Oracle Telecom Solutions for the 21 st Century

Oracle Telecom Solutions for the 21 st Century Robert Brown – Senior Director Telecom & Media 1

Oracle Telecom Solutions for the 21 st Century n n n Oracle in Telecoms Vision for the Industry Solutions Number Portability Solution Questions Oracle Confidential 2

Oracle in Telecommunications n Oracle has been supplying technology and applications to the Telecommunications industry since the mid-1980 s n 85% of telecommunications companies worldwide use Oracle technology and/or applications y This represents a significant proposition of Oracle's core business; n Oracle has developed extensive experience and understanding of the needs of Telecommunications Operators y Through Deployment of: § Technology § Packaged Business Applications § Custom Development Oracle Confidential 3

Commitment and Success in Telecoms n Oracle “Goes-To-Market” by Industry y EMEA Telecommunications Group is core team of Industry and Solution Specialists y Regional Teams (e. g. Spain) lead engagement with Strategic Customers y EMEA Consulting (Professional Services) Practice dedicated to Telecommunications Industry n Oracle Applications Development support for Industry y Dedicated Team for Telecommunications § Drive Industry Analysis, Requirements Capture and Design § Supported by Customer Advisory Board y Solution Engineering Teams implement Industry Requirements n Industry Commitment y Customer Board for Telecommunications Business Processes y Membership of Industry Institutions - e. g. TMF y Executive Sponsorships – Development & EMEA Oracle Confidential 4

A few International Customers Oracle Confidential 5

Oracle Telecom Solutions for the 21 st Century n n n Oracle in Telecoms Vision for the Industry Solutions Number Portability Solution Questions Oracle Confidential 6

Maturity Cycle in Software Standard Software Phase Maturity § Few large software vendors § Large footprint of application suites § Low TCO Specialised Packages Phase § Niche Software vendors § Industry-specific applications § Heavy integration expenditure Custom Development Phase § Custom built § Proprietary Software § Closed Interfaces Time Oracle Confidential 7

Driving the Cycle in Telecoms OSS BSS NP Create the Vision! Build and Integrate! Realise the benefits! Database ERP Keep innovating! Oracle Confidential Complete the capabilities! 8

Oracle’s Telecoms Mission Statement n The BSS/OSS Applications Market y Oracle will actively foster the drive to maturity in BSS by continually increasing the scope of our suite of applications and delivering components to meet “best-of-breed” requirements y Oracle is also actively engaged in the evolution of the OSS into an open, modular, software-based stack n The Database Technology Market y Continue our leadership in TCO y Enable the lean real-time enterprise with database support for real-time BSS/OSS applications n Our goal is to become the leading supplier for technology and applications in Telecoms Oracle Confidential 9

Oracle’s Strategy for Telecoms Established Technology Base BSS Driving an open, softwarebased OSS Business Management Established Apps Base Service Management Fostering maturity in BSS applications OSS Network Management Network Elements PSTN Mobile Broadband Data ITU Levels of Telco Management Oracle Confidential 10

Oracle Telecom Solutions for the 21 st Century n n n Oracle in Telecoms Vision for the Industry Solutions Number Portability Solution Questions Oracle Confidential 11

Industry Solution Sets n Applications y Product Catalogue for Telecom y Customer Data Hub y Order to Fulfilment y Asset Management y Convergent Charging y Number Portability n Database y Service Delivery Platform y Customer Insight y Carrier Grade Framework Oracle Confidential 12

Oracle Telecom Solutions for the 21 st Century n n n Oracle in Telecoms Vision for the Industry Solutions Number Portability Solution Questions Oracle Confidential 13

Number Portability - Option 1 De-centralised Bi-lateral Agreements Telco A Telco E NP Database ? ? ? NP Database Telco C Telco D NP Database Telco B NP Database No Standard Communication Protocols Oracle Confidential

Number Portability - Option 2 Centralised Reference Database Telco A Telco B NP Database CRD NP Database and Clearing House Telco D NP Database Telco C Standard Communications Oracle Confidential NP Database

NP Business Scenario Customer Porting Request Carrier A Recipient “I want to join!” “Is this number portable? ” Carrier B Donor NRC “Is this number portable? ” “Yes!” Prepare porting Oracle Confidential

