Chapter 4 Therapeutic Communication Skills Copyright 2010 Delmar
![Chapter 4 Therapeutic Communication Skills Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Chapter 4 Therapeutic Communication Skills Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-1.jpg)
![Importance of Communication • Foundation for all patient care • Therapeutic communication skills create Importance of Communication • Foundation for all patient care • Therapeutic communication skills create](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-2.jpg)
![The Communication Cycle • Involves two or more individuals exchanging information • Involves sending The Communication Cycle • Involves two or more individuals exchanging information • Involves sending](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-3.jpg)
![The Communication Cycle ^^ The communication cycle and channels of communication. Copyright © 2010 The Communication Cycle ^^ The communication cycle and channels of communication. Copyright © 2010](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-4.jpg)
![Four Elements of the Communication Cycle • The sender begins cycle by encoding message Four Elements of the Communication Cycle • The sender begins cycle by encoding message](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-5.jpg)
![Four Elements of the Communication Cycle • The receiver must decode the meaning of Four Elements of the Communication Cycle • The receiver must decode the meaning of](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-6.jpg)
![The Communication Cycle • Listening skills – Active listening involves verifying message from sender The Communication Cycle • Listening skills – Active listening involves verifying message from sender](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-7.jpg)
![Verbal Communication • Takes place when message is spoken • Sender and receiver must Verbal Communication • Takes place when message is spoken • Sender and receiver must](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-8.jpg)
![Verbal Communication • The Five C’s of Communication: – Complete – Clear • • Verbal Communication • The Five C’s of Communication: – Complete – Clear • •](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-9.jpg)
![Verbal Communication • Good communication skills help establish rapport with patients – Call patients Verbal Communication • Good communication skills help establish rapport with patients – Call patients](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-10.jpg)
![Nonverbal Communication • Body language – Unconscious body movements, gestures, and facial expressions Body Nonverbal Communication • Body language – Unconscious body movements, gestures, and facial expressions Body](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-11.jpg)
![Nonverbal Communication • Body Language – – Expressions that accompany speech Kinesics is study Nonverbal Communication • Body Language – – Expressions that accompany speech Kinesics is study](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-12.jpg)
![Nonverbal Communication • Feelings and emotions are communicated through nonverbal means – 70% of Nonverbal Communication • Feelings and emotions are communicated through nonverbal means – 70% of](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-13.jpg)
![Nonverbal Communication • Facial expression – Eyes reflect feelings – Staring is invasion of Nonverbal Communication • Facial expression – Eyes reflect feelings – Staring is invasion of](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-14.jpg)
![Nonverbal Communication • Posture – Relates to position of body or parts of body Nonverbal Communication • Posture – Relates to position of body or parts of body](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-15.jpg)
![Nonverbal Communication Positive posture and position encourage therapeutic communication >> Copyright © 2010 Delmar, Nonverbal Communication Positive posture and position encourage therapeutic communication >> Copyright © 2010 Delmar,](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-16.jpg)
![Nonverbal Communication • Gestures and mannerisms – “Talk” with hands – Enhances spoken word Nonverbal Communication • Gestures and mannerisms – “Talk” with hands – Enhances spoken word](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-17.jpg)
![Congruency in Communication Click Here to play the video Copyright © 2010 Delmar, Cengage Congruency in Communication Click Here to play the video Copyright © 2010 Delmar, Cengage](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-18.jpg)
![Congruency in Communication • • Verbal and nonverbal messages must agree The meaning of Congruency in Communication • • Verbal and nonverbal messages must agree The meaning of](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-19.jpg)
![Congruency in Communication • Perception – Conscious awareness of one’s own feelings and the Congruency in Communication • Perception – Conscious awareness of one’s own feelings and the](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-20.jpg)
![Barriers to Therapeutic Communication • Age and gender barriers • Economic barriers • Education Barriers to Therapeutic Communication • Age and gender barriers • Economic barriers • Education](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-21.jpg)
![Barriers to Therapeutic Communication • Bias and prejudice barriers • Verbal roadblocks to therapeutic Barriers to Therapeutic Communication • Bias and prejudice barriers • Verbal roadblocks to therapeutic](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-22.jpg)
![Defense Mechanisms as Barriers • • • Regression Denial Repression Projection Sublimation • • Defense Mechanisms as Barriers • • • Regression Denial Repression Projection Sublimation • •](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-23.jpg)
![Barriers to Therapeutic Communication • Barriers caused by cultural and religious diversity – Caregiving Barriers to Therapeutic Communication • Barriers caused by cultural and religious diversity – Caregiving](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-24.jpg)
![Barriers to Therapeutic Communication • Human needs as barriers to communication Maslow’s hierarchy of Barriers to Therapeutic Communication • Human needs as barriers to communication Maslow’s hierarchy of](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-25.jpg)
