IBM Tivoli Event and Network Management Portfolio Peter
IBM Tivoli Event and Network Management Portfolio Peter E. Greulich IBM Tivoli Sales Enablement and Customer Advocate Peter Greulich/Austin/IBM pgreulic@us. ibm. com IBM Tivoli Software 2010 IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Event/Fault Management Capabilities IBM Tivoli/Netcool OMNIbus (Event/Fault Management Solution) Event/Fault Management IBM Tivoli Netcool/OMNIbus and Network Manager Event and Availability Management IBM Tivoli/Netcool Network Management The goal of EVENT MANAGEMENT is IBM Tivoli Network Manager (Network State) (Discovery, Topology Visualization for Root Cause Analysis) Availability Management IBM Tivoli Netcool Configuration Manager (Network Configuration) (Change and Configuration, Backup and Restore and Policy Management) Configuration Management IBM Tivoli Netcool Performance Manager (Network Performance) (Monitor, Alert, Performance (streaming analytics) for Incident Avoidance) Performance Management EVENT CONSOLIDATION, PRIORITIZATION AND ENRICHMENT from various management domains to improve mean-time-to-recovery (MTTR). IBM Tivoli Software 2010 2 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool/OMNIbus ROI Benefits § IDC’s research indicates a high level of business value § Increased revenue by $1. 7 million or $0. 54 per subscriber Hyperlink to report § New services delivered to market 37% faster § Earlier and increasing revenue § Improved mean-time-to-repair a device or system by 54% § Saved $9. 5 million annually Average Annual Benefit in Millions 12. 1 Million § Operations staff costs savings of $482, 162 § Reduced capital expenditure by $1. 3 million § Consolidated NOC’s . 01 Million 9. 7 Million 1. 7 Million § Reduced expenses by 70% § Annual savings of $293, 801 * “A Return on Investment Analysis of IBM Tivoli Netcool”, IDC January 2009 IBM Tivoli Software 2010 3 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
Event Consolidation Peter E. Greulich IBM Tivoli Sales Enablement and Customer Advocate Peter Greulich/Austin/IBM pgreulic@us. ibm. com IBM Tivoli Software 2010 IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio Consolidated Operations Management The Customer Problem Can Be Overwhelming! Would you drive your car in a rain storm without wipers? Messages from IT tools can accumulate on consoles like rain on a windshield IBM Tivoli Software 2010 5 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio Consolidated Operations Management The Solution is Consolidated Operations Management The problem is actually much, much worse! § Single user interface § Efficient and scalable § Automation § Correlation § Expansive coverage IBM Tivoli Software 2010 6 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool/OMNIbus Consolidated Operations Management It is about moving from a collection of “Productive Departments” to become an “Effective and Efficient Organization” § “Single Pane of Glass” for all events § Faster problem resolution § Reduced training cost § Effective organization § Widest coverage of event sources § Collect events from any source with over two hundred out-of-the-box probes to consolidate events from virtually any management system or device § Efficient and scalable § Correlation / Automation § Out-of-the-box correlation § Event Deduplication § Correlate events across silos IBM Tivoli Software 2010 7 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli OMNIbus and Network Manager Add Event Management’s “Single Pane of Glass” § Network Discovery § Single Pane of Glass § Faster problem resolution § Visualize Network Topology § Reduced training cost § Root Cause Analysis § Widest coverage of event sources Add network, topology-based “root cause” analysis § Correlate events across silos § Collect events from any source § Efficient and scalable § Correlation and Automation § Out-of-the-box § Custom SQL-based automations IBM Tivoli Software 2010 8 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
Event Prioritization Peter E. Greulich IBM Tivoli Sales Enablement and Customer Advocate Peter Greulich/Austin/IBM pgreulic@us. ibm. com IBM Tivoli Software 2010 IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio Prioritizing a Mission-Critical Event Enterprise Event Management Determines that the “Mission-Critical Application” has failed! OK, to wait until 8 to 5 Wake Someone Up! Discovery has Defined the Relationships Monitoring Raises a Resource Alert This is my Mission-Critical Application! Which Application do I work first and when? IBM Tivoli Software 2010 10 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
