Tivoli Software Solutions for Managing MissionCritical Applications Introducing

Tivoli Software Solutions for Managing Mission-Critical Applications Introducing Composite Application Management © 2005 IBM Corporation

Tivoli Software Agenda Composite application management challenges • Focus on J 2 EE Tivoli solution for application management • IBM Tivoli Monitoring for Transaction Performance • IBM Web. Sphere Studio Application Monitor • IBM OMEGAMON XE for Web. Sphere Business Integration Extending solution leadership Summary Technology demonstration 22 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Tivoli Automation Portfolio Provisionin g& Orchestrati on IBM Tivoli Intelligent Orchestrator Business Service Managemen t IBM Tivoli Business Systems Manager Composite Application Managemen t IBM Tivoli Monitor for Transaction Performance Event Correlation & Automation Resource Monitorin g 33 IBM Tivoli System Automati on Family IBM Tivoli Provisioni ng Manager IBM Tivoli Configuratio n Manager IBM Tivoli Service Level Advisor IBM Web. Sphere Studio Application Monitor IBM Tivoli Net. View Family IBM Tivoli Monitoring Family IBM Tivoli Enterprise Console IBM Tivoli OMEGAMON Family (z. Series and Distributed) 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software IBM Value Proposition § Improve Availability and Performance of Business-Critical Applications Monitor Web. Sphere and BEA Web. Logic • From application server to back-end systems like CICS and IMS • Including Web. Sphere MQ as transport layer • Handling transactions, servers, memory leaks……. . • Providing performance and capacity planning information § Improve IT Staff Productivity • • • Simplified end-to-end transaction management Linking operations and development Fast problem isolation and root cause diagnosis Providing Positive Business Impact LOB Value / Cost Aspects IT Value / Cost Aspects § Lost business / transactions § Cost of problem determination in production § Delayed implementation of new applications § Customer satisfaction 44 § Server utilization § Faster development 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Composite Applications Have Unique Needs A Composite Web Application, Involving J 2 EE, Integration Middleware and Legacy Systems § Business processes increasingly depend on multi-tier composite applications • Composite applications use business logic and data from sources spanning multiple systems and transactional environments § Composite applications are difficult to design, build, test and manage for high performance and availability • Many applications are not meeting performance expectations in production • Customers are dissatisfied with application downtime § Traditional management processes and tools exacerbate the problem • Application lifecycle processes and tools do not follow transactions end-to-end • Unable to proactively recognize and prevent performance problems at the end user 55 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Our Unique Answer To The Challenge Repeatable, integrated approach to identify, isolate, diagnose and take action to resolve composite application issues before they become a problem… 1. Identify 66 2. Isolate 3. Diagnose 4. Take Action 5. Evaluate 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Application Performance Issues – Common Scenario § Based on criticality, emergency team called together § Team investigates using disparate tools and metrics § Potential causes isolated to section of infrastructure § Responsible expert determines, plans and implements actions to fix problem Cost § Resolution deployed § § § Experts test their individual area to determine cause Possible actions brainstormed Problem Resolution determined, often using different tools Eliminated § If problem persists, or new § § Identify 77 problem arises, repeat entire process Some customers experience performance delays A few report the problem, more customers are frustrated Help desk reports problem after numerous calls Performance delays confirmed, cause unknown Isolate Diagnose Take Action Evaluate Time 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Application Performance Issues – Tivoli Solution Helps Reduce Cost and Time § Perform segmentation analysis on all mortgage transactions during a specified time period to isolate the performance issue § Determine that performance delay is due to application, not network wait time Cost § Increase number of DB 2 connection pools to alleviate long wait times. Problem § Obtain deep diagnostics from the isolated segment to Eliminated understand why there is a delay § WSAM shows DB Connection pool has a high number of concurrent waiters and that the wait time is over 8 seconds § Determine that the corrective action resolved the performance issue § Verify DB 2 connection pool § Proactively identify vital mortgage application is performing poorly wait times and response § Customers trying to submit refinancing for their home loan experience times a 12 second delay § Mortgage application volume is increasing – signs of a potential performance issue Identify 88 Isolate Diagnose Take Action Evaluate Time 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Three Dimensions of Effective Application Management Transactions Applications Resource Monitoring Transactions Service Level Response Times Problem Isolation Applications Deep-Dive Diagnostics Correlate Across Subsystems Resource Monitoring Application Server Monitoring Automation and Corrective Action 99 § End user service level monitoring § Follow transaction flows § Isolate problems by component § Diagnostics at the application & middleware level § Application performance analysis § Drill down to code level detail § Performance monitoring of J 2 EE, CICS, MQ, IMS § Application resource consumption analysis § Visualize workload trends and tune environment 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Tivoli Solutions for Application Management Transactions Applications Resource Monitoring IBM Tivoli Monitoring for Transaction Performance 10 10 § End-to-end transaction tracking identifies and isolates problems IBM Web. Sphere Studio Application Monitor § Drill down diagnostics for J 2 EE application performance problems, including links to CICS, MQ, IMS IBM Tivoli OMEGAMON XE for Web. Sphere Business Integration § Resource analysis for Web. Sphere MQ, Message Broker and Inter. Change Server 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software IBM Tivoli Monitoring for Transaction Performance © 2005 IBM Corporation

