INDUSTRIAL TRAINING REPORT ON HOTEL RAMADA PLAZA AGRA

INDUSTRIAL TRAINING REPORT ON HOTEL RAMADA PLAZA AGRA

ABOUT THE HOTEL � � � The Best Leisure & Business Hotel in Agra With its ideal location, Ramada Plaza Agra offers you world-class hospitality in a traditional and exotic ambiance of the Mughal legacy. Spacious rooms, a delightful range of in-house dining venues, Swimming Pool, Spa, Club, Lounge, Fitness Center, a captive Retail Shopping area is modern conveniences offered for leisure & business travelers, that makes Ramada Plaza Agra undoubtedly the preferred choice to stay in the city. With the spectacular vistas that cover Agra's skyline, Ramada Plaza Agra are undoubtedly the preferred and convenient hotel in the city of Agra

Comfortable Stay The room designs at Ramada Plaza Agra is heavily influenced by Mughal motifs that seep into every element of this fabulous hotbed of history. Every room is designed keeping the integral aesthetics of the Ramada brand - ornate yet subtle, majestic yet modern and equipped with state- of-the-art amenities and sophisticated furnishings. .

Standard Rooms Standard Room are ornate yet subtle, majestic yet modern. The Standard Rooms of 300 square feet at the Ramada Plaza Agra are equipped with state-of -the-art amenities and sophisticated furnishings. Each of the tastefully appointed standard rooms feature king size bed. Amenities include free view LED TV, free wireless internet access, business desk, in-room safe, minibar, tea and coffee maker, Iron with Ironing board and Hair dryer. :

Deluxe Rooms The Deluxe room with 320 square feet of ultra-modern comfort and warmth, with comfortable pillow top mattresses and premium bedding, the deluxe room at the Ramada Agra Plaza is an oasis of calm amidst your hectic schedules that cover your leisure visits or business travel. Artistically designed room is with King bed. Amenities include free view LED TV, free wireless internet access, business desk, in-room safe, minibar, tea and coffee maker, Iron with Ironing board and Hair dryer, free view LED TV, free wireless internet access, business desk, in-room safe, minibar, tea and coffee maker, Iron with Ironing board and Hair dryer.

EXECUTIVE ROOMS IN AN EXPANSIVE 482 SQUARE FEET OF ULTRA-MODERN COMFORT AND WARMTH, EACH EXECUTIVE ROOM INCLUDES ONE LIVING ROOM WITH POWDER ROOM AND A MASTER BEDROOM WITH KING SIZE BED AND MODERN THREE-FIXTURE BATHROOMS.

CLUB ROOMS THE CLUB ROOMS ARE A NOVEL CONCEPT FOR THE CITY OF AGRA IN EXPERIENCING EXCLUSIVITY AMIDST THE BEST IN WORLD-CLASS HOSPITALITY. ALL SITUATED ON THE TOPMOST STORY OF THE HOTEL, ARE AN AMAZING 360 SQUARE FEET OF EXCLUSIVE LUXURY, WITH ULTRA-MODERN COMFORT. GUESTS OF THE CLUB ROOM ENJOY THE SPECIAL PRIVILEGES OF A SEPARATE CLUB FLOOR, A CLUB LOUNGE, LUXURY BATH AND GUEST SUPPLIES. .

SPECIALLY ADAPTED ROOM ACCESSIBLE ROOM HAS BEEN DILIGENTLY EQUIPPED TO OFFER THE VERY SAME EXPERIENCE FOR OUR DISABLED GUESTS. AMENITIES INCLUDE FREE VIEW LED TV, FREE BASIC WIRELESS INTERNET ACCESS, BUSINESS DESK, IN-ROOM SAFE, MINIBAR, TEA AND COFFEE MAKER, IRON WITH IRONING BOARD AND HAIR DRYER. THE BATHROOM SHOWERS HAVE BEEN SO DESIGNED TO GIVE WHEELED-IN ACCESS, WITH THE DOORWAYS AND CORRIDORS WIDE ENOUGH TO ALLOW ACCESS TO THE ROOM ALSO CONFORMS TO THE GLOBAL BENCHMARK IN HAVING MANEUVERABLE SPACE OF 36 AROUND BED AND ACCESS TO THE BATHROOM DOORWAY.

