT PROGRAMME 13 Design & Development KPI’s Based Performance Management System 2 14 Blue Ocean Strategy 2 15 Stress Management To Improve Work Performance 2 16 Project Management Principle 3 17 Techniques For Successful Project Management 2 PRODUCTIVITY AND INOVATION 18 5 S (Good House Keeping) 19 Team Building SAFETY 20 Occupational First Aid Skills & CPR 2 3 Days 2 Night 无忧PPT整理发布 2 HUMAN RESOURCE 21 Misconduct in Employment & Conducting A Domestic Inquiry 2

TRAINING PROGRAMME FEES 无忧PPT整理发布

TRAINING PROGRAMME FEES NO TRAINING PROGRAMME COURSE DURATION (DAYS) PARTICIPANT FEES (RM) PERDAY / PER PAX 1 Perfect Manager 6 15 pax (Min) 2, 400. 00 per pax 2 The 12 Ladders To World Class Performance 2 25 pax (Max) 4, 500. 00 per day 3 Six Thinking Hats 2 15 pax (Min) 2, 000. 00 per pax 4 Customer Service Impact 2 25 pax (Max) 3, 500. 00 per day 5 Customer Relationship Management 2 25 pax (Max) 5, 000. 00 per day 6 Professional Image 2 25 pax (Max) 3, 500. 00 per day 7 Power –Up With NLP ( A Personal Transformation Programme) 2 25 pax (Max) 4, 500. 00 per day 8 Power-Up With NLP For Managers 2 25 pax (Max) 5, 000. 00 per day 9 Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP 2 25 pax (Min) 650. 00 per pax Making Teamwork Like Quality Circle 2 10 无忧PPT整理发布 25 pax (Max) 4, 500. 00 per day

TRAINING PROGRAMME FEES NO TRAINING PROGRAMME COURSE DURATION (DAYS) PARTICIPANT 11 FEES (RM) PERDAY / PER PAX Advance Influencing & Negotiation Skills 2 15 pax (Min) 1, 100. 00 per pax 12 Supply Chain Management 2 25 pax (Max) 5, 000. 00 per day 13 Design & Development KPI’s Based Performance Management System 2 25 pax (Max) 4, 500. 00 per day 14 Blue Ocean Strategy 2 15 pax (Min) 2, 000. 00 per pax 15 Stress Management To Improve Work Performance 2 25 pax (Max) 4, 500. 00 per day 16 Project Management Principle 2 20 pax (Min) 1, 800. 00 per pax 17 Techniques For Successful Project Management 2 20 pax (Min) 1, 500. 00 per pax 18 5 S (Good House Keeping) 2 25 pax (Max) 4, 000. 00 per day 19 Occupational First Aid Skills & CPR 2 25 pax (Max) 3, 500. 00 per day 20 Misconduct in Employment & Conducting A Domestic Inquiry 2 25 pax (Max) 4, 000. 00 per day 无忧PPT整理发布

EXCELLENT MANAGEMENT KECEMERLANGAN PENGURUSAN PERFECT MANAGER SIX THINKING HATS 无忧PPT整理发布

PERFECT MANAGER 无忧PPT整理发布

PERFECT MANAGERS DURATION 6 DAYS COURSE OUTLINE INTRODUCTION OBJECTIVES COMPLETE Perfect Manager Modules Change Management Organization Management Motivation Presentation and Communications Skills Leadership Skills Education and Knowledge Management Team Building, Effective Financial Analytical Skills Participants will learn: MODULES DESCRIPTION Module 1 Change Management -The Mandatory Pathway to Excellence Module 2 Organization Management – The Nuts and Bolts of Management Module 3 Motivation - Going the Extra Mile Module 4 Presentation and Communications Skills - Transforming your objectives into action The “Perfect Manager” is directed at people starting up or already in management. They can be first time managers or already involved in management. It is mandatory for the person who wants to further his or her career by mastering the eight essential competencies that every leader should have. üEffective contemporary management practices üTechniques to enhance managerial skills üTo prepare to meet realistic goals and objectives üHow to solve everyday crises that managers face üTo motivate people to achieve optimum performance üTo out-think and out-flank competition üthe eight competencies of a perfect manager METHODOLOGY SPECIAL FACILITIES Module 5 o 2 -day programme, o Screen Projection o Lecturing o Discussion o Role Play o Presentations Module 5: Leadership - Leading With Confidence o LCD Projector o Laptop Module 6: Education and Knowledge Management – Knowledge Is Power Module 7 Teams – Delegating and Self-Empowering Through Teams Module 8 Effective Financial Skills – Enhancing Your Financial Intelligence 无忧PPT整理发布

TRAINER PROFILE Name: DURATION 6 DAYS Low Pooi Mun Name: Qualification: F. B. S. C; F. Inst. B. A; F. I. E. M; MCIM; Minst. A. M; MSP Experience: PM, as he is popularly known is a speaker with diverse hands-on experience and a career that spans 35 years in the commercial sector. His unique approach utilizing acronyms in creative ways to enhance audience comprehension and retention during training has earned him international commendation. PM is recognized as ' the guru of the acronym'. Qualification: ACMA (UK), MBA (UK), MSP Experience: With fifteen years of Financial Management experience Yoga became a Knowledge Facilitator in 2004. At present, he is extensively enhancing the financial knowledge of S. M. E. Directors who are Govt Grant (SMIDEC) recipients. He is a founding member of MAPS (Malaysian Association of Professional Speakers) and the President-Elect from 2006 till 2008. S. Yoga Thevan Name: Anthony P. Fernandez Qualification: B. Sc. (Hons); NSP; NTP; CDP (HP); MSP Experience: Business Development Director of a major IT company for over 18 years. Consultant trainer for Sales, Technical and Consultancy Certification for Hewlett Packard Asia Pacific from 1996 -2003. Made more than 100 working trips out of Malaysia, training in US, Germany, Australia, New Zealand, Hong Kong, India, Philippines, Thailand, Indonesia, Singapore, Malaysia and Bangladesh. 无忧PPT整理发布

THE 12 LADDERS TO WORLD CLASS PERFORMANCE 无忧PPT整理发布

THE 12 LADDERS TO WORLD CLASS PERFORMANCE OBJECTIVES This highly participate programme will enable participants at the end of the programme to: o Identify the importance of measurement in building world class performance o Identify the different measures on which organisations may be identified as world class o Focus on the measures and targets important to their organisations o Use a scorecard approach to build a strategy for continuous improvement of performance o Implement a measurement initiative in their organisations. METHODOLOGY o 2 -day programme, o Screen Projection o Lecturing o Discussion o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos o Case Studies DURATION: 2 DAYS COURSE OUTLINE o How your Organization can compete with the best in the world? o The 12 Ladders to World Class Performance & The 5 Levels of Performance of each Ladder o Measures used by Top-performing Companies o Choosing the measures which are right for your organisation o Developing a World Class Performance Scorecard o Walking the Talk through "Revolusi Aksi" approaches o Implementing the World Class Performance actions/initiatives in your organisation. o Your Action Plans WHAT ARE THE BENEFITS DERIVED FROM THIS TRAINING TO YOUR ORGANISATION o o o The participants can now implement their Action Plans to ensure their organization improve their current Levels of Achievement to a Level 5 (World Class performance-WCP) The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP. The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective teams or Individuals in your Organization will enable your organization to improve their quality outputs, more cost savings, better delivery of products and services, safer operations and a more sustainable corporate social responsibility involvement and impact to the environment. 无忧PPT整理发布

TRAINER Excel Model Builder PROFILE Modeling Tools Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Model chart analysis: Make graphical Sdn. Bhd. Malaysian comparisonsor In a. DPS, twinkle, a about data series, locally incorporated company since 25 th using charts have involved in the business of Training& • June, 1996. DPS Consolidator: Make easy thebeen processmainly of consolidating information proceeding from Promotion and Marketing of Malaysian Consulting, Professional Sports different workbook but from the same range. products both Consolidate domestically and overseas. In the Training & • made Multi-sheets Consolidator: data from different ranges of many sheets of many Consulting workbooks. business, DPS helps organizations both in the private and • government Detailed Consolidation: Thisbuild type of world-class talent through unleashing their sectors consolidation is appropriated if you want to see hidden talents as well as making continual improvements in their work MR. RAMLI ABU HASSAN the detail along with the totals • areas, Multi sheet database / consolidator: Consolidate leadership and personal performances plus increase in their data come from many sheets contained in more than one workbook and moreover with the knowledge of quality, productivity, team building and team working like records disordered Circle / Innovative & Creative Circle (QCC@ICC) and • Quality Complex Control formula's consolidation: Make in a simple way, many arithmetic operations at the Managers’ Quality Team (MQT) /Quality Improvement Team (QIT. ) same time between spreadsheets. • Multiple conditional analysis & formatting: Easily, format cells in a databased on a criterion previously specified in thebook decision“Revolusi Aksi” or Action Revolution He is the author of the table. on 24 thcriteria: March, 2006 plus hundreds of articles on quality and • published Cells math by logical This useful tool performs mathematical calculations (adding, productivity improvements, sports management and promotions, human counting, finding highest, etc. ), using cells that meet a given criteria capital, leadership and general subjects like hobbies and travels. He has • Cell's math by format: Search all cells in a now his own website that features his thoughts, events and happenings. specific range with a particular background color and to do some math with the results. • 无忧PPT整理发布

He works with organizations to establish World Class Performance in their business and satisfaction of customers , designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality , Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI), Business Council for Sustainable Development of Malaysia (BCSDM), American Society for Quality (ASQ), Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA, MABF, KBC, IBF and others. In his past corporate working experience from 1976 to 1996, he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn. Bhd. 无忧PPT整理发布

SIX THINKING HATS 无忧PPT整理发布

SIX THINKING HATS DURATION: 2 DAYS OBJECTIVES COURSE OUTLINE Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: 1. Facilitation of meetings 2. Preparation for discussions 3. Continuous process improvement 4. New process and new designs 5. Conflict resolution 6. Decision making and problem solving 7. Customer focus groups and interviews 8. Leadership development 9. Presentations Participants in the Six Thinking Hats course will show evidence of the following: METHODOLOGY o 2 -day programme, o Screen Projection o Lecturing o Discussion o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos o Case Studies 1. A marked tendency to identify themselves as thinkers 2. Confidence to cope with and improve their environments 3. Competencies enabling them to: -Identify and solve problems -Propose alternative solutions -Predict the consequences of each alternative -Assess the usefulness of each set of consequences -Select the best alternative -Implement it -Evaluate 4. Competencies enabling them to: - Develop a habit of perceiving events and situations as opportunities - Identify the benefits/desired outcomes of pursuing each opportunity - Identify the risks/dangers of pursing each opportunity - Design ways to minimize risks - Design plans for pursing a selected opportunity - Assess and reevaluate plans in progress 5. Competencies enabling them to: - Understand take on a facilitator role in a group meeting 无忧PPT整理发布

TRAINER PROFILE MR. NANDA Nanda is a Certified Licensed Instructor of the world renown Thinking Skills System founded and created by Dr Edward de Bono. This Thinking Skill System is used by many corporations throughout the world. Nanda holds degrees in B. Sc Biochemistry (UKM), B. Sc in Alternative Medicine, (Calcutta, India), M. Sc in Applied Psychology (Rajasthan, India) and Diploma in Automotive Engineering (NIT S’pore. ) He is a Master Trainer in the Six Thinking Hats and Lateral Thinking Skills. He was trained and practiced in Singapore and is currently based in Kuala Lumpur. His presentation skills are exceptional – energetic, inspiring, creative, thought provoking and filled with humour. He specializes in Mind-Intellect-Subconcious Connections of the human personality. His profound understanding of human psychology and character formation allows him to ‘read’ his students/course participants of their strengths and weaknesses. This allows him to address his seminars in a very effective way, especially tailored to bring change in attitude and innovation into the lives of those who attend his courses. He has been involved in training and organizing training programs for more than 15 years. His specialty is his ability to make the knowledge simple to understand easy to practice in daily life. He is able to bring clarity of understanding in the topics that he teaches. He is also an active adventurer. He and his team of trainers conduct team building events throughout Malaysia. Team Building events such as Jungle Trekking, Mountain Climbing, Camping, Caving, Tele-match and Treasure Hunts are some of the events which are organized by him. 无忧PPT整理发布

CUSTOMER SERVICE PENGURUSAN PELANGGAN Customer Service Impact PERFECT MANAGER Customer Relationship Management 无忧PPT整理发布