Tivoli Software Tivoli Monitoring for Transaction Performance Version 5. 3 GA November 2004 § Proactively Recognize Performance Problems at the End User • • Continually verifies that transactions are available and performing by comparing them against a response time threshold Alerts you when performance at the end user is degraded § Quickly Isolate Problems • Visualize entire transaction, end-to-end, as it crosses the enterprise • Automatically pinpoint source of bottlenecks • Dynamically adjust level of monitoring New What’s New! § Rational Application Developer support § § § Web services support Siebel 7. 7 support Backend systems support Network decomposition ARM v 4 web server plug-in support § Prove transaction service level delivered at the end user 12 12 • Consistently test services and measure their response • Report results against committed service levels 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Tivoli Monitoring for Transaction Performance What’s New! § Support for Rational Application Developer (Problem Resolution toolkit) • Send production data to developers to debug production problems § Web Services Support • • Provides web service providers with performance information on their web services Provides web service consumers a view of the performance of web services they rely on § Support for Siebel 7. 7 • • Support for new native Siebel ARM instrumentation Track transactions and find performance problems inside the Siebel application § Backend Systems Support • • Track transaction into DB 2 using native DB 2 ARM support See response times to CICS, IMS and SAP from the application server § Network Decomposition • Highlight potential network delays in topology views § ARM v 4 Web Server Plug-in Support • • 13 13 Track transaction response times inside the Web server Includes: Apache, IHS, IIS, Domino, IPlanet, Sun. One 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Tivoli Monitoring for Transaction Performance Proactively Recognize Performance Problems at the End User Dashboard identifies transactions with response time problems 14 14 Click to see response time trend 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Tivoli Monitoring for Transaction Performance Quickly Isolate Transaction Problems Another click and problems are automatically identified by finding resources that are performing differently than normal Client 15 15 Web Server Application Server Database 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Tivoli Monitoring for Transaction Performance Integration with Rational Application Developer Rational developer view Tivoli operations view (Problem Resolution toolkit) Tying Operations to Development Production data sent to development tools (Uses Eclipse Framework) § Greatly reduces time required to solve problems by eliminating difficult problem re-creation step § Operations and development have common view of problem § Solve tough code or configuration problems with real data from production 16 16 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software IBM Web. Sphere Studio Application Monitor © 2005 IBM Corporation

