CPECSC 580 Knowledge Management Dr Franz J Kurfess

CPE/CSC 580: Knowledge Management Dr. Franz J. Kurfess Computer Science Department Cal Poly © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 1

Course Overview u u Introduction Knowledge Processing u u u Classification, Categorization Ontologies, Taxonomies, Thesauri Knowledge Retrieval u u u Knowledge Exchange u u u Information Retrieval Knowledge Navigation Knowledge Presentation u u u Access Patterns, User Feedback Knowledge Management Techniques u u Knowledge Capture, Transfer, and Distribution Usage of Knowledge Organization u u Knowledge Acquisition, Representation and Manipulation u Topic Maps, Agents Knowledge Management Tools Knowledge Management in Organizations Knowledge Visualization © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 2

Overview Knowledge Management Tools u u u Motivation Objectives Tools Requirements u u u Knowledge Acquisition Knowledge Organization Knowledge Exchange Knowledge Presentation Knowledge Retrieval u u u KM Tool Sets Tools for Specific KM Tasks Outlook Tools Important Concepts and Terms Chapter Summary Capabilities u Capture, Indexing, Search, Link Association, Graphs/Networks, Hierarchies, Collaboration, © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 3

Logistics u u Introductions Course Materials u u u u textbook handouts Web page Course. Info/Blackboard System and Alternatives Term Project Lab and Homework Assignments Exams Grading © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 4

Bridge-In © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 5

Pre-Test © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 6

Motivation © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 7

Objectives © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 8

KM Tools u SAP Knowledge Warehouse u IHMC Concept Maps u 80 -20 Discovery u Assistum u Knowledge Structure Manager (KSM) u Cokace u Idea Processor © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 10

KM Tools u study IT-Research http: //www. it-research. net © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 11

Tools by Category u u u Information Retrieval: Verity™, Connex™, Excalibur™, Eurospider™, Google™, Fulcrum™ Collaborative Filtering: Grapevine™ Intranet Portal: Intraspect™ , Open Text™ , Autonomy™, Ontoprise™ Groupware: Lotus Notes™, MS Exchange™ Document Management: PCDOCS™, In. Query™, Filenet™, Documentum™ Text Summarization: Prosum Database solutions: Wincite™, Dataware™, Agentware™ Experience Factories: at A. D. Little™, at Xerox™ Skill Management: Loga HRMS (P&I)™, proprietary solutions Semantic Nets-based: USU™, Knowledge Park™ Visualization: Inxight™, AIdministrator™ Knowledge Discovery: Clementine™, IBM™, SAS™ © 2001 -2003 Franz J. Kurfess [Staab 2001] Knowledge Management Tools 12

Knowledge Discovery Tools Sources Disseminate/ Retrieve (TIDES, QANDA) Summarize (Web. Summ) Extract (Alembic) Translate (Cyber. Trans) Collect Monitor (SIAM) Collaborate (KEAN, Scout, Expert. Finder, Xper. NET) Browse/Visualize (Geo. NODE) [Maybury 2001] Cluster/Mine (Query. Flocks)

SAP Knowledge Warehouse u knowledge management solution integrated with other SAP products u in particular R/3 u main functionality u Web check-in, authoring, editing u document modeling workbench u performance assessment workbench u integration with document management system u connection with business workflows © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 15

SAP Knowledge Portal © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 16

Knowledge Portal Diagram © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 17

Knowledge Warehouse Diagram © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 18

SAP Knowledge Management © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 19

Knowledge Warehouse Screen Shot © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 20

Knowledge Warehouse Configuration © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 21

KW Information Objects © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 22

Logical vs. Physical Object © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 23

Versioning for Info Objects © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 24

Knowledge Management Cycle © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 25

Knowledge Warehouse Context © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 26

Integration with Human Resources © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 27

Knowledge Warehouse Mind Map © 2001 -2003 Franz J. Kurfess [SAP 2000] Knowledge Management Tools 28