CUSTOMER SERVICE IMPACT 无忧PPT整理发布

CUSTOMER SERVICE IMPACT OBJECTIVES Understanding The Importance Of Customer Service 1. Learning Effective Customer Service Skills 2. Enhancing Communication Skills 3. Winning Customer Loyalty 4. Developing & Motivating A Customer-Focused Team METHODOLOGY o 2 -day programme, o Screen Projection o Lecturing o Discussion o Case Study o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos COURSE OUTLINE I) Today’s World Market * Win-Win Sales * Challenges of Globalization * 20 th & 21 st Century Marketing Model * Customers from Generation X, Y & Z II) Customer Care * Rewire Your Brain * Customer Service Skills * Put Customers First * Handling Customer Complaints Positively * Handling Problems With “PLUS” Points * Looking From Customer’s Angle DURATION: 2 DAYS COURSE OUTLINE III) Attracting Customers * What Attracts Us To Buy ? * Value First * Talk More About Value * Top 10 Mistakes Salespeople Make * Number Sensitivity * The Lady Is The Boss ? IV) Sharpen Your Weapon: Enhance Your Communication Skills * Telemarketing * The Magical Power Of Smiling * Respect & Sincerity * Body Language * Match The Buyers’ Styles * Understanding Your Employees & Your Customers, More V) Enhance Your Customer Value * Let Customer Feel That They Are Important * Under Promise, Over Deliver * Respond Positively & Timely * Satisfying Customers VI)Winning Customer Loyalty * Boosting Rapport: 4 As * Details, Details * Measure Customer Service * 4 Great Questions To Ask Customers * Always Have Customers In Mind * Give Your Customer A Pleasant Buying Experience 无忧PPT整理发布

TRAINER PROFILE MR. AW SIN JAM He holds a BA (Hons. ) with an overall GPA of 3. 96 (out of 4. 00) in Organizational and International Communication, cognate Industrial Psychology and Business from The University of Oklahoma, USA. With his excellent academic and research results, he received Cleo Cross International Student Scholarship (USA), a scholarship normally presented to one student per country only, in 1994. He was named Best Undergraduate in Communications Department for year 1994 -1995, one of the first foreign students to attain such an achievement. Mr Aw has more than 16 years of professional and industrial experience in Human Resource Management and Administration. Public presentation, event management and sales/marketing are also his forte. Throughout his career so far, Mr Aw has assumed the positions of Director, Manager, Assistant Manager, Executive and Personal Assistant to CEO. Always believes in setting new standard of excellence, Mr Aw has managed and conducted various training programmes and workshops for supervisors up to General Managers both in English, Bahasa Malaysia and Mandarin. He has designed supervisory, management and motivational training programmes for factories, business companies as well as government bodies like Lembaga Kemajuan Wilayah Pulau Pinang (PERDA), Unit Penyelarasan Pelaksanaan, Jabatan Perdana Menteri and so forth. He has conducted an inspiring training program on “Effective Factory & Organizational Management” at Universiti Sains Malaysia. He has also presented his paper at SMIDEC workshop/conference and at the same time written articles for local newspapers. 无忧PPT整理发布

CUSTOMER RELATIONSHIP MANAGEMENT 无忧PPT整理发布

CUSTOMER RELATIONSHIP MANAGEMENTDURATION: 2 DAYS COURSE OUTLINE OBJECTIVES 1. 2. 3. 4. To examine all elements in managing relationship with customers. To compare and contrast different paradigms in managing customers. To plan, analyze and execute decisions on relation al strategies in marketing. To discuss on various relational strategies in today’ s business environment. METHODOLOGY o 2 -day programme, o Screen Projection o Lecturing o Discussion o Case Study o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos 1. Demonstrate the link between marketing organizations and long term relationship with customers through relationship marketing. 2. Analyze a company's internal and external environment and present and long‐term direction, its resources and competitive capabilities for crafting relationship marketing strategy. 3. Identify characteristics and drivers of relationship market ing. 4. Formulate relationship marketing programs based on Mc. Kinsey’s 7 “s”. 5. Monitoring and controlling relationship in organization for good strategy execution and build core competencies and competitive capabilities. WHO SHOULD ATTEND 1. Managing director 2. Director 3. General manager/ deputy manager/assistant general Part 1: Traditional marketing vs Relational marketing manager Part 2: Identifying critical relationship marketing success 4. Senior administrator factors 5. Marketing managerr Part 3: Developing relationship marketing practices 6. Customer relationship officer/ Customer service officer Part 4: Adapting to context‐specific conditions 7. Public relationship officer COURSE CONTENT 无忧PPT整理发布

TRAINER PROFILE DR. NOR AZILA MOHD NOOR She is currently is a associate professor in the area of marketing at the UUM College of Business (COB), and the Chairperson of Doctoral Studies, UUM College of Business, Sintok, Kedah. She started her career as a lecturer since 1996. She obtained her Ph. D from University of Science Malaysia (USM) and her master’s degree from University of Stirling, Scotland. She earned her first degree (Bachelor in Business Administration) from University Utara Malaysia (UUM) in 1994. Prior to joining the academia, she worked as a marketing executive for Ramgate Systems Sdn. Bhd. (subsidiary of DRB HICOM). Prior to her current position, she was the course coordinator for MBA program at Executive Development Center (EDC), UUM and Deputy Dean (Research & Postgraduate Studies) Faculty of Business Management, UUM. She was given the responsibilities to handle postgraduate related matters such as curriculum and program development, managing the collaborat ion with partners in offering the post graduate programsand promotion of post graduate programs in local and international market. Her expertise is in marketing related area and her research works have been published in academic journals such as Malaysian Journal of Consumer & Family Economics, Journal of Distance Education, Management Journal, International Journal of Management & Business, The Journal of Global Business Management, Journal of Quality and International Retail and Marketing Review. She has also presented her research works in many local and international conferences. She was also the chief editor for the Utara Management Journal and associate editors for the Journal of Business Management and Manageme nt Journal. She is currently supervising Masters and Ph. D students particularly in the area ofrelations hip marketing, customer relationship management, strategic marketing and sales management. At U UM College of Business, she teaches undergraduate and postgraduate courses (MBA and DBA)such as Marketing Management, Relationship Marketing, 无忧PPT整理发布

TRAINER PROFILE DR. ABDUL RAHIM OTHMAN He is currently is the senior lecturer in the area of marketing of College of Business (COB), Universiti Utara Malaysia (UUM). He started his career as a lecturer since 1994. He obtained his Ph. D from University of Science Malaysia (USM) and his master’s degree from Phillips University at Oklahoma USA. He earned his first degree (Bachelor of Arts in Economics and Mathematics) from Knox College, Illinois, USA in 1985. Prior to joining the academia, he worked as a marketing executive at freight forwarding company based in Kuala Lumpur. Prior to his current position, he was the Deputy Dean(Academics) Fac ulty of Business Management, UUM. He was given the responsibilities to handle undergraduate related matters such as curriculum and program development, managing the collaboration with artners in offering the undergraduate programs and promotion of undergraduate programs in local and international market. He was also Deputy Director of Center of Entrepreneurial Development which involves in development and training the entrepreneurs under the Ministry of Entrepreneur and other government agencies. His expertise is in marketing related area and his research works have been published in academic journals such as The Malaysian Construction Journal. He has also presented his research works in many local and international conferences. He is currently supervising Masters and Ph. D students particularly in the area of relationship marketing, customer relationship management, strategic marketing, firms’ performance, internal marketing, tourism marketing and knowledge management. At UUM College of Business, he teaches undergraduate and postgraduate courses (MBA and DBA) such as Marketing Management, Relationship Marketing, Research Method, Strategic Marketing, Marketing Strat egy and Analysis and International Marketing. 无忧PPT整理发布

COMPETENCY SKILLS KEMAHIRAN KETRAMPILAN PROFESSIONAL IMAGE GROOMING / ETIQUETTE PRESENTATION SKILLS PERFECT MANAGER 无忧PPT整理发布

GROOMING / ETIQUETTE PRESENTATION SKILLS COURSE OUTLINE OBJECTIVES In this workshop participants will: 1. Define appropriate and inappropriate office behavior. 2. Describe appropriate office dress. 3. Demonstrate professional use of the telephone in a business environment whether they are answering the phone, transferring a call, placing a caller on hold, orleaving a voicemail message. 4. List steps for dealing with difficult people. 5. Identify and rephrase blunt wording for more professional communication. 6. Understand demonstrate the use of to-do lists and the ABC prioritization technique. 7. Explain methods for handling typical office interruptions: visitors, phone calls, requests from the boss or subordinates. METHODOLOGY o 2 -day programme, o Screen Projection o Lecturing o Discussion o Case Study DURATION: 2 DAYS o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos 1. What's Appropriate for Work: Understanding the Difference between Social and Professional Behavior 2. Diamonds in the Rough: Polishing Your Professional Behavior. 3. Dress for Success: Looking Your Best 4. On Time and On Track: Keys to Basic Time Management 5. What It Looks Like: The Anatomy of a Successful Presentation 6. Let Me Tell You: Understanding Audience Differences 7. Highs and Lows: Adding Vocal Variety 8. Stop Shaking in Your Shoes: How to Overcome the Fear of Public Speaking. 9. How and When to Use Humor 10. Know-It-Alls, Talkers, and Bullies: Managing 11. Flipcharts, Power. Point, and Slides: Effective Visual Aids. Hecklers 12. People Who Can, Do: Preparation and Practice WHO SHOULD ATTEND This program is designed for anyone who has a desire to improve their Presentation Skills to create a climate of positive communication in their organisation. 无忧PPT整理发布

TRAINER PROFILE MRS. AFIFAH BINTI RAHIM 2004 – Aug 2006 Unit Head Manpower Development, Customer Services Department, Malaysia Airlines Managed trainers and administration staff with full responsibility for all training of MAS Customer Services staff at KLIA Adviser to the Customer Services Grooming Council and in charge of Grooming standards of Customer Services Department system wide. Responsible in the production of the Grooming Manual for Ground staff. Master trainer I MAKE THE DIFFERENCE – GOING BEYOND EXPECTATIONS module programmed by Malaysia Airlines Academy. 无忧PPT整理发布

TRAINER PROFILE 1994 – 2004 Training Executive at Malaysia Airlines Academy ( MAA ) 1. Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS Ground Services staff system wide. 2. Represented departmental head for any presentation on Customer Services module to external customers. Travel worldwide to train MAS staff on Customer Service/Soft skills programme. 3. One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff. 4. One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport 5. Trained Maybank staff on Customer Service module, Sayang Customer. . 6. Trained Northport top-level managers on Enhancing Your Professional Image module. 7. Trained Pegawai Tadbir Diplomat – INTAN on Enhancing Your Professional Image. 8. Trained UNITAR top management on Enhancing Your Professional. Image module 无忧PPT整理发布 9. Represented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic – Image and the professional.

TRAINER PROFILE 1992 – 1994 MAS Ground Services Instructor - Trained Ground Services staff system wide. - One month attachment in Male, Maldives to train Air Maldives airport staff and assisted in designing the uniform. - Three months attachment at Terminal 3 to be in charged of - Discipline, Grooming and on the Job Training for new staff. - Responsible for the introduction of Grooming training for Ground - Services staff in Domestic Stations and in charge of Grooming for Domestic stations. - Responsible for Developing Service Transaction Guidelines manual for MAS Ground Services division无忧PPT整理发布

MOTIVATION PROGRAMME PROGRAM MOTIVASI MOTIVATION PROGRAMME 1 Power –Up With NLP ( A Personal Transformation Programme) 2 Power-Up With NLP For Managers PERFECT MANAGER 3 Making Teamwork Like Quality Circle 4 Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan 无忧PPT整理发布 Konsep 1 Malaysia / Esq & NLP

POWER-UP ! WITH NLP PERFECT MANAGER A PERSONAL TRANSFORMATION PROGRAM 无忧PPT整理发布

POWER-UP ! WITH NLP DURATION: 2 DAYS A PERSONAL TRANSFORMATION PROGRAM INTRODUCTION COURSE OUTLINE This program explains practical methods and techniques that can be used to control our mind and the mind of others. Power-UP! is a direct application of Neuro Linguistic Programming (NLP) in understanding how we see, hear or feel when we communicate with people. This improves our understanding on how we think and react in certain situation. Module 1: P - Positive Attitude Discover the laws of the mind and how you can utilize those principles to unleash the potential that lies within you. Learn the secrets and thinking of successful people and be aware that you are the architect of your own life. OBJECTIVES At the end of this program participants will be able to: 1. Develop a new way of thinking to produce optimism and energy. 2. Create goals that will ensure success 3. Develop wonderful relationships that will lead to synergy. 4. Build self confidence that will enhance your potential. 5. Handle self better in difficult situations 6. Make yourself more effective to improve performance LEARNING OUTCOME 1. The final outcome of the program is increased self control and mental discipline which will elevate your success in your career and personal goals. 2. Personal relationships becomes more rewarding, with better control of your own thoughts, your state of mind and the way you communicate. Module 2: O – Outstanding Goals/Performance Understand the importance and effects of goals in your life. Identify the factors that impede goal attainment and learn effective goal setting that will stimulate massive action. Discover the strategies to achieve your goals in the most effective way, which leads to a win-win situation for all. Module 3: W – Wonderful Relationships Every successful person needs the help and support of those around them, and this will only happen from positive relationships. Understand people’s communication style learn how to create rapport effectively with others so they may assist you in achieving your dreams. Discover how people think (metaprogram) to create the synergy that you need Module 4: E – Empowering Belief Understand that every change that is desired has to begin from within, which is your belief. Understand what is stopping you from pursuing what you desire and execute 4 simple steps to change your inner program. Learn and master the belief of successful people. 无忧PPT整理发布

