TEAM ENGAGEMENT FOR THE DIGITAL ERA AVAYA CONFERENCING

TEAM ENGAGEMENT FOR THE DIGITAL ERA: AVAYA CONFERENCING Roger Wallman Sr. Manager Product Marketing – Enterprise Solutions rwallman@avaya. com Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

OUR VISION IS TO HELP PEOPLE AND ORGANIZATIONS TO MOVE TO THE DIGITAL AGE OF COMMUNICATIONS Avaya Everywhere A smart, digital world where all communications across devices and software apps are secure, in-context. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 2

DIGITAL TRANSFORMATION Driving the Need for UC Evolution DIGITAL TRANSFORMATION ERA MOBILE ERA UNIFIED COMMUNICATIONS ERA Avaya is defining the future of UC making it a natural part of how we connect, communicate and collaborate. UC on the devices, within the applications and browsers people use every day: simple, transparent, in context, user defined. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 3

AVAYA FOR SMART COMMUNICATIONS CUSTOMER ENGAGEMENT (Multi-touch Customer Experience) TEAM ENGAGEMENT (Rich Collaboration Tools) USE CASE DRIVEN (People, Process / Dynamic, Things) ECO-SYSTEM (Take your business further) AVAYA BREEZE APPLICATIONS PLATFORM & CLIENT SDK ANYWHERE, ANYTIME COMMUNICATIONS Avaya is uniquely positioned to transform your customer experience, enhance the productivity of your employees and to transform your business processes Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 4

DELIVERING ON THE VISION 4 Avaya Equinox™ desktop, browser, conference room collaboration Mobile, Avaya Equinox 4 Avaya Vantage™ Mobile App simplicity with the benefits of a contemporary dedicated device Avaya Vantage Custom Experiences Avaya Oceana Workspaces Avaya Breeze Client SDK 4 Avaya Breeze™ Client SDK Accelerate outcome centric solutions that drive productivity and performance Customer Engagement Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy Team Engagement Conferencing 5

AVAYA EQUINOX MOBILE-FIRST UX One touch to. . . Anything Simple, easy, contextual, device optimized experience ALWAYS ON MESSAGING Any Media Device Continuity IN-APP UC EXPERIENCE User-defined UC in the apps you use Embed, integrate, customize EXTENSIVE WEB COLLABORATION & CONFERENCE STREAMING Screen & application sharing, whiteboard, remote desktop control 100, 000 live viewers RICH HD VIDEO, HIGH SCALE AUDIO Hollywood squares, multi-vendor room system interop. Multiple large meetings SOFTWARE BASED / ZERO DOWNLOAD Flexible, virtualized deployment Frictionless collaboration via Web. RTC and HTML 5 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 6

AVAYA KEY BENEFITS 1 Mobile First – Enterprise Class Communications 2 Best In-App Experience Advantage 3 SMART Digital Solution Accelerator 4 Powerful Collaboration for ALL Collaborate in Context, from Anywhere, without Compromise Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 7

1. MOBILE FIRST – ENTERPRISE CLASS MOBILE FIRST USER EXPERIENCE 4 Simple, easy, contextual controls 4 Device optimized experience 4 Auto discovery installation! 4 Action oriented workflow 4 One touch to…anything Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy INNOVATIVE ‘TOP OF MIND’ One Touch for Rapid Response 8

1. MOBILE FIRST – ENTERPRISE CLASS ALWAYS-ON MESSAGING 4 Any media 4 Device continuity Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy ENTERPRISE CLASS HD VOICE & VIDEO 4 Reliable, secure, HD voice & video 4 Multi Device Access (MDA) 4 Simple recording and playback 4 No VPN required 9

2. BEST IN-APP EXPERIENCE With Avaya Equinox for Web NO SOFTWARE SOLUTION Web RTC or Phone VOICE / VIDEO 4 4 Contacts, IM and Presence Collaboration Actions Unified Messaging Integrated Conferencing Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy IN-APP UC WORKFLOW 4 4 Contextual Collaboration Screen-pops CTI Click-to-X 10

COMPLETE BROWSER SOLUTION Extends to “IN-APP” Cloud Work-flow EQUINOX FOR WEB MEETING INTEGRATION + + 4 In-App UC Experience 4 Contacts, IM and Presence 4 Office 365 or Google Apps 4 Collaboration Actions 4 Unified Messaging BEST OF CLOUD 4 Avaya Equinox Meetings 4 Zang Spaces 4 Others… Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 4 Salesforce. com 4 Others… 11

