Introduction What is Indicator Is Indicator a Measurement

Introduction What is Indicator ? Is Indicator a Measurement ? How do you measure the service you deliver ? How do you measure effectiveness of the service you delivered ? What is performance Indicator ? What is KPI Different levels of Indicators ? What are Impact / Outcome / Input / Output Based Indicators ? Who should develop KPIs ? What purposes KPIs ? What is the Results Framework ?

What is KPI “ In simple terms a KPI is a way of measuring how well we as individuals or how well entire companies or business units are performing. KPI is short for Key Performance Indicator. A KPI should help us understand how well a company, business units or individual is performing compared to their strategic goals and objectives ” - Bernard Marr “ A Key Performance Indicators is a metric that helps you understand how you are doing against your objectives. ” - Avinash Kaushik

Who/ what is responsible for performance Individual ( knowledge, attitude, Skill ) Immediate Boss ( support, rewards ) Colleagues ( support, encourage … ) Subordinates ( Assistance ) Technology, Systems and processes ( Appropriate & Provide) Environment ( Conducive, Pleasant ) Organization policies and culture ( Non restraining but driving)

Why are we concerned of performance ? Because of costs and benefits of projects and activities can be easily identified and measured with performance indicators.

ක රයස ධන සවභ වය දරශක වල Performance Indicators must be 1. Simple to operate 2. Simple to understand 3. Simple to action

ක රයස ධනය මනන ලබනන ඇය ? “ We want to change the competitive landscape by being not just better than our competitors, but by taking quality to a whole new level” - Jack Welch Performance measures should aim at the long term and should be forward –thinking initiative designed to fundamentally change the way we assist the countries development. It is not a post mortem of what happened but a step towards how we do better in the future.

Types of Performance measures ප රධ න ප රතඵල දරශක (Key results Indicators ) They are the results of many actions. ප රධ න ක රයස ධන දරශක (Key performance Indicators) Used to assess the performance.

The role of Key Performance Indicator in Strategic Planning

Levels of Indicators Macro Level Indicators Tracking performance towards the most ambitious objective (vision / Mission ) Intermediate Results Indicator Tracking performance towards lower level objective Micro Level indicator (Activity) Used to track implementation of a specific program activities

Levels of Indicators Example: Macro level Indicator “ Average customer satisfaction of service delivery ” Intermediate level Indicators “ Effective public service for all service seekers – Average time of service delivery ” Micro level Indicator No of systems and procedures simplified, No of IT solutions introduced, No of formats simplified, No of effective training courses conducted, Percentage of training provided, Timely maintained personal files.

National Productivity secretariat Productivity improvement activities 1. “ Facilitate productivity improvement mechanism in public and private sector” Indicators for productivity promotion ? No of projects implemented No of officers trained No of effective training courses conducted, Percentage of training provided No of model organization developed No of 5 S certified organization No of applications received for productivity Awards No of Award winning Organization in public and private sector

Key Performance Indicators - Example

Group work Identify selected organization vision , Mission objectives and activities Prepare Macro level, Intermediate level and Micro level KPIs Identify divisions of the organization Identify activities of the each division Prepare KPIs for the division

Key Elements in setting performance indicators Set proper objectives Define indicators of success Identify key activities / project component clustered Define critical assumptions on which the project is based Identify means of project accomplishment Define resources required for implementation

The Results Framework ප රතඵල ර මව Inputs - Resources (Men, Material, Money, Management) Outputs – Physical accomplishment that the project management should be able to guarantee. Outcomes / Purpose - The immediate objective or effect which is expected to be achieved as the result of the project Impacts / Goal – The ultimate (long term ) overall objective of the project

දරශක. 1දගක ලන බලප ම ම මගන ව ය ප තයක බලප ම මනන ල බ . මනන දරශක (Impact Indicators) හ ව ඩසටහනක දගක ලන Positive, Negative, Direct, Indirect, Impacts ( Example : Increased income ) 2. ප රතඵල දරශක (Outcome Indicators) ම මගන ල බ . ව ඩසටහන හ ස ව වල ප රතඵල මනන Possess quantitative & qualitative aspects (Example : No. of individuals employed six months after

Results Chain Implementation Inputs Man Material Money Management Activities Rehabilitatio n of tank, Canals, Sluice gates & Distribution Channels Results Outputs Outcomes/ Purpose Increased Acreage, Functional Irrigation Scheme Cropping Intensify, Access to water Impacts / Goal Increased Production Increased employment Improved Living Standard

Setting Performance Indicators - Example : Child development and nutrition project – Batticaloa Objectives Performance Indicators How to monitor Impact – Improved health & nutrition Reduced malnutrition by Underweight pre-school children from 25% to 13% by 2016 National nutrition survey Outcome – 1. Improved childcare, nutrition & health service 2. Improved Income for women Number of children reached Annual project report by services Increase in family income Output 1. Established community based childcare programs 2. Established women’s income programs 1. No of children and women participated for program 2. No of health day outreach efforts launched 3. No of centers established Project monitoring/ survey reports

Setting Performance Indicators - Example : development and nutrition project – Batticaloa Inputs How to monitor 25 community based growth monitoring programs conducted in 25 GN office Rs. 10 Mn per program Progress Report 15 Health day programs Matching grants for community Rs. 20 Mn per program Progress Report Activities Rs. 500, 000 per CBO Child

Few selected Indicators Result/ Outcome Indicators) National Level ) Few selected Indicators used by the department of Project Management. Access to safe drinking water for the rural population increased from 80% in 2009 to 90% 2016 Kilometers of A and B roads in good condition increased from 39% in 2005 to 95% in 2016 Public transport share increased from 69% in 2006 to 80% in 2016

Group Work Identify development Project or program implement by your organization /or area Identify activities, input, outcome & Impact of the project Develop KPIs

Business KPIs 1. Example Overall ABC Company KPI Increase Monthly Recurring Revenue (MRR) by x% each month. 2. Departmental KPIs Sales KPI – Increase product demos by x% each month. Marketing KPIs - Increase trails by x% each month Customer success KPIs – Reduce churn by x% each month Product & Engineering KPIs – x users successfully complete a task using a new features

Business KPIs 3. Individual KPIs Content Marketing Manger – Deliver x number of website visits through content each month. Product Marketing Manager – Deliver x number of visits to our product announcement PR Manager – Increase brand related searches for ABC company by x % each month.

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