Event Enrichment Peter E. Greulich IBM Tivoli Sales Enablement and Customer Advocate Peter Greulich/Austin/IBM pgreulic@us. ibm. com IBM Tivoli Software 2010 IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio Consolidated Operations Management An Example of a Lack of Event Enrichment § Emergency Phone Operator scenario: § EO: Hello, emergency operator speaking. How can I help you? § Caller: Help, I have an emergency. CLICK! (caller disconnected) IT Operator scenario: 144. 124. 108. 101 Link Failed What is the problem with these scenarios? They lack information to take action to resolve the problem. IBM Tivoli Software 2010 12 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio Consolidated Operations Management An Example of a Event Enrichment Emergency Operator scenario: § § § § § EO: Caller: EO: Hello, emergency operator speaking. How can I help you? Help, I have an emergency. Come quickly. What is your emergency? My house is on fire! What is your address? 100 South Drive… Is there anyone in the house? Yes, my two year old child is in the house. Don’t worry, we are sending emergency services right away! IT Operator scenario: Ecommerce One Inc Application Name Cisco ASR 1000 Device Type AZ, 3 rd Floor, Rack 2 Device Location Mike Smith: 410 -777 -0987 SLA: 2 min Contact Details SLA Details Now we have “contextual” information needed to take action. IBM Tivoli Software 2010 13 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio Event and Network Management IBM Tivoli’s Network Management Portfolio IBM Tivoli Netcool/OMNIbus Event/Fault The goal of NETWORK RESOURCE is to manage (Event/Fault Management. MANAGEMENT Solution) Management NETWORK STATE, CONFIGURATION and PERFORMANCE Event and IBM Tivoli OMNIbus Availability to improve mean-time-to-recovery (MTTR) and move to Incident Avoidance. and Network Manager Management IBM Tivoli Netcool Network Management IBM Tivoli Network Manager - - - Network State - - - (Discovery, Topology Visualization, Availability Monitoring for Root Cause Analysis) IBM Tivoli Netcool Configuration Manager Availability Management Configuration Management - - - - Network Configuration - - - - (Backup and Restore, Change and Configuration and Policy Management) IBM Tivoli Netcool Performance Manager - - - - - Network Performance - - - - - (Performance Optimization, Trending and Capacity Planning for Incident Avoidance) Performance Management IBM Tivoli Software 2010 14 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio The Problems facing Network Administrators Network Growth Raises Capital and Operational Costs Networking is having positive 2010 growth § “The first quarter was an exceptionally good quarter for the Ethernet switch market…. . typically, first calendar quarters tend to be seasonally weak, but 1 Q 2010 was quite different. ” Rohit Mehra, IDC analyst New Technologies are driving the networking infrastructure § The Ethernet switch and router markets saw strong growth in the first quarter, driven by demand for such applications as VOICE AND VIDEO OVER IP, VIRTUALIZATION and CLOUD COMPUTING, according to research firm IDC. § “The breadth of the network market recovery is very encouraging, with all regions and market segments making a contribution…. of all enterprise IT priorities, NETWORKING CLEARLY REMAINS A KEY BUILDING BLOCK, playing an important role in the next-generation IT infrastructure. ” Cindy Borovick, IDC Analyst “Virtualization, Cloud Fuel Rebound in Ethernet Switch, Router Markets”, e. Week IDC Share, May 26, 2010 IBM Tivoli Software 2010 15 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio The Problems facing Network Administrators Network Complexity Raises Operational Costs Increasing number of vendors and network device types § Cisco, Juniper, Alcatel, Lucent, Nokia Siemens, Ericsson, Huawei, Motorola, Tellabs and more. . § Routers, Switches, Gateways, DSLAM, Softswitches, IMS, LTE (4 G), SBCs, access points, fiber terminals and more Increasing network complexity § 100’s to 100, 000’s of heterogeneous devices are being deployed § Manual processes don’t scale § Business conditions demand doing “better with less” § Each network vendor typically supports multiple operating system families § Customers typically have deployed multiple OS versions even within a single vendor § Each network device model has its own unique set of commands and operating system version IBM Tivoli Software 2010 16 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio The Problems facing Network Administrators Documented Costs and Impacts of Network Complexity Configuration Errors largest cause of network outages 60% Caused by manual configuration errors Network complexity outpacing scripting 30 Average configuration errors per device Routine tasks consuming