Overview Cloud PBX PSTN Calling Onpremises PSTN Connectivity

• • Overview Cloud PBX PSTN Calling On-premises PSTN Connectivity

Cloud PBX in Office 365 PSTN services provided by Microsoft Users online or on-premises Integration with PSTN services on-premises End-user features & customer PSTN services integrated onpremises

Modern Voice with Cloud PBX INCREASE AGILITY AND CONSOLIDATE MANAGEMENT WITH VOICE SERVICES IN OFFICE 365 Make, receive, and transfer business calls in the office, at home, or on the road using phone, PC and mobile. End-user calling features & Tenant Admin controls for manageability. PSTN Capability using Microsoft PSTN Calling service or On-premises PSTN Connectivity. Worldwide availability in E 5 suite or as an add-on.

Global calling for Office 365 customers based on Microsoft PSTN Calling Plans PSTN Calling plans for Office 365. International & Domestic calling subscriptions available. Includes DIDs and number porting. Initially available in the US, followed by additional countries in 2016.

Take advantage of calling services from telco operators worldwide. Enables users worldwide to use Office 365 voice features with existing carrier relationship, contract & circuits. Hybrid offer uses Skype for Business Server technology for interconnection to PSTN and PBX assets.

Complete call control in Office 365. Azure Express. Route** or Public Internet Customer Premises Office 365 Two core parts always in the cloud: - Cloud-based call control for end-users - Tenant admin user experience for IT Pros ** Azure Express. Route for Office 365 strongly recommended for optimal experience

Cloud PBX – Core Features

PSTN Calling add-on First party offer from Microsoft available in specific countries as regulated utility. Completely cloud-based with no required infrastructure on-premises. Tightly integrated with Office 365 and Cloud PBX. On-premises PSTN Connectivity Connecting Office 365 with the customer’s carrier, contract, & circuit. Skype for Business Server software on-premises interoperates with legacy PBX. Detailed configurations available for both existing & new customers.

PSTN Calling plans delivered by Microsoft (1) On-Premises PSTN Connectivity (2) (1) (2)

Users split between on-premises & online Users with accounts located on-premises have Server experience & capability. Office 365 users communicate with everyone on-premises. Great way to easily move users to the cloud. On-premises PSTN Connectivity Skype for Business Server software on-premises interoperates with legacy PBX. Leverages Split Domain as signaling and media paths. Detailed configurations available for both existing & new customers.

Rich Clients All supported PC & Mac clients in Office 365. Mobile Clients Skype for Business clients for i. OS, Android & Windows Phone. IP Phones Lync Phone Edition: Polycom CX 600, CX 3000*; Mitel, HP, etc. , w/latest firmware. Polycom VVX 201 -VVX 600 series with UCS 5. 4. 0 A firmware 5. 4. 0. 10182 Unsupported VDI Plug-in, Lync Server Attendant, *PIN Auth

Operations Tenant Admin with Power. Shell Call Detail Records Call Quality Dashboard Admin features Multiple Emergency Dialing Rate my Call Reporting Unassigned number handling Deterministic Networking with Azure Express. Route

New voicemail service with no configuration required. Exchange Online for deposit, compliance & archiving. Features Include Personalized Greeting Message waiting indicator Reply to voicemail with call Customer Premises Office 365

• • All Cloud PBX users are homed in Office 365. User services include Presence & Meetings. PSTN dial-in served by PSTN Conferencing service. User can also be serviced through ACP.

Cloud PBX & On-Premises PSTN Connectivity Worldwide PSTN Conferencing Belgium, Canada, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States PSTN Calling US Only ACP Conferencing Worldwide; dependent on the partner. * Current plan, subject to change

PSTN Conferencing Dial-in Locations Argentina Australia Austria Belgium Brazil Canada Chile China Colombia Costa Rica Czech Republic Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Israel Italy * Current plan, subject to change Japan Mexico Netherlands New Zealand Norway Philippines Poland Portugal Romania Russia Singapore Slovak Republic Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States

PSTN connectivity provided directly by MSFT. Focused on providing highest level of customer experience across end-user & admin. • Will meet legal requirements as necessary to participate in market. • Additional regions to be added over time. • •

PSTN Calling with Cloud PBX Media PSTN Calls Signaling Customer Premises Office 365 PSTN

• • • Cheaper and faster to get started. Pay one bill for all your communications. All the latest updates delivered automatically. Pick new numbers or port what you have today. No need for any server software on-premises. Easier to administer.

