Provider Directory Advisory Committee Meeting March 14 2018

Provider Directory Advisory Committee Meeting March 14, 2018

Welcome! 1: 00 – 1: 05 Welcome & Agenda Review 1: 05 – 1: 35 Brink communications survey 1: 35 – 2: 05 Provider Directory and Common Credentialing project updates 2: 05 – 2: 30 Adoption phases/communications strategy discussion 2: 30 – 2: 40 Break 2: 40 – 3: 50 Adoption phases/communications strategy discussion 3: 50 – 3: 55 Public comment 3: 55 – 4: 00 Close and Next Steps Statewide Provider Directory Single source of trusted provider information

Add brink slides here

13 individuals across settings • Executive level • Decision makers or influencers • Rural representation • • Coordinated care organizations Health plans Providers and clinics Hospitals and health systems

• • Develop key messages based on findings Message grids for specific audiences Update materials based on findings Communications and outreach strategies

Provider Directory and Common Credentialing Implementation updates Rachel Ostroy

Provider Directory Implementation Update Project Timeline Dec 2017 – Aug 2018 - Design, Development & Implementation ü Dec 2017: Vendor onboard ü Jul 2018: UAT ü Aug 2018: Initial go-live (focused on Medicaid enterprise) Sep 2018 – Nov 2019 - Data source and user onboarding and support ü Continued onboarding of users and additional data sources Current Project Activities • Finalized project schedule • Refining/clarifying requirements • Analyzing rules/processes including data matching criteria, data source prioritization, and access using One. Health. Port • Working with representatives from tier 1 data sources to gather more detailed information. • Developing legal agreements • Flat File Directory (FFD) transition planning • Communication contractor interviews about HIT initiatives with Provider Directory stakeholder participants

Oregon Common Credentialing Program Update March 14, 2018 Supporting the centralized collection and verification of practitioner credentialing information pursuant to ORS § 441. 226

Implementation Update • System configuration in final stages, testing to begin soon • Rules finalization underway • Organization enrollment process is in final development and will include the collection of credentialing rosters to track practitioners roll out expectations • Data use agreements being finalized with Boards • Marketing and outreach activities with OHA Publications and a communications firm (Brink) are underway • Technical Advisory Group has been engaged • Business Change Leaders Workgroup initiated 26

Oregon Common Credentialing Program High Level Program Project Plan

Business Change Leaders Engagement üSolicit for stakeholder interest in participating üSchedule first Business Change Leader meeting üReview charter and Business Change Toolkit resources • Obtain and document workflow details, best practices, and other helpful OCCP implementation ideas • Incorporate details into iterative Business Change Toolkits • Distribute Business Change Toolkits and engage change leaders to help communicate implementation ideas • Ensure ongoing updates to Business Change Toolkit content 28

Technical SME Workgroup Engagement üEstablish the CC Technical SME WG üConduct first meeting to discuss charter and system details üSet up biweekly meetings to discuss technical issues • 3 meetings held so far • Address credentialing organization data consumption: o Assess vendor security questionnaire and implementation guide o Share data consumption ideas across organizations o Work with OHLC to coordinate common vendor engagement • Discuss User Acceptance Testing Plan advisement/participation 29

Marketing and Outreach Phase I March-May Audience/Influencer Current Engagement Licensing Boards Practitioners ED meetings, Board meetings Newsletters Professional Associations Regular engagement via meetings, presentations E-blasts Credentialing Organizations OHLC, CCO meetings, individual Licensing Agencies Credentialing Organizations Internal OHA meetings, CCO Newsletters Leadership meetings Phase II May-July Phase III Aug-Oct Website Links to webinars language, brochures Presentations Links to webinars at events Newsletter, E- Presentations Links to webinars, blast language PPTs Website Links to webinars language, brochures Professional Associations Regular engagement via meetings, E-blasts Presentations Links to webinars presentations at events Oregon Health Leadership Council OHLC and Admin Sim Meetings Newsletter, E- Presentations Links to webinars, blast language PPTs 30 Ongoing Every 6 months Qrtly

Question for PDAC on alignment • Common Credentialing will be sharing authoritative information with the Provider Directory • Data that are not for provider directory purposes such as peer references, personal information (home address/social security number), liability, and attestation questions will not be shared • The Provider Directory will have additional fields that are not required or not included in the Common Credentialing solution • E. g. , HIE endpoints, languages, accepting new patients • How do we ensure people know about how Common Credentialing and Provider Directory align and where they do not? • Where is there confusion that OHA needs to address?