resources 45% Of engineering time spent on manual configurations Inconsistent security posture open to threat 80% Of security breaches from non-compliant devices Sources: Dataquest. EMA, Yankee, Infonetics Research IBM Tivoli Software 2010 17 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Network Manager Network State Discovery, Topology Visualization, Availability Monitoring for Root Cause Analysis Peter E. Greulich IBM Tivoli Sales Enablement and Customer Advocate Peter Greulich/Austin/IBM pgreulic@us. ibm. com IBM Tivoli Software 2010 IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio Today’s Network Challenges The Network is constantly changing § The network environment is dynamic § Impossible to visualize on a single screen all the heterogeneous vendor’s networking environments § Difficult to visualize the "logical" with the “physical” network structure § Increased management complexity with new technologies such as Vo. IP, MPLS and VPN Sense and Isolating that the network is the problem § Many times users know before us that the network has failed § How do we quickly sense and isolate the network as the problem § Identifying the root cause of an event storm is not easy Things are getting worse… § Expected to do “better with less” § We are fighting fires rather than supporting new business initiatives § Does our current network state match our inventory systems. IBM Tivoli Software 2010 19 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Network Manager Discovery and Topology Visualization for Root Cause Analysis Scalable Flexible Network Discovery § Provides end to end visibility of heterogeneous networks § Optimize network asset utilization and extract the maximum return from existing investments § Reconcile the ‘as-built’ view of the network vs. ‘as-planned’ views stored in off-line network design, inventory and provisioning systems Real time web-based Network Visualization § Centralizes the management of complex networks into one user interface § Task-oriented UI helps operations staff locate, troubleshoot and resolve network problems § Integrate fault management with network availability, configuration and performance views Accurate Monitoring and Root Cause Analysis (RCA) § Reduces the mean time to resolution of network faults and increase reliability § Automatically determines root cause separating actionable events from symptom events § Ensures staff have meaningful, contextual information at their fingertips IBM Tivoli Software 2010 20 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Network Manager Network Events without Root Cause Analysis Multiple Device Failure Events A Single Device Failure Switch One DMZ Application Failure Application Slowdown IBM Tivoli Software 2010 21 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Network Manager Network Events with Root Cause Analysis Root Cause Event Multiple Symptom Events A Single Device Failure Application Failure Switch One DMZ Application Slowdown IBM Tivoli Software 2010 22 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Network Manager Unique Networking Capabilities Accuracy § Dynamic root cause analysis (RCA) is based on discovered network topology not static rules § End-to-end network connectivity out to the desktop § IT Operations views for “sense and isolation” of the problem (generic device) combined with Subject Matter Expert (SME) views for problem resolution Flexible § Discovery § Full or partial scheduling § Network change can trigger incremental discovery § Customization § Support new devices on-the-fly § Control what attributes are retrieved § Add new root cause analysis (RCA) algorithms based on unique environments § Data Access § Discovery information available for TADDM and 3 rd party integrations Breadth of coverage § Unparalleled vendor, device and protocol support § New technology support provided at no additional charge § Rapid new device and version deployment model IBM Tivoli Netcool/OMNIbus integration § Lower cost of ownership with an integrated Tivoli Integrated Portal (TIP) user environment § Shared user management § Single sign-on § Increased Operator Efficiency § Launch in-context between network health, configuration and connectivity information § Common reporting model IBM Tivoli Software 2010 23 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
