Avaya Aura 7 0 Avaya Aura Core 2015

Avaya Aura® 7. 0 - Avaya Aura ® Core © 2015 Avaya Inc. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy Do not duplicate, publish or distribute further without the express written permission of Avaya. 11

Повестка дня: 4 Обзор Avaya Aura ® 7. 0 4 Ёмкости систем Avaya Aura ® 7. 0 4 Avaya Aura ® Appliance Virtualization Platform 4 Эволюция Midsize Enterprise в Avaya Aura ® 7. 0 4 Avaya Aura ® System Manager 7. 0 4 Avaya Aura ® Media Server 7. 7 4 Avaya Aura ® Communication Manager 4 Avaya Aura ® Session Manager 4 Avaya Aura ® Presence Services Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 3

Avaya Aura® 7. 0 – Обзор 4

Avaya Aura® 7. 0 4 Продукты/Приложения, включённые в Avaya Aura® 7. 0 Product/Application Session Manager (SM) Communication Manager (CM) Branch Gateways (BGW) Presence Services (PS) System Manager (SMGR) (including Solution Deployment Manager) Utility Services (US) Application Enablement Services (AES) Appliance Virtualization Platform (AVP) Media Server Web. LM Business Commitment Завершено Beta Trial 11 мая 2015 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 6 Release 7. 0 7. 7 7. 0 General Availability Планируется 24 августа 2015

Платформа Avaya Aura® Communicator System Manager Portfolio Avaya Scopia® Desktop and Mobile Clients Applications Avaya Aura Presence Services Avaya Aura Messaging Avaya Aura Contact Center Avaya Aura Experience Portal Avaya Aura® Session Manager Applications and Snap-Ins Avaya Engagement Development Platform Avaya Session Boarder Controller for Enterprise SIP PSTN Trunks TDM Trunks Avaya Aura Conferencing AES Avaya SIP endpoints 3 rd Party PBXs Aura® Avaya for Survivable Remote Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy Avaya CS 1000 Avaya Aura® Communication Manager Avaya G Series Gateway Avaya Aura® Media Server NEW! 8

Ёмкости Communication Manager/AAMS Сервер Ёмкость # Avaya Aura® Media Server Instances per CM 250 (в дополнение к 250 Gx 50 шлюзам) Announcement ports per Avaya Aura® Media Server “Неограниченно” вплоть до количества лицензированных каналов AAMS. Announcement ports per Gx 50 Gateway Announcement Playback Time with AAMS 31 Announcement Playback Time with Gx 50 45 мин, или 250 мин (G 450), в зависимости от количества памяти. 60 мин для плат VAL. Неограниченно (зависит от ёмкость жёсткого диска сервера AAMS). Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 10

Avaya Aura® 7. 0 – Appliance Virtualization Platform 11

Варианты виртуализации Avaya Aura® 7. 0 Avaya Supplied Server Customer Supplied Server Virtualized Environment Customer Supplied Server and VMware Collaboration Pod Avaya Supplied Voice/Data Bundle, including VMware Note: Поддержка Aura 7 на CPOD будет позже 7. 0 GA Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 12 ! New. Virtual Appliance Avaya supplied server and VMware

Виртуализация в модели Appliance model Определение: Термин «appliance» описывает ситуацию, в которой Avaya поставляет сервер, гипервизор (VMware) и приложения. 4 Гипервизор System Platform заменяется основанным на VMware продуктом: Appliance Virtualization Platform (AVP) Utility Services with Services Port VM App A App B ESXi (VMware v. Sphere) Appliance Virtualization Platform Avaya Aura® 6. x с System Platform Avaya Aura® 7 Xen Hypervisor для виртуализации Гипервизор VMware Common Services (CDOM) Большая часть функциональности обеспечивается Solution Deployment Manager (компонент System Manager), или остальным функционалом System Manager Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 14

