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Induction Non-Clinical Part 1 For all non-clinical staff. Occupational Health Claims Environmental Awareness Fraud Awareness Joint Staff Forum Library Services PALS NHS Protect Supervision Complaints Handling Introduction to Learning Disabilities START FINISH

Occupational Health Service COURSE OBJECTIVES • What Occupational Health is • What services Occupational Health offer • The team • Clinic session times. The Occupational Health Service What is Occupational Health is a field of medicine concerned with the interface between work and health. Staff are an employer's most valuable asset and by investing in the provision of Occupational Health Services, employers will positively contribute to the long term health and performance of their workforce. START FINISH The Occupational Health Service looks at health from two dimensions: • The effect of work on health; • The effect of health on work performance. • The Occupational Health Service aims to provide a professional, confidential and impartial service to management, employees and unions, with the emphasis on health promotion and safety practice amongst all staff. To succeed, the team needs close links with the workplace and workforce. • Unlike other doctors and nurses who are concerned primarily with the health of individual patients, the Occupational Health team is concerned with the health of groups of individuals, often undertaking similar jobs.

Services - Pre-Employment • • Prior to employment, we assess the applicant's fitness and medical suitability to undertake the full range of duties in accordance with the requirements of the proposed job. The assessment process includes the applicant completing a Health Interview form. A face-to-face health interview, for specific candidates may, in certain circumstances be required. Managers are advised to ensure that they contact one of the Occupational Health Nurse Advisers to ascertain if a face-to-face health interview is indicated. Services - Return to Work • • • In some circumstances, on return to work following illness or injury, there may be doubt as to the employee's medical fitness to undertake the full range of his / her duties. The employee will be advised on the best means of returning to normal work and the line manager can be advised on modification to work or the working day, if appropriate. Where an employee returns to work from a period of absence, attributed to minor illness and is symptomatic free, and there are no problems, they will not normally need to be seen by the Occupational Health team. However long term illness, major illness / conditions (i. e. musclo-skeletal and mental health issues) should always be assessed by the Occupational Service, prior to return to work. START FINISH

Question When an employee is returning to work from long term illness, they should always be assessed by the…. Workforce Development and Training Department Occupational Service Human Resources Department START FINISH Continue

Services - Immunisations The way to ensure that infections, especially blood borne infections, are not acquired, is by scrupulous attention to safe working practices. However immunisation against certain illnesses, most notably Hepatitis B, will lessen the risk to those who are accidentally exposed. Specific advice regarding infectious diseases can be obtained from the Infection Control Clinical Nurse Specialist. Services - Training & Education Occupational Health staff have a keen interest in training and education, which are key elements in preventative care. We may be able to provide, in conjunction with your manager, a package to meet your specific needs. Ask your manager if we can help. Services - Health Promotion Prevention is better than cure. Therefore the Occupational Health team will be encouraging Health Lifestyle options through various promotional events (i. e. Health Fairs and Awareness Days). START FINISH

Sharps Services - Health Surveillance Sharps are a hazard you may be exposed to and are defined as any object sharp enough to puncture the skin. For example: • Hypodermic needle; • Suture needle; • Scalpel blade; • Bone spinicles; • Teeth splinters; • Glass ampoules; • Pathological specimens. When using needles, remember never resheath. For safe disposal of sharps, it is the responsibility of the person using the sharp to dispose of it safely and immediately after use. If specific clinical procedures prevent this, the user continues to retain responsibility. START FINISH This is a statutory requirement for any employee identified to be at risk of exposure to any hazard, which could adversely affect health. The level of Health Surveillance is determined by the outcome of Risk Assessments. Copies of the Health Surveillance results are stored separate to the Occupational Health records, as they are likely to be inspected by the HSE. Contamination Another hazard you may be exposed to is contamination, which can be via: • Mucous membrane; • Eyes; • Open wound.