FRICTION-LESS MEETING EXPERIENCE Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 12

AD-HOC, SCHEDULED AND PERSISTENT MEETINGS Full Range of Collaboration Use Cases 4 Fully featured virtual room for group video, audio conferencing and web collaboration 4 HD Video with Room Integration 4 Highly scalable supporting audio, video and web conferencing needs Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 4 A new way to organize people, teams and assets to get work done by engaging in always-on workspaces anchored on activity streams 4 Collaborate through video and group chat. Contextual links to other team resources like shared documents and storage 4 Teams can be formed with anyone, across organizational boundaries 13

FUTURE PROOF – SOFTWARE BASED Addressing All Markets Trends Moving to SW & Virtual Switching + Transcoding Infrastructure on the Cloud Multiple Device Accessability Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy Simplicity Web. RTC 14

3. SMART DIGITAL SOLUTION ACCELERATOR AVAYA BREEZE CLIENT SDK 4 Simplifies creating and customizing the user experience 4 Enables communication and collaboration within context and business processes 4 Embed into any application 4 Build unique vertical applications 4 Extend and integrate quickly through Avaya Breeze, workflow automation, and Snapp Store eco-system 4 We use it ourselves! Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 15

INTRODUCING THE NEW CLIENT SDK Avaya’s Ground Breaking Developer Tools That Makes It Easy To… NEW DEVELOP AND DEPLOY new collaboration applications quickly (Avaya Breeze Snap-Ins) EMBED COMMUNICATIONS in your applications (Avaya Breeze Client SDK) automating and improving Business Work-flow making Users more Effective and Engaged Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 16

SAMPLE SMART DIGITAL ENABLEMENT With Avaya Breeze and Client SDK DIFFERENTIATED EXPERIENCES FOR YOUR CUSTOMERS Hospitality Kiosks / Auto Attendant Revolutionize the bed side ‘phone’ experience Show case your brand with a modern and fresh walk up experience NEW AND COMPELLING APPLICATIONS Customer Care Health Care Combine front and back office workflow for improved service delivery Integrate communications directly into the work-flow for improved care delivery COMMUNICATIONS ENABLE ANYTHING Avaya Partner Internet of Things Develop packaged and custom applications for your customers Mobile and Web RTC connecting users and devices in ways that were just never possible before Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 17

EQUINOX RUNS ON AVAYA VANTAGE™ AVAYA VANTAGE 4 Always-On, Always Ready ANDROID + APPS + SDK = ENDLESS POSSIBILITIES 4 Fusion of mobile app simplicity with contemporary dedicated device 4 Secure, administrable 4 Excellent acoustics 4 Equinox out-of-the-box 4 Customizable via Breeze Client SDK 4 Deliver unique business application integration, Ideal for verticals 4 Value above and beyond IP deskphone Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 18

SAMPLE CUSTOMIZATION FOR VERTICALS HEALTHCARE RETAIL As a dedicated desktop device Avaya Vantage. TM enables unique custom experiences - meshing into customers’ workflows and business processes. HOSPITALITY Customize apps for verticals such as hospitality, healthcare, retail, government, media & entertainment. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy MEDIA & ENTERTAINMENT 19

AVAYA VANTAGE™ Avaya Vantage. TM pushes the boundaries of user experience 4 Simple & ready for instantaneous human engagement – Customizable touch screen – Secure, dedicated device – advantages of a phone AND flexibility of an application platform – Always on, Always Available, Always Powered. 4 Contemporary form factor – – – All-glass device No visible mechanical buttons Camera (optional) Optional cradle w/handset Acoustic excellence Simple to deploy - desk mount plus a wall mount Why a dedicated device: Simple! Always On, Always Powered, Always Ready! Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 20

SOME OF OUR EARLY ADOPTERS SMART Healthcare SMART Hospitality Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy Internet of Things 21