Virtual Appliance vs. Virtualized Environment Элемент Virtual Appliance Virtualized Environment Сервер: Поставляется Avaya (Common Servers are preloaded with AVP, Embedded Servers are shipped without AVP preloaded) Предоставляется заказчиком Гипервизор Поставляется Avaya: Appliance Virtualization Platform (AVP) – гипервизор, основанный на OEM версии VMware (ESXi 5. 5) Vmware, предоставляется заказчиком (ESXi 5. 0, 5. 1 or 5. 5) Лицензии VMware Включены в предложение Avaya Предоставляются заказчиком Управление Solution Deployment Manager (part of System Manager) v. Center is not required or supported with Release 7. 0 VMware v. Center Solution Deployment Manager может использоваться для внедрения и конфигурации продуктов Avaya Потребность в обучении VMware нет Сертификация VMware требуется для поддержки инфраструктуры заказчика Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 16

Встраиваемые серверы: S 8300 D vs. S 8300 E 4 Сервер S 8300 E поддерживает следующие варианты разворачивания: Embedded Main US CM Embedded Survivable Remote CMM SAL US Appliance Virtualization Platform CM BSM SAL Appliance Virtualization Platform • Вариант Embedded Main включает Utility Services (US), Communication Manager (CM), Communication Manager Messaging (CMM) и SAL (CMM опционален) • Embedded Survivable Remote включает Utility Services (US), Branch Session Manager (BSM), Communication Manager Messaging (CMM) и SAL 4 Сервер S 8300 D поддерживает следующие варианты разворачивания: Embedded Main US CM Embedded Survivable Remote CMM US Appliance Virtualization Platform CM BSM Appliance Virtualization Platform • Поддерживает аналогичные модели внедрения, как и S 8300 E за следующим исключением: ограничения мощности не позволяют S 8300 D одновременно запускать все приложения и SAL. Если необходимо, SAL устанавливается на отдельном сервере. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 17

Appliance Virtualization Platform (AVP): Поддерживаемые приложения 4 Следующие поиложения будут поддерживаться Appliance Virtualization Platform (AVP) в Avaya Aura® 7. 0: – – – Session Manager (SM) Branch Session Manager (BSM) System Manager (SMGR) Application Enablement Service (AES) Utility Services (US) Communications Manager (CM) CM Messaging (CMM) Engagement Development Platform (EDP) Presence Services (устанавливается на EDP) Avaya Aura Media Server (AAMS) Web. LM ADS/SAL Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 22

Avaya Aura® 7. 0 – Эволюция Midsize Enterprise 23

Avaya Aura® Solution for Midsize Enterprise (ME) Апгрейд & Миграция на Avaya Aura® R 7. 0 ME Release 6 Pre-Packaged Template Offer ME мигрирует на приложения Aura® 7 с Flexible Footprint 4 Инсталлируются отдельные приложения 4 Используется та же платформа ME CSR 1/2 4 Конфигурация сохраняется System Manager Session Manager Communication Manager CMM AES Presence Services Utility Services Xen Hypervisor Dom 0 AVP – VMware Hypervisor* Можно использовать серверы CSR 1/2 * AVP = Appliance Virtualization Platform Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 24 Системы ME, обновлённые до Avaya Aura® R 7. 0 выигрывают в гибкости: 4 Увеличение ёмкости более 2400 абонентов/ 1000 агентов CC Elite 4 Application level Resiliency / Geo Redundancy 4 Подключение отдельных серверов, например AES и SM 4 Полное соответствие с Avaya Aura® roadmap

Avaya Aura® 7. 0 – System Manager 7. 0 27

Обзор Solution Deployment Manager (SDM) 4 Solution Deployment Manager (SDM) – это сервис в System Manager (SMGR), позволяющий разворачивать новые продукты, управлять ими, устанавливать обновления на приложения Avaya Aura. 4 SMGR-SDM – это сведение воедино инструментов SMGR Software Management, Avaya Virtual Appliance Manager (AVAM) и механизмов управления System Platform. 4 SMGR с встроенным SDM – главный инструмент управления Avaya Aura® 7. 0. SMGR-SDM 7. 0 AVP Session Manager 7. 0 4 System Manager – обязательное требование в Avaya Aura® 7. 0 Communication Manager 7. 0 28 RH Linux AES 7. 0 SP Session Manager 6. 3 Communication Manager 6. 3 AVP Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy AVP Avaya Aura Core