COURSE TENTATIVE COURSE OUTLINE TIME DETAILS Module 5: R - Resourceful State Discover how an emotional state is formed and learn simple techniques to overcome negative thinking. Create the character and attitude that will maximize your potential for success. Learn the practices to inculcate energy and enthusiasm in every activity that you are. 08: 30 - 09: 30 Registration & Icebreaking 09: 30 - 10: 30 Session 1 10: 30 - 11: 00 Tea Break 11: 00 - 01: 00 Session 2 01: 00 - 02: 15 Lunch 02: 15 - 03: 45 Session 3 WHO SHOULD ATTEND 03: 45 - 04: 00 Tea Break 04: 00 - 05: 00 Session 3 This program is designed for anyone who has a desire to develop a winning mindset and wishes to create a climate of positive communication in their organisation. METHODOLOGY This program 2 day course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program. TIME DETAILS 09: 30 - 10: 30 Session 5 10: 30 - 11: 00 Tea Break 11: 00 - 01: 00 Session 6 01: 00 - 02: 15 Lunch 02: 15 - 03: 45 Session 7 03: 45 - 04: 00 Tea Break 04: 00 - 04: 30 In a Nutshell 04: 30 – 05: 00 Course Evaluation, Certificate Presentation & Close 无忧PPT整理发布

POWER-UP ! WITH NLP FOR MANAGERS PERFECT MANAGER 无忧PPT整理发布

POWER-UP ! WITH NLP FOR MANAGERS DURATION: 2 DAYS INTRODUCTION COURSE OUTLINE Today’s workplace can be a stressful place to be at least for some. Organizations are continually working to adapt to fast changing environments, to stay ahead and make profits. Individuals work harder under the constant pressure to perform better and achieve more. Many people are dissatisfied with their situation and want change. NLP is a valuable approach to making the improvements and transformations that these people seek. Whether you wish to put in place a few subtle changes to your performance, influence or achievements at work, or to turn your whole life upside down, you’ll find some fantastic tools in NLP to help you. Module 1: Understanding the Basics 1. Achieving Managerial Excellence with NLP 2. Overcoming Barriers to Success 3. Utilising NLP Principles at Work OBJECTIVES This program is designed to enhance the leadership and communication skills of managers and leaders in using NLP. You will learn to… 1. Improve your ability to influence others to achieve more 2. Lead and motivate others 3. Develop a vision – for yourself or the business 4. Coach others to perform well 5. Accomplish goals 6. Handle tricky relationships 7. Make effective changes METHODOLOGY This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program Module 2: Building Relationships that Work 1. Understanding others: VAK 2. Building Rapport: Match and Mirror 3. Using Words to Get Results: Metaprograms 4. Choosing and Anchoring Positive Emotions Module 3: Leading People to Perform 1. Managing Your Emotions 2. Inspring and Motivating Others: Milton Model 3. Giving Feedback to Fuel Improvement 4. Coaching for Peak Performance: Meta Model 5. Handling Difficult People Module 4: Achieving Business Excellence 1. Creating a Compelling Vision 2. Maximising Success through Change: Logical Levels 3. Setting and Achieving Goals 4. Modelling Winning Performance PROGRAM IMPLEMENTATION The 4 modules will be implemented in three stages. Each stage will run for three days, making it a total of nine days. The modules which will be covered for each stage are as follows: Stage 1: Module 1 & Module 2 Stage 2: Module 3 Stage 3: Module 4 无忧PPT整理发布

UNGKU AZLAN SHAH BIN UNGKU CHULAN Certified NLP Trainer (NFNLP), NLP Master Practitioner (NFNLP)MSc. HRD (UPM), B. App. Sc. (Curtin), B. Arch. Hons (Ui. TM), Dip. Dakwah & Usuluddin (KDH). After practicing architecture for 1 year, and being part of the team lead by the nation’s motivational expert, Dato’ Dr. Mohd. Fadzilah Kamsah for several years, Azlan decided to start his own firm. With his wealth of experience as an NLP Practitioner as well as a professional trainer, he commits himself towards creating results in businesses and inspire people to be their best at whatever they do. . Azlan is a highly trained professional who has developed and conducted more than 500 courses particularly in the areas of personal excellence, learning skills, teambuilding, human relations, sales and leadership. All these programs incorporate Neuro Linguistic Programming (NLP), practical tools and fun experiential learning. 无忧PPT整理发布

UNGKU AZLAN SHAH BIN UNGKU CHULAN Azlan holds two basic degrees; one from Curtin University of Technology, Australia, in Applied Science’ and the second in Architecture from Universiti Teknologi MARA. He also holds a Master’s degree in Human Resource Development from the Universiti Putra Malaysia where he graduated with a 3. 97 average. All three degrees have served him well in bringing to his clients a sharply honed ability to evaluate business processes, both technical and people base. Along with his three degrees, Azlan is also a Master practitioner of Neuro Linguistic Programming (NLP) from the National Federation of Neuro Linguistic Psychology, USA and a Certified NLP Trainer. Azlan’s intention is to help clients grow their business in a way that is sustainable and that supports their values. He believes in using the medium of business to improve the lives of his clients and to make a difference for others in our community and the world. Azlan is now making himself very much at home in Bangi with his wife and two children. He also has a passion for travel and an innate skill in bringing out the best in the people he works with. 无忧PPT整理发布

ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA PERFECT MANAGER 无忧PPT整理发布

ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN DURATION: 2 DAYS HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA PENGENALAN KANDUNGAN KURSUS Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. MODUL 1: MENGENAL POTENSI DIRI o Fahami ‘prinsip’ atau ‘hukum’ yang wujud dalam semesta dan bagaimana anda boleh gunakan prinsip tersebut untuk merealisasikan potensi yang ada pada diri anda. o Ketahui rahsia dan amalan orang yang berjaya dan sedar bahawa anda juga merupakan arkitek untuk kehidupan anda. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. OBJEKTIF PROGRAM Selepas menjalani program latihan ini, para peserta akan dapat: 1. Mengenal potensi diri dari semua sudut (rohani, emosi, sosial, mental). 2. Mengetahui kaedah membentuk motivasi dan kecemerlangan diri. 3. Menghayati dan mengaplikasikan nilai murni 1 Malaysia 4. seperti Integriti, Kesetiaan dan Budaya Berprestasi Tinggi semasa menjalankan tugas dan tanggungjawab. METADOLOGI KURSUS Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : ü Syarahan, ü Perbincangan, ü Main peranan dan ü Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari. MODUL 2: MINDA DAN PERUBAHAN PARADIGMA o Fahami bahawa setiap perubahan yang diingini perlu dimulakan secara dalaman dahulu; iaitu dengan mengubah pemikiran anda. o Selidiki apa yang menghalang anda dari mencapai apa yang dikehendaki dan laksanakan 4 langkah mudah untuk mengubah program anda. o Pelajari teknik-teknik mudah untuk meningkatkan motivasi anda. MODUL 3: BUDAYA BERPRESTASI TINGGI DAN KETEPATAN] o Ketahui penyakit yang boleh menghalang penambahbaikan. o Fahami konsep KAIZEN dan pelajari kaedah dan sikap yang diperlukan untuk meningkatkan prestasi di tempat kerja. o Ketahui soalan yang boleh ditanya untuk memastikan tugas yang dibuat berada di tahap yang cemerlang. 无忧PPT整理发布

ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN DURATION: 2 DAYS HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA KANDUNGAN KURSUS Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat MODUL 4: BUDAYA ILMU DAN INOVASI manfaat sepenuhnya dari nikmat yang dianugerahkan oleh o Fahami perubahan dan cabaran yang wujud dalam era Tuhan, seseorang perlu sedar akan potensi yang ada pada ilmu masa kini dan pentingnya usaha untuk mengikuti dirinya dan menggunakannya dengan bijak. perubahan yang ada. o Pelajari kaedah dan tabiat yang boleh diamalkan agar Untuk menghasilkan perubahan yang berterusan, anda sentiasa dalam keadaan ‘belajar’. perubahan perlu dilakukan terhadap cara berfikir atau o Ketahui kaedah untuk mencetuskan idea yang kreatif dan paradigma yang ada. Di samping itu, nilai-nilai murni juga inovatif dengan menggunakan kuasa minda bawah sedar penting anda. untuk dijadikan pedoman kepada tindakan yang dibuat. MODUL 5: PENGUASAAN PENGURUSAN KEWANGAN PERIBADI AL-FALAH o Kepentingan Pelan Kewangan yang canggih o Konsep pengurusan wang dan harta. o Penyediaan dan kefahaman Penyata Kewangan. o Pengurusan pengaliran tunai – Perancangan dan analisa o Pengurusan Liabiliti – Perancangan dan Analisa MODUL 6: PENGUASAAN PENGURUSAN HUTANG o Strategi Pengurangan Hutang. o Hutang Sewa-beli kereta. o Hutang Hartanah – Pelunasan. Kaedah pembelajaran yang digunakan dalam kursus ini o Hutang Kad Kredit. bersifat ‘Experiential Learning’ yang akan melibatkan : o Strategi Penghapusan Hutang – Perancangan Akhirat ü Syarahan, ü Perbincangan, ü Main peranan dan ü Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari. KANDUNGAN KURSUS MODUL 7: BUDAYA INTEGRITI DAN KEBIJAKSANAAN o Fahami dan hayati kesan integriti dalam kehidupan seseorang. o Ketahui faktor yang menghalang seseorang daripada mempunyai integriti, dan pelajari kaedah untuk membentuk sifat murni dalam perhubungan dengan orang lain. o Fahami kaedah untuk menangani suatu masalah dengan penuh berhemah dan teliti agar mencapai keadaan ‘menang-menang’ untuk semua. o Memupuk kesedaran dan pengetahuan dalam mengurus atau merancang kewangan persendirian, keluarga dan komuniti masyarakat dengan berkonsepkan Al-Falah dan nilai-nilai Islam di mana ianya dapat membentuk budaya integriti di kalangan masyarakat berbilang bangsa MODUL 8: BUDAYA KETABAHAN DAN KESETIAAN o Hayati paradigma yang dimiliki oleh orang yang berjaya dalam mengharungi cabaran dan halangan yang mendatang. o Fahami bagaimana ketakutan terbentuk dan pelajari teknik-teknik mudah untuk mengatasi ketakutan anda. o Bentuk sifat dan sikap yang akan memaksimumkan potensi kejayaan anda. Pelajari kaedah untuk membentuk sifat kepimpinan dan kesetiaan dalam organisasi. 无忧PPT整理发布

ATURCARA KURSUS Hari Pertama Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh 08: 30 am - 09: 00 am Pendaftaran & Taklimat Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. 09: 00 am - 10: 30 am Modul 1: Mengenal Potensi Diri Untuk menghasilkan perubahan yang berterusan, 10: 30 am - 11: 00 am Minum Pagi perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga 11: 00 am - 01: 00 pm Modul 2: Minda dan Perubahan Paradigma penting untuk dijadikan pedoman kepada tindakan yang dibuat. 01: 00 pm - 02: 15 pm Makan Tengahari & Solat Zohor 02: 15 pm - 03: 45 pm Modul 3: Budaya Berprestasi Tinggi dan Ketepatan 03: 45 pm - 04: 00 pm Minum Petang 04: 00 pm - 05: 00 pm Modul 4: Budaya Ilmu dan Inovasi 07. 00 pm - 08. 00 pm Makan Malam dan Solat Maghrib 08. 00 pm - 10. 00 pm Modul 5: Penguasaan Pengurusan Kewangan Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Peribadi Al-Falah ü Syarahan, ü Perbincangan, 10. 00 pm - 10. 15 pm Jamuan Ringan & Bersurai ü Main peranan dan ü Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari. 无忧PPT整理发布

ATURCARA KURSUS Setiap individu telah dianugerahkan dengan pelbagai kebolehan Hari Kedua dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. 08. 30 am - 09. 30 am Modul 6 : Penguasaan Pengurusan Hutang Untuk menghasilkan perubahan yang berterusan, 09: 30 am - 10: 30 am Modul 7: Budaya Integriti dan Kebijaksanaan perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga 10: 30 am - 11: 00 am Minum Pagi penting untuk dijadikan pedoman kepada tindakan yang dibuat. 11: 00 am - 01: 00 pm Modul 8: Budaya Ketabahan dan Kesetiaan 01: 00 pm - 02: 15 pm Makan Tengahari dan Solat Zohor 02: 15 pm - 03: 45 pm Rangka Tindakan 03: 45 pm - 04: 00 pm Minum Petang 04: 00 pm - 05: 00 pm Penilaian Kursus 05. 00 pm - 05. 30 pm Penyampaian Sijil & Penutup Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : ü Syarahan, ü Perbincangan, ü Main peranan dan ü Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari. 无忧PPT整理发布

TRAINER PROFILE UNGKU AZLAN SHAH BIN UNGKU CHULAN Encik Azlan merupakan seorang yang profesional dan sangat terlatih, di mana beliau telah mengembangkan dan melakukan lebih dari 500 program khususnya dalam bidang keunggulan peribadi, kemahiran belajar, membentuk pasukan, hubungan manusia, jualan dan kepimpinan. Semua program ini menggabungkan Neuro Linguistic Programming (NLP), alat-alat praktikal dan pengalaman belajar yang memberangsangkan. Beliau dikurniakan dua Ijazah; satu daripada Curtin University of Technology, Australia, dalam bidang Sains Gunaan dan yang kedua dalam bidang Akitek dari Universiti Teknologi MARA. Beliau juga memiliki Master di bidang Pembangunan Sumber Manusia dari Universiti Putra Malaysia di mana ia lulus dengan CGPA 3, 97. Selain itu beliau juga merupakan pengamal Master of Neuro Linguistic Programming (NLP) dari Persekutuan Kebangsaan Neuro Linguistic Psikologi, Amerika Syarikat dan Certified NLP Trainer Beliau suka membantu pelanggan mengembangkan perniagaan mereka dengan cara yang berterusan. Beliau percaya dengan menggunakan media perniagaan untuk memperbaiki kehidupan pelanggannya akan dapat membezakan diri dengan orang lain 无忧PPT整理发布 dalam komuniti masyarakat kita dan global. Azlan sekarang menetap di Bangi bersama isteri dan dua orang anaknya.