NP Business Scenario Porting Order in Progress Carrier A Recipient Carrier B Donor NRC “Order to port” “Acknowledge” Oracle Confidential “Acknowledge”

NP Business Scenario Porting Order Activation Institution A Carrier A Recipient Carrier C Carrier D “Notification” Carrier B Donor NRC “Port activation” Validation “Notification” Activation Record Notify/Provision Internal Systems Oracle Confidential

Number Portability Business Scenario - Affected Systems Reference Database Order Entry Customer Care Oracles Focus Area Administrative Oracle Database NP-SDP Network Management Billing Support the administrative Administrative part of Number Portability Database Administrative Interfaces Operational Database Operational Used for Routing of calls Database Network Interface System. . . Exchange Oracle Confidential Exchange

Oracle Number Portability Solution End to End Number Portability support Oracle Confidential

Oracle Number Portability Solution Support for the main processes Administrative Process Provisioning Process Routing Process Operator(s) NPACCRM Billing CRM Network. . . Oracle Confidential Routing DB

Covered NP scenarios in Oracle NP n Mobile & Fixed numbers n Geographical number portability n Centralized and Decentralized process implementation n Can act as Operator & NPAC Oracle Confidential

Functionality Summary of the Oracle Number Portability Solution n Porting Order Engine y Open interfaces for capturing of incoming porting orders from multiple sources n Porting Process Engine y Tools to design, build, maintain and execute the porting processes in a graphical form n Communication Engine y UI tool to create and maintain the required incoming and outgoing messages including support for validation and verification of the content Oracle Confidential

Oracle NP – Process support Number Portability Order Oracle NP In Porting Order XML Portings Service Provider Number Range Business Rules Out Adapter(s) Operators, NPAC, Network. . Oracle Confidential

Built on proven technologies n Based on Oracle Data Base technology Standard Technologies Insert diagram figure to support the text. y The underlying technology provides a highly stable and performant application including support for clustering, fail over etc. n Based on Oracle Application foundation Oracle Applications y The Application part adds a proven solution for handling of users, responsibility, roles and security. n Using standard– not propriety technologies y y Oracle DB Java XML PL/SQL Oracle Confidential Oracle DB 25

Workflow driven execution of Porting Processes n n n Graphical Business Processes The business logic (activation order etc) is mainly defined in the Service Fulfillment Manager as workflows. The workflow consists of multiple parts: y y y n n n Insert diagram figure to support the text. One graphical design tool where the processes are build One runtime engine where the processes are executed One business flow monitor where the executed processes can be tracked The execution rules can dynamically change during the fulfillment and the output from one step in a process can act as input in an other step. The SFM workflow engine lets you create main and sub processes that can be reused in any different use case. Oracle NP Workflows contains 100 NP specific nodes and functions that speeds up the implementation Oracle Confidential 26

Complete Data Models for Number Portability n Service Provider y Number ranges assigned y Routing Number y Contact details n Service Providers Number Ranges y Type of number range (fixed, mobile, . . . ) y Blocked numbers n Number Ranges Porting y Information about ongoing Porting y Information about historical Portings Oracle Confidential Portings 27

Number Porting Overview n Business View y All portings can be tracked from a business view in order to respond to inquires about a porting (active or historical) y The information to be found here covers § Who is porting to who § Stratus of the porting including all date and time stamps n Network View y For each porting it is also possible to see the actication view of it; every call to an affected system is being stored including the status of the call (notify billing etc. ) y Information to be found here covers. § The services ported (fax, data, sms) § Activation map showing which systems have been updated and when Oracle Confidential 28

Process tracking n n Order Follow up is supported via the Graphical interfaces that provides full drill down access from order level until the lowest command level. The same GUI provides all information about the order such as all incoming data, all outgoing data, timestamps for each step. In case of problems all notifcations/errors generated by the order can be found in one place. During the execution of an order external systems can be notified about the status of the order at regular interval. This screen is used by the back office team in order to track and resolve problems during a porting Oracle Confidential 29

Summary n Number portability will happen y The questions is how and what business/technical impact n The experience from Sweden (and other countries) can be learnt from n Oracle has a tried and trusted solution y We are committed to the industry from HLR/HSS through to GL n Oracle has the practical experience and knowledge n We will ensure a smooth, successful implementation with as little impact on existing systems as possible Oracle Confidential 30

Q& A Q U E S T I O N S A N S W E R S