Tivoli Netcool Configuration Manager Network Configuration Backup and Restore, Change and Configuration and Policy Management Peter E. Greulich IBM Tivoli Sales Enablement and Customer Advocate Peter Greulich/Austin/IBM pgreulic@us. ibm. com IBM Tivoli Software 2010 IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool Configuration Manager Network Backup and Recovery Management When you need it the most. . . § Backup & restore device configurations with a non-disruptive roll back § Full historical or incremental backup and restore capability § Deploy operating system patches and updates then automatically reapply device configurations § Achieve higher service availability by shortening and/or eliminating configuration backup and restore maintenance windows. IBM Tivoli Software 2010 25 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool Configuration Manager Network Change and Configuration Management § Tivoli Netcool Configuration Manager manages network device configurations by storing each devices’ specific configuration in an external, centralized common data store in near real-time to determine § Which device was touched § Who touched the device § What was changed on the device § When was the change made § Why was the change made § Centralize and automate the configuration changes in a reliable and errorless manner in the network and rollback when necessary. § Enables near real-time policy enforcement of access, security and configuration changes § Alerts on configuration changes and policy violations IBM Tivoli Software 2010 26 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool Configuration Manager Network Policy Management § Policies capture a company’s unique best practices and enforce or replay those policies in a consistent, repetitive and error-free manner § Out-of-the-box policies such as the National Security Agency (NSA) Router Guidelines provide faster time to value § Easy to use drag-and-drop interface § Sophisticated, centralized policy repository § Establishes and enforces enterprise wide policies § Automatically discovers policy violations § Prioritizes violations by severity § Eliminates manual validation processes § Intelligent remediation § Dynamic remediation actions for non-compliant conditions § Key Performance Indicators (KPI) Scores § Executive level dashboard for tracking and prioritizing policy violations § Detailed violation list, prioritized by severity, for easy remediation § Scalable Policy Management to hundreds of thousands of devices IBM Tivoli Software 2010 27 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool Configuration Manager Policy Management Lifecycle Example This configuration A change is made to a change causes a device configuration either out of band or within TNCM violation of a defined Netcool Configuration Manager policy Policy re-evaluation This triggers a trap to correlates and the fault management clears events system as a (1) change from the fault event and a (2) policy violation management system Policy violation could trigger a Alternatively, TNCM can submit the remedial action into workflow process remedial action to automatically correct this violation IBM Tivoli Software 2010 28 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
Tivoli Netcool Performance Manager Network Performance Optimization, Trending and Capacity Planning for Incident Avoidance Peter E. Greulich IBM Tivoli Sales Enablement and Customer Advocate Peter Greulich/Austin/IBM pgreulic@us. ibm. com IBM Tivoli Software 2010 IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool Performance Manager The Importance of Performance Management § If you can not measure it, you can not improve it. GC Carlton Where are we going? § Things that are measured tend to improve. John Kenneth Galbraith § Every service delivered today is connected to “the network”. Multiple times. Network Performance IBM Tivoli Software 2010 30 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool Performance Manager Moving to Incident Avoidance Ability to monitor, alert, collect, analyse, store and visualize performance data § Moves beyond availability to include volume, latency, errors, usage data over time Complements Fault/Event Management § Two faults/events are received below. By utilizing performance management data the network organization can be proactive and address a “resource constrained” slowdown or outage. The same two traps are received. . but one is a much bigger problem. . . Alarm IP is everywhere now and does not have quality built in – it needs to be monitored IBM Tivoli Software 2010 31 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool Performance Manager § Network performance solution that addresses both operational and business intelligence requirements: § Operational requirement - provide real-time operational data and monitoring views using the operations console § Business Intelligence requirement – provide business intelligence through ad-hoc reporting with TCR/Cognos § Expansive performance management scope § End-to-end network performance