TRAINER PROFILE A. W. VENDARGON Beliau merupakan Certified Financial Planner (CFP), Islamic Financial Planner (IFP), Registered Financial Planner (RFP) dan Pakar Perunding bagi Latihan dan Konsultasi. Beliau terlatih dalam bidang pengurusan kewangan dan perakaunan. Beliau telah bekerja dalam bidang pengurusan kewangan dengan syarikat besar selama lebih dari 10 tahun. Beliau telah berkecimpung dalam bidang latihan dan menjadi jurucakap dalam bidang insuran sejak tahun 1996 lagi. Beliau telah terlibat dalam bidang insurans , unit trust, syarikat pemasaran multi-level dan organisasi syarikat untuk memberi motivasi kepada ahli pasukan mereka Selain menjadi jurulatih perunding, minat beliau untuk mengajar telah berkembang, beliau telah menjadi tenaga pengajar di bahagian perakaunan dan pengurusan, bayaran, kewangan, CFP, RFP IFP dan sebagainya. Beliau juga pernah menjadi speaker dalam rancangan di ASTRO Vizhuthugal yang menyentuh mengenai cara menangani masalah kewangan secara bijak dan teratur 无忧PPT整理发布

MAKING TEAMWORK LIKE QUALITY CIRCLE PERFECT MANAGER 无忧PPT整理发布

MAKING TEAMWORK LIKE QUALITY CONTROL OBJECTIVES For all Participants: Understand the true (real) meaning of the philosophy of QCC @ICC especially based on the Union Of Japanese Scientists and Engineers (JUSE) QC Circle Koryo (General Principles) of the QC Circle) including all aspects of the QCC Fundamentals, History and Purpose. The Malaysia QCC @ ICC Story and Journey will also be highlighted for all participants knowledge. As a whole, QCC @ ICC at your company will together assist your Top Management by creating an impact to Your Co's Business Results with better quality products and increase productivity. The overall teamwork Environment will be better than before and avery QCC @ ICC team members will ensure that Your Company Business Performance and Total Customer Satisfaction (by conformance to customer requirements) will become better both domestically and at her overseas markets. METHODOLOGY This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program DURATION: 2 DAYS COURSE OUTLINE 1. QCC @ ICC Philosophy including History of QCC @ ICC in Malaysia. 2. The QCC Secretariat- Roles & Responsibilities. 3. The Role of Facilitators, Team Leaders and Team Members 4. Quality Improvement Tools like Basic 7 QC Tools and the 7 management Tools for QC (M&)-where necessary. 5. QCC @ ICC Project based on the P-D-C-A Cycle of Control and Improvement. 6. QCC @ ICC Project Report & Presentation 7. QCC @ ICC Presentation Judging Criteria. 8. How to maintain and improve further the QCC @ ICC Teamwork and Projects. 9. QCC @ ICC relations with subjects like Zero Defect (ZD) Culture (including Zero Changeovers, Zero Defects, Zero Waste, Zero Delays, Zero Injuries and Zero Breakdown), Kaizen, 5 -S (Visual Organization & Good Housekeeping), Cross Functional Teamworking, World Class Performance factors and others (if necessary) 10. How to make QCC @ ICC People and Projects to bring great impact to Your Co's Business Results. 无忧PPT整理发布

TRAINER Excel Model Builder PROFILE Modeling Tools Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Model chart analysis: Make graphical Sdn. Bhd. Malaysian comparisonsor In a. DPS, twinkle, a about data series, locally incorporated company since 25 th using charts have involved in the business of Training& • June, 1996. DPS Consolidator: Make easy thebeen processmainly of consolidating information proceeding from Promotion and Marketing of Malaysian Consulting, Professional Sports different workbook but from the same range. products both Consolidate domestically and overseas. In the Training & • made Multi-sheets Consolidator: data from different ranges of many sheets of many Consulting workbooks. business, DPS helps organizations both in the private and • government Detailed Consolidation: Thisbuild type of world-class talent through unleashing their sectors consolidation is appropriated if you want to see hidden talents as well as making continual improvements in their work MR. RAMLI ABU HASSAN the detail along with the totals • areas, Multi sheet database / consolidator: Consolidate leadership and personal performances plus increase in their data come from many sheets contained in more than one workbook and moreover with the knowledge of quality, productivity, team building and team working like records disordered Circle / Innovative & Creative Circle (QCC@ICC) and • Quality Complex Control formula's consolidation: Make in a simple way, many arithmetic operations at the Managers’ Quality Team (MQT) /Quality Improvement Team (QIT. ) same time between spreadsheets. • Multiple conditional analysis & formatting: Easily, format cells in a databased on a criterion previously specified in thebook decision“Revolusi Aksi” or Action Revolution He is the author of the table. on 24 thcriteria: March, 2006 plus hundreds of articles on quality and • published Cells math by logical This useful tool performs mathematical calculations (adding, productivity improvements, sports management and promotions, human counting, finding highest, etc. ), using cells that meet a given criteria capital, leadership and general subjects like hobbies and travels. He has • Cell's math by format: Search all cells in a now his own website that features his thoughts, events and happenings. specific range with a particular background color and to do some math with the results. • 无忧PPT整理发布

He works with organizations to establish World Class Performance in their business and satisfaction of customers , designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality , Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI), Business Council for Sustainable Development of Malaysia (BCSDM), American Society for Quality (ASQ), Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA, MABF, KBC, IBF and others. In his past corporate working experience from 1976 to 1996, he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn. Bhd. 无忧PPT整理发布

SELLING SKILLS KEMAHIRAN JUALAN Advance Influencing & Negotiation Skills PERFECT MANAGER 无忧PPT整理发布

SELLING SKILLS PERFECT MANAGER ADVANCE INFLUENCING & NEGOTIATION SKILLS 无忧PPT整理发布

ADVANCE INFLUENCING & NEGOTIATION SKILLS DURATION: 2 DAYS OBJECTIVES COURSE OUTLINE At the end this programme the participants will be able to: 1. Own Rating as a Negotiator 2. Integrated Model for Negotiation & Influence 3. Negotiation & Influence Strategies 4. Practice Sessions with feedback: 5 Cases 5. Handling Difficult Situations: e. g. Impasse, 1. Explain an integrated Modal for Negotiation & influence and relate it to their own experiences. 2. Diagnose their own and other people’s impact in negotiation/ influencing. 3. Gain additional skills and upgrade their present skills through 5 practice sessions. 4. Begin to act on feedback of their negotiation/ influencing behavior from others. 5. Describe the characteristics of different negotiating situations and how to deal with them effectively. 6. Plan some personal changes to improve their approach to and style of negotiating and influencing others. METHODOLOGY o Individual hands-on exercises o Small-group hands-on exercise o Large-group exercise o Role-playing o Application planning deadlocks, etc. 6. Input Sessions Enhanced by Video 7. Planning for Personal Skills Improvement EVALUTION STRATEGIES 1. Ongoing facilitator observation & feedback throughout the course 2. Peer feedback 3. End-of- course evaluation 无忧PPT整理发布

TRAINER PROFILE Excel Model Builder DR. RIZAL NAIDU Modeling Tools 1. This training is conducted by Dr. Rizal Naidu who has 33 years experience in marketing, negotiations skills, customers service, • 2. Model chart analysis: Make graphical comparisons In a twinkle, about data series, 3. using Presentation skills, Public Speaking and Communication Skills. charts • 4. Consolidator: Make easy the process of He has addressed more than one thousand seminars and consolidating information proceeding from different workbook but from the same range. trainings all over the world. • Multi-sheets Consolidator: Consolidate data 5. from The training is not based on lecture format, rather on active different ranges of many sheets of many workbooks. 6. participants and the co-operative learning concept. The trainer is a • Detailed Consolidation: This type of is appropriated if you want to see 7. consolidation practical person and will be sharing his experience which will the detail along with the totals make the participants enjoy learning by doing role plays. • Multi sheet database / consolidator: Consolidate data come from many sheets contained in more 8. than He was given the title Maha Guru (The Great Teacher) and par one workbook and moreover with the records disordered excellence speaker and orator. • Complex formula's consolidation: Make in a way, many arithmetic operations at the 9. simple Specially selected videos used to create special visual learning same time between spreadsheets. experience. Powerful demonstrations make the whole training. A • Multiple conditional analysis & formatting: Easily, format cells in a databased on a wonderful and high energy experience. criterion previously specified in the decision table. Every participants will have opportunities to experience his or her • 10. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, real potential. counting, finding highest, etc. ), using cells that a given criteria 11. meet Dr. Rizal is not only an international motivator and trainer. He is • Cell's math by format: Search all cells in a also an author of latest book power closing & handling objections. specific range with a particular background color and to do some math with the results. 无忧PPT整理发布

INCREASE STOCK HANDLING SUPPLY CHAIN MANAGEMENT PERFECT MANAGER 无忧PPT整理发布

SUPPLY CHAIN MANAGEMENT OBJECTIVES At the end this programme the participants will be able to: 1. Learn to boost productivity, collaboration, and innovation 2. Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3. Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4. Explore Key Performance Indicators (KPI’s), their hierarchy, and relationship to supply-chain performance 5. Choosing the right KPI’s to capture, analyze and benchmark performance 6. Achieve greater confidence among peers and industry recognition. DURATION: 2 DAYS COURSE OUTLINE DAY 1 Session 1 Introduction and development of SCM Supply Chain Management Session 2 Fundamentals The drivers of Supply Chain Session 3 transformation Session 4 Exploring Supply Chain Capabilities Day 2 Building Competitive Operations, Session 1 Planning, and Logistics Session 2 Industry benchmarking Managing Customer and Supplier Session 3 Relationships Using Information Technology to Enable Session 4 Supply Chain Management METHODOLOGY This session will entail a series of presentation from business world and research, with in-depth facilitated exchanges and discussions to reveal new insights and wisdom that will be useful and timely for attendees. 无忧PPT整理发布

TRAINER Excel Model Builder PROFILE SR. ASSO. PROF. DR. R. PREMKUMAR Modeling Tools Sr. Asso. Prof. Dr. R. Premkumar (Ph. D USM) is the leading operations- focused consultant, specializing in end-to-end supply chain solutions. Industry and • Model chart analysis: Make graphical comparisons In a twinkle, about data series, research students look to Prem' expertise to develop and implement strategies using charts for intelligent solutions in distribution center design, warehouse strategic • Consolidator: Make easy the process of consolidating information proceeding from planning, distribution network configuration, transportation system planning, different workbook but from the same range. • Multi-sheets Consolidator: Consolidate data system integration and implementation, logistics and manufacturing outsourcing, from different ranges of many sheets of many benchmarking and best practices, and supply chain optimization. As a hands-on workbooks. • Detailed Consolidation: This type of manager in a MNC for more than 15 years, Dr. Prem offers a proven track record consolidation is appropriated if you want to see the detail along with the totals and deep industry expertise for solutions that reduce costs and improve overall • Multi sheet database / consolidator: Consolidate supply chain performance. data come from many sheets contained in more than one workbook and moreover with the records disordered 2008 accomplishments • Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. • Multiple conditional analysis & formatting: o March 2009 appointed as member to Research Review Board (Institutional Easily, format cells in a databased on a criterion previously specified in the decision Review Board) table. o September 2008 appointed as the Associate Dean, faculty of Business and • Cells math by logical criteria: This useful tool performs mathematical calculations (adding, Management at AIMST counting, finding highest, etc. ), using cells that meet a given criteria o July 2008 appointed as the Senior Associate Professor at AIMST University. • Cell's math by format: Search all cells in a rd International Conference Operations Supply Chain o Chairman of 3 specific range with a particular background color and to do some math with the results. Management, Jointly organized by AIMST, USM, UUM, ITS, Unisel and SLSU. 无忧PPT整理发布 Venue: AIMST University – Dec 2009. www. oscm-forum. org/oscm 2009