Question When using a needle, you should never resheath it. TRUE FALSE Continue START FINISH

Injuries You must be aware of the dangers of these hazards, as sharps and / or contamination injuries are a major means of contracting occupational acquired infections. For example, Hepatitis B, which: • Is transmitted by blood and / or body fluids; • 0. 00004 ml of infected blood is sufficient to transmit infection; Action • Can be carried by individuals without knowing (approx. 200 - 300 Following an injury, First Aid is million worldwide); the first action to be taken: • The annual death rate is 2 million globally. • Bleed the wound; Prevention is mandatory for all health care personnel. • Clean with soap / water / Risk Assessment • • • Once First Aid has been administered, you should conduct a risk assessment, which includes: • Obtaining information on the source; • Obtaining information about the injury; • Obtaining information on the type of body fluid; • Assessing the recipient's status - Hepatitis B immunity; • Checking the recipient's health status; • Assessing the risk of transmission of infection from source to recipient - Low or High. • If the risk is low, no further action is needed. • If the risk is high, you need to action the available treatment. Source • The source is the patient, whose blood stained body fluid contaminated a member of staff. Recipient • The recipient is the person who sustained the injury. START FINISH alcohol based antiseptic; Dress the injured area. For eye splashes, irrigate with water or eye wash.

Available Treatment • • For high risk Hep. B, the following treatment is available: Hepatitis B immunoglobulin; Booster Hepatitis B; Accelerated course. For high risk Hep. C, the following treatment is available: No immediate treatment available; Follow up with blood tests taken at 6, 12, 24 week intervals, post exposure; Advice / counselling offered. Summary Action to be taken in the event of blood exposure - needle stick, sharps, contamination or splash injury is: • First Aid - Bleed, Clean & Dress; • Assess the risk; • Follow the correct disposal procedures; • Complete Source Performa and Incident Form; • Report; • Attend Occupational Health Service or the Accident & Emergency department. START FINISH

Services - Maintenance of Medical Records Employees have an Occupational Health medical record maintained by the Occupational Health Service. This is maintained throughout their employment, starting from pre-employment and continuing, to build a personal and confidential health at work history. Access to these records is restricted to the Occupational Health Service staff and in line with the Data Protection Act. Prior to seeking a medical report, we will obtain your written consent, which is in line with the 'Access to Medical Records Act 1988'. Services - Health Education & Screening We pay special attention to the prevention of health risks, for particular workers in the organisation (e. g. those who work with certain chemicals / substances). We look for the early signs and symptoms of disease and will, if necessary, communicate with your G. P, with your consent. START FINISH

Question Prior to seeking a medical record, The Trust does not have to ask for your written consent. TRUE FALSE Continue START FINISH

Services - Health Education & Screening We pay special attention to the prevention of health risks, for particular workers in the organisation (e. g. those who work with certain chemicals / substances). We look for the early signs and symptoms of disease and will, if necessary, communicate with your G. P, with your consent. Counselling This is available through ppcworldwide please contact: 24 hour helpline 0800 282 193 The Team The Occupational Health staff are a team of professionals, which consists of an Occupational Health Manager, Occupational Health Consultant / Physicians, Consultant Psychiatrist, Occupational Health Nurse Advisers, Counsellor, Therapists, Secretarial and Administration support, with many years experience in providing Occupational Health Services within the NHS and other public and private organisations ww. ppconline. info Username: SEPT Password: wellbeing Occupational Health Appointments To book an appointment or for any queries, contact: ASP Serco Occupational Health & Wellbeing Service Swan House Gloucester Centre Morpeth Close Orton Longueville This now completes the Occupational Peterborough Health section of the training. Please Cambs PE 2 7 JU continue to the next section. Tel No: 01733 316 519 Fax: 01733 362809 Email: occupationalhealth. asp@serco. com START FINISH