Tivoli Software Web. Sphere Studio Application Monitor § Decrease Web. Sphere Application Downtime • Deep-dive real-time problem resolution (detect, analyze, repair) • Diagnostics at method level allow pinpointed code problem to be passed to architect or developer for rapid fix • Improve application performance and determine root cause of problems § Proactively Prevent Problems • Forecast resource requirements for new applications • Graphically analyze applications for effective use of resources Version 3. 2 GA April 2005 New What’s New! § Enhanced deep-dive J 2 EE diagnostics § Improved Portal monitoring § Broader platform support § Supports mixed J 2 EE environments § Improved time-to-value § Correlate Across Subsystems • 18 18 Rapid problem isolation that spans IMS, CICS, J 2 EE and Web. Sphere Portal 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Web. Sphere Studio Application Monitor version 3. 2 What’s New in This Release! § Enhanced Deep-Dive J 2 EE Diagnostics • • Lock contention / analysis Advanced memory diagnosis New data collection instrumentation technology Embed Web. Sphere Studio Application Monitor alerts in “open-in-context” URLs § Improved Web. Sphere Portal monitoring • • • New Portal overview page/tab Revised Performance Analysis and Reporting Drill-down for deep portal diagnostics § Broader Platform Support • • • i. Series data collection agent Red Hat Linux support Managing Server runs on Windows § Supports Mixed J 2 EE Environments • • Web. Sphere Application Server 6 support Improved Web. Sphere Portal monitoring and management Expanded BEA Web. Logic 7 and 8 support z/OS 1. 6 and z. Series za. AP processor support § Improved Time-To-Value • • 19 19 Automated install, including deployment of DB 2 and Web. Sphere Application Server High performance and scalability 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Web. Sphere Studio Application Monitor Advanced Memory Diagnostics § Advanced Memory Leak Detection – What it Does - Displays JVM metric trends to spot conditions resulting from probable leaking Java classes § How it Works (1) Collects and compares key indicators such as JVM heap free, garbage collection cycles, request rates and resource consumption patterns associated with memory leaks and related problems (2) Drill-down analysis provides new levels of information about specific, long-lived objects in JVM heap and reveals by name… (3) The allocating classes containing the leaking code segments 3 Ne w Memory analysis shows probable leak Identifies leaking line number Drilldown 1 Drilldown 20 20 2 Probable leaks correlated with class and request name 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Web. Sphere Studio Application Monitor Advanced Web. Sphere Portal Monitoring Key trends and performance metrics for Portal applications and Portal engine health Ne w Portal Monitoring Highlights • New Portal overview page/tab • View trends of recent performance, including new metrics • Revised Performance Analysis and Reporting (PAR) Drilldown (via PAR) • Portal page performance • Drill-down for deep Portal diagnostics In-context drill-down to Portal application trace and reporting 21 21 • Nested Request support for instance-level tracing on Pages and Portlets 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Web. Sphere Studio Application Monitor Proactively Prevent Application Problems Use real-time and historical application CPU consumption metrics for application capacity planning Historical Server/Portal Transaction Summary Portal and Portlet Performance Server Performance 22 22 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software IBM Tivoli OMEGAMON XE for Web. Sphere Business Integration © 2005 IBM Corporation

Tivoli Software OMEGAMON XE for Web. Sphere Business Integration § Decrease Web. Sphere MQ, Message Broker and Inter. Change Server Downtime • Identifies common problems and automates corrective actions • Auto-discovery and immediate monitoring of complex environments • Drill-down to locate problem, identify root cause and resolve bottlenecks or outages § Proactively Prevent Problems • Correctly configure and deploy your Web. Sphere MQ infrastructure • Detect and repair problems as they happen, or alert you to an imminent concern Version 1. 1 GA April 2005 New What’s New! § One product to manage Web. Sphere MQ, Message Broker and Inter. Change Server environments § Expert Advice - based on industry best practices § Supports newest releases of Web. Sphere MQ and Inter. Change Server • Provides key MQ and Message Broker metrics for real-time and historical data analysis § Simplified Management with Single Tool • Manages Web. Sphere MQ, Message Broker and Inter. Change Server in distributed and mainframe environments • User-customized displays including business, platform and resource views 24 24 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software OMEGAMON XE for Web. Sphere Business Integration What’s New! § One Product to Manage Web. Sphere MQ, Message Broker and Inter. Change Server Environments • • Supports distributed and mainframe systems Analyzes application performance and identifies slowdowns Comprehensive monitoring of input/output message rates, brokers, message flows and sub-flows End-to-end view across all systems § Expert Advice – Based on Industry Best Practices • • • Detailed information about what triggered the alert plus Expert Advice suggesting possible solutions Corrective resolutions can be implemented automatically, or select and apply manual actions Real-time and historical data analysis § Supports Newest Releases of Web. Sphere MQ and Inter. Change Server • • 25 25 Supports Web. Sphere MQ version 6. 0 and Web. Sphere Inter. Change Server version 4. 3 Integrates with other Tivoli solutions for comprehensive view of enterprise 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software OMEGAMON XE for Web. Sphere Business Integration Decrease MQ Downtime Example Scenario of Queue Problem § A queue is rapidly filling § Queue will fill in 118 seconds, based on current PUT rate 26 26 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software OMEGAMON XE for Web. Sphere Business Integration Decrease MQ Downtime Queue Scenario § Queue is full, tripping notification § Navigator reflects problem at Queue Statistics and MQ Events level 27 27 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software OMEGAMON XE for Web. Sphere Business Integration Decrease MQ Downtime Queue Scenario – Take Action to Quickly Resolve Problem § Detailed diagnostic information of situation § Expert Advice and option to perform Take Action from drop-down list 28 28 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Extending Solution Leadership © 2005 IBM Corporation