TRAINER Excel Model Builder PROFILE SR. ASSO. PROF. DR. R. PREMKUMAR o o o o o Modeling Tools April 22 nd Speaker at the 2008 ASIA SUPPLY CHAIN FORUM : ‘SHAPING THE • Model chart analysis: Make graphical FUTURE’ a collaborative effort between Bordeaux Business School (BEM), World comparisons In a twinkle, about data series, Supply Chain Forum and UUM - evaluated by UUM as the best speaker. using charts • Consolidator: Make easy the process of May 2008 appointed as the AIMIST Graduation steering committee chairman consolidating information proceeding from different workbook but from the same range. April 8 2008 appointed as the Visiting Associate Professor at SOUTHERN LUZON • Multi-sheets Consolidator: Consolidate data STATE UNIVERSITY. from different ranges of many sheets of many th workbooks. April 16 - 21 Conducted 5 days workshop on SCM Research for DBA students • th Detailed Consolidation: This type of April 23 - 24 Conducted 3 days Seminar on SCM for industry and academia consolidation is appropriated if you want to see the detail along with the totals Aug 2008, assignment to conduct SCM course for graduate student • Multi sheet database / consolidator: Consolidate come from contained in more Ministry to conduct lecturing for March 18 th – data accepted by many the sheets Higher Education than one workbook and moreover with the Business studies at Undergraduate and Postgraduate including Ph. D (Permit No: records disordered • formula's consolidation: Make in a P/US/14/0132 Complex simple way, many arithmetic operations at the same timeby between spreadsheets. to conduct a 9 -day workshop “Developing Feb 10 th appointed ITD Malaysia • Multiple conditional analysis & formatting: Competitive Business Strategies at Mitr Phol corp. , Ltd, Bangkok (Jun- Aug 2008) Easily, format cells in a databased on a criterion previously specified the decision th Jan 14 SCM consultant for TOP in. GLOVE Manufacturing, world largest surgical table. • Cells math by logical criteria: tool. Forum for the senior management glove manufacturing. Delivered a This two useful days performs mathematical calculations (adding, team. counting, finding highest, etc. ), using cells that • meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. 无忧PPT整理发布

PRODUCTIVITY & IMPROVEMENT PROGRAMME Blue Ocean Strategy Stress Management To Improve Work Performance Design & Development KPI’s Based Performance PERFECT Management MANAGER System Project Management Principle Techniques For Successful Project Management 无忧PPT整理发布

DESIGN & DEVELOPMENT KPI’s BASED PERFORMANCE MANAGEMENT SYSTEM PERFECT MANAGER 无忧PPT整理发布

Design Development KPI’s Based Performance Management System DURATION: 2 DAYS OBJECTIVES COURSE OUTLINE At the end this programme the participants will be able to: 1. Learn to boost productivity, collaboration, and innovation 2. Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3. Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4. Explore Key Performance Indicators (KPI’s), their hierarchy, and relationship to supply-chain performance 5. Choosing the right KPI’s to capture, analyze and benchmark performance 6. Achieve greater confidence among peers and industry recognition. Module 1 : Concept of Key Results Areas (KRA) METHODOLOGY 1. Group or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA). 2. The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed. 1. What & Why of KRA ? 2. Different of KRA & KPI 3. Success Story : Results of KRA Implementation Setting Business KPI 4. What & Why of Business KPI? 5. Define Your Business Directions. 6. Specify Your Business KRA & KPIs. 7. Specify Your Business Target. 8. Turn Your Business Measurement into Dollar & Cents Module 2 : Setting Operations KPI 1. 2. 3. 4. 5. What & Why of Operations KPI ? ( Down Stream Concept) Specify the Operations Process Specify the Interaction of Operations Process Measurement Principle : QQCT Specify the KPI of the Operations Processes. Module 3 : Cascading Down the KPI to Your Next Level 1. Concept: Result Focus vs. Tasks Oriented 2. Breakdown Your KPI by Sections. 3. Assess the Competency of Your Department. 4. Assign & Set for your Next Level 5. Assess the feasibility of your KPI assigned. 无忧PPT整理发布

Design Development KPI’s Based Performance Management System OBJECTIVES COURSE OUTLINE Module 4 : Performance Managing At the end this programme the participants will be able to: 1. Learn to boost productivity, collaboration, and 1. Track the achievement of KPI innovation 2. Report the achievement of KPI 2. Discover how to positively affect lead times, inventory, 3. Improve the achievement of KPI productivity, and bottom-line profitability 3. Understand how to manage the integration and Module 5 : Performance Appraisal coordination of activities to achieve reduced costs and increase efficiencies and customer service 1. Concept of Performance Appraisal 4. Explore Key Performance Indicators (KPI’s), their 2. Design of Performance Appraisal. hierarchy, and relationship to supply-chain 3. Using of Performance Appraisal Review (PAR) Form performance 5. Choosing the right KPI’s to capture, analyze and Module 6 : Linking of KPI Achievement to PAR Form benchmark performance 6. Assessment on Performance Results Achieve greater confidence among peers and industry 1. 2. Assessment on Behavioral Performance. recognition. 3. Justification for salary Increment 4. Setting of KPI for Next Year METHODOLOGY 5. Development Plan for Next Year 1. Group or individual exercises, group or class Module 7: Linking of PAR Score to Bonus/ Salary Increment facilitation and lecture will be used to ensure the Calculation participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas 1. Guideline for Bonus / Salary Increment Calculation (KRA). 2. Decision on Bonus / Salary Increment Pool. The real-life cases related their respective 3. 2. Distribution of Bonus / Salary Increment Pool. 4. Sequence & Planning in PAR Exercise. departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed. TRAINER PROFILE RAJ KUMAR Mr. Raj Kumar has a Bachelor Degree in Economics and a Master of Science in Human Resource Development. He is the author of three books Malay business areas include aspects such as management, marketing, finance and entrepreneurship He has over 17 years experience in Human Resource Management Training. His experience in the corporate sector began in 1995 when he served as Executive Director of Human Resources in a property development company and later served as Human Resource Consulting and Training in a firm that organizes training programs and human resource development. He also served as Chief Executive in a Private High School is listed in the KLSE. He is currently director of a Skills Training Centre. In the field of Training & Development, Mr Raj Kumar experts in the fields of Motivation, Team Building and Team, Leadership, Performance Management, Organizational Behavior, Personal Skills, Personality, Organizational Change & Development, Planning, He has run many courses to companies in and around Kuala Lumpur, Selangor, Johor, Pulau Pinang, Sabah and Sarawak. Among the organizations he was involved in providing training and development are Top Glove, Petronas, SOGO, Steel, Malaysian Institute of Accounts, MAS Cargo, Sime, Titan PP Polymer, Rubber Shum Yip Leong, Maybricks, GN Technology, HKT, Eastern Press, Sam Long Chemicals, WCT Engineering, Plastics V, Rubelli, PEP_JV, Erapoly, Barwil, Lumut Resort, Digi, MARDEC, CIBA Vision, Escatech, BASF Petronas and many more. 无忧PPT整理发布

BLUE OCEAN STRATEGY PERFECT MANAGER How to Create Uncontested Market Space and Make Competition Irrelevant 无忧PPT整理发布

BLUE OCEAN STRATEGY INTRODUCTION 1. 2. 3. 4. Blue Ocean Strategy is the systematic pursuit of new market and new demand creation through the simultaneous pursuit of differentiation and lower cost (Value Innovation). It is called Blue Ocean because it is about creating unknown market space where companies did not complete head-to head against the competition but rather out compete them by creating new markets where no competition exists. While innovation is seen as random / experimental process, BOS provides a systematic and reproducible methodology and process to pursue innovation for both new and existing firms. BOS frames works and tools include: strategy canvas, value curve, four actions frameworks, six paths, buyer experiences cycle, buyer utility map, and blue ocean idea index. Essentially, BOS consists of three key conceptual building blocks : 1. Value Innovation 2. Fair Process 3. Tipping Point Leadership DURATION: 2 DAYS COURSE OBJECTIVES 1. 2. 3. Learn how to ‘wake up’ their organizations to the need for change and explore options on how to quickly and effectively create a blunt understanding of their business in value innovation terms. In applying the tools to a ‘mini case’, they will gain an understanding of the blue ocean strategy family of concepts, tools, and methodologies, including the strategy canvas, buyer experience cycle/buyer utility map, six paths framework and ERRC grid. Gain the opportunity to ‘test drive’ the suite of blue ocean strategy concepts and tools. Interact and learn from a broad range of case studies covering successful implementation of Blue Ocean Strategy; coupled with the group work completed during workshop, participants will leave the workshop with bedrock of knowledge for future Blue Ocean Strategy work in their businesses. SIX PATH TO BLUE OCEAN STRATEGY Industry METHODOLOGY Strategic group From Competing Within Buyer group Scope of productor service offering To Creating Across 无忧PPT整理发布 Functional‐emotional orientation of an industry Time The six conventional boundaries of competition

BLUE OCEAN STRATEGY DURATION: 2 DAYS COURSE CONTENT DAY 2 The course is focused on ‘action learning’ whereby teams of participants works through the major steps of the Blue Ocean Strategy Process – albeit in a highly condensed fashion. The Buyer Experience Cycle / Buyer Utility Map DAY 1 Introduction to Blue Ocean Strategy In depth introduction to the strategic logic and process behind Blue Ocean Strategy. Interactive Case Moving form customer to non-customer perspectives Visual Exploration Reconstructing Market Boundary: The Six Paths Framework The EERC Grid & ‘To-Be’ Strategy Canvas The simultaneous pursuit of differentation and low cost : Value Innovation. Working from beginning to end of a real world case study, illustrate the alignment of concepts, tools and execution of a blue ocean strategy move Debrief Session with BOS Consultant Visual Awakening Through group work, lectures, and Q & A Session, participants will be introduced to the Blue Ocean Strategy “tool box’ of analytical tools, frameworks and methadologies through hands-on experience in breakout groups. Capture the current state-of-play: the “As Is” Strategy Canvas Debrief Session with BOS Consultant METHADOLOGY 无忧PPT整理发布

TRAINER Excel Model Builder PROFILE MR. DOMINIC LAU Modeling Tools • • He is a certified in Blue Ocean Strategy Practitioner and the Model chart analysis: Make graphical comparisons In a twinkle, about data series, Head of Applied Research Centre at UCSI Blue Ocean using charts Consolidator: Make easy the processa of Ph. D and masters Degrees in Strategy. He has consolidating information proceeding from different workbook but from the same range. engineering Business Management. He is active in Multi-sheets Consolidator: Consolidate data from different ranges sheets of many in the areas of strategic research and of many publication workbooks. Detailed Consolidation: This type of management, entrepreneurship, and quality assurance consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more He has written five books including a book on 15 successful cases of the than one workbook and moreover with the records disordered application of • Blue Ocean consolidation: Strategy in Complex formula's Make in athe Malaysian context. He is a simple way, many arithmetic operations at the sought after speaker and participates same time between spreadsheets. actively in various national and • Multiple conditional analysis & formatting: international conferences. He is also active in research publications and Easily, format cells in a databased on a criterion previously specified in the decision has written numerous papers in academic journals. Prior to joining UCSI table. • Cells math by logical criteria: This useful tool BOSRC, he was the Director of ILDP Program, Business & Advanced performs mathematical calculations (adding, counting, finding highest, etc. ), using cells that Technology Centre (BATC) at UTM. meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. • 无忧PPT整理发布

TRAINER Excel Model Builder PROFILE Modeling Tools MR. YOANNE SAPANEL Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts • Consolidator: Make easy the process of He joined the business development and consulting team consolidating information proceeding from different workbook but from the same range. of Pricewaterhouse. Coopers(Pw. C) Luxemborg from 2007 • Multi-sheets Consolidator: Consolidate data different ranges of many sheets of many to July 2010 as from Senior Consultant and market Analyst. workbooks. • Detailed Consolidation: This type of Prior to joining Pw. C, he worked as a Business Advisor to consolidation is appropriated if you want to see the detail along with totalsbusiness start-ups and innovative entrepreneurs in their • Multi sheet database / consolidator: Consolidate from many 2010, sheets contained in more UCSI Blue implementation. data In come August he than one workbook and moreover withjoined the records disordered Ocean Strategy Regional Centre as a Consultant • Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. In addition to knowledge and expertise on Competitive Strategy in • his Multiple conditional analysis & formatting: Easily, format cells in a databased on a existing market criterion place, he is now ready previously specified in the decisionto offer Blue Ocean Strategy in table. assisting companies value innovate • Cells mathto by logical criteria: This useful for tool quantum leap frog growth in a performs mathematical calculations (adding, new market place. counting, finding highest, etc. ), using cells that meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. • 无忧PPT整理发布

STRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE PERFECT MANAGER 无忧PPT整理发布

STRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE INTRODUCTION Stress is a major issue in the workplace today - on both professional and personal level. Some common signs of stress are low motivation, conflict, ill health and absenteeism. Unless managed effectively, stress will damage individual work performance and consequently organizational success. COURSE OBJECTIVE 1. Teaching the participants in using effective stress management techniques for self and others in combining high performance with a healthy lifestyle. 2. The techniques learned is to serve as a catalyst for bringing together workers in organization, in order to focus and channel their creative efforts towards improving performance, responsibility and management dynamics of their organization. 3. Understand the study of stress and its impact. 4. List tactics for successful time management. 5. Explain how to prioritize and determine what is really important. 6. Demonstrate techniques for interacting with difficult people. 7. Employ physical and mental techniques for coping with stress. Create reachable goals. DURATION: 2 DAYS BENEFITS 1. Learn about symptoms, causes, and implications of executive stress 2. Learn how to transform executive stress into a positive energy 3. Be introduced to the 5, 000 -year-old relaxation exercise 4. Learn about symptoms, causes and implications of being upset or angry 5. Learn how to handle upsets and anger 6. Understand why people still try to fit square pegs into round holes 7. Find out how wrong job fit can trigger negative consequences 8. Learn all about manager-subordinate relationships that create stress 9. Be introduced to talent management and how it impacts productivity 10. Discover why the current corporate ladder syndrome leads to the Peter Principle 11. Discover how communication can affect productivity 12. Learn how to listen proactively 13. Understand the concept of Intrapersonal Intelligence METHODOLOGY WHO SHOULD ATTEND This stress management program is for the President/CEO, directors, senior managers, mid-level managers and executives, and supervisors -- people who bear the full brunt of the current business environment which ceaselessly drown them in an unending onslaught of stress creating situations and conditions. 无忧PPT整理发布

STRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE COURSE OUTLINE Module One: The tactical aspects of stress management 1. The physiological aspects of stress management 2. The 5, 000 -year-old relaxation exercise. Don’t kick the cat! 3. Stress created by Square-Peg-Round-Hole / Right-Fit-Wrong-Fit Syndrome 4. Executive stress caused by communication breakdowns 5. 5. Stress management thru enhancing Interpersonal Intelligence DURATION: 2 DAYS METHODOLOGY Audience participation includes ……. 1. Individual Exercises 2. Group Exercises / Discussions 3. Peer-teaching Activities 4. Case Studies 5. Role Plays 6. Kinesthetic Exercises 7. Superlearning Inducement / Stress Release Exercises Module Two: The psychological and clinical aspects of stress management 8. Subconscious-mind Conditioning Activities 9. Music Watching And 1. 2. 3. 4. 5. Discussing Video Clips. METHODOLOGY Identifying psychological stress Mind-body connection Using psychotherapy to reduce stress Using writing therapy in reducing stress The magic of hugging therapy in emotional healing 无忧PPT整理发布

TRAINER PROFILE Excel Model Builder DR. HAJAH SABITHA MARICAN DR HJH SABITHA MARICAN holds a Ph. D in Sociology majoring in Organizational Modeling Tools Sociology. She completed her Masters in Public Administration majoring in • Model chart analysis: Make graphical Personnel Management. She earned her Bachelor of Science majoring in Public comparisons In a twinkle, about data series, Health and Diploma in Food Microbiology. She has more than 20 years experience using charts • Make easy the process of in education line. Consolidator: consolidating information proceeding from different workbook but from the same range. • Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many Dr Sabitha has conducted training and talks since 1987 in the areas of success strategies, workbooks. stress management, leadership, management, self development, public speaking, women • Detailed Consolidation: This type of consolidation is appropriated if you want to see and development, time management, the detail along with the totalsand communication skills. She has conducted sheet of database / consolidator: and Consolidate training/talks in • a Multi variety international local companies. Amongst them are data come from many sheets contained in more than one workbook and moreover. Development with the MOTOROLA, PETRONAS, Langkawi Authority, TNB, Perbadanan records disordered Kemajuan Negeri Pahang (PKNP), Kedah State Government, Ministry of Finance, Ministry • Complex formula's consolidation: Make in a simple way, many arithmetic operations at the of Human Resource and Labour Department, Ministry of Youth and Sport, Tupperware same time between spreadsheets. • UMNO Multiple conditional analysis & formatting: Pembangunan Wanita, MPKS, RTM, Sdn. Bhd. , MAD, members, Kementerian Easily, format cells in a databased on a criterion previously specified in the decision ITTAR, JPJ, INTAN, Majlis Perbandaran Melaka, Pejabat Agama. Dr Sabitha’s table. involvement has been featured in NONA TV 3, national Radio 1, National • also Cells math by logical criteria: This useful tool performs mathematical calculations (adding, Newspapers and Magazines. counting, finding highest, etc. ), using cells that meet a given criteria • Cell's math by format: Search all cells in a specific range with and a particular background 无忧She PPT 整理发布 She has written many journals 6 books for color higher education. has presented and to do some math with the results. working papers on her research work at national and international level. She has been invited to speak in many seminars, workshops organised by public and private sector.

PROJECT MANAGEMENT PRINCIPLES PERFECT MANAGER 无忧PPT整理发布

PROJECT MANAGEMENT PRINCIPLES COURSE DESCRIPTION As the flagship offering of Management Concepts’ Project Management Certificate program, this course provides a sound foundation in project management concepts and lays the groundwork for future, advanced studies. Project Management Principles will equip a participant with the techniques to effectively manage small, low-risk projects. The course is organized around the basic principles of project management, from project definition to project close-out. COURSE OBJECTIVE By the end of this course, you will be able to: 1. Explain fundamental project management concepts 2. Develop a project charter 3. Create a team operating agreement 4. Develop a project management plan 5. Create a communications management plan 6. Develop a work breakdown structure 7. Create a realistic schedule 8. Complete project activities given a project budget 9. Prepare for change to a project baseline 10. Develop a risk plan 11. Develop a performance measurement baseline 12. Monitor and report project status 13. Close out a project and capture lessons learned 14. Create an on-the-job action plan. DURATION: 3 DAYS COURSE OUTLINE The course consists of fourteen modules, which provide a comprehensive presentation of the key information you need for a fundamental understanding of project management: 1. Module 1: Introduction 2. Module 2: Project Management Overview 3. Module 3: Defining the Project 4. Module 4: Planning the Project 5. Module 5: Developing the Communications Plan 6. Module 6: Organizing the Scope 7. Module 7: Scheduling the Project 8. Module 8: Planning for Budget Constraints 9. Module 9: Planning for Change 10. Module 10: Planning for Risk 11. Module 11: Approving the Project Management Plan 12. Module 12: Managing the Project 13. Module 13: Closing the Project 14. Module 14: Course Summary METHODOLOGY A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques followed by individual or group exercises. The exercises are designed to illustrate theory and its application to pragmatic problems. 无忧PPT整理发布

TECHNIQUES FOR SUCCESSFUL PROJECT MANAGEMENT PERFECT MANAGER 无忧PPT整理发布

TECHNIQUES FOR SUCCESSFUL PROJECT MANAGEMENT COURSE DESCRIPTION Project management is now recognized as a proven discipline that is essential to achieving organizational goals with maximum effectiveness and efficiency. DURATION: 2 DAYS COURSE OUTLINE 1. Upon successful completion of this course, students will be able to: 2. Identify the importance of the project charter It is rare to find an organization that does not have a myriad of projects under way. Some even have noted that if organizations do not have a steady stream of projects, they will no longer be competitive in today’s society. All work, according to management guru Tom Peters, is project work! 3. Develop project Work Breakdown Structures COURSE OBJECTIVE 8. Manage changes to project scope throughout the By the end of this course, you will be able to: Objectives are to: state the benefits of project management; develop a work breakdown structure; develop a project schedule; prepare a cost estimate; identify risks; list what is required for effective project communications; track and monitor the project; manage change; and successfully close the project. 4. Use scheduling techniques 5. Use different estimating methodologies 6. Identify, assess, and mitigate project risks 7. Establish baselines project life cycle 9. Monitor progress and update the project plan 10. Close a project and capture lessons learned METHODOLOGY A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques and individual or group exercises. The latter are designed to illustrate theory and its application to pragmatic problems. 无忧PPT整理发布

Excel Model Builder TRAINER PROFILE MR. FONG P. Y Modeling • Tools Model chart analysis: Make graphical P. Y. Fong is a well-trained with more than 29 years experience across comparisons Inprofessional a twinkle, about data series, using charts various functions in several ranged from engineering to • Consolidator: Makeindustries. easy the process. Experience of consolidating information proceeding from management positions in manufacturing, distribution & service operations to project different workbook but from the same range. management of IT system deployments & software projects. The first 16 years of his • Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many career was spent in the automotive industry involved with aspects of the business as workbooks. • Detailed Consolidation: This type of diverse as manufacturing consolidation isprocess appropriatedengineering, if you want to see product planning, advertising & the detail along with the totals promotions, motor racing, distribution & business operations development. Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the A conscientious career change resulted in a further 11 years involvement in the IT & records disordered • Complex formula's consolidation: Make in a software industry, in particular, project management & PMO operations. In his current simple way, many arithmetic operations at the same between in spreadsheets. career phase, P. Y. is time involved contributing back to the community by facilitating • Multiple conditional analysis & formatting: Easily, format cells in a databased on a project management related training courses and providing advisory consulting services criterion previously specified in the decision on project management related issues. table. • Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc. ), using cells that meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. • 无忧PPT整理发布

TRAINER PROFILE Excel Model Builder MR. FONG P. Y Modeling Related Experience 1. 2. 3. 4. 5. 6. 7. 8. Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, In an Engineering management role - Tooling & process projects for manufacturing. using charts • Make easymanagement the process of In a Marketing Consolidator: & Promotions role - Advertising campaigns, new consolidating information proceeding from different workbook but from the same range. product launches, promotional events & activities. • Multi-sheets Consolidator: Consolidate data In a Business management role - Development & implementation of various from different ranges of many sheets of many workbooks. manufacturing & service operations processes. • Detailed Consolidation: This type of consolidation is appropriated if you want to see As an IT systems integration project manager - System deployments, Development the detail along with the totals & integration of software systems. • Multi sheet database / consolidator: Consolidate data come from many sheets contained in more In a Project Management Office (PMO) role - Design & implementation of project than one workbook and moreover with the disordered processes • records Complex formula's consolidation: Make in a simple way, many arithmetic operations at the including an SEI Capability Maturity Model assessment. same time between spreadsheets. As Training Facilitator - Project management processes, Team Building, & “Soft” • Multiple conditional analysis & formatting: Easily, format cells in a databased on a skills development. criterion previously specified in the decision table. As a Project - useful Setting • Advisory Cells math by. Consultant logical criteria: This tool up PMO’s & realigning project performs mathematical calculations (adding, processes for various organizations. counting, finding highest, etc. ), using cells that meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. • 无忧PPT整理发布

TRAINER PROFILE Excel Model Builder Modeling Tools EDUCATIONAL BACKGROUND Model chart analysis: Make graphical comparisons In a twinkle, about data series, 1. He holds a degree in Mechanical Engineering from the Royal Melbourne Institute of using charts • Consolidator: Make easy the process of Technology & a Masters of Business Administration from the University of Bath, U. K. consolidating information proceeding from different Management workbook but from the same range. He is also Project Professional (PMP) certified by the Project • Multi-sheets Consolidator: Consolidate data Management Institute (PMI USA) & a qualified ISO 9000: 2000 Auditor. from different ranges of many sheets of many workbooks. • Detailed Consolidation: This type of consolidation is appropriated if you want 2. He has completed a course of training in, to & see participated as an assessment team the detail along with the totals member for • the Software Capability Multi sheet database / consolidator: Maturity Consolidate Model (SW-CMM) award by the data come from many sheets contained in more Software Engineering Institute (SEI, USA). than one workbook and moreover with the records disordered • Complex formula's consolidation: Make in a simple way, many arithmetic operations at the 3. He is also an accredited practitioner of the Myers Briggs Type Instrument (MBTI) & same time between spreadsheets. holds a certification in training issued by Pembangunan Sumber Manusia Bhd. • Multiple conditional analysis & formatting: Easily, format cells in a databased on a criterion previously specified in the decision table. • Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc. ), using cells that meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. • 无忧PPT整理发布

PRODUCTIVITY & INNOVATION PRODUKTIVITI DAN INOVASI PERFECT MANAGER TEAM BUILDING SEIRI SEITON SEISO SEIKETSU SHITSUKE 无忧PPT整理发布

LATIHAN 5 S PERFECT MANAGER 无忧PPT整理发布

LATIHAN 5 S PENGENALAN 1. 2. 3. Kebersihan dan keadaan teratur ditempat kerja adalah satu kemestian. Ianya penting bagi meningkatkan Produktiviti dan Kualiti pekerja disamping meningkatkan tahap keselamatan ditempat kerja. Tempat kerja yang bersih mampu melahirkan keadaan kerja yang menyeronokkan. Tempat kerja yang teratur akan membuatkan kerja menjadi lebih mudah dan cepat dijalankan kerana masa tidak akan terbuang dalam mencari alat-alat keperluan kerja seperti fail-fail, peralatan-peralatan dan keperluan kerja harian. Tempat kerja yang selamat pastinya akan meningkatkan Produktiviti kerja kerana pekerja tidak perlu bimbang ketika menjalankan kerja-kerja harian mereka. OBJEKTIF KURSUS 1. 2. 3. 4. Meningkatkan pengetahuan pekerja sedia ada dengan Pengendalian Diri dan Disiplin 5 S. Mempersiapkan diri dalam menjalankan tugasan yang mementingkan Produktiviti dan Kualiti kerja melalui 5 S. Menjadikan 5 S cara kerja terbaik. Membantu pelatih-pelatih menjadi lebih bijak dalam menjalankan tugasan mereka dalam memudahkan kerjaharian mereka bagi menghasilkan keputusan kerja yang cemerlang untuk Organisasi TEMPOH KURSUS: 2 HARI KANDUNGAN KURSUS MODUL TOPIK-TOPIK 1 Disiplin 5 S dan Kepentingannya 2 Sejarah Disiplin 5 S 3 Model Kecemerlangan 5 S 4 Maksud dan Definasi 5 S 5 Disiplin 5 S 6 Pembaziran : Mengenalpasti dan Penghapusannya 7 Langkah-langkah Perlaksanaan 5 S 8 Kebaikan 5 S METADOLOGI JANGKAMASA 2 hari – 16 jam SESI Ceramah, Perbincangan dan Latihan Berkumpulan, Permainan Pembelajaran dan Persembahan Kefahaman Berkumpulan. 无忧PPT整理发布

