INDUSTRIAL TRAINING REPORT ON HOTEL COURTYARD MARRIOTT AGRA

INDUSTRIAL TRAINING REPORT ON HOTEL COURTYARD MARRIOTT AGRA

ABOUT THE HOTEL • • Discover all that Agra has to offer at our 5 -star hotel Treat yourself to 5 -star elegance at the Courtyard Marriott Agra. Completely new and ideally located near the Taj Mahal and other renowned India attractions, our hotel is ideal for a business trip or a relaxing getaway. Our spacious rooms and suites are among the largest in Agra and offer 5 -star amenities like highspeed Internet, luxury bedding, and flat-screen TVs. Guests staying at the hotel don't have to look far for great dining, thanks to our four-on-site options. Sample from the delicious buffet at Mo. Mo Cafe, or Mo. Mo to Go. Enjoy succulent Indian barbecue at ANISE or innovative cocktails at Onyx Bar. Meetings and events at the hotel are extraordinary; our expansive outdoor lawn provides a beautiful backdrop for outdoor weddings, our indoor venues are as versatile as they are elegant. Stay fit with our fully-equipped gym, an outdoor pool and a spa. There is an Entertainment zone for unlimited fun. And for those looking to explore, Agra's most exciting attractions are just minutes from our doorstep.

Feel at home in Agra with our luxury hotel accommodations Surround yourself with luxury in our brand-new hotel accommodations in the heart of Agra, India. Our impeccably designed hotel rooms and suites boast deluxe bedding and flat-screen televisions. Additional amenities include coffee makers, mini refrigerators, and well-lit, ergonomic work areas. Sleek marble bathrooms feature luxury perks like robes, slippers, and hair dryers for your comfort. High-speed Internet access keeps you connected and productive during your Agra hotel visit.

DELUXE TWIN GUEST ROOM Deluxe Rooms This agra hotel deluxe rooms which are comfortably appointed with everything you need to enjoy an unforgettable stay at the Courtyard. You'll want for nothing - except a longer stay. Features of our Deluxe Rooms include the following:

PREMIUM KING GUEST ROOM Premium King Guest Room Our four Executive Suites are the finest of our Agra, India hotel rooms, for those accustomed to the highest level of comfort. Guests staying in these rooms can enjoy more space and finer appointments

TERRACE ROOM • Central heating/cooling • Computer data point • Fruit, cookies, tea and coffee maker in the rooms • Hair dryer • In-room safe • Mini bar • Newspaper • Shaver adapters • Telephones and international direct dialing • VCD/DVD on request

EXECUTIVE KING SUITE

EXECUTIVE SUITE JUNIOR KING SUITE

All our rooms come with the following features: • LCD TV | DVD player | Satellite television | Wired & wireless broadband internet access | Separate walk-in closet with electronic safe | Dual line telephones with voice mail | Personal mini-bar | Personalized butler service | A well appointed bathroom with a basket of Ayurvedic toiletries.

RESTAURENT Mo. Mo Café is much more than just a place to eat. It's a welcoming and stylish allday restaurant destination, with one of the largest buffets in Agra. Delicious a la carte options are available as well.

Onyx Bar Relaxed sophistication awaits you at Onyx Bar, our on-site lounge. Gather here with friends to sip a cocktail after a busy day in Agra.

HOTEL LOBBY

THE BEAUTIFUL SWIMMING POOL

CONFERENCE FACILITY • Refreshing event menus just right for you! • Host a productive meeting in one of our eight elegant banquet halls, conveniently located in Agra. • Our largest indoor meeting room can accommodate up to 300 attendees in theater-style configuration. • Smaller meetings and banquets are perfectly suited to our beautifully appointed Jasper meeting room. • All of our banquet halls are equipped with high-speed Internet access and audiovisual services. • Our enthusiastic on-site planning team will assist you in making your event here in Agra a success.

Conferencing Facilities • Basic stationery - pad, pencil, marker, white board, flip chart etc. • Breakfast, lunch and dinner from our Agra hotel's restaurant • Fruit basket and cookies in the room • Mineral water bottle for each day in the room • Our Agra hotel's tea and coffee service with cookies twice during the day • Room charge and tax • Use of conference hall - one of the best among Agra hotels in India • Welcome drink upon arrival at our Agra hotel's meeting facilities

Business Services • Copy service • Fax service • Fee for each additional page of outgoing fax • Messenger service • Network/Internet printing • Overnight delivery/pickup

Meeting Equipment • AV equipment • CD player • LCD projector • Microphone • PA system portable • Stage: portable • TV production service provider

Fitness Center • Cardiovascular equipment • Free weights

Unora Spa at Courtyard Marriott Agra Unora(Italian for 'my hour') is an hour stolen out of the bustle of city life. Our accomplished masseurs have tapped the source of ancient Indian healing & happiness to bring you an unprecedented Spa experience. Open for Resident & Non Resident Guests.