SMART DIGITAL SOLUTION ACCELERATOR Eco-system Enablement Snapp Store 4 Download, Deploy and Run Fully Functional applications on your Avaya Breeze platform 4 3 rd Party ISV’s and Developers rolling out Snap-Ins to help you execute your business goals 4 Simplify Application Development with Pre-Built Modules 4 No other vendor allows you to extend your core platform like Avaya Dev. Connect 4 Avaya’s developer partner program 4 Full access to developer resources (docs, guides, SDKs, and APIs) 4 Avaya Collaboratory — Avaya's cloud-based, developer sandbox. Design, create and deploy apps for mobile, web, telephony, email, SMS and video engagement, all without the need for any on-premises components Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy Zang. io 4 Rich Cloud API offering Communication Platform as a Service 4 Extend your work-flow through Cloud connectivity 4 Scale up and down with Usage based metering 22

AVAYA KEY BENEFITS 1 Mobile First – Enterprise Class Communications 2 Best In-App Experience Advantage 3 SMART Digital Solution Accelerator 4 Powerful Collaboration for ALL Collaborate in Context, from Anywhere, without Compromise Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 23

4. POWERFUL COLLABORATION FOR ALL CLIENT SUITE / WEBRTC UC, zero download with browsers, client apps HIGH SCALE AUDIO Multiple large, simultaneous meetings EXTENSIVE WEB COLLABORATION Screen & application sharing, whiteboard, remote desktop, keyboard & mouse control INTEGRATED EVENT CONFERENCING HD video & content streaming to 100, 000 live viewers SOFTWARE BASED Flexible, virtualized deployment RICH HD VIDEO Hollywood squares, multivendor room system interop. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 24

TEAM ENGAGEMENT CONVERGENCE HISTORY AVAYA EQUINOX FULL CONVERGENCE R 2. 1 Avaya Communicator Flare R 1. 1 One-X Mobile R 6. 2 One-X Communicator R 6. 2 Scopia R 8. 3 Avaya Aura Conferencing R 8. 0 Interop 2014 Uses Common Avaya Breeze Client SDK based FP 3 R 8. 3 SINGLE, FULLY FEATURED USER EXPERIENCE 4 Multi Platform 4 Enterprise Telephony 4 Presence, Multimedia Messaging, Lync Federation 4 Audio / Video / Web Conferencing CONVERGED CONFERENCING 4 Virtualization 4 Audio / Video / Web Conferencing 4 Portal with Web. RTC 4 Recording / Streaming 4 Integrated with Team Engagement Clients Integrated Collaboration 2015 R 8. 3 Scopia R 8. 3 FP 2 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 25

POWERFUL COLLABORATION FOR ALL Avaya Convergence Equinox Servers AAC 8 (GA Now) Scalable Audio Scopia 8. 3 (GA Now) Scalable Audio Transcoded Video Web Collaboration Switched Video Rich Video Room Integration Remote Access Full Client Suite Software Based Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy Hardware Based 26

RICH HD VIDEO CONFERENCING Multi-Vendor Integration 4 Full interoperability with virtually any video room system 4 Transcoded video up to 28 Hollywood squares 4 SIP clients like H 175 Video Collaboration Station supported 4 3 rd party video room system management – Cisco, Lifesize, Polycom, Tandberg 4 Microsoft Lync 2013 & Skype for Business support Mary Meeker, Morgan Stanley, Mar 2012 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 27

POWERFUL COLLABORATION FOR ALL Scalability Max Current Calls Transcoded Video & Web Content Additional Audio Only, Web & MSS Total 5, 000 2, 500 7, 500 400, 000 Max Number of Users OTT / TE Max GK / SM User Registrations 10, 000 H. 323 / 150, 000 SIP TE Max Calls in Single Meeting Max MCUs Managed Max Participants in Single Streaming Event Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 500 50 100, 000 28

AVAYA EQUINOX MEDIA SERVER 4 Integrated in the same virtual application – Audio / Video MCU Codec – Audio only high capacity MCU – Web. RTC H. 264 Baseline H. 264 High-Profile – Web Collaboration Details § § § Decode from CIF to 1080 p Encode: CIF, 240 p, 352 p, 480 p, 720 p, 1080 p AVC, SVC H. 263 CIF, 4 CIF VP 8 240 p, 352 p, 480 p, 720 p AAC-LC Video only calls Opus All calls Siren 14 / G. 722. 1 Annex C Video only calls G. 722, G. 722. 1 All calls – All the software inside a single file image G. 729 All calls – Configured operating system (Red Hat Linux 6. 7) G. 711 All calls 4 Pure software – No media accellerator blades – All processing done on server CPU’s including powerful HD video transcoding! 4 Open Virtual Appliance (OVA) package Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 29

