Previous Name New Name Sf B PSTN Conferencing

Previous Name New Name Sf. B PSTN Conferencing Office 365 Audio Conferencing Sf. B PSTN Consumption Office 365 Communications Credits Sf. B PSTN Calling Office 365 Calling Plan Sf. B Cloud PBX Office 365 Phone System

Office 365 Calling Plans Cloud PBX (O 365 Phone System) Manage your PBX in Office 365, with support for features like hold, forward, transfer, voicemail , auto-attendant, call queues, and more… Calling Plans Obtain a phone number from Microsoft or transfer (port) your existing number to Microsoft. Receive inbound calls and place outbound calls to the public switched telephone network (PSTN) Sf. B & Teams Office 365 calling plans work with both Sf. B & Teams (when released) Managed service Avoid costly infrastructure management Centralized admin Use O 365 to acquire/assign numbers and manage users Consolidated billing Bring all plans and communication costs into a single bill

PSTN Calling Availability Available today in: United States United Kingdom Puerto Rico France Spain Ireland Netherlands Coming soon: (Nov 1, 2017) Germany Belgium On the horizon (dates to be announced) Canada Australia Japan Sweden Switzerland Italy

Flexible calling plans Domestic plans Covers in-country dialing only based on license country usage location 3000 min/u/m (US/PR) 1200 min/u/m (all others) outbound calling $12/u/m (USD) Limited Availability 120 min/u/m outbound calling $6/u/m (USD) Cloud PBX Domestic + International plan Covers 196 countries (landline/mobile) 3000 min/u/m (US/PR) 1200 min/u/m (all otheres) domestic outbound calling 600 min/u/m International outbound calling $24/u/m (USD) + PSTN Consumption for dialing destinations not included in calling plan –ORto overrun your monthly allotment of minutes

International Plan: where can you call? 196 countries included in international plan Not included in calling plan* Antarctica Kiribati Seychelles Burundi North Korea Sierra Leone Chad Liberia Solomon Islands Cook Islands Madagascar Somalia Cuba Maldives St. Helena East Timor Mauritania Tokelau Falkland Islands Niue Tonga (Malvinas) Papua New Guinea Tunisia Gabon Samoa Tuvalu Gambia Sao Tome and Vanuatu Guinea-Bissau Principe *Calls to these countries require consumption (O 365 Communication Credits) and are billed per minute

PSTN Calling Plans Subscriptions & Consumption Overview Enterprise E 1, Enterprise E 3 or Sf. B Plan 2 (standalone) Cloud PBX PSTN Domestic Calling PSTN Consumption PSTN Domestic + International Calling Enterprise E 5 Note: Cloud PBX & PSTN Conferencing are INCLUDED in E 5 PSTN Domestic Calling PSTN Consumption PSTN Domestic + International Calling

PSTN Calling Subscriptions & Consumption Overview Scenario Perquisite purchase Unlimited inbound calling to a user Outbound calling to domestic or International destinations (as included in selected plan) Domestic Calling Plan OR Domestic+ International Calling Plan Outbound calls to destinations not included in the calling plan subscription Outbound calls over monthly calling plan subscription minutes How billed Included in subscription billed perper minmin billed PSTN Consumption (Communication Credits) billed per min

Where can I look up consumption rates? Rate Tables • Rate tables are now available and downloadable via a CSV file. • You can select your country (of your billing address), currency, and rate type (toll or toll free) PSTN calling plans py-per-minute rates https: //aka. ms/callingrates DISCLAIMER: “International dial-out rates are subject to change and individual customer rates are not locked during the term of their agreement. Changes will be minimized where possible to avoid disruption to customers while ensuring rates remain competitive with local market conditions. ”

One plan per user. Minutes are pooled at plan and country level. UK domestic 6, 000 mins US domestic Cannot share pooled mins 15, 000 mins US domestic & international Cannot share pooled mins 15, 000 3, 000 domestic mins international mins Whichever is reached first 5 Users 1, 200 min/u/m X 5 users = 6, 000 minutes 3, 000 min/u/m X 5 users = 15, 000 minutes Note: Pool size is based on *assigned* licenses and not purchased licenses 5 Users 3, 000 min/u/m X 5 users = 15, 000 domestic mins 600 min/u/m X 5 users = 3, 000 int’l mins

Requires PSTN Consumption & billed per min Toll Elsewhere PSTN Calling User Toll Dom or Intl Toll Free Toll Inbound PSTN Subscription Outbound PSTN Cloud PBX (Auto-Attendant/Call Queues) Included in subscription

Sf. B & Teams PSTN Licenses Before you license users, you will need: 1) Cloud PBX (O 365 Phone System) Licenses (via E 5 or standalone) 2) PSTN Calling Plan (Domestic –ORDomestic+International) 3) PSTN Consumption for any calls which require per minute billing –OR- if you overrun your monthly allotment of minutes in your calling plan 4) You can add any of the above licenses here using “Add subscriptions” Note: If you are a volume licensing customer, you will buy the calling subscription via your enterprise agreement. However, consumption is still purchased/set up in the O 365 admin portal as shown in this example. For current pricing, please visit PSTN Consumption billing site

PSTN Consumption: Manage per minute billing Always recommended customers use the auto-recharge feature All customer admins get email notifications Add one-time funds Pay with Credit Card or Invoice (e. g. VL EA) Turn on/off auto-recharge Setup auto-recharge amount and threshold For current pricing, please visit PSTN Consumption billing site

Office 365 Admin Center: Assign licenses to user(s) 1 - Assign Cloud PBX license to user (either via E 5 or the Standalone Cloud PBX license) 2 - Assign PSTN Calling license to user 3 - Assign PSTN Consumption license to user