Claims Procedure What is a Claim? A claim is defined as a legal action to obtain money, property or the enforcement of a right protected by law against another party. A claim against the trust can be made by anyone, including staff members, service users and visitors to the trust. This lesson supports the trust policy on ‘Negligence and Insurance Claims’. The procedural guidelines have been agreed and ratified by the Trust and are monitored, to ensure that they are complied with by the Director of Corporate Governance. The process should be applied to all claims received by South Essex Partnership University NHS Foundation Trust. COURSE OBJECTIVES • Our responsibility – The responsibility of the trust with regard to claims. • Claims procedure – The procedure that must be followed when a claim in made. • Contact details – Who to contact regarding claims and where to find further help. START FINISH

Question The claims procedure applies to which claims against the South Essex Partnership University NHS Foundation Trust? Only the most serious Every other claim All claims START FINISH Continue

Procedure The Trust has procedural guidelines that set out the processes for involving third parties such as: • The NHS Litigation Authority (NHSLA), • Solicitors, • Claimants, • The Coroner • The Property Expenses Scheme (PES) • The Liabilities to Third Parties Scheme (LTPS) • The Clinical Negligence (CNST and ELS). The Procedure All correspondence received and relating to a legal claim against the Trust should immediately be forwarded to the Trust’s Legal Department: legaldept@sept. nhs. uk and/or 01268 638122 / 407724. NHSLA schemes There are three NHSLA schemes that are applicable to the Trust Clinical Negligence Scheme for Trusts (CNST) - The CNST handles all clinical negligence claims against NHS member bodies where the incident in question occurred on, or after 1 April 1995. Liabilities to Third Parties(LTP) - The LTP covers employers' liability claims, from straightforward slips and trips in the workplace to manual handling, bullying and stress claims. In addition they also deal with a wide range of liabilities including public and products liability claims, personal injury claims sustained by visitors to NHS premises, unlawful detention and claims arising from breaches of the Human Rights Act, the Data Protection Act and the Defective Premises Act. Property Expenses Scheme (PES) - PES provides cover for “first party” losses such as theft or damage to property. Claims are subject to excesses and NHSLA litigation rules that would apply in this situation. START FINISH

Correspondence Supporting Staff Letters of claim or notification of forthcoming claims should be sent immediately to the Legal Department who will send an acknowledgement within 21 days of receipt and will also give details of where all future correspondence should be sent. Staff may require differing levels of support during what may be a traumatic time. Every Manager therefore has the responsibility to support their staff on an individual basis. Immediate support must be offered on a 1: 1 basis and on-going support through regular supervision and 1: 1 s as required. The Legal Department will notify the appropriate insurer within 21 days. They will also inform the appropriate Executive Director and any other key stakeholders, and will designate a named person/persons to be responsible for liaising on all matters related to the claim. It will be the responsibility of the Legal Department to contact the named person/persons in order to pursue the claim. START FINISH

Investigations Any claim received by the Trust should arise from an incident that has been previously reported to the Risk Department on an Adverse Incident Report form / Datix in line with Trust Policy. Any appropriate investigation should have already been completed with any remedial action plans already in place. Any investigation of incidents would have been undertaken in line with the appropriate Trust policy and a copy of this will be submitted to the Legal Department where it is known a claim is to be raised. Any investigation will have identified causal factors and again remedial action plans would have been instigated. Where no incident form has already been completed the Legal Department will contact the relevant staff, line manager and / or the responsible Executive Director to provide comments / recollection and or signed statements in respect of the event. Lessons Learnt To ensure that risk to staff, service users and visitors to the Trust is continually reduced and that all quality issues are addressed; lessons will be learnt from all claims. This now completes the Claims section of the training. Please continue to the next section START FINISH

Environmental Awareness COURSE OBJECTIVES • To discover the trusts policy for environmental awareness • The aims of the Trust regarding Carbon Emissions. • What YOU can do • Waste Disposal Policies START FINISH

