Avaya Government Solutions Overview Intelligent Reliable Secure Interoperable

Avaya Government Solutions Overview Intelligent, Reliable, Secure, & Interoperable Communications for the Federal Government

Key Topics A Stronger Government Solutions Entity Our Vision Government Proof Points Looking Forward

A Stronger Government Solutions Entity Market Segment Leader Combines the best talent and technology of Avaya Federal with Nortel Government Solutions Large government installed base of mission critical UC, Voice, Vo. IP, conferencing, and CC solutions Ability to Execute Key Government partnerships Highly skilled and cleared workforce Proven delivery of large programs Synergy of communications & IT Unleashing Innovation Focused govt R&D investment Aligning advanced COTS capabilities and Government vertical requirements Accelerating capability TTM Business Continuity Single govt entity for Avaya and Nortel Committed, long term govt support Government investment protection Financial strength for the long haul © 2009. All rights reserved.

SSA Telephone System Replacement Project Largest enterprise Vo. IP network – 10 -year, $300 M/best value award 55, 000 Agent Contact Center Consolidated infrastructure, increased security, decreased costs, and centralized applications Centralized Service Delivery Points – 4 Locations with Geographic Redundancy Survivable Field Office Gateways – 1526 SSA sites – 450+ Complete 12 Large Sites & 33 OCONUS Field Offices Self-funded program through cost savings © 2009. All rights reserved.

Department of Defense Real Time Services Network Awarded the initial 10 Assured Real Time Services (ARTS) SIP Core Soft Switches Transformation of Do. D TDM network to next generation Eo. IP architecture based on Avaya Aura™ AS 5300 ~3 million subscribers will rely on Avaya Aura™ AS 5300 UC technology Significant savings in equipment reduction, OA&M, and transport Seamless, low risk transition Context based Unified Communications providing: – Vo. IP/Video/Collaboration – Voice Mail/Unified Messaging – IM/Presence/Mobility © 2009. All rights reserved.

Avaya in Department of State Avaya Government Solutions is the dominant provider of IP Telephony, Call Center, and Audio Conferencing Janus II with Qineti. Qs GSA Answer Contract with $400 M ceiling Deployed voice communication systems in every country Major OCONUS sites include: Baghdad, Vienna, Kuwait, Salvador, Taipei 90 percent footprint in US Embassies and Consulates Provide second and third level remote support Installed first successful Vo. IP installation in Salvador Successful integration into Dept of States GSM wireless solution in Europe, Middle East and Africa © 2009. All rights reserved.

Looking Forward Commitment to Government Certifications Commitment Meet U. S. Federal Government requirements: – IPV 6 – Information Assurance – Do. D Unified Capabilities Requirements – Assured Services – 508 Compliance Certification of solutions through the Joint Interoperability Test Command (JITC) Continue partnering with customers to define future requirements Investment Accelerate next generation solutions to the Government market Enhancement of collaboration solutions: – End-to-End Video – Video Conferencing – Presence – Real Time Communications CRADA and long term investment in certification lab equipment Strengthening of R&D and customer facing engineering resources © 2009. All rights reserved.

FOR INTERNAL USE ONLY © 2009 Avaya © 2009. Inc. All rights reserved. 8

Avaya Government Solutions Introducing the Avaya Aura AS 5300 © 2009. All rights reserved.

Issues for Federal Government Current situation Desired outcome Voice, video, data, and radio operating on disparate networks Integration on single IP network Radio based mobility Any time, anywhere, any device Basic communications devices Multiple devices - unified capabilities Wide array of communications Standards-based communications Complex mix of collaboration tools Common, simplified, effective tools High total cost of ownership Cost effective solutions to reduce footprint, staffing, and maintenance Reliance on specific vendors Vendor and network independence Improved mission effectiveness and productivity with faster decision making for war fighter and business © 2009. All rights reserved.

Avaya Aura™ Application Server 5300 Fully integrated UC offer – Voice & Video – Instant messaging – Collaboration – Conferencing – Unified Messaging Mobility Services – 1 st Softphone on APL Presence-centered communications SIP session model Flexible architecture Unified Communications COTS hardware Software-based solution Secure, next generation SIP Unified Communications © 2009. All rights reserved.

An Integrated UC Solution Session Management Routing Services Personal Agent Telephony IM / Presence Deskphone Softphone Combination Converged Thin / Thick SIP Session Mgmt UC Clients Media Services UC Services OAM&P Gateways PSTN/DSN Access SIP to PRI/Analog Mapping Audio/Video Conferencing Unified Messaging Tones / Announcements Music On Hold IM Chat Element Management Fault Configuration Accounting Performance Security OAM&P Aggregation Integrated SIP / UC end-to-end © 2009. All rights reserved.

Avaya Aura™ AS 5300 Heritage Bred from rich carrier and enterprise solutions – Carrier-grade voice and video quality – Carrier-grade reliability Standards-based SIP implementation End to end IP security High availability IMS for enterprise – Best in breed applications decouple from core session manager – Scalability, interoperability Carrier-grade solution for the enterprise © 2009. All rights reserved.

Hard And Soft Client Convergence Feature rich soft client delivers – Telephony with video Converged Desktop AS 5300 SIP CS 1000 – IM, Chat and Presence – Click to Call – Call logs – Web Push & Co-Browsing Hard client – Standalone or – Converged with soft client • User selectable convergence • Converged with CS 1000 (analog, digital, IP, SIP) • Client set on AS 5300 (SIP) Multi media Audio AS 5300 SIP Client Set © 2009. All rights reserved.

Deployment Flexibility A Solution for Every Need Federal Do. D segment – Multi-Function Soft Switch (w/LSC) – WAN SS (optional LSC) – LSC, AS-SIP TDM gateway – PBX 1 Federal civilian & commercial segments – Integrated greenfield UC-PBX – UC overlay – brings power of UC to installed base – Unified Messaging application server – Voice & video conferencing server Grow UC With business requirements © 2009. All rights reserved. 15

Avaya Aura™ AS 5300 UC Client IP telephony with video Instant Messaging Presence Collaboration Call Logs Directories Preferences / configuration A true unified client with all tools accessible from one place © 2009. All rights reserved. 16

Migration To Next Generation RTS Networks Current Investments Next Generation AS 5300 PBX 1 MFSS CS 2100 WAN SS SL-100 CS 1000 Meridian 1 Extends life of existing investment LSC lite UC-PBX Avaya CM Uniquely positioned for migration to SIP and RTS © 2009. All rights reserved.

Avaya Aura. TM AS 5300 Market Proof Points Avaya AS 5300 PBX 1 APL in 2009 UC Softclient certified in Do. D for APL Successful 3 A and 3 B Assessments in 2008/2009 Successful Trident Warrior 2009 Live RTS Exercise DISA - First 10 MFSS awarded to Avaya Aura. TM AS 5300 Strategic LSC Wins Recognized UC leader © 2009. All rights reserved.

Flexible Scalability Core Hardware choice to match requirements Simplex or high Small configuration Up to 2, 000 subscribers availability Media services Gateway Co-resident or stand alone applications 150 K subscriber per system Large configuration Up to 150, 000 subscribers Networked solutions to scale beyond 150 K Single software solution to meet all scalability requirements Networked configuration Up to 1 M subscribers © 2009. All rights reserved.

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