Welcome Henry Ford Community College Cisco IP Phone

Welcome ! Henry Ford Community College Cisco IP Phone and Voice Mail Training Brought to you by: Sentinel Technologies 1

Model: 7965 G Color Phone Cisco 7960 Series - 6 Call Button Functionality

What is Vo. IP Telephony? Vo. IP is… Voice communication over the same data lines you use for your computer.

Training n Button Functions n Telephone Features n Voicemail Instructions

Buttons, Indicators, and LCD 5

LCD Screen

Navigation Scroll Bar

Directories Press the Directories button. n n n Missed Calls Received Calls Placed Calls Personal Directory Corporate Directory

Directories: Corporate Directory 1. Use the navigator bar to move to ‘Corporate Directory’ and press the Select soft key. 1. Use the navigator bar to move to the Last Name field. 2. Enter letters (like for cell phone) for your last name. 3. Press the Search soft key.

Spelling Name… Press the keypad the number of times for which place the letter appears. example: for ‘b’ press ‘ 2’ twice (This is similar to what you do on a cell phone) To backup and erase… Use the < < soft key

Directories: Call History Logs n n n Missed Calls Received Calls Placed Calls 1. Press the Directories button 2. Use the Navigator to Scroll to Received Calls 3. Press Edit. Dial soft key and enter “ 7 -1”

Footstand Adjustment

Headset and Speaker Buttons

Volume and Mute Buttons

Phone Features l 16 SOFT KEYS

Make a Call To Place a Call… Lift handset, or Press Speaker button, or Press New. Call soft key To End a Call… Hang up handset, or Press Speaker button, or Press End. Call soft key

Hold and Resume To Hold… Press the Hold soft key To return to call… Press Resume soft key

Make a 2 nd Call While on with a call and want to make another call… First… Press Hold soft key Then… Press New Call soft key

Answer a 2 nd Call While on with 1 st call… n n n Just press Answer soft key 2 Inbound calls are allowed to be “stacked” 4 Outbound calls are allowed to be “stacked”

Returning to Held Call n When the handset was put on the cradle after hold, and/or n When you have multiple calls hanging on… First… Press the Line button. 2. If you don’t have the call… Navigate and highlight the call you want. 3. Then… Press Resume soft key 1. Lift the handset if you don’t want your call to be on speaker.

Announce Transfer While on call… 1. Press Transfer 2. Dial < Extension > 3. Announce the call 4. Press Transfer again “Sandwich technique”

Blind Transfer While on call… 1. Press Transfer 2. Dial < Extension > 3. Press Transfer To CANCEL: Press End Call, then Resume

Transfer Using the Directory While on with the caller, (do not put the caller on hold) 1. 2. 3. 4. 5. Find your party in ‘Corporate Directory’ Press DIAL soft key Press Transfer Announce the transfer, if desired Press Transfer again

Send a Quick Voice Mail Message To Dial Directly to Voice Mail… Press: * Then enter: < ext. number >

Transfer Directly to Voice Mail Transfer * < ext. number > Transfer

Conference Make call to first party then… 1. Press More soft key, then Con. Frn soft key 2. Dial the next number 3. Press Con. Frn soft key again to join all together Repeat steps 1 -3 to add another party.

Conference ‘Controller’ n Only the Conference Controller can add & remove a party of a conference. n Once the Controller has hung up the conference, the conference is over. Unless, there is one remaining participant who is on the Cisco system.

Conference ‘Participants’ n All participants who are on the conference can view the conference list of participants. n Update soft key allows you to refresh your screen to reflect the real time participants.

Establishing a MEET-Me Conference: n Meet-Me Conferences allow people to have virtual group meetings over the phone. A Meet-Me conference is to be established from an IP Phone: n Meet-Me Conference Codes = XXXX - XXXX Ø Ø Ø Lift handset and Press More and Meet-Me soft keys Enter a Meet-Me Conference Number [See above] Join a Meet-Me Conference: Lift handset and dial the Meet-Me Conference number Ø Ø Number of Meet-Me Participants are 6 <update> Note: External callers will have to be transferred into the Meet. Me conference from an internal extension. This was created this way by design to restrict access from external callers.