VIRTUALIZATION ADVANTAGES 4 Server infrastructure consolidation 4 Reduced cost of installs and upgrades 4 Faster adoption of collaboration capabilities 4 Reduction in system operating expenses Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 30

AVAYA EQUINOX MEDIA SERVER CAPACITY Two Working Modes # Ports Audio, Video, Web Collab, Web. RTC High Capacity Audio + Web Collab H. 264 1080 p 30 / VP 8 720 p 30 H. 264 720 p 30 / VP 8 480 p 30 H. 264 480 p 30 Audio Web Collab 4 20 40 80 2, 000 3 15 30 60 1, 500 2 10 20 40 1, 000 1 5 10 20 500 # Licenses 4 Video ports can be mixed as usual (1080 p 30 = 2 x 720 p 30 = 4 x 480 p) 4 Audio separate resources 4 Web. Collab separate resources Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 31

AVAYA EQUINOX MEDIA SERVER How to Have Both Working Modes Running Deploy two Avaya Equinox Media Server machines: – Full Audio, Video, Web Collab, Web. RTC – High Capacity Audio + Web Collab EQUINOX MANAGEMENT EQUINOX MEDIA SERVER Full Audio, Video, Web Collab, Web. RTC Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy EQUINOX MEDIA SERVER High Capacity Audio + Web Collab 32

AVAYA EQUINOX MEDIA SERVER Linux All-in-One Open Virtualized Appliance (OVA) Offer Element Virtual Appliance Virtualized Environment Server Provided By: Avaya CSR 3 -6 Y – 383564 R 630 (Dell) 383518 DL 360 PG 9 (HP) Customer Hypervisor Avaya Provided Appliance Virtualization Platform (AVP) Customer Provided VMware Licenses Included in Virtual Appliance offer from Avaya Customer Provided Server and Virtualization Management Solution Deployment Manager* VMware v. Center and Solution Deployment Manager VMware Training required none VMware Certification * Solution Deployment Manager only for Aura Suites TE model; for OTT there will be an external APP Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 33

STREAMING & RECORDING MADE EASY Private, Enterprise “You. Tube” Like Portal 4 Robust Streaming – 100, 000 live viewers – Event scheduling – Private Q&A chat with moderator(s) 4 Universal Player – Zero download – Video & presentation – i. OS, Android, PC, Mac – Compatible with Flash for older OS or browsers, Silverlight, HTML 5… 4 Record & Playback – From any Equinox client or Scopia system Mary Meeker, Morgan Stanley, Mar 2012 – MP 4 download for offline viewing – 1080 p @ 30 fps – Gallery video layout Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 34

VIDEO ENABLED ENDPOINT PORTFOLIO Scopia XT Telepresence § H. 265 Multi-stream Scopia XT 7100 § § § HD 1080 p, H. 265 HEVC, SVC, 10 x Zoom USB recording, i. Pad control standard 4/9 port MCU options Scopia XT 5000 § § 1080 p 60, H. 264 High Profile, SVC, 10 x Zoom USB recording, i. Pad control standard, 4/9 port MCU options Scopia XT 4300 § § New 1080 p 60, H. 264 High Profile, SVC, 5 x Zoom USB recording, i. Pad control, 4 port MCU options Scopia XT Executive 240 § § 1080 p 30, H. 264 High Profile, SVC USB recording, i. Pad control, 4 port MCU options H 175 Video Collaboration Station § § Huddle / personal system w/HDMI I/O 1080 p 30 wide angle detachable camera, H. 264 High Profile, SVC E 159/E 169 Media Stations § Docks for mobile devices Equinox Soft Clients § 1080 p 30 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 35

MEETING CONTINUITY – MOBILE TO ROOM SYSTEM Avaya Mobile Link Mary Meeker, Morgan Stanley, Mar 2012 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 36

PRESENT WIRELESSLY VIA SCOPIA Avaya Screen Link Mary Meeker, Morgan Stanley, Mar 2012 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 37

SCOPIA XT ENDPOINT EQUINOX ENHANCEMENTS Native Web Collaboration Content Support 4 Improved quality and experience 4 Less bandwidth required Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 38

SCOPIA XT ENDPOINT EQUINOX ENHANCEMENTS Scopia Control Mobile App Improvements 4 Automatic detection of Scopia XT system using sonic proximity 4 New look and feel with display rotation support 4 Support for i. Pads and i. Phones (i. Phone 5 or higher) Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 39