Tivoli Software IBM Tivoli Positioned in the Leader Quadrant in Gartner’s Magic Quadrant J 2 EE Application Server Management Magic Quadrant 4 April 2005 Research Note by Cameron Haight The J 2 EE Application Server Management Magic Quadrant is copyrighted April 2005 by Gartner, Inc. and is reused with permission. Gartner's permission to print or reference its magic quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The magic quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a magic quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the leaders segment. In some situations, firms in the visionary, challenger, or niche player segments may be the right match for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a magic quadrant. Gartner research is intended to be one of many information sources and the reader should not rely solely on the magic quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose. 30 30 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Direction – Composite Application Management Unified Operations and Application Support § Provide common data collectors and managing servers to simplify monitoring infrastructure § Tivoli Enterprise Portal integration – “Single pane of glass” integration for end-to-end transaction, application and resource management § Operations management out-of-the-box – Built-in situations and alerts for monitoring response times, throughput, CPU usage, memory and other key health metrics – Built-in reports and charts showing server/service response times, historical trends and other metrics § Application support out-of-the-box – Subsystem-level details correlated with application state – Production application code-level performance data available to developers § Context passing between transaction, application and resource monitoring 31 31 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Maximizing Technology from Acquisitions Converging On A Common Foundation Application Lifecycle Current Technologies Source Unique Value Build Run Manage User § Composite application management Cyanea § Fully correlated tracing of J 2 EE to Candle § Non-intrusive deep diagnostics § Advanced JVM memory diagnosis § Candle. Net Portal Visualization § Systems resource management § End user response time Tivoli CICS and IMS transactions monitoring § Rapid isolation of problem across Future Common Foundation Common Analysis Functions Common Agent Common Data Repository enterprise topology Rational 32 32 § Code profiling and IDE § UML transaction & topology views § Eclipse-based UI 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Direction – Integration with Tivoli Enterprise Portal Simplified Composite Application Management Multiple Customized Composite Application Management Views 33 33 J 2 EE Workloads Web. Sphere Infrastructure J 2 EE Applications E to E Transactions WBI Infrastructure Databases 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Context Passing between Transaction, Application and Resource Management Application End-to-End Transaction Open In-Context from Transaction to Application Management Open In-Context from Application Management to Resource Management § As users move from transaction tracking view, to deep dive J 2 EE diagnostics view, then to CICS / IMS resource view – the context of the problem state is preserved § Simplifies hand-off from Level-1 to subject matter experts, and then to specialized operations teams 34 34 Resource Monitoring 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Direction – One Tivoli Family Solution for Composite Application Management Transactions Service Level Response Times Problem Identification/Isolation Applications Managed Transactions Detailed Diagnostics Resource Monitoring Transactional Server Monitoring Automation and Take Action § Context passed between the layers § Seamless cross organizational hand-offs § Integration to Tivoli Enterprise Portal Transaction Tracking § Build on Tivoli Monitoring for Transaction Performance § Monitor transaction health across enterprise § Identify/Isolate problems quickly with precision Deep-Dive Diagnostics § Build on OMEGAMON XE for Web. Sphere Application Server and Web. Sphere Studio Application Monitor § Deep-dive diagnostics for J 2 EE, CICS and IMS Resource Management § OMEGAMON Family of products § Take action and fix resource problems automatically § Simplify monitoring infrastructure 35 35 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Summary © 2005 IBM Corporation