� Junior Suites � � In an expansive 482 square feet of ultra-modern comfort and warmth, each Junior Suite Room includes a master bedroom with King size bed a modern three-fixture bathrooms and a powder room.

ALL OUR ROOMS COME WITH THE FOLLOWING FEATURES: � LCD TV | DVD player | Satellite television | Wired & wireless broadband internet access | Separate walk-in closet with electronic safe | Dual line telephones with voice mail | Personal mini-bar | Personalized butler service | A well appointed bathroom with a basket of Ayurvedic toiletries.

CAFE GOLDEN ELEPHANT Golden Elephant figurines are traditionally meant to bring good luck and happiness. The Cafe Golden Elephant is located at the lobby-level of Ramada Plaza Agra and open from 6 am till 11. 30 pm. It serves International and Indian cuisine along with sumptuous and extensive buffet spreads for breakfast, lunch and dinner, undoubtedly one of the most popular attractions in the city

TURKO MUGHAL Serving traditional North-west frontier cuisine in a contemporary Indian ambiance. Turko Mughal - the Indian Specialty Restaurant at Ramada Plaza Agra promises to be a big draw with the city's food elite with its wide variety of flavors, styles, ingredients and techniques that infuse Mughal cuisine with Persian style of cooking, Turko Mughal's gastronomic signatures is unique in the city.

TMAROOSH BAR Intricate copper design theme blends around the mellowness of moonlight, Tmahroosh exudes a cozy, royal ambiance as it overlooks the pool deck. Enjoy the heavenly combination of the starry night, indulge yourself into the latest Mixology trends of our experts, grilled delights and copious choices of beer, along with the city's best selection of wines, spirits and cocktails as you take your seat by the poolside.

HOTEL LOBBY

CONFERENCE FACILITY Ramada Plaza Agra features one of the biggest spaces for banquets or Corporate meeting requirements, offering column- free, uninterrupted space for unbridled creativity and creating value. The carefully planned layouts of both the Ball Rooms, ensure plenty of natural light and like every other part of the hotel, ease and convenience for early activities planned. The superior design and easy access to al. I the guest rooms makes it the most preferred option for those who seek uninterrupted, productive and thorough professional get-togethers or gala social gatherings. Ramada Plaza Agra's Ball Rooms are the perfect choice, as they come with the backing of an experienced team that can assist with all your meeting requirements.

BOARD ROOM Our Business Board rooms come with large, well-lit desks, data ports and multiformat meeting & conference facilities which ensure that you have a stress-free event with the help of our dedicated Meetings & Events team. Board Room 1 is the larger of the board rooms, perfect for meetings that involve 15 guests or less, for high-profile, intimate meetings and interactions. Board Room 2, the smaller of the two Board Room options available at the Ramada Plaza Agra, is apt for meetings for 6 guests or less, where connectivity, privacy and efficiency is paramount.

BUSINESS CENTRE

Fitness Center State-of-the-art equipment & modern design that blends in harmoniously with the Mugh theme of the environs - the Gymnasium at Ramada Plaza Agra is guaranteed to bring you the finest training experience available in the city. We have combined classic detail with a modern design and state-of-the-art equipment to provide members with a contemporary, luxurious training arena, complete with beautifully finished changing rooms, with an airy and contemporary setting.