![Establishing Multicultural Communication • The patient must trust the professional • Steps to building Establishing Multicultural Communication • The patient must trust the professional • Steps to building](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-26.jpg)
![Working with Multicultural and Diverse Patient Populations Click Here to play the video Copyright Working with Multicultural and Diverse Patient Populations Click Here to play the video Copyright](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-27.jpg)
![Cultural Brokering • Cultural broker serves as a go-between • One who advocates on Cultural Brokering • Cultural broker serves as a go-between • One who advocates on](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-28.jpg)
![Cultural Brokering • Goal of cultural brokering – Increase the capacity of health care Cultural Brokering • Goal of cultural brokering – Increase the capacity of health care](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-29.jpg)
![Working with Interpreters • Interpreters do not provide word-for-word equivalence, rather focus on the Working with Interpreters • Interpreters do not provide word-for-word equivalence, rather focus on the](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-30.jpg)
![Working with Interpreters • A family member may serve as the interpreter • Disadvantage Working with Interpreters • A family member may serve as the interpreter • Disadvantage](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-31.jpg)
![Interview Techniques • Closed questions – “Are you taking your medications? ” • Open-ended Interview Techniques • Closed questions – “Are you taking your medications? ” • Open-ended](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-32.jpg)
![Point of Care Techniques • Location where the patient and provider or patient and Point of Care Techniques • Location where the patient and provider or patient and](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-33.jpg)
![Community Resources • Need to refer patient to a community resource • Developing a Community Resources • Need to refer patient to a community resource • Developing a](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-34.jpg)
- Slides: 34
![Chapter 4 Therapeutic Communication Skills Copyright 2010 Delmar Cengage Learning ALL RIGHTS RESERVED Chapter 4 Therapeutic Communication Skills Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-1.jpg)
Chapter 4 Therapeutic Communication Skills Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Importance of Communication Foundation for all patient care Therapeutic communication skills create Importance of Communication • Foundation for all patient care • Therapeutic communication skills create](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-2.jpg)
Importance of Communication • Foundation for all patient care • Therapeutic communication skills create feelings of comfort for patients Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![The Communication Cycle Involves two or more individuals exchanging information Involves sending The Communication Cycle • Involves two or more individuals exchanging information • Involves sending](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-3.jpg)
The Communication Cycle • Involves two or more individuals exchanging information • Involves sending and receiving messages Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![The Communication Cycle The communication cycle and channels of communication Copyright 2010 The Communication Cycle ^^ The communication cycle and channels of communication. Copyright © 2010](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-4.jpg)
The Communication Cycle ^^ The communication cycle and channels of communication. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Four Elements of the Communication Cycle The sender begins cycle by encoding message Four Elements of the Communication Cycle • The sender begins cycle by encoding message](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-5.jpg)
Four Elements of the Communication Cycle • The sender begins cycle by encoding message • The message delivered via a channel or mode of communication • • Speaking Listening Gestures or body language Writing Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Four Elements of the Communication Cycle The receiver must decode the meaning of Four Elements of the Communication Cycle • The receiver must decode the meaning of](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-6.jpg)
Four Elements of the Communication Cycle • The receiver must decode the meaning of the message • Feedback takes place after receiver has decoded message sent by sender Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![The Communication Cycle Listening skills Active listening involves verifying message from sender The Communication Cycle • Listening skills – Active listening involves verifying message from sender](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-7.jpg)
The Communication Cycle • Listening skills – Active listening involves verifying message from sender – Received message is sent back to sender worded slightly differently Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Verbal Communication Takes place when message is spoken Sender and receiver must Verbal Communication • Takes place when message is spoken • Sender and receiver must](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-8.jpg)
Verbal Communication • Takes place when message is spoken • Sender and receiver must apply same meaning to spoken words Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Verbal Communication The Five Cs of Communication Complete Clear Verbal Communication • The Five C’s of Communication: – Complete – Clear • •](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-9.jpg)
Verbal Communication • The Five C’s of Communication: – Complete – Clear • • Eye contact enhances clarity Articulate and enunciate Time to process message Message must be heard – Concise – Cohesive – Courteous Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Verbal Communication Good communication skills help establish rapport with patients Call patients Verbal Communication • Good communication skills help establish rapport with patients – Call patients](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-10.jpg)
