MutareAvaya Solutions Overview for Rocky Mountain Avaya User

Mutare/Avaya Solutions Overview for Rocky Mountain Avaya User Group August 8, 2007 Partnering for Success

Agenda 1. Mutare Background 2. . Unified Communications 3. Business Continuity Solutions 4. Customized Solutions

Mutare Software • 17 Year Developer of Integrated Voice Applications • Over 1, 000 Applications • Premier Member of Avaya’s Developer. Connection Program – Avaya / Lucent / Octel / VMX Heritage • Wide variety of Applications – Classic Integrated Voice Response – Employee Productivity (Unified Messaging) – Call Processing / Workflow • Strong International Presence • Reputation for Excellent Service and Support

Some Customers

Mutare Software Delivering Enterprise Communication Solutions Unified Communications Enhanced Messaging Solutions • Notification • Delivery • Escalation Business Continuity Software Solutions to Keep Businesses OPEN! • Preparation • Communication • Migration Specialized Solutions Customized, Vertical & Services Solutions • Automate Processes • Improve Service • Decrease Costs

Mutare…Enhanced Voice Messaging Unified Communications • Notify • Delivery • Escalation Enhanced Messaging Solutions • Notification • Delivery • Escalation • EVM Demo

Unified Messaging - EVM NOTIFY DELIVERY Sends notification of new messages (including Caller ID) to any email address, digital phone, PDA, etc. Copies Voice and Fax Messages to ANY email inbox (Exchange, Lotus, Group. Wise, etc. ) Notificatio n Message Length of message and name of sender. Voice message sent as attachment.

EVM Notify Sends notification of new messages (including Caller ID) to any email address, digital phone, PDA, etc. Notification Message

EVM Delivery EVM Delivers Voice and Fax Messages to ANY email in box (Exchange, Lotus, Group. Wise, etc. ) Length of message and name of sender. Voice message sent as attachment.

Web Configuration EVM requires NO DESKTOP SOFTWARE INSTALLATION! Delivery Setup Notification Setup Attachment Format

Mutare EVM Demo http: //evm. mutare. com/demo

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EVM in an Avaya Enterprise Octel® 200/300 Serenade Octel® 250/350 Aria Intuity™ AUDIX® Avaya Modular Messaging EVM Benefits EVM • • • Unified messaging benefits…NOW! No desktop software deployment Common user experience across all Avaya messaging platforms Facilitates migration from legacy to Modular Messaging environment, at a flexible pace, incl. server consolidation Free migration to Modular Messaging Added benefits in MM environment – – Notify for ALL messages (vs. call answer) Only uses 1 IMAP 4 client Works with ANY email system No desktop client

EVM Benefits with MM Modular Messaging • EVM Enhances MM – No desktop software deployment • Subscriber choice – MM plug-in or EVM • User Interface is the Web EVM – – Works with ANY email system Leverages Mobile devices (Blackberry; Treo; Q) Higher utilization of unified messaging with EVM Overcomes limitations • Only uses 1 IMAP 4 client (ideal in environments with over 2, 500 subscribers) • Provides notification for ALL messages (vs. call answered messages only) – Customizable for specific user requirements • Centralized administration

Some Enhancements • • Delivery Can Be Deactivated Per User Restrict Delivery Address @Mutare. com (Many) SQL Database And Centralized Admin Back Up EVM Systems Single Sign On “Caller ID Name” MM 3. 1 - No User MM Password Needed – Super User Account • MM 3. 1 - Automated Database Update – LDAP To MM • MM 3. 1 - Automated Voice Message To Users When Installed

Blackberry ® Considerations • EVM Notify works with all Blackberry ® models. • EVM Delivery – Black. Berry® Enterprise Server software version 4. 1 Service Pack 2 – Black. Berry® Device Software 4. 2 and later – Black. Berry® Pearl™ 8100 smartphone or Black. Berry® 8800 smartphone

Compelling Return for EVM • • EVM applications enhance employee productivity… > 80% users report improved productivity! They also provide an easy ROI … – With EVM notify, an employee can save 5 - 10 minutes/day not having to check for new messages. – With EVM delivery, the average remote worker saves 15 minutes/day not having to listen to messages over the phone network. – That translates to over 20 saved minutes of phone time person, per day. At $. 05 per minute, this equals $1. 00 per day. – EVM costs are typically under $15 / person. • BOTTOM LINE: EVM pays for itself and employees get the productivity enhancements!