SCOPIA XT ENDPOINT EQUINOX ENHANCEMENTS Auto-provisioning 4 Easy setup – Enter your provisioning code and get full setup – Wherever is your endpoint – Just two clicks to configure Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 40

SCOPIA XT ENDPOINT EQUINOX ENHANCEMENTS Presence with Avaya Aura and Avaya IP Office Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 41

SCOPIA XT ENDPOINT EQUINOX ENHANCEMENTS Improved Security 4 Protocol selection by GLAN 4 Hide call history 4 AES 256 for media 4 TLS 1. 2 for SIP 4 DH 2048 for key exchange 4 Certificate validation (expiration, mandatory fields, …) 4 Whitelist Mary Meeker, Morgan Stanley, Mar 2012 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 42

SCOPIA XT ENDPOINT EQUINOX ENHANCEMENTS New Embedded MCU Features 4 Built-in MCU with H. 265 support on XT 7100 (unique!) 4 Lecturer mode in built-in MCU when XT is host on all Scopia XT Series Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 43

AVAYA KEY BENEFITS 1 Mobile First – Enterprise Class Communications 2 Best In-App Experience Advantage 3 SMART Digital Solution Accelerator 4 Powerful Collaboration for ALL Collaborate in Context, from Anywhere, without Compromise Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 44

AVAYA EQUINOX CUSTOMER BENEFITS Many Benefits of One Platform 4 For the Users – One login – One experience – One system to learn 4 For the IT Administrator – Smaller footprint – More efficient – Single provisioning – One system to support & administrate – One set of usage statistics Mary Meeker, Morgan Stanley, Mar 2012 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 45

AVAYA GLOBAL SERVICES FOR AVAYA EQUINOX™ Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 46

AVAYA GLOBAL SERVICES A Continuum to Increase Business Value OPTIMIZE OPERATE PLAN & DESIGN 4 Requirements & Functional Definition 4 Readiness & Capacity Planning 4 Technical Design DEPLOY & INTEGRATE 4 Implementation & Testing 4 Project & Program Management 4 Software Applications & Multi-Vendor Integration SUPPORT 4 24 x 7 Remote Technical Support with Software Upgrades, State of the Art Diagnostics 4 Options for Onsite Support & Advanced Services 4 Proactive Monitoring & Management Services 4 Cloud Hosted & Delivery Options 4 Direct & Partner Enabled Solutions 4 Continuous Performance Analysis & Optimization 4 Performance Monitoring 4 Transformational Services Delivery 4 Hybrid & Mixed Environments Professional Services / Global Support Services / Private Cloud and Managed Services Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 47

SUPPORT ADVANTAGE PREFERRED Award Winning Support with Automated Diagnostics and Resolution SERVICE INCLUDES: 4 24 X 7 Remote technical support for software and hardware 4 Access to Avaya Support Website (ASW), upgrades, updates, fixes and security advisories Available through Avaya or an Avaya Authorized Partner 4 Enable Avaya remote support via Secure Access Link (SAL) Gateway software - Healthy SAL connectivity enables issues to be resolved 42% faster 4 Diagnose interoperability issues across mixed environments and isolate the root cause faster with Multi-Vendor Collaborative Support 4 93% alarm auto-resolution and 73% more likely to avoid an outage with world class automated diagnostics and proactive restoration capabilities using EXPERT Systems. SM 4 Unprecedented network visibility with Avaya Diagnostic Server with SLA Mon. TM technology to help optimize network performance and can help Avaya Tier III resolve issues up to 50% faster 4 Rapid resolution with response SLO of 15 minute via the web and proactive alert of network issues (PSTN & IP) 4 Simple & automated movement of licenses globally with Global License Portability 4 Increased security & ease of managing authentication policies with Avaya Secure Access Link (SAL) Policy Server software Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 48

AVAYA MANAGED SERVICES Enables businesses to maximize investments and maintain control of operations while freeing IT staff to shift focus to more strategic activities MAXIMIZE YOUR INVESTMENT EXTEND IT STAFF 4 Maximize performance of applications, reduce risk and improve overall quality of service 4 Provide additional support to increase customer satisfaction by meeting Service Level Agreements 4 Reduce Total Cost of Ownership through scalability 4 Leverage Avaya-certified staff for dayto-day operations 4 Reduce costs and management expenses, enabling a more predictable budget 4 Redirect high value resources to critical functions Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 49