PROFAIL JURULATIH Excel Model Builder ENCIK MOKHTAR SAID Modeling Tools Beliau seorang pengajar, perunding dan pakar motivasi yang berbakat • Model chart analysis: Make graphical lagi berpengalaman dalam bidang Pembangunan Insan dan Teknikal. comparisons In a twinkle, about data series, usingamat charts disenangi dan mudah diterima oleh peserta-pesertanya. Beliau • Consolidator: Make easy the process of Dengan reputasi tinggi dan cara consolidating information proceeding from pengajaran yang tersendiri, beliau different workbook but from the same range. sentiasa membuatkan pengajarannya mudah difahami melalui contoh • Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many contoh dan penceritaan dari pengalaman sebenar beliau sendiri. workbooks. Peserta beliau yang terdiri dari berbagai peringkat dari sektor Kerajaan • Detailed Consolidation: This type of consolidation is appropriated if you want to see dan the Swasta seperti, Pengarah, Dekan, Pengurus Besar, Pengurusdetail along with the totals • Multi sheet database / consolidator: Consolidate Pengurus dan contained Jabatan, Ketua Jabatan, Eksekutif, Jurutera data come. Bahagian from many sheets in more than one workbook and moreover with the dan Juruteknik sektor pengilangan, Tenaga Pengajar dari Kementerian records disordered • Complex formula's consolidation: Make in a Pendidikan dan Industri Pengilangan, Penyelia/Ketua Kumpulan dan simple way, many arithmetic operations at the Operator pengeluaran sering memberikan penghargaan kepada beliau same time between spreadsheets. • Multiple conditional analysis & formatting: diatas pembelajaran beliau yang mempunyai pendekatan yang sangat Easily, format cells in a databased on a criterion previously specified in the decision bernilai dan mudah diguna-pakai dengan berkesan ditempat kerja dan table. • Cells math by logical criteria: This useful tool kehidupan seharian. • performs mathematical calculations (adding, counting, finding highest, etc. ), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. 无忧PPT整理发布

PROFAIL JURULATIH Excel Model Builder ENCIK MOKHTAR SAID Modeling Tools Berpengalaman lebih dari 10 tahun mengendalikan kursus-kursus, • Model chart analysis: Make graphical bengkel-bengkel dan latihan-latihan bagi lebih daripada 100 sektor comparisons In a twinkle, about data series, using charts kerajaan dan swasta diantaranya; • Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. 1. • 2. 3. • 4. • 5. 6. Multi-sheets Consolidator: Consolidate data AALBORG PORTLAND (M) Sdn Bhd, Perak from different ranges of many sheets of many workbooks. ACHI JAYA PLANTATION Sdn Bhd, Johor Detailed Consolidation: This type of ACM Sdn Bhd, Penang consolidation is appropriated if you want to see the detail along with the totals ACKU METAL INDUSTRIES (M) Sdn Bhd, Pulau Pinang Multi sheet database / consolidator: Consolidate data come from many sheets contained in more ACTION BASE CONSULTANTS Sdn Bhd, Kuala Lumpur than one workbook and moreover with the records disordered ADVANCE MEDICAL & DENTIST INSTITUTE (AMDI) USM, Pulau • Complex formula's consolidation: Make in a Pinang simple way, many arithmetic operations at the same time between spreadsheets. 7. • AIC SEMICONDUCTORS Sdn Bhd, Kedah Multiple conditional analysis & formatting: Easily, format cells in a databased on a 8. ALCAN PACKAGING MALAYSIA Sdn Bhd, Kuala Lumpur criterion previously specified in the decision table. 9. AMANAH SAHAM SARAWAK (ASSAR), Sarawak • Cells math by logical criteria: This useful tool 10. AMBANK GROUP, Kuala Lumpur performs mathematical calculations (adding, counting, finding highest, etc. ), using cells that 11. ANN JOO INTEGRATED STEEL Bhd, Penang meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. 无忧PPT整理发布

TEAMBUILDING PERFECT MANAGER 无忧PPT整理发布

TEAM BUILDING INTRODUCTION This course is specially designed to enhance the spirit and practical used of team development, team motivation and team communication by use of an experiential learning program. The team is put through various challenges/tasks in which working as a team is essential to tackle the challenge. Activities are used to engage participants mentally, physically and emotionally to provide a holistic learning experience that also has the element of fun. This increases learning retention. OBJECTIVES 1. Building strong leaders with good planning strategies 2. Creative problem solving during work crisis 3. Developing tactical skills and communications 4. Building an effective team in a division DURATION: 3 DAYS 2 NIGHT COURSE OUTLINE 1. Time Frame : The ability to be not only effective but also efficient to accomplish a certain task within a time frame. 2. Mindset : To think in a supreme manner without waiting for official blessing to try things out. 3. Group Decision Making : The reason is to take proactive steps to solve problems as they emerge. Teams succeed or fail because of people involved and decision made. 4. Leadership and Followership : Good leaders don’t wait. Leadership does not emerge from blind obedience to anyone. Good leadership encourages everyone’s evolution. 5. Work Environment : Good team player immerse themselves by creating an enviroment for accomplishing goals of their vision and not being just idle. They create the climate for work and see around corners and out of the box. 无忧PPT整理发布

TEAM BUILDING DURATION: 3 DAYS 2 NIGHT COURSE TENTATIVE Day 1 02. 30 – 03. 00 pm Registration of participants 03. 00 – 03. 20 pm Opening address Introduction & Objectives of Program goal setting individual pledges 03. 20 – 04. 00 pm Breaking into Teams (3 teams)- getting to know your team member team introduction & cheer 04. 00 – 04. 30 pm Tea Break 04: 30 – 05. 30 pm Ice Breaker Activity: Friendship Circle (Loop) / Handcuffed 05. 30 – 07. 30 pm Free & Easy 07. 30 – 08. 30 pm Dinner 08. 30 – 10. 00 pm Team Discussion & Reflection Indoor Team Building Activities Activity: Nail / Sum Total / Immediate Neighbour Day 2 09. 00 – 09. 10 am Introduction to Day 2’s program 09. 10 – 10. 00 am Morning Start up Activity: 50 ‘Up’ / Egg Ship 10. 00 – 10. 30 am Morning Tea Break 10. 30 – 12. 15 pm Outdoor Team Building Activities (35 mins/activity) Activity: Acid River / Tower Building / Plantation 12. 15 – 12. 30 pm Activity Debrief 12. 30 – 02. 00 pm Lunch 02. 00 – 02. 30 pm After Lunch Start up Activity: Longest Line 02. 30 – 04. 00 pm Outdoor Team Building Activity Activity: Treasure/Scavenger Hunt 04. 00 – 04. 30 pm Tea Break 04. 30 – 05. 00 pm Answer Presentation for Hunt 05. 00 – 07. 30 pm Free & Easy 07. 30 – 08. 30 pm Dinner 08. 30 – 10. 00 pm Team Discussion & Reflection Indoor Team Building Activities Activity: Wall paper /Warship Building 无忧PPT整理发布

DURATION: 3 DAYS 2 NIGHT TEAM BUILDING COURSE TENTATIVE Day 3 09. 00 – 09. 10 am Introduction to Day 3’s program 09. 10 – 10. 00 am Morning Start up Activity: Jigsaw / Tangrams 10. 00 – 10. 30 am Morning Tea Break 10. 30 – 12. 15 pm Outdoor Team Building Activities (35 mins/activity) Activity: Leaky Pail / Acid Pool / Magic Carpet 12. 15 – 12. 30 pm Activity Debrief 12. 30 – 02. 00 pm Lunch 02. 00 – 03. 30 pm Team Discussion & Reflection Activity: Letter Writing 03. 30 – 04. 00 pm Tea Break 04. 00 – 05. 00 pm Multimedia presentation on candid shots Final Wrap up Bringing it back to the working place End of Program How Will The Team Be Challenged : (Some Activities Involved) 1. Pool Of Death (Acid Pool) 2. Fencing (Plantation) 3. Nail Balancing(Nails) 4. Hole (Wallpaper) 5. Messed Up ( Handlock) 6. Mentally Stressed (Neighbour/Total Sum) 7. Managing The Store (Sort The Tiger) 8. Beads 9. A-Frame 10. Live Wire 11. It’s A River ( Acid River ) 12. Carnivore/Mat Salleh General Flow Of Activities Part One : Coming together – Emphasizing on Interpersonal skills Part Two : Staying Together – New idea, new plans 无忧PPT整理发布 Part Three : Accomplishing Together – Do Or Die

TRAINER PROFILE Excel Model Builder MR. KRISHNAN KANAN Modeling Tools Krishnan Kanan Started his career in teaching back in 1979 with a Model chart analysis: Make graphical certificate in • Education. ambitious comparisons In a Being twinkle, about data series, Krishnan went on to pursue a using charts degree in Physical Education and graduated in 1988. Determinations again • Consolidator: Make easy the process of consolidating information proceeding from lead him to complete his Masters majoring in management within a year at different workbook but from the same range. • Multi-sheets Consolidator: Consolidate data a local university. from different ranges of many sheets of many • workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see Krishnan strongly believes that teambuilding is all about people the detail along with the totals • Multi sheet database / consolidator: Consolidate trying to complete tasks on a more comprehensive and lighter note rather data come from many sheets contained in more than one workbook and moreover with then the normal regimental routine. Changing mindsets of employees in a records disordered • Complex formula's consolidation: Make in a work environment and getting them to defuse the problem as a team will simple way, many arithmetic operations at the same time between spreadsheets. give them the joy of collective accomplishment which is what organizations • Multiple conditional analysis & formatting: Easily, format cells in a databased on a are looking for in their employees. criterion previously specified in the decision • table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, Some of the clients he has worked with are KTAK, Citibank, counting, finding highest, etc. ), using cells that meet a given criteria Standard Chartered, Sheraton Subang, Hyatt Kuantan and Swiss Garden • Cell's math by format: Search all cells in a specific range with a particular background color 无忧PPT整理发布 Resort. and to do some math with the results.

TEAMBUILDING KEM BINA ROHANI PERFECT MANAGER 无忧PPT整理发布

KEM BINA ROHANI OBJEKTIF KURSUS Program Bina Rohani ini merupakan satu program yang akan mendukung agenda utama syarikat korporat dan swasta iaitu melahirkan kakitangan yang mempunyai 3 ciri penting iaitu kepimpinan, keupayaan dan juga perubahan sikap yang positif (ASK = Attitude, Skill & Knowledge) bagi mencapai matlamat sebagai sebuah syarikat terulung di dunia yang didukung oleh kakitangan yang mempunyai nilai kerohanian yang jitu. Di samping itu juga program ini juga akan membawa peserta mengenal erti keinsafan dimanakah kedudukan yang sebenar para peserta dari sudut dunia dan akhirat. METADOLOGI Program ini akan dijalankan dalam 2 sesi. Setiap sesi secara ideal nya seramai 30 orang. Setiap sesi akan mengambil masa 3 hari 2 malam untuk dijalankan dengan sempurnanya. JANGKAMASA KURSUS : 3 HARI 2 MALAM KANDUNGAN KURSUS NO MODUL 1 Berkonsepkan “SELF & OTHERS” 2 KERJA SEBAGAI SATU IBADAH 3 “ATTITUDE” 4 “STAFF” TENTATIF KURSUS Jumaat 03. 00 ptg. 03. 30 ptg 04. 30 ptg 06. 00 ptg 07. 30 mlm 08. 00 mlm 09. 00 mlm 09. 30 mlm 11. 00 mlm Peserta berkumpul di perkarangan jabatan / syarikat Bas bertolak dari jabatan/syarikat Solat Fardhu Asar Berjemaah Taklimat kursus dan daftar Masuk ke Bilik Penginapan Sembahyang maghrib berjemaah Makan Malam Solat Isya’ Sesi Pertama TA’ARUF (SELF & OTHERS) Bersurai 无忧PPT整理发布