Modular Messaging Architecture EVM Server Modular Messaging MAS W 2003 Mutare App(s) Existing Customer Infrastructure EVM SMTP Server MSS Web Server PBX Database Server

Intuity Architecture Application Server Intuity™ AUDIX® Requires Internet Messaging SMTP W 2 K / W 2003 Mutare App(s) Database Server Web Server PBX Workstation

Message Escalation • Monitors selected mailboxes according to selected criteria and takes appropriate action when targeted conditions occur – Message over “x” hours old – Message in selected mailboxes – Message from selected person(s) • Actions can include: – – – • Send email Copy message to another mailbox Send text message Place call Modular Messaging Raise the national security threat level Help desk, call center applications MAS MSS EVM Alert!

Mutare Business Continuity Suite Business Continuity • Message Mirror • Incremental • Full Software Solutions to Keep Businesses OPEN! • Preparation • Communication • Migration • Message Archive • Migration Solutions • Emergency Event Notification

MM Enhancements – Message Mirror MM Enhancements - Message Mirror • • • Copies messages from System A to System B Performs the delete function as well Uses a database that maps a mailbox number on system A to system B (numbers can be different) Mirror can be performed on selected mailboxes only (Executives, mobile workers, etc) Multiple MAS systems can be backed Modular up to a single MSS Messaging Supports business continuity System #1 strategies Modular Messaging Backup System EVM MAS MSS Modular Messaging System #2 MAS MSS

Incremental Message Backup MM Enhancements - Message Mirror Incremental Message Backup (LAN Backup Buddy) • • Copies last xx hours of messages from primary MSS to EVM server In event of primary system failure, the following would occur: – LAN backup is restored to MM backup system (this creates an image of the primary as of the date/time of the LAN backup. – Messages received since last backup, stored on EVM server are copied to MM backup system, creating a nearreal-time copy of the primary MM system. Modular Messaging Backup System Modular Messaging System #1 EVM MAS MSS

Message Archive § Copies messages from one or multiple MM systems to a repository on Client’s network § In addition, a SQL database is updated with details of each message (m/b #; date; time; etc) § Web Search tool provided to for messages retrieval § Used for compliance (SOX) archiving and retrieval § Financial & legal applications Modular Messaging System #1 MAS MSS EVM Client Server

Migration Services – Message Copy Message Migration – “Silver Briefcase” – Avaya partnering with Mutare (Avaya Dev. Connect) to migrate voice messages from Octel 200/300, Octel 250/350 and INTUITY AUDIX servers to Modular Messaging Step #1: Prepare mailboxes on MM system (customer) Step #2: Prepare Legacy System - Octel requires Octel. Access Server/LAN Card - Intuity requires Internet Messaging/App Server Step #3: Customer Provides Subscriber List Step #4: Resets passwords on Legacy system(s) Step #5: Copies messages retaining message status (private, urgent, timestamp, etc. ) Octel® 200/300 Serenade Avaya Modular Messaging Octel® 250/350 Aria Intuity™ AUDIX® Requirements: 200/300 250/350 - OAS & LAN Card; Recent Release Loaner equipment for OA Server and LAN Card Intuity – Internet Messaging feature

Mutare Software Solutions Specialized Solutions • MM Password Reset • OCtel Forms • Message Archive • Inmate Inquiry Customized, Vertical & Services Solutions • Automate Processes • Improve Service • Decrease Costs • Many, Many More @ www. mutare. com • Call your Mutare District Manager for more info

Password Reset – MM, Intuity, Octel • Subscribers reset their own • Web-based • Uses network-based verification • Various levels of authentication can be included • Can unlock mailbox and create random password or allow user to create one • Send email or report to admin Modular Messaging EVM MAS MSS

Application Migration - Forms § Voice Forms - Legacy § Voice forms allow callers to verbally respond to scripted prompts for later transcription. § Voice Forms – NEW § Some data fields can be input through caller DTMF input. These fields can be automatically written to the forms database. § Verbal responses can either be deposited in a voice mailbox, or sent to the transcription agent as an email attachment. Octel® 200/300 Serenade Octel® 250/350 Aria Avaya Modular Messaging Messages Forms Application Intuity™ AUDIX® Application Server Some responses can automatically be input into database Forms Database Other responses can be transcribed by an agent into the database

Product Recap § Powerful Message Management Tools……. EVM § EVM is a powerful add-on for MM § EVM can ease the transition from legacy to MM § EVM works with all Avaya Messaging Platforms (Octel, Intuity, MM) § Business Continuity/Migration Services § Mutare can help with moving messages and legacy applications § Mutare helps remove roadblocks associated with migrating § Emergency/Event Notification § Part of Disaster Preparedness plan § Daily usage provides for ROI § Vertical Market and New Custom Solutions § Mutare delivers cost saving, productivity enhancing custom solutions which improve customer service, increase revenues, retain happy employees § Perfect add-ons for MM and MM/OCtel Transitions

& QA Contact Information: Linda Collins 972. 820. 5779 lcollins@mutare. com