Adoption planning and phasing discussion

January 2018 PDAC highlights Mi. HIN Demo & Return on investments exercise Benefits • • Access to data not available today Cost avoidance to maintain Better data quality Validation of all providers Using a trusted source Reduced # interfaces Optimize provider search Costs • • • User training Subscription costs Vetting data Parallel testing Integration into existing software Other concerns to address • • • Change management How well will it meet its purpose Lack of provider awareness More complex use cases won’t happen right away Bandwidth to adopt (time) Sensitivity around the data Ways to measure • • • # times this data was needed FTE Lower licensing and interface costs Less errors Increased number of summary of care transfers See more patients Ways to measure • • • FTE Actual costs to integrate Staff costs to do parallel testing and adopt Ways to mitigate • • • Early communication Marketing and outreach Training Incorporate into the workflow Demos Clear rules and policies on data

Medicaid criteria for no-cost Provider Directory use 1. Oregon Health Authority and Department of Human Services 2. Currently enrolled or contracted with OHA to provide Medicaid services. This includes but is not limited to Coordinated Care Organizations (CCOs) and their affiliated entities, individual practitioners, facilities, and hospitals. 3. Organization supports eligible providers by providing meaningful HIE opportunities and play a vital role for CCOs and other regional Medicaid stakeholders in Oregon. * Verification will be part of the registration process • Non-Medicaid use will be supported by fees and requires CMS approval • Market analysis is needed to determine interest in non-Medicaid use • Work is underway to determine parameters around #3

Provider Directory phased implementation Phase 1 – August 2018 • Soft launch • Medicaid enterprise • HIE use case/analytics Phase 2 and beyond ? Refer to “Phasing Approaches Document”

Input on future phases • Review “Phase 1” • What stands out to you? • What seems challenging? • What might we be missing? • What are your recommendations moving forward?

Input on future phases • Review “Phase 2” • How would you describe the status of the provider directory? • What kinks may be worked out in phase one? • What gaps might still exist? • Thinking about the status of the directory after soft launch, who should be targeted to adopt after the initial go-live? • How many organizations/users should be targeted in the next phase? • Should we focus on a specific type of organization (e. g. , CCOs or hospitals)? Should we diversify? • How much time should we allow between phases and give enough time for adoption and use? • What is the best way to plan for phases while remaining nimble and responsive?

Communications phasing discussion

Communication strategy documents High level strategy (last updated September 2017) • Objectives and high level strategies • Channels and tools • Key information and Market analysis Communications plan matrix (working document) • Implementation status, priorities, targeted audiences • What needs to be communicated, channels and Strategies, Success outcomes and targets • Strengths, Challenges, How to address challenges Communications workplan (working documents) • Timeline: Planned dates for high level activities • Engagement profile: details on how to reach target audiences/who is engaged and who isn’t • Tasks with due dates and resources

Communications Matrix feedback: Phase 1 • Review “Phase 1: HIE and Analytics” • Thoughts? • What categories did we miss? • What risks, barriers, or gaps need to be identified? • What needs to be clarified or added?

Communications Matrix feedback: Phase 2 • Review “Phase 2” and group’s feedback on phase 2 target audiences • Thoughts? • What strengths and challenges may be faced in this stage? • How can we address challenges • What other thoughts and input do you have?

Public Comment

Close • What worked well? • How can we improve? • Next PDAC meeting is May 16, 2018 • Next PD-SME meeting is April 18, 2018