PSTN Calling combines with Cloud PBX license Option 1: Add PSTN Calling Plan license to E 5 licensed users (includes Cloud PBX). Option 2: Add PSTN Calling Plan license + Cloud PBX to Enterprise E 3 licensed user. Two introductory Calling Plans available Domestic US: Calling covers area codes across all 50 States. Domestic US + International: Calling supports 196 countries including landline & mobile Plan minutes pooled at the tenant for maximum value

Afghanistan Belize Comoros Fiji Hungary Lesotho Montenegro Panama Slovakia Turks and Caicos Albania Benin Congo, Democratic Republic of Finland Iceland Libyan Arab Jamahiriya Montserrat Paraguay Slovenia Uganda Algeria Bermuda Congo, People's Republic of France India Liechtenstein Morocco Peru South Africa Ukraine American Samoa Bhutan Costa Rica French Guiana Indonesia Lithuania Mozambique Philippines Spain United Arab Emirates Andorra Bolivia Cote D'Ivoire French Polynesia Iran Luxembourg Myanmar Poland Sri Lanka United Kingdon Angola Bosnia & Herzegovina Croatia Georgia Iraq Macau Namibia Portugal St. Pierre & Miquelon Uruguay Anguilla Botswana Cyprus Germany Ireland Macedonia Nepal Perto Rico Sudan Uzbekistan Antigua & Barbuda. Brazil Czech Republic Ghana Israel Malawi Netherlands Qataar Suriname Vatican City State Argentina Armenia Brunei Darussalam Bulgaria Denmark Djibouti Gibraltar Greece Italy Jamaica Malaysia Mali Netherlands Antilles Reunion New Caledonia Romania Swaziland Sweden Venezuela Viet Nam Aruba Burkina Faso Dominica Greenland Japan Malta New Zealand Russian Federation Switzerland Virgin Islands (British) Australia Cambodia Dominican Republic Grenada Jordan Marshall Islands Nicaragua Rwanda Syrian Arab Republic Virgin Islands (U. S. ) Austria Cameroon Ecuador Guadeloupe Kazakhstan Martinique Niger Saint Kitts & Nevis. Taiwan Wallis and Futuna Islands Azerbaijan Canada Egypt Guam Kenya Mauritius Nigeria Saint Lucia Tajikistan Yemen Bahamas Cape Verde El Salvador Guatemala Korea, Republic Mayotte of Northern Mariana Islands Saint Vincent & the Grenadines Tanzania, United Republic of Zambia Bahrain Cayman Islands Equatorial Guinea Kuwait Mexico Norway San Marino Thailand Zimbabwe Bangladesh Central African Republic Eritrea Guyana Kyrgyzstan Micronesia Oman Saudi Arabia Togo Barbados Chile Estonia Haiti Lao Moldova, Republic of Pakistan Senegal Trinidad and Tobago Belarus China Ethiopia Honduras Latvia Monaco Palau Serbia Turkey Belgium Colombia Faroe Islands Hong Kong Lebanon Mongolia Palestinian Territory Singapore Turkmenistan

New numbers acquisition designed for maximum simplicity • • Search by state/area code for the numbers you want. Add them to your organization’s inventory. You can acquire more numbers than licenses to have some head room for changes. Telephone numbers will be available for area codes across the 50 states. Number porting to move existing numbers into Skype for Business • • FCC rules require that current carrier allows and provides a centralized body (NPAC) to transact moves. Losing carriers set different requirements to approve a move – the process can be complex

Preparing to port • • Do not disconnect service with current carrier. Make sure there are no freezes on your account. Turn off any special carrier side features for the numbers (e. g. Distinctive ring, Centrex service, ISDN/DSL lines). Creating a port request • • • All numbers must be from a single carrier (not part of any pending port requests & not residential). Company name and address, matching exactly losing carrier file. Billing Telephone Number (BTN), Account Number & PIN/Passcode (if required). Letter of Authorization (LOA) signed by authorized party. Choose Full Port (No numbers left behind) or Partial Port (Leaving some numbers with losing carrier).

Standard Porting Project Porting Complex Porting Single order with <100 Telephone Numbers Single order with more than >100 Telephone Numbers Single order with >999 Telephone Numbers Single BTN, single address, single losing Carrier and single rate center Multiple BTNs, multiple addresses, single losing Carrier and multiple rate centers Generally gets completed within 7 business days provided no rejections for the Port Order Requires manual handling, generally gets completed within 34 weeks provided no rejections for the Port Order Supported by Skype for Business Admin Center Supported by Skype for Business Help Desk For large moves: Do a standard port (e. g. 1 number) early in migration project to validate you have right information to get approval from losing carrier.