Verbal Communication • Good communication skills help establish rapport with patients – Call patients by full name – Encourage patients to verbalize feelings – Give technical information to patients clearly • Allow patients to make practical application to their health needs Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Nonverbal Communication Body language Unconscious body movements gestures and facial expressions Body Nonverbal Communication • Body language – Unconscious body movements, gestures, and facial expressions Body](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-11.jpg)
Nonverbal Communication • Body language – Unconscious body movements, gestures, and facial expressions Body language can communicate more than spoken words >> Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Nonverbal Communication Body Language Expressions that accompany speech Kinesics is study Nonverbal Communication • Body Language – – Expressions that accompany speech Kinesics is study](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-12.jpg)
Nonverbal Communication • Body Language – – Expressions that accompany speech Kinesics is study of body language Body language learned first Body language influenced by primary caregivers and culture Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Nonverbal Communication Feelings and emotions are communicated through nonverbal means 70 of Nonverbal Communication • Feelings and emotions are communicated through nonverbal means – 70% of](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-13.jpg)
Nonverbal Communication • Feelings and emotions are communicated through nonverbal means – 70% of language is nonverbal – Tone of voice communicates 23% of message – Spoken word communicates 7% of message Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Nonverbal Communication Facial expression Eyes reflect feelings Staring is invasion of Nonverbal Communication • Facial expression – Eyes reflect feelings – Staring is invasion of](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-14.jpg)
Nonverbal Communication • Facial expression – Eyes reflect feelings – Staring is invasion of privacy – Cultural influences affect facial expressions • Personal space – Comfortable personal space – Handled differently by various cultures – Explain procedures that will be invasive Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Nonverbal Communication Posture Relates to position of body or parts of body Nonverbal Communication • Posture – Relates to position of body or parts of body](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-15.jpg)
Nonverbal Communication • Posture – Relates to position of body or parts of body – Involves at least half the body • Position – Face-to-face communication – Should enable observation of verbal and nonverbal cues Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Nonverbal Communication Positive posture and position encourage therapeutic communication Copyright 2010 Delmar Nonverbal Communication Positive posture and position encourage therapeutic communication >> Copyright © 2010 Delmar,](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-16.jpg)
Nonverbal Communication Positive posture and position encourage therapeutic communication >> Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Nonverbal Communication Gestures and mannerisms Talk with hands Enhances spoken word Nonverbal Communication • Gestures and mannerisms – “Talk” with hands – Enhances spoken word](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-17.jpg)
Nonverbal Communication • Gestures and mannerisms – “Talk” with hands – Enhances spoken word • Touch – Appropriate touch is therapeutic – Not all patients are comfortable with touch Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Congruency in Communication Click Here to play the video Copyright 2010 Delmar Cengage Congruency in Communication Click Here to play the video Copyright © 2010 Delmar, Cengage](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-18.jpg)
Congruency in Communication Click Here to play the video Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Congruency in Communication Verbal and nonverbal messages must agree The meaning of Congruency in Communication • • Verbal and nonverbal messages must agree The meaning of](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-19.jpg)
Congruency in Communication • • Verbal and nonverbal messages must agree The meaning of mixed messages Clustering groups of nonverbal messages Masking conceals true feeling or message Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Congruency in Communication Perception Conscious awareness of ones own feelings and the Congruency in Communication • Perception – Conscious awareness of one’s own feelings and the](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-20.jpg)
Congruency in Communication • Perception – Conscious awareness of one’s own feelings and the feelings of others – Sense another’s attitudes, moods, and feelings – Follow perceived assessments with verbal validation – Easily misinterpreted Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Barriers to Therapeutic Communication Age and gender barriers Economic barriers Education Barriers to Therapeutic Communication • Age and gender barriers • Economic barriers • Education](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-21.jpg)
Barriers to Therapeutic Communication • Age and gender barriers • Economic barriers • Education and life experience barriers Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Barriers to Therapeutic Communication Bias and prejudice barriers Verbal roadblocks to therapeutic Barriers to Therapeutic Communication • Bias and prejudice barriers • Verbal roadblocks to therapeutic](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-22.jpg)
Barriers to Therapeutic Communication • Bias and prejudice barriers • Verbal roadblocks to therapeutic communication Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Defense Mechanisms as Barriers Regression Denial Repression Projection Sublimation Defense Mechanisms as Barriers • • • Regression Denial Repression Projection Sublimation • •](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-23.jpg)