Open. Text Live. Link u collaborative environment for the development of Web-based knowledge repositories u components and services u document and content management u information retrieval u virtual team collaboration u enterprise group scheduling u business process information © 2001 -2003 Franz J. Kurfess [Live. Link 2000] Knowledge Management Tools 29

Live. Link User Interface © 2001 -2003 Franz J. Kurfess [Live. Link 2000] Knowledge Management Tools 30

Live. Link Architecture © 2001 -2003 Franz J. Kurfess [Live. Link 2000] Knowledge Management Tools 31

IHMC Concept Maps Template u IHMC Concept Map Software u Institute for Human and Machine Cognition, University of West Florida u http: //cmap. coginst. uwf. edu/ u Purpose u tools for the organization and representation of knowledge u Components u set of Java-based tools for the display and navigation of existing concept maps u http-based server to host concept maps © 2001 -2003 Franz J. Kurfess [Novak 2000] Knowledge Management Tools 32

Concept Maps Description u features u creation of concept maps u browsing of existing concept maps u Web browser enhanced with Java as user interface u application examples u Center for Mars Exploration, NASA u weather forecasting in the Gulf Coast region u distance learning © 2001 -2003 Franz J. Kurfess [http: //cmap. coginst. uwf. edu/] Knowledge Management Tools 33

Concept Maps Concept Map © 2001 -2003 Franz J. Kurfess [http: //cmap. coginst. uwf. edu/] Knowledge Management Tools 34

Concept Map Example © 2001 -2003 Franz J. Kurfess [http: //cmap. coginst. uwf. edu/] Knowledge Management Tools 35

Concept Map Example 2 © 2001 -2003 Franz J. Kurfess [http: //cmap. coginst. uwf. edu/] Knowledge Management Tools 36

Concept Maps Evaluation u representation and organization of knowledge u functionality u browsing u user and construction of concept maps interface u Web u good browser with Java aspects u nice visualization, easy to browse u limitations u knowledge acquisition is very labor-intensive © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 37

80 -20 Discovery Template u Discovery u 80 -20, Author u http: www. 80 -20. com/products/discovery u enhanced search engine for internal data bases u Components © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 38

80 -20 Discovery Description u features u natural language query parsing u web browser as interface u diagrams u screen shots u application examples © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 39

80 -20 Discovery Screen Shot [Screenshot and annotations by Chris Newman] © 2001 -2003 Franz J. Kurfess [Discovery] Knowledge Management Tools 40

80 -20 Discovery Evaluation u main u emphasis on retrieval of existing knowledge mainly from already existing data bases u functionality u u creates an index of documents in specified storage areas provides access through natural language queries u integration u with outside systems tightly integrated with Microsoft products v u user u u interface web browser natural language queries u performance u seems to be rather sluggish, probably due to the NL input u good aspects u limitations © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 41

Assistum Template u Products: Assistum Knowledge Tool u Organization: Assistum. com u http: //www. assistum. com u Purpose u enables the user to create or modify knowledge bases to assist their decision-making u Components u Assistum Viewer u Assistum Knowledge Editor © 2001 -2003 Franz J. Kurfess [Assistum. com] Knowledge Management Tools 42

Assistum Description u Assistum provides easy-to-use tools to create powerful fuzzy rule-based decision support systems u it uses fuzzy logic to store and transform degree of truth variables and relationships u demos are available on the Web at http: //www. assistum. com/2000/demonstrations/javademo. html u requires Java-capable browser © 2001 -2003 Franz J. Kurfess [Assistum. com] Knowledge Management Tools 43

Assistum Example u knowledge network about price increase © 2001 -2003 Franz J. Kurfess [Assistum. com] Knowledge Management Tools 44

Assistum Example u reasoning for price increase © 2001 -2003 Franz J. Kurfess [Assistum. com] Knowledge Management Tools 45