Tivoli Software What To Look For In An Application Management Solution Key Application Management Characteristics: ü Fast time-to-value – solution installation and configuration ü Proactively identify composite application problems ü Quickly isolate what needs to be fixed ü Automate problem resolution ü Integrate with complete IT lifecycle solution 37 37 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Realizing the Value of Application Management Improve Availability of Mission-Critical Composite Applications • Decrease downtime • Quickly isolate problems • Proactively recognize and prevent performance problems at the end user Improve IT Staff Productivity 38 38 • Simplified end-to-end transaction management • Correlate across subsystems • Prove transaction service level delivered at the end user 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software How Do You Get Started? § Meet with your IBM Sales Specialist or IBM Business Partner to discuss how IBM can help: • Proactively identify, isolate, diagnose and fix composite application problems • Increase IT staff productivity § Please request the following for your company: 39 39 • IBM Tivoli Return On Investment Analysis, or • IBM Automation Assessment, or • IBM Solution Readiness Offering Services Engagement 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Technology Demonstration End-to-end problem isolation • IBM Tivoli Monitoring for Transaction Performance J 2 EE deep-dive root cause diagnosis • IBM Web. Sphere Studio Application Monitor Managing Web. Sphere MQ • IBM OMEGAMON XE for Web. Sphere Business Integration 40 40 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Back Up Customer Examples © 2005 IBM Corporation

Tivoli Software Commerzbank Reducing costs and increasing efficiency Business Challenge § To demonstrate service level compliance of web transactions for business critical banking applications Business Benefits “The IBM Tivoli Transaction Monitoring solution is providing us with a standard, consistent and credible means of reporting Web application availability to our customers, and will help to reduce costs though replacement of multiple solutions and more efficient use of IT manpower” —Bastian Steubing, Team Manager, Commerzbank, Germany § Web-based applications for 1150 branches and an avg. of 70, 000 customers per day are available and responsive § Real-time feedback on availability of resources responsible for SLA compliance § Accurate metrics to describe Service Level Agreement compliance to application owners § Standardization of reporting and consistency of metrics for all Web applications § Optimization of IT resources through use of one single tool § Cost savings through more efficient use of human resources § Accurate verification of performance improvements following infrastructure changes § Improved levels of customer satisfaction Solution § IBM Tivoli Monitoring for Transaction Performance, including embedded version of Robot 42 42 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software Web. Sphere Studio Application Monitor Delivers Results Customer Challenges § Limited visibility into application behavior and performance § Performance problem: Load Testing with 130 concurrent users indicated 70% CPU consumption Web. Sphere Studio Application Monitor Problem Determination and Performance Analysis § Turn on L 3 monitoring level to capture all application methods § Look at EJB Performance Summary to identify the most poorly-performing EJBs § Drill-down on requests and methods to isolate those consuming high CPU Findings and Solution § Discovered inefficient code segments § Application code was modified Results § CPU consumption was reduced from 70% to less than 14% § Average response time of application methods dropped from 700 ms to 60 ms 43 43 2005 IBM Corporation ©© 2004 IBM Corporation

Tivoli Software QBE Insurance Group Business Challenge § Desired a consistent and reliable view of critical systems across all platforms § Wanted to reduce the number of tools for managing different platforms § Needed to monitor new applications developed on the Web. Sphere platform Business Benefits “IBM Tivoli OMEGAMON provides QBE with the ability to view our critical enterprise-wide IT resources from one common interface. We could not do this previously, and as our environment becomes more complex, the ability to do this speeds up the time to recognise and fix problems” —Steve Squires Manager Consolidated Platforms QBE Insurance 44 44 § Single, integrated interface to monitor all systems § Reduced levels of cross-training due to easy-to-use graphical interface with consistent look and feel § Can identify and resolve critical problems quickly Solution § Enterprise solution with proven support, flexibility and ability to deliver § Replaced ASG with Tivoli OMEGAMON XE monitors for OS/390, DB 2, CICS § Replaced BMC with Tivoli OMEGAMON XE monitors for Oracle, AIX § Tivoli OMEGAMON XE monitors for Web. Sphere Application Server, Web. Sphere MQSeries, DB 2 UDB and Linux; Universal Agent and Intelliwatch 2005 IBM Corporation ©© 2004 IBM Corporation