1 INTERPERSONAL COMMUNICATION Kamal Nayan Pradhan Shailaja Upadhyaya

1 INTERPERSONAL COMMUNICATION Kamal Nayan Pradhan Shailaja Upadhyaya 2/10/2022

Agenda 2 Assertive Communication Barriers Interpersonal Communication Interpersonal Relationship Skills 2/10/2022

Harry E. Chambers Author, The Bad Attitude Survival Guide 3 People No matter what we do, we do it with people Ultimately use whatever created implement create Technolo gy Make it all happe n No matter how small the organization or how technical its process It takes people to be successful 2/10/2022

Communication is the key 4 Communication is the lifeline of any relationship. Without it, the relationship will starve to death -Elizabeth Bourgeret 2/10/2022

5 Fact and Inferences 2/10/2022

Why communication fail? 6 “The problem with communication……. . Is the illusion that it has been accomplished. ” - George Bernard Shaw 2/10/2022

Psychological Barriers 7 Attitudes and Opinions Preoccupied Thoughts Differences in Perception and Viewpoints Premature Evaluation Lack of Attention Carelessness Distrust 2/10/2022

What Barriers Do? 8 Inaction Misinterpretation Bad Work Relationships 2/10/2022

9 Exercise 2/10/2022

Improving interpersonal communication 10 Oral Communicating Behaviour Patterns Seeking information Giving information Testing understanding Disagreeing Shutting out Defending/ Attacking Blocking of difficulty stating Bringing in 2/10/2022

Improving interpersonal communication 11 Listening skills Some major listening problems: Comparing oneself with the communicator Mind reading of the speaker Rehearsing what to say Day dreaming Filtering the message Proving oneself right 2/10/2022

Improving……. . 12 Assertive listening q Paraphrasing: what the speaker has said to confirm understanding q Looking for central ideas in the message q Clarifying and asking questions until the message is clear. q Concentrating on the message, not on the speaker q Being aware of listening blocks and avoiding them. 2/10/2022

Interpersonal Communication 13 The basic skills practiced by interpersonally competent people include the following: Asserting self and assertive communication Negotiation Working with group 2/10/2022

14 Assertive Communication for Managing Relationship 2/10/2022

15 Interpersonal Relationship(IR) No matter how hard you work or how many brilliant ideas you may have, if you can’t connect with the people who work around you, your professional life will suffer. 2/10/2022

IR for a manager: why It Matters……. 16 Academic intellect is not enough for the professional success Technical proficiency does not win the prize Recent trends in the workplace give new importance to human relations Self management and effective interpersonal relationships made the difference between success and failure. 2/10/2022

17 Managing Relationship Assertively 2/10/2022

Interpersonal Relationship 18 What people talk to each other? How people Behave with each other? Why people talk to each other the way they do? Why we like some one and are comfortable around them? Why do we have awkward moments with some people? 2/10/2022

Interpersonal Relationship 19 Balance is possible between two dimensions of life. Start relationships with zero to establish healthy relations. Every relationship is for ME. Crux of relationship is attitude and behaviour. We cannot change behaviour of others but changing ours is possible 2/10/2022.

20 Transactional Analysis (TA) TA is an analysis of Transactions that go on between human beings who are interacting with each other … [that] explains why people differ from each other and behave the way they do with each other 2/10/2022

TA…… 21 A transaction can be understood as a set of a stimulus and a response when people engage themselves in communication or social exchange An Ego state is defined as "a coherent system of feelings which motivates a related set of behaviour patterns 2/10/2022

TA…… 22 The three ego states are separate, permeable repositories of all our experiences and manage all our attitude and behaviour, known as Parent, Adult and Child. Parent Adult Child 2/10/2022

23 Complementary, Crossed and Covert Transactions §Complementary transaction occurs when response to a stimulus is from an expected ego state §A transaction is crossed when unexpected or inappropriate response is made to a transaction stimulus §A covert or duplex transaction contains hidden message and involves more than two ego states 2/10/2022

Activating effective ego state 24 No state of mind is good or bad. They will either be helpful or unhelpful in certain situations. PAUSE YOUR BEHAVIOUR FOR FRACTION OF SECOND This helps activation of mind adult ego state and will help identify effective ego state for the particular moment. 2/10/2022

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Major takeaways 26 Assertive Communication Barriers Interpersonal Communication Interpersonal Relationship Skills 2/10/2022

27 Thankyou. 2/10/2022