reporting § Cross domain performance reporting (network, server and application) with ITM’s Tivoli Data Warehouse § Converged wireless and wireline (fixed/IP) networks § Streaming analytics for real-time aggregation and threshold monitoring § Temporal and Spatial capabilities § Proven, scalable distributed architecture IBM Tivoli Software 2010 32 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool Performance Manager Technology Packs for Rapid Technology Deployment § Largest set of out-of the-box management capabilities for strategic services, technologies and hardware vendors Over 150 technology packs: § QOS Network Traffic Management § Latency / jitter § Integrates Best Practices for managing a specific technology § Carrier and Enterprise Unified Communications § Includes Data Collection, KPI Definitions, Analytics, Threshold Definitions and Reports § Flow Monitoring § Consolidated Tech Pack process for fixed and wireless § Enablement for Business Value Report Packs (e. g. across technologies and across vendors) § Technology Pack Dev Kit (TPDK) for Customers/Partners for rapid deployment of custom wireless Technology Packs § IP Telephony (Call managers) § IPFix, Netflow § MPLS § Access § WIFI, WIMAX § DSL, GPON, CMTS, MSAN § Service Aware Probes (Vo. IP, IPTV) § IPTV (probes, PEVQ, IP Multicast, Video servers) § IMS § CSCF / BGCF, MGW, AS, MGC, MGW IBM Tivoli Software 2010 33 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool Performance Manager Technology Pack Example - Cisco IP Telephony § Vo. IP is becoming integral to many corporations global voice strategy § Managing the availability and performance of these Vo. IP environments is viewed as a mission critical application § Vo. IP is becoming an “IT solution” that has to be managed appropriately § TNPM provides Vo. IP performance monitoring for Cisco Unified Branch Office A Communications Manager, Call Manager and Cisco Gateway and Gatekeepers IP Phones Gatekeeper IP PBX Application Servers Branch Office B Router/Media Gateway IP Phones PSTN IP - WAN IP Phones Headquarters IBM Tivoli Software 2010 34 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio IBM Tivoli Netcool Performance Manager Composite Resources for End-User Experience A Composite Resource models multiple wireline resources as a single entity § Allows for reporting against a single network logical entity or end-to-end service path Benefits of composite resources § Better reflection of the end-user network experience (e. g. health indices) § Makes performance indicators more relevant to Service Quality Management (SQM) § More intuitive way to report on complex configuration metrics § Generate smarter alarms Network End-User Network Managing the end-to-end network experience Mission Critical Application IBM Tivoli Software 2010 35 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio TNPM Network Composite Resources French Customer Solution – SLA Verification IBM Tivoli Netcool Performance Manager § Raises an alert when objective is not being met § Identifies and isolates potential networking issue § Provides Predictive Analytics on the near and far horizon § Ensures Service Level Objective (SLO) met by the Communication Service Provider (CSP) Who identifies the network is slow and who isolates the problem when it slows down? Customer Communication Service Provider Customer CSP Data Center Is this “black box” affecting my mission critical application performance? Data Center IBM Tivoli Software 2010 36 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio Event and Network Management Summary IBM Tivoli Netcool/OMNIbus (Event/Fault Management Solution) Event/Fault Management IBM Tivoli OMNIbus and Network Manager Event and Availability Management IBM Tivoli Netcool Network Management IBM Tivoli Network Manager - - - Network State - - - (Discovery, Topology Visualization, Availability Monitoring for Root Cause Analysis) IBM Tivoli Netcool Configuration Manager Availability Management Configuration Management - - - - Network Configuration - - - - (Backup and Restore, Change and Configuration and Policy Management) IBM Tivoli Netcool Performance Manager - - - - - Network Performance - - - - - (Performance Optimization, Trending and Capacity Planning for Incident Avoidance) Performance Management IBM Tivoli Software 2010 37 | IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
IBM Tivoli Event and Network Management Portfolio Peter E. Greulich IBM Tivoli Sales Enablement and Customer Advocate Peter Greulich/Austin/IBM pgreulic@us. ibm. com IBM Tivoli Software 2010 IBM Tivoli Software | 08 March 2021 | © 2010 IBM Corporation IBM Worldwide Software Sales
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