DURATION: 3 DAYS 2 NIGHT TEAM BUILDING Sabtu 05. 45 pg Persediaan Solat & Solat Subuh Kuliah Subuh 07. 00 pg Berkumpul untuk senaman pagi. 07. 30 pg Sarapan pagi 08. 45 pg Perasmian oleh wakil syarikat/jabatan 09. 30 pg Sesi Kedua “KERJA SEBAGAI SATU IBADAH” 10. 30 pg Minum Pagi 11. 00 pg Sesi Ketiga SIKAP (ATTITUDE) 12. 45 t/hari Makan Tengahari 01. 20 ptg Solat Dzohor Berjemaah 02. 00 ptg Sesi Keempat “STAFF” 03. 45 ptg Minum Petang 04. 00 ptg Sesi LDK 05. 00 ptg Solat Asar berjemaah /Minum Petang Riadah 06. 30 ptg Persediaan untuk solat Maghrib 7. 20 mlm Solat Maghrib Persediaan akhir untuk Tugasan 8. 30 mlm Solat Isya’ berjemaah 9. 00 mlm Makan Malam / BBQ Sesi Pembentangan Tugasan 11. 00 mlm Bersurai Ahad 04. 00 pg Qiamulai 05. 45 pg Solat Subuh Kuliah Subuh 07. 00 pg Sarapan Pagi 08. 30 pg Penyampaian Sijil / Penutup 10. 00 pg Berkumpul untuk menunggu bas ke destinasi masing 无忧PPT整理发布

PROFAIL JURULATIH Excel Model Builder ENCIK MUHAMMAD NAZIM BIN ARIFFIN Modeling Tools Nama : Muhammad Nazim Bin Ariffin Tarikh Lahir : 16/6/1968. • Model chart analysis: Make graphical In a twinkle, about data series, Tarikh Bulan Islam comparisons : 19/Rabiul Awal/1388 using charts Umur : 41 tahun • Consolidator: Make easy the process of consolidating information proceeding from Asal : Kuala Lumpur different workbook but from the same range. • Multi-sheets Consolidator: Consolidate data Kelulusan : Sarjana Sosial Islam di IAIN Medan, Bimbingan from different ranges of many sheets of many dan Kaunseling Islam workbooks. • Detailed Consolidation: This type of Pengalaman : Bina Rohani Bersama Polis Bantuan Petronas consolidation is appropriated if you want to see the detail along with the totals di Pulau Jerjak 2007 • Multi sheet database / consolidator: Consolidate : Bina Mental Bersama Polis Bantuan Petronas data come from many sheets contained in more than one workbook and moreover with the di Lata Celak, Baling , 2008 records disordered : Pegawai Agama Petronas Fertilizer (Kedah) Sdn. Bhd 2001 – 2007 • Complex formula's consolidation: Make in a simple way, many arithmetic operations at the : Eksekutif Sosial Dan Kebajikan Petronas same time between spreadsheets. • Multiple conditional analysis & formatting: Fertilizer (Kedah) 2007 – Oktober 2009 Easily, format cells in a databased on a : Eksekutif Perhubungan Kakitangan HRM, criterion previously specified in the decision table. Petronas Fertilizer (Kedah) Sdn. Bhd Oktober 2009 hingga • Cells math by logical criteria: This useful tool performs mathematical calculations (adding, sekarang counting, finding highest, etc. ), using cells that meet a given criteria : Team Building Programme With PEKSB Staff June 2009 • Cell's math by format: Search all cells in a : Program Nilai - nilai Murni untuk kakitangan Petronas Anak Syarikat specific range with a particular background color and to do some math with the results. 2004 – 2007. 无忧PPT整理发布

SAFETY PERFECT MANAGER OCCUPATIONAL FIRST AID SKILLS & CPR (CARDIO-PULMONARY RESUSCITATION) 无忧PPT整理发布

FIRST AID SKILLS & CPR INTORDUCTION Basic First Aid is the next step into first aid after the introductory course. It aims to give a more comprehensive coverage on the understanding and practical guidance as well as theoretical aspects of first aid to the RC/RC Volunteers and the public based on the concept of prevention. It is important that individuals know Basic First Aid and CPR to become a certified First Aide to use the knowledge in giving assistance , saving the lives of victims and disseminate the knowledge to the community. LEARNING OUTCOMES 1. 2. It helps the community to gain access to First Aid knowledge and health care. Knowledgeable in the workings of the human body and are able to take better care of it. Know the causes of minor illness and ways to treat them. Create a caring society, willing to help fellowmen in times of needs. COURSE DURATION : 2 DAYS COURSE OBJECTIVE At the end of the training, participants should be able to: 1. Provide first aid and perform CPR to casualties during an emergency 2. It shows employees how to recognize the types of injuries that occur most frequently in workplace situations 3. Deal with emergency situations 4. Know the limits of basic first aid 5. Familiarise themselves with First Aid regulations of 2002 6. Be aware of the duties of the employer as to First Aid. WHO SHOULD ATTEND This training program enables the participants to provide first aid services and perform CPR to those who are in need. 无忧PPT整理发布

FIRST AID SKILLS & CPR COURSE OUTLINE SCOPE OF FIRST AID 1. Definition of the term " First Aid " 2. Function of a First Aider 3. Purpose of First Aid Training 4. A well trained First Aider should be able to : 5. Take command of any situation 6. Should give adequate protection to the casualty 7. Quickly and systematically examine the casualty (Primary & Secondary Survey). 8. Keeping in mind the priorities : is he/she Conscious ? is he/she Breathing ? is he/she Bleeding severely ? is he/she Poisoned ? COURSE DURATION : 2 DAYS STRUCTURE OF THE BODY 1. Emphasize humans are multicellular 2. Cells and tissues 3. Main System CIRCULATORY SYSTEM 1. Definition of the system 2. General structure of the Heart 3. Mechanism of the Circulation ( Systemic & Pulmonary RESPIRATORY SYSTEM 1. Introduction to Respiratory System 2. Components of the System ( Nose, Larynx, Trachea and Lungs ) 3. Mechanism of Respiration WOUNDS AND BLEEDING 1. Definition and Classification ( Open and Closed) 2. General management of wounds (infected wound and with Foreign Bodies ) 3. Briefly mention Chest and Abdominal Injuries Bleeding 1. Definition, Classification and Types 2. Clinical features 3. Management 4. Bleeding from special regions - ears, nose etc. SHOCK 1. Definition 2. Causes 3. Clinical Features 4. Management 无忧PPT整理发布 BANDAGES AND DRESSINGS 1. Definition / Objective 2. Types of Bandages and Dressings 3. Improvisation

COURSE DURATION : 2 DAYS COURSE OUTLINE FRACTURES, DISLOCATION and SPORTS INJURIES 1. Definition of Fractures 2. Classification of Fractures ( Open and Closed ) 3. Types of Fractures ( Simple, Compound, Greenstick Signs & Symptoms of a fracture / Dislocation 4. Injuries to Joints ( Sprain, Dislocation ) 5. Common Sporting Injuries ( Strain, Cramps & Exhaustion ) 6. Management - Fractures / Spinal fractures / Sports Injuries BURNS AND SCALDS 1. Definition 2. Stages / Degrees of burn 3. Causes 4. Signs & Symptoms 5. Management POISONS AND POISONING ( INDUSTRIAL ACCIDENT ) 1. Definition 2. Causes 3. Signs & Symptoms 4. Management FAINTING AND UNCONSCIOUSNESS 1. Definition 2. Causes 3. Signs & Symptoms 4. Management LIFTING AND TRANSPORTATION 1. Principles of Lifting 2. Types of Stretchers 3. Improvisation of Stretchers 4. Practical Participation ASPHYXIA 1. Definition 2. Causes 3. Signs and Symptoms 4. Management CARDIO PULMONARY RESUSCITATION 1. Causes of Sudden Death 2. Danger, Response, Airway, Breathing and Circulation 3. One Man Rescuer ( Adult, Child & Infant ) 4. Foreign Body Airway Obstruction ( Adult, Child & Infant ) 5. Practical Demonstration 无忧PPT整理发布

TRAINER PROFILE Excel Model Builder CHELLAPPAN A/L PALLANIAPPAN Modeling Tools PROFESSIONAL DETAILS : • Model chart analysis: Make graphical 1. 2. 3. 4. 5. 6. 7. 8. comparisons In a twinkle, about data series, using charts • Consolidator: Make easy the process of Armed Forces medical assistant - Grade 1 consolidating information proceeding from different workbook but from the same range. • Multi-sheets Consolidator: Consolidate data Pembantu Rumah Sakit Ladang - Grade 1 from different ranges of many sheets of many workbooks. • Detailed Consolidation: This type of Malaysian Red Crescent Society - Train the trainer consolidation is appropriated if you want to see the detail along with the totals • Multi sheet database / consolidator: Consolidate Safety and Health Officer Course - NIOSH data come from many sheets contained in more than one workbook and moreover with the records disordered Competent Scaffolder and Assessor - NIOSH • Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. International Olympic Committee sports medicine • Multiple conditional analysis & formatting: Easily, format cells in a databased on a criterion previously specified in the decision Australian College of therapeutical massage table. • Cells math by logical criteria: This useful tool performs mathematical calculations (adding, Occupational First Aid for Trainers - NIOSH counting, finding highest, etc. ), using cells that meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. 无忧PPT整理发布

TRAINER PROFILE Excel Model Builder Modeling EXPERIENCE : Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Armed Forces Medical and Dental Service - 21 years • Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Private Medical and Surgical Centres - 6 months • Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Senior Medical Assistant in the manufacturing company - 16 years. • Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Trainer • for first courses in Consolidate the armed forces and maufacturing Multi sheetaid database / consolidator: data come from many sheets contained in more one workbook and moreover with the company. than records disordered • Complex formula's consolidation: Make in a simple way, many arithmetic operations at the Medical attendance to various sport events / injuries same time between spreadsheets. • Multiple conditional analysis & formatting: Easily, format cells in a databased on a Attended corporate war games executive training. criterion previously specified in the decision table. • Cells math by logical criteria: This useful tool Senior First Aid trainer for Malaysian Red Crescent Society. performs mathematical calculations (adding, counting, finding highest, etc. ), using cells that meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. • 1. 2. 3. 4. 5. 6. 7. 无忧PPT整理发布

HUMAN RESOURCE MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY PERFECT MANAGER 无忧PPT整理发布

COURSE DURATION : 2 Days MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY COURSE OUTLINE COURSE OBJECTIVE At the end of the training, participants should be able to: 1. Understand the different types of misconducts 2. Differentiate between minor and major misconducts 3. How to defend oneself effectively in a domestic inquiry following the established norms set by the Industrial Court of Malaysia 4. Learn how to draft effective charges and prosecution 5. Learn the role of the board of inquiry members 6. Learn the principles of punishment HR Directors / Managers Heads of Departments HR Executives Supervisors who supervise subordinates 1. 2. 3. 4. 5. Meaning of misconduct and the categories misconduct Types of misconducts Company’s right to classify misconducts Criminal offences committed in company premise Misconducts committed “within” and “outside” employment Investigating Offences 1. 2. 3. 4. 5. WHO SHOULD ATTEND 1. 2. 3. 4. What Constitutes Misconduct Appointing the investigation officer Role of investigation officer Interviewing witnesses and the taking of statements Investigation officer’s report and recommendations Condonation and its legal effect Letter of Allegation and Suspension their 1. 2. 3. 4. 无忧PPT整理发布 Letter of allegation and charges Service of letter of allegation Letter of explanation from workman Suspension pending inquiry

MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY Domestic Inquiry (DI) At the end of the training, participants should be 1. able to: DI procedures and the law 2. Principles of natural justice 3. 1. Selection of board of inquiry members Understand the different types of 4. Role of inquiry panel misconducts 5. 2. Role of the prosecutor Differentiate between minor and major 6. Role of the investigation officer at DI misconducts 7. Adducing evidence both oral and documentary 3. How to defend oneself effectively in a 8. Role of the accused employee domestic inquiry following the established 9. Recording the proceedings norms set by the Industrial Court of 10. Findings and inquiry report Malaysia 11. Mitigation plea by the employee found guilty 4. Types of punishment Learn how to draft effective charges and 12. prosecution 13. Appeal procedures 5. Learn the role of the board of inquiry members Decisions of the Courts 6. Learn the principles of punishment 1. Decided case laws of the Industrial Court and judicial courts for discussion Mock Domestic Inquiry 1. HR Directors / Managers 2. Heads of Departments 1. 3. Participants to participate in a mock domestic HR Executives inquiry 4. Supervisors who supervise their subordinates COURSE DURATION : 2 DAYS Decision Making 1. 2. 3. 4. Panel’s findings Human Resources recommendations-penalty Authorities to decide? Mode of recommendation –reference to past and similar cases in Court Brainstorm On The Mock Case 1. 2. Identify the shortcoming and defect (Inquiry) To introduce corrective measure and suggest improvements Improper Domestic Inquiry 1. 2. It’s legal and technical Citations on past cases from Industrial Court Employees Action Appeals. Avenue under IRA’ 67 Questions And Answer Session 无忧PPT整理发布

TRAINER PROFILE Excel Model Builder NADUMANANCHI POONJOLAI Modeling Tools • Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a databased on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc. ), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. He is an experienced Legal and Human Resource Practitioner with • more than 25 years of experience in the field of Legal, Human Resource Management and Industrial Relations Law. • • He had served as a Human Resource Manager for more than 5 years • before moving up as a General Manager and Company Advisor. • He has hands on experience in consulting and training services in • few areas such as disciplinary management, team building, industrial relation and company secretarial matters during his tenure at few • companies that he was working. • 无忧PPT整理发布

THANK YOU PERFECT MANAGER 无忧PPT整理发布