ROOM SUPPLIES � In the room � In the mini bar cabinet � On the writing table � On the coffee table � On the bedside table

ORGANISATIONAL CHART FOR HOUSE KEEPING DEPARTMENT DIRECTOR HOUSE KEEPING EXECUTIVE HOUSE KEEPER LAUNDRY MANAGER

PUBLIC AREA SUPERVISOR � � � � Responsible for allotting works to staff on a daily basis. Responsible for the inspection of proper cleaning being carried out in various public areas. To maintain a regular and complete advance schedule of renovation o public areas in consultation with the Executive House Keeper or Assistant House Keeper. Coordinates with the Engineering Control room for day to day maintenance in public areas. Gets the defected furniture and fixtures repaired Coordinates with the horticulturists for any flower arrangement that need changing in the public areas. Not only flower but also any plant as well. Directs the staff for through clearing schedule every day.

THE HIERARCHY: MANAGER JUNIOR EXECUTIVES SECRETARY/ORDER TAKER SENIOR SUPERVISOR OPERATORS TRAINEE OPERATORS

Health Club Beauty Saloon Business Center Front Office Guest Service Center Guest Relations Front Desk Concierge

DIFFERENT AREAS OF THE FRONT OFFICE �Bell Desk �Reception. �Cashier. �Concierge. �Reservation

INTERACTION BETWEEN GUEST AND THE HOTEL: � Pre-arrival �Arrival �Occupancy �Check out

BUSINESS CENTER 24 HOURS OPERATION Ø SECRETERIAL SERVICES. Ø HIGH SPEED BROADBAND INTERNET CONNECTIVITY. Ø PLUSH 14 SEATER MEETING ROOM WELL EQUIPPED WITH ALL CONFERENCE EQUIPMENTS. Ø

GUEST SERVICE CENTER Ø COMMUNICATION CENTRE OF THE HOTEL Ø CALLS, MESSAGES, WAKE UP CALLS, HOUSEKEEPING REQUESTS, MAINTENANCE REQUESTS, INTERNET SERVICE

Kitchen layout and planning: The kitchen layout is planned in a way keeping in mind the following points: 1) Easy accessibility to all outlets 2) Appropriate space allocation for each section 3) Maximum utilization of the space available 4) Easiness to maintain hygiene 5) Accessibility to stores. 6) Proper consumption of power. 7) Accessibility to stewarding & pot washing 8) Appropriate material for floor and ceiling 9) Proper light and ventilation system. Chef's cabin is located at the place from where the entire kitchen can be seen and helps him to have a direct contract over the kitchen.

Working procedure in kitchen After the guest order has been taken, the service staff takes out the computerized KOT, which is received in the kitchen. The obeyed reads out the KOT aloud. The chef checks the food items and orders the food to be cooked. After the food is prepare chef checks the food items with the KOT and the portion size also. Then the service staff picks up the food to the service area.

FOOD PRODUCTION DEPARTMENTS � BANQUET KITCHEN � INDIAN KITCHEN � BUTCHERY � GARDE MANAGER � GRAND BUFFET KITCHEN � PANTRY � CHINESE KITCHEN � CONTINENTAL KITCHEN � BAKERY � COFFEE SHOP KITCHEN

Indian Kitchen This kitchen consists of 3 sections: - • • • Halwai, Indian, Tandoor. Indian Mise-en-place is done in advance and is kept in coolers. This includes cleaning of rice, cutting of vegetables and meat. This kitchen also makes South Indian Nonvegetarian item.

All the sweet dishes are prepared in this kitchen. It caters to all other kitchens. Some of the sweets prepared are : Gulab Jamun, Rasgula, Sahi Tukda, Tandai, Jilebi etc. This sectors deals with all the cleaning and cutting of meets like chicken, mutton, fish etc. The prepreparation section is also attached to it. The items come from the receiving department. The received items are skinned, cut(if necessary) weighed, vacuum packed and then kept in the freezers. Temperature maintained in the cold room is 4 - 60 C and in deep freezer is -100 C. Items like chicken, leg of lamb, mutton etc. are stored in

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