Defense Mechanisms as Barriers • • • Regression Denial Repression Projection Sublimation • • Displacement Compensation Rationalization Undoing Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Barriers to Therapeutic Communication Barriers caused by cultural and religious diversity Caregiving Barriers to Therapeutic Communication • Barriers caused by cultural and religious diversity – Caregiving](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-24.jpg)
Barriers to Therapeutic Communication • Barriers caused by cultural and religious diversity – Caregiving expectations – Time focus Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Barriers to Therapeutic Communication Human needs as barriers to communication Maslows hierarchy of Barriers to Therapeutic Communication • Human needs as barriers to communication Maslow’s hierarchy of](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-25.jpg)
Barriers to Therapeutic Communication • Human needs as barriers to communication Maslow’s hierarchy of needs >> Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Establishing Multicultural Communication The patient must trust the professional Steps to building Establishing Multicultural Communication • The patient must trust the professional • Steps to building](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-26.jpg)
Establishing Multicultural Communication • The patient must trust the professional • Steps to building trust include: – – – Risk/trust Conveying empathy Showing respect Being genuine Active listening Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Working with Multicultural and Diverse Patient Populations Click Here to play the video Copyright Working with Multicultural and Diverse Patient Populations Click Here to play the video Copyright](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-27.jpg)
Working with Multicultural and Diverse Patient Populations Click Here to play the video Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Cultural Brokering Cultural broker serves as a gobetween One who advocates on Cultural Brokering • Cultural broker serves as a go-between • One who advocates on](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-28.jpg)
Cultural Brokering • Cultural broker serves as a go-between • One who advocates on behalf of another individual or group within the health care community Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Cultural Brokering Goal of cultural brokering Increase the capacity of health care Cultural Brokering • Goal of cultural brokering – Increase the capacity of health care](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-29.jpg)
Cultural Brokering • Goal of cultural brokering – Increase the capacity of health care and mental health programs to design, implement, and evaluate culturally and linguistically competent service delivery systems • Cultural brokers may assume the role of medical interpreter Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Working with Interpreters Interpreters do not provide wordforword equivalence rather focus on the Working with Interpreters • Interpreters do not provide word-for-word equivalence, rather focus on the](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-30.jpg)
Working with Interpreters • Interpreters do not provide word-for-word equivalence, rather focus on the accurate expression of equivalent meaning • Remember to speak directly to the patient, not to the interpreter Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Working with Interpreters A family member may serve as the interpreter Disadvantage Working with Interpreters • A family member may serve as the interpreter • Disadvantage](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-31.jpg)
Working with Interpreters • A family member may serve as the interpreter • Disadvantage of a family member serving as interpreter – They may not understand medical terminology – It would be very difficult for a family member to share a poor prognosis or a life-threatening diagnosis Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Interview Techniques Closed questions Are you taking your medications Openended Interview Techniques • Closed questions – “Are you taking your medications? ” • Open-ended](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-32.jpg)
Interview Techniques • Closed questions – “Are you taking your medications? ” • Open-ended questions – “How are you coming along with your diet? ” • Indirect statements – “Tell me what you’ve been doing since your retirement. ” Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Point of Care Techniques Location where the patient and provider or patient and Point of Care Techniques • Location where the patient and provider or patient and](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-33.jpg)
Point of Care Techniques • Location where the patient and provider or patient and office personnel physically interact Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
![Community Resources Need to refer patient to a community resource Developing a Community Resources • Need to refer patient to a community resource • Developing a](https://slidetodoc.com/presentation_image_h2/456efb4e48ab1ab15c240f2aa1005664/image-34.jpg)
Community Resources • Need to refer patient to a community resource • Developing a community resource document Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.
Chapter 4 therapeutic communication skills
Multicultural therapeutic communication skills
Copyright 2010 pearson education inc
C-929-a
Variazioni finanziarie positive e negative
Copyright 2010 pearson education inc
Copyright 2010 pearson education inc
Copyright 2010
Nwoz
Copyright 2010 pearson education inc
Copyright 2010 pearson education inc
Copyright 2010 pearson education inc
2010 pearson education inc
Copyright 2010 pearson education inc
Copyright 2010 pearson education inc
Copyright 2010 pearson education inc
Introduction of therapeutic communication
Techniques of therapeutic communication
Komunikasi non terapeutik
Goals of therapeutic communication
Pre-hospital communication
Therapeutic communication techniques
2009 delmar cengage learning
2009 delmar cengage learning
Medical terminology chapter 1 learning exercises answers
Graphing tpr
Delmar isotonic
Delmar tsi
Delmar customs broker
Delmar thomson learning
Chapter 6 skeletal system
2009 delmar cengage learning
Chapter 10 cultural diversity
Delmar larsen
Delmar cengage learning instructor resources