Продукты, поддерживаемые SMGR-SDM 4 Поддерживается установка приложений и в VE и в Virtual Appliance моделях. Следующий список перечисляет приложения Avaya Aura® 7. 0, поддерживаемые SMGR 7. 0 – – – Session Manager (SM) Branch Session Manager (BSM) System Manager (SMGR) Application Enablement Service (AES) Utility Services (US) Communications Manager (CM) CM Messaging (CMM) Engagement Development Platform (EDP) (включая Presence) Avaya Aura Media Server (AAMS) Web. LM ADS/SAL Avaya Aura Messaging (AAM) Внимание: Установка System Manager проводится из SDM-Client Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 29

Отображение статуса синхронизации CM Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 34

Communication Profile: расчёт Route pattern в CM Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 35

Avaya Aura® 7. 0 – Media Server 7. 7 36

Уменьшение Footprint AAMS G 450 1 U Server, up to 4000 AAMS channels 13 G 450 Gateways (39 U Rackspace) - 4160 channels Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 37

Одна конфигурация CM может включать в себя: 1. До 250 AAMS 2. До 64 port networks (G 650) 3. До 250 media gateways (G 350/430/450/700) 4 Возможны любые комбинации вышеуказанных опций. 4 Лимиты каналов AAMS: – Large CM – 40, 000 DSP/media channels – Medium CM – 12, 000 DSP/media channels – Small CM – 5, 000 DSP/media channels 4 Все серверы/шлюзы могут быть географически разнесены 4 PN, MG, AAMS – общий пул медиа ресурсов Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 39

Media Processing Unit (MPU) 4 Унифицированная единица измерения потребляемой мощности сервера Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 40 40

Avaya Aura Media Server 7. 7 – интеграция с CM 4 change node-names ip – Node name – до 15 символов – IP address - IP address (IPv 4) change node-names ip Page 1 of IP NODE NAMES Name asm 1 default gmi-lab-sc lr-ams-1 lr-ams-2 lr-ams-3 procr 6 test-surv IP Address 135. 9. 146. 100 0. 0 135. 9. 146. 129 135. 9. 146. 98 135. 9. 146. 109 135. 9. 146. 118 135. 9. 146. 95 : : 135. 9. 146. 119 ( 9 of 9 administered node-names were displayed ) Use 'list node-names' command to see all the administered node-names Use 'change node-names ip xxx' to change a node-name 'xxx' or add a node-name Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 44 2

Avaya Aura Media Server 7. 7 – интеграция с CM 4 add change display signaling-group x – – – Group type: sip Peer Server: AMS Peer Detection Enabled: n Far-end Network Region: 1 – 250 Near-end Node name is read-only and is prepopulated with procr If TLS, Near-end Listen Port default to 9061 and may not use well known ports. The Near-end Listen Port may be changed to some other value, but it may not be set to the well-known ports 1719, 1720, 5060, or 5061. display signaling-group 250 Page 1 of SIGNALING GROUP Group Number: 250 Group Type: sip Transport Method: tls Peer Detection Enabled? n Peer Server: AMS Near-end Node Name: procr Near-end Listen Port: 9061 Far-end Node Name: lr-ams-1 Far-end Listen Port: 5061 Far-end Network Region: 1 Far-end Domain: 135. 9. 146. 98 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 45 2

Avaya Aura Media Server 7. 7 – интеграция с CM 4 add change display media-server x (1 – 250) – – – Signaling Group is the SIP signaling group from CM to the AAMS. The signaling group cannot be used on another media server form. Vo. IP Channel License Limit represents the maximum number of Vo. IP channel licenses that CM may use on this AAMS. “blank” means there is no upper limit. Dedicated Vo. IP Channel Licenses represents the number of Vo. IP channel licenses which are dedicated to this AAMS and cannot be used on any other AAMS. Node Name, Network Region are populated from signal group. Location is populated from Network Region. Announcement Storage Area defines where announcements used by this CM are stored on the AMS server. display media-server 1 MEDIA SERVER Media Server ID: 1 Signaling Group: 250 Voip Channel License Limit: Dedicated Voip Channel Licenses: 15 Node Name: Network Region: Location: Announcement Storage Area: Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy lr-ams-1 1 1 ANNC-00 c 070 c 6 -3290 -e 401 -89 f 9 -54 a 7 f 6580000 46