Assistum Evaluation u scope u u emphasis on knowledge representation fuzzy logic as inference method u functionality u u editor for the creation and modification of knowledge bases viewer for the display of knowledge bases u integration u within the set, with outside systems u user u interface GUI, Web browser with Java u good u aspects support for knowledge engineering tasks u limitations u mainly a tool for knowledge engineering © 2001 -2003 Franz J. Kurfess [Assistum. com] Knowledge Management Tools 46

Knowledge Structure Manager (KSM) u Name of the Tool Set u Jose Cuena, Martin Molina, ISYS Intelligent Systems Research Group, Department of Artificial Intelligence, Polytechnic University, Madrid, Spain u http: //www. isys. dia. fi. upm. es/ksm/home. html u Purpose ua software environment that helps developers and endusers in the development and maintenance of large and complex knowledge-based applications u Components u analysis, design and implementation, maintenance © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 47

KSM Description u goal u reduce the gap between the human understanding and the implementation of applications using knowledge models u background u u u intuitive modular approach with different levels of abstraction to cope with large knowledge bases influenced by the idea of generic tasks of Chandrasekaran and the knowledge level concept of Newell. includes also some ideas from other parallel approaches of knowledge engineering methodologies and tools such as KADS, PROTEGE-II and KREST u diagrams u screen shots u application examples © 2001 -2003 Franz J. Kurfess [Cuena, 2000] Knowledge Management Tools 48

KSM Knowledge Area View © 2001 -2003 Franz J. Kurfess [Cuena, 2000] Knowledge Management Tools 49

KSM Hyperbolic View © 2001 -2003 Franz J. Kurfess [Cuena, 2000] Management Tools 50 Knowledge

KSM Task Perspective © 2001 -2003 Franz J. Kurfess [Cuena, 2000] Knowledge Management Tools 51

Problem Formulation © 2001 -2003 Franz J. Kurfess [Cuena, 2000] Knowledge Management Tools 52

KSM Evaluation u scope u functionality u integration u u within the set with outside systems u user interface u performance u good aspects u limitations u seems to be most appropriate for AI knowledge engineering tasks, not so much for knowledge management © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 53

Cokace u Cokace, Web. Cokace u Olivier. Corby, INRIA, Sophia Antipolis, France u http: //www-sop. inria. fr/acacia/Cokace/cokace. html u Purpose u environment for the conceptual modelling language CML of the Common. KADS methodology u Components © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 54

Cokace Description u goal u to provide the knowledge engineer with structured edition, static validation and dynamic interpretation of CML expertise models u features u u allows the knowledge engineer to simulate a reasoning on CML expertise models enables verification and evaluation of such expertise models before implementation of the final knowledge-based system u diagrams u screen shots u application examples © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 55

Cokace Example u ontology u labels produced on-line by Web. Cokace are lost © 2001 -2003 Franz J. Kurfess [Web. Cokace] Knowledge Management Tools 56

Cokace Evaluation u development tool for Common. KADS methodology u functionality u integration u within the set u with outside systems u user interface u Web-based u good (Web. Cokace) aspects u knowledge engineering support u limitations u mainly for knowledge engineering purposes © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 57

Idea Processor u A-I-A u http: //www. a-I-a. com/english. Home. Page/technologies. html u Purpose u new generation Computer Supported Cooperative Work technology composed of a user driven software system and a methodology, Idea. Processing(™) u Components © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 58

Idea Processor Description u goal u to facilitate idea and knowledge management and communication with a graphical and intuitive approach u features u permits simultaneous access by various individuals within a work group to diagram building which leads to concept formation u joint effort promotes shared understanding and consensus u facilitates the visualization of problems and their solutions u it is an 'ideator' (an idea and strategies editor), a group ware, and a meta-CASE tool. © 2001 -2003 Franz J. Kurfess [A-I-A 2001] Knowledge Management Tools 59

Idea Processor Example u site map generated with Idea Processor technology © 2001 -2003 Franz J. Kurfess [A-I-A Site Map] Knowledge Management Tools 60

