Woodland Community College Student Services Year in Review

Woodland Community College Student Services: Year in Review & A Look Forward… Student Services All Staff End of Year Celebration, Luncheon and Meeting May 31, 2017

Student Services Strategic Plan Mission Statement: We are dedicated to providing comprehensive, innovative, supportive programs and services that promote the academic success of our students.

Student Services Strategic Plan Values • Student-Driven: The students’ experience shapes our programs to ensure that services are student driven and focused on success. • Respect: We strive for respect, integrity and honesty in all actions and communications. • Diversity: We foster and embrace differences among all students and employees and strive for equity in our programs. • Excellence: We strive for the innovative and efficient delivery of student focused services in order to support academic success. • Empowerment: We empower students to take action to further their education using the tools, resources and information needed to succeed. • Collaboration: We foster an environment of positive teamwork and collaboration among staff and faculty within student services and with our community partners to support the student’s transition to and success in college.

Student Services Strategic Plan Operational Goals • Support the ongoing professional development of staff and faculty in Student Services. • Use technology to create efficiencies and improve service delivery for our students. • Ensure clear communication for students, staff, and the community about our programs and services. • Strive for the continuous Improvement of services and programs using data to inform decision-making.

DATA ACCESS STUDENT INPUT S ES CC STUDENT SUPPORT OUTREACH SU STUDENT ENGAGEMENT R E T E N T I O N R E S O U R C E S TECHNOLOGY

Student Services 2016 -17 Outcomes & Achievements • Lake Campus Realignment • Continued growth of Student Ambassadors program • Implemented pilot of First Year Experience for fall 2016 & Continuing FYE for fall 2017 • Continued implementation of revamped probation student process to increase retention and success • New hires & Promotions: Hired/promoted 12 permanent full-time, 4 interim staff; 5 -8 more positions in progress… o Congratulations to: Mayra, Becky, Stanley, Uriel, Meagan, Rico, Tyahnnah, Rajdeep, Laney, Ingrid, Marrisa, Mariela….

2016 -2017 Outcomes & Achievements • Fall 2016: Student Services strategic planning: mission, goals, and values • Established new Student Services staff recognition program: Eagle of Excellence • Student Services Calendar of Meetings and Events: to support annual planning • New Technology: Launched WCC Mobile App, with more than 1, 200 downloads and nearly 600 registered users!

2016 -2017 Outcomes & Achievements • Development of Student Services brochures and publications for students • Transfer Fair Sept. ‘ 16: 25 college representatives and 374 students in attendance, with 82% of student attendees indicating their understanding of transfer improved as a result of attending the fair • Career and Financial Aid Fair Apr. ‘ 17: o 23 employers represented and more than 100 students participating • Mar. ‘ 17: Regional Counselor Mtg with feeder HS’s

Student Outreach, Access, & Engagement

Student Services 2016 -17 Outcomes & Achievements Increased Outreach, Access, and Student Engagement • Oct. 2016: WCC awarded $1. 2 million Educational Talent Search Grant targeted to HS’s in Woodland Colusa o Pioneer HS, Lee Jr HS, Pierce HS, Williams HS, Lloyd G. Johnson Jr HS, Maxwell Elementary School (6 th-8 th graders), and Maxwell HS. • Continued student engagement activities: Welcome Weeks, Fall Fest, Winter Fest, and Spring Fest and added Grad. Fest and Grad Week, and special workshops (Know Your Rights for undocumented students & families) • Financial Aid launched the new online WCC Financial Aid Counseling Center tool at https: //wcc. getcounseling. com/and FA TV https: //wcc. financialaidtv. com/ as resources for students • Financial Aid began campus workshops to increase understanding and awareness of FA

Student Services 2016 -17 Outcomes & Achievements Increased Outreach, Access, and Student Engagement • Spanish-Speaking Parent Outreach: WCC partnered with EAOP form UC Davis on the Caminos a la Universidad program to provide information about college to Spanish-speaking parents in the community through monthly workshops.

Student Services 2016 -17 Outcomes & Achievements New Student Orientation & Jump. Start • New online orientation (expected fall 2017) • Increased Jump. Start participation: o 2015: 155 o 2016: 167 o 2017: 189 (+51 registered, but could not attend) • Jump. Start student feedback: o 84% of students indicated they feel prepared to start college after attending the orientation, with 88% finding the Student Ambassador-led campus tours helpful, and 84% indicating the ed planning sessions to select courses were “extremely helpful” and “very helpful. ”

Student Services 2016 -17 Outcomes & Achievements Increased Access and Support: • EOPS/CARE increased program participants from 228 in 2015 -16 to 515 in 2016 -17 • TRIO served 285 students and ETS served 222 students in 2016 -17 • DSPS served 372 students • Financial Aid Office administered 4, 187 BOG Fee Waivers applications and so far, 2, 556 for 17/18 • WCC received a $219, 000 increase in SSSP funded due to increased service levels (counseling, ed plans, orientations, assessments) for 2016 -17

Student Services 2016 -17 Outcomes & Achievements Increased Access and Support: • Feb. 2017: WCC awarded a $10, 000 Walter S. Johnson grant to launch new Guardian Pathways to Success program for Foster Youth • WCC was awarded a $12, 000 Sunrise Rotary grant in December 2016 to launch new Food Pantry for fall 2017

Student Services 2016 -17 Outcomes & Achievements Student Survey Data to inform Continuous Improvement Efforts… • 350 students completed the Student Services campus-wide survey at the Woodland, Colusa, and Lake campuses (May 2017) • Focus groups in progress: graduating students, FYE, first year students, and Latino/African-American Males (May/June 2017) • Jump. Start Orientation surveys (April/May 2017) • Graduation surveys (petition & Commencement) • Online orientation surveys • Program-specific surveys: EOPS/CARE, Cal. WORKs, TRIO, DSPS • Veteran student focus group on student needs (Nov. 2016)

2017 -2018 Goals • Focus on increasing student engagement and campus outreach efforts • Increasing student success and retention • Improving internal Student Service processes and policies • Building capacity to improve and expand service delivery • Education Master Plan Goals related to Student Svcs

2017 -2018 Planned Activities 1. Food Pantry launch 2. Student Crisis Resources and training 3. Partnership with Yolo County Mental Health for on campus support and referral 4. All staff professional development/training workshops: 9/5 and 10/25 5. New online orientation and probation resources

2017 -2018 Planned Activities 6. Continued focus on student retention strategies: FYE, Guardian Pathways to Success, etc… o Expand FYE pilot to Colusa and Lake for fall 2018 7. Increasing student engagement and outreach 8. Pilot onsite matriculation 9. Online Student Services 10. Focus on ACCREDITATION

Working Together to Make Student Services an Exceptional Organization

Building a Stronger Student Services • • • Annual planning calendar Strategic plan: mission, goals, values Staff recognition program (peer nominated) All Staff Meetings and Celebrations (twice per semester) Expanded training opportunities for all staff Staff engagement and input in planning processes and activities (policy development, process improvements, campus events, committees, workgroups) • Organizational assessment and July retreat • Teambuilding

Building a Stronger Student Services Your ideas and input matter

Student Services Eagle Award Nominees Joanna Ramirez, Counselor Regina Leo, Counselor Lydia Villalobos, Financial Aid Becky Reyes, Financial Aid Laney Mangney, EOPS/CARE Counselor Lisa Muratella, Admissions

Spring 2017 Awardee Congratulations, Laney Mangney!

Thank YOU for all your hard work & commitment in serving our students!