ROOM SUPPLIES • • • In the room In the mini bar cabinet On the writing table On the coffee table On the bedside table

ORGANISATIONAL CHART FOR HOUSE KEEPING DEPARTMENT DIRECTOR HOUSE KEEPING EXECUTIVE HOUSE KEEPER LAUNDRY MANAGER

PUBLIC AREA SUPERVISOR � Responsible for allotting works to staff on a daily basis. � Responsible for the inspection of proper cleaning being carried out in various public areas. � To maintain a regular and complete advance schedule of renovation o public areas in consultation with the Executive House Keeper or Assistant House Keeper. � Coordinates with the Engineering Control room for day to day maintenance in public areas. � Gets the defected furniture and fixtures repaired � Coordinates with the horticulturists for any flower arrangement that need changing in the public areas. Not only flower but also any plant as well. � Directs the staff for through clearing schedule every day.

THE HIERARCHY: MANAGER JUNIOR EXECUTIVES SECRETARY/ORDER TAKER SENIOR SUPERVISOR OPERATORS TRAINEE OPERATORS

Health Club Beauty Saloon Business Center Front Office Guest Service Center Guest Relations Front Desk Concierge

DIFFERENT AREAS OF THE FRONT OFFICE • • • Bell Desk Reception. Cashier. Concierge. Reservation

Interaction Between Guest and the Hotel: • Pre-arrival • Arrival • Occupancy • Check out

BUSINESS CENTER Ø 24 HOURS OPERATION Ø SECRETERIAL SERVICES. Ø HIGH SPEED BROADBAND INTERNET CONNECTIVITY. Ø PLUSH 14 SEATER MEETING ROOM WELL EQUIPPED WITH ALL CONFERENCE EQUIPMENTS.

GUEST SERVICE CENTER Ø COMMUNICATION CENTRE OF THE HOTEL Ø CALLS, MESSAGES, WAKE UP CALLS, HOUSEKEEPING REQUESTS, MAINTENANCE REQUESTS, INTERNET SERVICE

Kitchen layout and planning: The kitchen layout is planned in a way keeping in mind the following points: 1) Easy accessibility to all outlets 2) Appropriate space allocation for each section 3) Maximum utilization of the space available 4) Easiness to maintain hygiene 5) Accessibility to stores. 6) Proper consumption of power. 7) Accessibility to stewarding & pot washing 8) Appropriate material for floor and ceiling 9) Proper light and ventilation system. Chef's cabin is located at the place from where the entire kitchen can be seen and helps him to have a direct contract over the kitchen.

Working procedure in kitchen After the guest order has been taken, the service staff takes out the computerized KOT, which is received in the kitchen. The obeyed reads out the KOT aloud. The chef checks the food items and orders the food to be cooked. After the food is prepare chef checks the food items with the KOT and the portion size also. Then the service staff picks up the food to the service area.

FOOD PRODUCTION DEPARTMENTS • • • BANQUET KITCHEN INDIAN KITCHEN BUTCHERY GARDE MANAGER GRAND BUFFET KITCHEN PANTRY CHINESE KITCHEN CONTINENTAL KITCHEN BAKERY COFFEE SHOP KITCHEN

Indian Kitchen This kitchen consists of 3 sections: - • • • Halwai, Indian, Tandoor. Indian Mise-en-place is done in advance and is kept in coolers. This includes cleaning of rice, cutting of vegetables and meat. This kitchen also makes South Indian Nonvegetarian item.

All the sweet dishes are prepared in this kitchen. It caters to all other kitchens. Some of the sweets prepared are : Gulab Jamun, Rasgula, Sahi Tukda, Tandai, Jilebi etc. This sectors deals with all the cleaning and cutting of meets like chicken, mutton, fish etc. The prepreparation section is also attached to it. The items come from the receiving department. The received items are skinned, cut(if necessary) weighed, vacuum packed and then kept in the freezers. Temperature maintained in the cold room is 4 - 60 C and in deep freezer is -100 C. Items like chicken, leg of lamb, mutton etc. are stored in

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