Integrated E 911 Calling Integrates with E 911 service provider & public safety access point (PSAP). Location Required Location must be defined when users are assigned a phone number. Create locations for all sites upfront and then assign when new users are added. Clients Rich clients: 911 calls sent to national screening center, caller location retrieved & transferred to PSAP. Mobile clients: 911 calls will be sent through mobile carrier.

PSTN Usage Reports in Admin Console Built in protection from Microsoft to prevent fraudulent calling Date/Time 12/17/14 2: 40 PM 12/17/14 3: 40 PM User Origination Tel / Destination Tel # mikedav@contoso. com +14257054301 Call ID (reference for support) Call. ID 1 mikedav@contoso. com +18005551212 kholmes@contoso. com Call Type Location Call Duration (HH: MM: SS) Currency Call Charge PSTN Out US 00: 04: 00 USD 0. 00 Call. ID 2 PSTN Out UK 00: 04: 00 USD 0. 30 +14257054301 Call. ID 3 PSTN In US 00: 00 USD 0. 00 kholmes@contoso. com +441189094799 Call. ID 4 PSTN Out UK 00: 04: 00 USD 0. 30 rkuntz@contoso. com +12525634478 Call. ID 5 Conf In US 00: 04: 00 USD 0. 15 rkuntz@contoso. com +14255561234 Call. ID 6 Conf Out US 00: 04: 00 USD 0. 15

• • • Skype for Business software deployed on-premises. Deployment integrated with Office 365 (split domain). Users log into Office 365, services delivered from cloud. PSTN calls connect through on-premises hardware. Standard Direct SIP Connectivity to Gateway/SBC/PBX.

Cloud Connector Edition* delivered as Packaged VMs for rapid deployment Current customers can use their existing topology / pool and reduce size of footprint. Deployment integrated with Office 365 using split domain. Users log into Office 365, services delivered from cloud. PSTN calls connect through on-premises hardware. Standard Direct SIP Connectivity to Next Hop SIP Peer (Gateway/SBC/PBX). *Cloud Connector Edition is in customer validation with our early adopter program and will be available in the coming months

• • • Take advantage of existing comms infrastructure. Retain your carrier contract. Simply migrate users from on-premises to cloud. Preserve customization in Server deployment. Significantly smaller HW footprint onsite.

Existing Customer Server Pool New Customer Server Pool Cloud Connector Edition* Partner Appliance Cloud Connected Appliance Connect existing topology to Office 365 using Split Domain & migrate users to Cloud PBX. Deploy Skype for Business Server and connect it with Office 365. Packaged VMs on Customer Hardware provides PSTN connectivity components with Office 365. Future offering where partner packages required Skype for Business Server software or VMs with SBC/Gateway Future offering where PSTN connectivity is bundled with network management and quality of service telemetry for O 365. Cloud PBX user’s PSTN Traffic transits pool. Customers can operate additional services on-prem (VIS, etc. ) Cloud PBX users PSTN Traffic transits VMs *Cloud Connector Edition is in customer validation with our early adopter program and will be available in the coming months

PRE-RELEASE

Mediation, Edge CMS & Domain Controller VMs PRE-RELEASE

• • User’s Direct Inward Dial (DID) number terminates at PSTN gateway or PBX. Call is routed to on-premises Skype For Business deployment. User’s Active Directory object indicates a different deployment locator. Request is proxied through on-premises Edge proxy to Skype For Business Online. Invite is routed to end user’s logged-in endpoints. If accepted, media is routed either locally or through the company’s Edge Server or firewall. If rejected, media is routed to Cloud PBX Voice Mail. • • User instantiates a PSTN call. Client normalizes number and sends invite to home server. Voice policy enforcement and call authorization is performed on-premises. Call is routed to PSTN via Mediation Server.

Multi site scenario Edge Redmond GW Front End Redmond Site Domain Controller Sf. B Online Infrastructure Internet PSTN Amsterdam GW Front End Edge Amsterdam Site Domain Controller Media Signaling Call to +1425 882 8080 US +1 via Redmond GW John Sf. B Online

Multi site scenario Edge Redmond GW Front End Redmond Site Domain Controller Sf. B Online Infrastructure Internet PSTN Amsterdam GW Front End Edge Amsterdam Site Domain Controller Media Signaling Call to + 31 20 500 1500 EU +31, 44… Amsterdam GW John Sf. B Online

Questions?