Idea Processor Evaluation u scope u visualization of knowledge u functionality u idea and strategies editor u group collaboration u good aspects u visual display of knowledge aspects u limitations u knowledge acquisition seems tedious © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 61

Tool Set Template u Name of the Tool Set u Organization, Author u URL u Purpose u Components © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 62

Tool Set Description u further details u diagrams u screen shots u application examples © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 63

Tool Set Evaluation u scope u functionality u integration u within the set u with outside systems u user interface u performance u good aspects u limitations © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 64

Autonomy Template u Name of the Tool Set u Organization, Author u URL u Purpose u Components © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 65

Tool Set Description u further details u diagrams u screen shots u application examples © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 66

Tool Set Evaluation u scope u functionality u integration u within the set u with outside systems u user interface u performance u good aspects u limitations © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 67

Mind. Map Template u Name of the Tool Set u Organization, Author u URL u Purpose u Components © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 68

Tool Set Description u further details u diagrams u screen shots u application examples © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 69

Tool Set Evaluation u scope u functionality u integration u within the set u with outside systems u user interface u performance u good aspects u limitations © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 70

Verity Template u Name of the Tool Set u Organization, Author u URL u Purpose u Components © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 71

Tool Set Description u further details u diagrams u screen shots u application examples © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 72

Tool Set Evaluation u scope u functionality u integration u within the set u with outside systems u user interface u performance u good aspects u limitations © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 73

Practicity Template u Practicity u Organization, Author u URL u web-based knowledge sharing environment u Practicity web server, web browser as clients © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 74

Tool Set Description u features u captures interactions between users participating in a “community of practice” contents and contexts of interactions v stores interactions in a cetntral knowledge base v u diagrams u screen shots u application examples © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 75

Tool Set Evaluation u main emphasis on capturing of knowledge through interactions u functionality u knowledge capture, access u dt. Search for text-based search u integration u within the set u with outside systems u user interface u performance u good aspects © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 76

Groove Template u Groove Networks, Ray Ozzie (Lotus Notes developer) u URL u P 2 P groupware for direct interaction among users u collaboration, communication, sharing information u Components © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 77

Tool Set Description u features u shared spaces are used for storing and accessing knowledge u users share spaces through accounts u diagrams u screen shots u application examples © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 78

Tool Set Evaluation u scope u main emphasis on sharing of information u functionality u communication v chatting, messages, discussion forums u collaboration v net meetings, outlines, drawing, u coordination v calender u integration u within the set u with outside systems © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 79

Post-Test © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 80

References u u u [Cuena & Molina 1996] Cuena J. , Molina M. : "Building Knowledge Models Using KSM". Proc. of Knowledge Acquisition of Knowledge Based Systems Workshop, KAW 96. Banff, Canada. 1996. [Maybury 2001] Joseph T. Maybury: “Knowledge On Demand: Knowledge and Expert Discovery”, Wissensmanagement 2001 Conference, Baden, Germany. [Novak 2000] Joseph D. Novak: “The Theory Underlying Concept Maps and How To Construct Them”, http: //cmap. coginst. uwf. edu/info/. 1996. [SAP 2000] SAP AG “Introducing Knowledge Management with my. SAP. com” http: //www. sap-ag. de/solutions/bi/km/. [Open. Text 2001] Open. Text “Live. Link Product Overview” http: //www. opentext. com/livelink/. [Staab 2000] Steffen Staab: “Intelligente Techniken für das Wissensmanagement” Knowledge Management Tutorial, Wissensmanagement 2001 Conference, Baden-Baden, Germany, http: //www. aisb. uni-karlsruhe. de/~sst. © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 82

Important Concepts and Terms u knowledge representation © 2001 -2003 Franz J. Kurfess u reasoning Knowledge Management Tools 83

Summary KM Tools © 2001 -2003 Franz J. Kurfess Knowledge Management Tools 84

© 2001 -2003 Franz J. Kurfess Knowledge Management Tools 85