Avaya Aura TM Collaboration Apps Avaya New York

Avaya Aura. TM Революция в бизнес комуникациите Collaboration Apps Avaya New York Contact Centre Video Apps Data Centres Apps Integrated Avaya Aura™ Communication Manager New York Business Apps SIP Trunking Avaya Aura Session Manager Enterprise Network Contact Centre Chicago Dublin Cisco Rome Avaya Contact Centre London Nortel Hong Kong Siemens Frankfurt Mumbai Rome Users anywhere Avaya Contact Centre London Nortel Hong Kong Siemens Frankfurt Mumbai

Благодаря за вниманието © 2009 Avaya Inc. All rights reserved.

Въпроси? © 2009 Avaya Inc. All rights reserved.

Помощни Слайдове © 2009 Avaya Inc. All rights reserved.

Emergency Notification Use Cases Emergency Events Hurricane Initiate Notifications Delivery Notifications Call emergency # ANS Response Oil Leak Initiate from Web Ad-hoc Conference Custom Adapter Terrorist Auto Initiation Broadcast

The Avaya Notification Server (ANS) – High-level MANAGEMENT CONSOLE ADMIN UI (Web Portal) Message Creation & Broadcast Reporting User/Groups Mgmt. Third Party Systems Profile & Device Mgmt. Web Services Interface AVAYA NOTIFICATION SERVER HQ Operations Center (Dispatch) Monitoring Systems Coordinator Voice Channel Email Channel SMS Channel IP Phone Channel Custom PC Channel Other Custom Channels IP Network, PSTN, and Wireless Text & Audio IP Phones Text & Audio Analog Phone Wi. Fi Text & Audio Mobile Text SMS Text Email Text Desktop Responders (First Line)

Anatomy of Facephone Branding opportunity Streaming broadcast and personalized messages – includes communications buttons Microblogs with realtime communications (shown unexpanded) User’s availability status 1 -click activation of user contact profiles (office, home, away, etc. ) Search widget Widgets for connected users and enterprises - personalized including available communications options (voice, IM, email, video) Facephone launch button (Un)availability widget

Leveraging User Context from Facebook Link to user’s Facebook profile User’s picture Facebook user status Connected users on Facebook

Search/Non-Facephone User Discovery Communicate with non. Facephone users through integration with organization’s LDAP directory Click-to-call, click-to-email for non. Facephone users Display of LDAP user entry

Contact Center