Park a Call While on a call… 1. Press More soft key, then press Park soft key 2. Note the ‘park code ext’ <30 XX>’ in display 3. Go to a Cisco phone 4. Dial the ‘park code ext’ <30 XX>

Call Forward You can forward to… n Another extension n Or to voicemail Note: To begin programming, do not lift the handset To Cancel Forward: Press CFwd. All soft key once →

Voice Mail 39

Messages: Retrieving Voice Mail 1. Press Messages (envelope button) 2. First. If time enter you have more password… than one 12345# extension on your phone… You may need to first press the extension button before you begin.

First Time Mailbox Setup n Record your name n Record the ‘standard’ greeting n Change the default password 1. at least four digits 2. can not be a simple password 3. your password will not expire n Accept to be listed in the Corporate Directory n You can exit when you have heard, “You have finished enrollment”

Accessing Voicemail Remotely Dial your own Extension When you hear the greeting, press: * When prompted… enter: <mailbox ID> + # then: <password> + #

Messages: Main Menu At the Main Menu… Press ‘ 1’ to listen to new messages n Press ‘ 2’ to send a message to someone n Press ‘ 3’ to listen to saved messages n Press ‘ 4’ to modify setup options n

Voicemail Shortcuts At the Main Menu… n n To quickly go to first new message: press 1 - 1 To quickly go to first saved message: press 3 - 1 To turn on/off alternate greeting: press 4 - 1 - 2 To switch to full/brief menus: press 4 - 2 - 3 - 1

Unified Messaging Voice Messages will be available in your Outlook Mailbox as your emails do. To Open: Double Click on the Message Delete: Same as for a email message. The message will go into your “deleted” folder in Outlook. Forward: Same as for an email message.

Listen to Voice Mail Messages The Voice Message is a called a ‘. wav’ file. To Open: Double click on the attachment and your media player will open. This will automatically trigger your message to play. Make sure that your volume is on your PC. Important Note: If you mark your voice mail email as “read” your Message Light Indicator Light will go off and you will not be able to listen to that voice mail on your phone. In order for the voice mail to be added back to your phone mark the email as “unread”.

Name or Extension? You Should Know… When you are prompted to enter a name or an extension, you can toggle between them by pressing… # #

Retrieving Voicemail n During message playback you may: Press 1 to Restart Press 2 to Save Press 3 to Delete Press 4 to Slow Down Press 5 to Change Volume Press 6 to Speed Up Press 7 to Rewind Press 8 to Pause Press 9 to Fast-forward Press # to End

Retrieving Voicemail n After Message Playback you may: Press 1 to Replay Press 2 to Save Press 3 to Delete Press 4 to Reply Press 5 to Forward Press 6 to Save as New Press 7 to Rewind Press 9 to Play Message Time/Date

Quick Tips for Voice Mail After you Open Your Mailbox: n To move back or erase your recording: press * n To move ahead or skip through messages: press # n To change your greeting: press 4 - 1 n To change your password: press 4 - 3 - 1 n To re-record your name: 4 - 3 - 2 n For Help: press 0

Press ‘ ? ‘ ONCE and press a button for information about that feature. Help Press ‘ ? ‘ then the feature on the soft key and get full feature menu contents.

Single Number Reach n From here you can change the number or modify the “Ring Schedule” for this particular remote number.

Single Number Reach n If you just want to disable this number from SNR, uncheck the Mobile Phone and Enable Mobile Connect check boxes. n If you have multiple extensions, the left side will show the extensions associated with your profile. Check the box next to the “Line” in order to associate the Remote Destination with the phones extension.

Settings: User Preferences 1. 2. 3. Leave handset in cradle Press ‘Settings’ button Go to ‘User Preferences’ § Ring Type § Contrast

Settings: Contrast n Navigate to “Contrast” n Press “Select” soft key n Use “Up & Down” Soft Keys n Press “Save”

Settings: Ring Type n Press “Settings” n Press Select for “User Preferences” n Press Select for “Ring” n Press Select again on “Default Ring”

EMERGENCY 911 or 7 -911

Enjoy your new Cisco IP phone and Voice Mail System! Thank You! Sentinel Technologies, Inc.