PSTN Service License Assignment User Location determines “domestic” context for user. User must have a PSTN Calling license to assign PSTN Consumption license

Create an emergency address (prior to phone number assignment) Create emergency address Note: In European countries, the emergency address is used to validate/activate the number. The emergency address must map to the supported geography of the telephone number. For example, if you create a Berlin, Germany address, you can only associate a Berlin Germany telephone number with that address. Enter Address Details • • Assign friendly name for address Company Name Country Detailed Address Info Important Concepts • • Emergency addresses must match the assigned country of the user. Telephone numbers must match the country of the user (cannot assign a German number to a UK user)

Bring your phone numbers to Office 365 Number porting options Easy online form (US) Elevate Connect White-glove service (US, PR, UK, France Ireland & Spain)

Number porting—Basics Preparing to port • Do not disconnect service with current carrier • Make sure there are no freezes on your account • Turn off any special carrier side features for the numbers (e. g. Distinctive ring, Centrex service, ISDN/DSL lines) Creating a request • All numbers need to be from a single • • carrier (Cannot be part of any pending port requests & not residential service) Company name and address much exactly match the losing carrier details on file Billing Telephone Number (BTN), Account Number & PIN/Passcode (if required) Letter of Authorization (LOA) signed by authorized party of your company Choose Full Port (No numbers left behind) or Partial Port (Leaving some numbers with losing carrier)

Number porting—Best practices & common problems Best practices • If you’re planning on porting > 100 numbers, it’s better to engage the service desk to help guide & project manage the process • Plan your porting schedule well in advance – waiting until the last minute will often result in problems Problems which can be encountered • Order completion dates slip because of 1 or more order exceptions from the losing carrier • The port order was rejected during scheduling, and the numbers can’t be ported • The port activation is delayed and is taking longer than 2 hrs to complete (occurs mainly in Europe) • The port activation fails and the numbers remain with the losing carrier

Search and acquire Request and reserve new numbers in cities where PSTN Calling is available Immediate connectivity Provision phone numbers for all your Office 365 users in minutes White glove service Don’t see a number/city you need? Contact our telephone number service desk to request the numbers you need!

Assign phone numbers to users – select number 1. Select phone number, choose assign

Assign phone numbers to users 1. Choose user to assign the number 2. Choose emergency address for the user, then save 123 Anywhere St, Seattle, WA 98101 US

Sf. B Admin PSTN Usage Reports Cost of the call if not included in the subscription Capability=license used for the call MCOPSTNPP is Consumption MCOPSTN 1 is PSTN Domestic Calling Note: See PSTN usage reporting support article for full list of capabilities as well as report field description details PSTN Usage Reporting Documentation https: //aka. ms/pstnreports

PSTN Usage Report CSV Export View User Location User Id Phone Number Caller ID Call Type Domestic / International Destination Dialed Number Type Start Time (UTC) Duration Charge Currency GB sfbe 2 e 97@E 2 ETest 0 MBN 1 P 00 2. onmicrosoft. com +441204356794 +441204852573 pstn_in Domestic United Kingdom Subscriber 8/6/2016 4 0 USD US sbsbvcpcpvt 10@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +14257065156 +12702163151 user_out_conf Domestic United States Subscriber 8/5/2016 1638 0 USD US sbsbvcpcpvt 10@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +12702163151 +14253014419 pstn_in Domestic United States Subscriber 8/5/2016 699 0 USD US sbsbvcpcpvt 10@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +12702163151 +14253014419 pstn_in Domestic United States Subscriber 8/5/2016 77 0 USD US sbsbvcpcpvt 10@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +12702163151 +14253014419 pstn_in Domestic United States Subscriber 8/5/2016 9 0 USD US sbsbvcpcpvt 15@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +14258855690 +14692179534 user_out_conf Domestic United States Subscriber 7/26/2016 22 0 USD US sbsbvcpcpvt 15@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +14692179534 +14253013310 pstn_in Domestic United States Subscriber 7/26/2016 126 0 USD US sbsbvcpcpvt 15@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +14253013310 +14692179534 pstn_out Domestic United States Subscriber 7/26/2016 696 0 USD US sbsbvcpcpvt 15@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +14256479645 +14692179534 pstn_out Domestic United States Subscriber 7/26/2016 173 0 USD US sbsbvcpcpvt 15@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +14253014419 +14692179534 pstn_out Domestic United States Subscriber 7/26/2016 214 0 USD US sbsbvcpcpvt 15@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +14253014419 +14692179534 pstn_out Domestic United States Subscriber 7/26/2016 0 0 USD US sbsbvcpcpvt 15@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +14257065156 +14692179534 user_out_conf Domestic United States Subscriber 7/26/2016 83 0 USD US sbsbvcpcpvt 15@E 2 ETest 0 MB N 1 P 002. onmicrosoft. com +14253014419 +14692179534 pstn_out Domestic United States Subscriber 7/26/2016 1824 0 USD US gabba 06@E 2 ETest 0 MBN 1 P 00 2. onmicrosoft. com +14252508710 +498931766617 pstn_in Domestic United States Subscriber 7/21/2016 75 0 USD How can customer find out how many minutes they used in their pool? Current: Customer can download PSTN Usage data and do a pivot in excel by capability (e. g. subscription type [“capability” in PSTN Usage report] and Usage Location) Future: Will produce a customer minute pool report in the admin center (forecast CY 17/Q 4) PSTN usage report limited to 10 k rows. Current: Export limited to 10 k records. Future: Will produce customer downloadable reports with no record limits (forecast CY 17/Q 4)

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