Avaya Aura Media Server 7. 7 – интеграция с CM 4 add change display announcement – – Для announcements с типами integrated, integrated-mus, или integrated-rep, поле Group/Board переименовано в “Source”. Новые варианты для Media Server: M 1 – M 250 add announcement 1000008 Page 1 of 1 ANNOUNCEMENTS/AUDIO SOURCES Extension: Annc Name: Annc Type: Source: Protected? 100 -0008 AAMSannouncement integrated M 1 n COR: 1 TN: 1 Queue? y – The audio group form will accept new entries of M 1 – M 250. display audio-group 1 AUDIO GROUP 1 Group Name: AMS 1 AUDIO SOURCE LOCATION 1: 01 A 04 16: 2: 01 B 07 17: 3: 03 A 07 18: 4: M 1 19: 5: M 2 20: 6: M 3 21: Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 31: 32: 33: 34: 35: 36: 47 46: 47: 48: 49: 50: 51: 61: 62: 63: 64: 65: 66: 76: 77: 78: 79: 80: 81:

Отказ основного сервера CM 4 В обычном режиме, Main CM и Survivable Processor поддерживают связь с AAMS 4 В случае потери связи с Main CM, AAMS сигнализирует Survivable Processor о недоступности Main CM 4 Survivable Processor переходит в активный режим 4 Аналогично поведению Port Networks и Media Gateways, контроль не возвращается к Main CM до тех пор, пока условия «recovery rule» не будут соблюдены (manual, automatic, либо scheduled. ) Survivable Core Main CM AAMS 1 AAMS 2 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy AAMS 3 48 AAMS 4

Avaya Aura® 7. 0 – Communication Manager 7. 0 49

Single Button Press- Park Pickup 4 Возможность приёма «припаркованного» вызова участниками pickup группы Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 52

Avaya Aura® 7. 0 – Session Manager 7. 0 56

Уменьшение размера сообщений SIP Пример администрирования: чтобы удалить поля P-Charging-Vector и P-Location из SIP сообщений, адресованных конкретному SIP entity, необходимо добавить параметр e. RHdrs с значением ‘P-Charging-Vector, P-Location’ в Adaptation Details в настройках Home/Elements/Routing/Adaptations, как показано на слайде. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 57

Исключения из правил SM не будет удалять поля из списка ниже, даже если их определили в параметрах i. RHdrs и/или e. RHdrs: – From – RSeq – Max-Forwards – To – RAck – Max-Breadth – Call-Id – Event – Authorization – CSeq – Subscription. State – www. Authenticate – Supported – Proxy-Require – Unsupported – Retry-After – Require – Join – Proxy. Authorization – Replaces – Via – Contact – Route – Record-Route – Content-Type – Content-Length – Min-SE – Proxy. Authenticate – Session-Expires – Min-Expires – Allow Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 58 – Refer-to – P-Av-Transport

Мониторинг статуса лицензий в SMGR 4 Добавлена новая колонка "License Mode". Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 60

Мониторинг статуса лицензий 4 Клик на статусе лицензии открывает страницу Web. LM. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 61

Avaya Aura® 7. 0 – Presence Services 7. 0 63

Avaya Engagement Development Platform Inputs Business Needs: Voice / IVR Web / Web RTC Customers, Colleagues, Suppliers or Events Mobile / SMS Results Effective response, team formation, notification from employees / customer services Corporate Enterprise Developed 3 rd Party ISV Developed Avaya Developed Engagement Development Platform Scalability Security Virtualization Reliability Serviceability Centralized System Manager Social Video Communication Call Center Messaging Manager Elite Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 66 Session Manager Media Server More efficient employees Accelerated response to issues Avaya Applications Email Higher customer satisfaction Scopia

Масштабируемость Avaya Aura ® 7. 0 PS Up to 16 K Users EDP-1 125 K Users EDP-1 EDP-2 No HA 1+1 HA EDP-1 EDP-2 EDP-3 EDP-4 EDP-5 EDP-6 EDP-7 EDP-8 EDP-9 No HA N+1 HA 250 K Users N+1 HA No HA EDP-1 EDP-2 EDP-3 EDP-4 EDP-5 EDP-9 EDP-10 EDP-11 EDP-12 EDP-13 EDP-6 EDP-14 EDP-7 EDP-8 EDP-15 EDP-16 EDP-7 EDP-8 EDP-17 EDP-15 EDP-16 EDP-18 Cluster A Cluster B Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy Cluster A 69 Cluster B

Thank You 70