Background SEPT was selected in 2008 to take part in the Carbon Management Plan. SEPT partnered with the Carbon Trust to realise sustainable carbon and cost savings. If the trust takes no action it will see a rise in emissions. The trusts aim is to reduce its carbon emissions from its buildings, transport, waste and procurement by 25% overall by 2014. The Carbon Management plan reminds us that the environment is at the heart of our business strategy. START FINISH

What you can do We must acknowledge that we have an impact on the environment and therefore be considerate when disposing of waste, including dirty water and paper etc. Employees should try and minimise the amount of food waste created. Water is a contributor to carbon waste, employees should try not to waste water and leave taps running needlessly. Water efficiency technology will be adopted by SEPT and will be standard across the state. Routine purchasing of bottled water will be avoided. Use recycling bins for paper and plastic. START FINISH

Waste Disposal Policies Waste containers and bins should never be more than ¾ full. Waste bags and containers should never be deliberately dropped or thrown. All general waste will either be placed in bins lined with black sacks, or bins with a rigid plastic liner. The bags should then be tied before being placed in the General Waste container or waste holding area, prior to collection. Paper, cardboard, plastic containers, tins, cans, packaging materials, etc. can all be recycled. Recyclables will be collected in designated containers which will either be unlined or lined with a clear plastic liner. Recyclables can be mixed in the same container inside wards, offices etc. This now completes the Environmental Awareness section of the training. Recyclables should be placed in the container clean, i. e. plastic Please continue to the containers and cans washed out and separated rom general next section. waste. START FINISH

Fraud Awareness COURSE OBJECTIVES o What fraud is; o Fraud in the UK; Provided by: o Fraud in the Trust; o Your LCFS; o Your role; o Contact details. START FINISH

Tackling Fraud in the NHS Protect are responsible for all policy and operational matters relating to the prevention, detection and investigation of fraud and corruption, and the management of security in the NHS. Under the Secretary of State Directions, each health body is required to have a Local Counter Fraud Specialist (LCFS). The LCFS is responsible for investigating allegations/suspicions of fraud and also for undertaking proactive work to minimise the risk of fraud occurring. The current estimate is that fraud losses in the NHS total £ 229 million per annum. For the UK economy as a whole, the National Fraud Authority have estimated a total loss of £ 52 billion, of which £ 20. 6 billion relates to the public sector. This is equivalent to a cost of £ 1, 059 per adult member of the population. START FINISH

Question Continue Fraud losses in the NHS, per annum, total… £ 111 million START £ 205 million FINISH £ 229 million

What is fraud? ‘Fraud’ can be defined as: A dishonest action designed to facilitate a gain (personally or for another) at the expense of the NHS organisation, its staff, patients, or the wider NHS. The Fraud Act 2006 gives a statutory definition of the criminal offence of fraud, as classified under three main headings: • Fraud by false representation; • Fraud by failing to disclose information; and • Fraud by abuse of position. Fraud by false representation • A person commits an offence if they: • Dishonestly make a false representation; AND • Intend, by making the representation, to make a gain for themselves or another, or to cause a loss or to expose another to a risk of loss. Job applicant provides false references to secure an offer of employment START FINISH Staff member takes sick leave from their substantive position and undertakes work elsewhere

What is fraud? Fraud by failing to disclose information • A person commits an offence if they: • Dishonestly fail to disclose to another person information which they are under a legal duty to disclose, AND • Intend, by failing to disclose the information to make a gain for themselves or another, or to cause loss to another or to expose another to a risk of loss An employee fails to disclose criminal convictions when asked to do so START FINISH

What is fraud? Fraud by abuse of position A person commits an offence if they: • Occupy a position in which he/she is expected to safeguard, or not to act against, the financial interests of another person; • Dishonestly abuse that position, AND • Intend, by means of the abuse of that position to make a gain for themselves or another, or to cause loss to another or to expose another to a risk of loss. P Employee / Board member leaks information relevant to a particular opportunity to an individual with whom they have personal connections An employee in Finance amends supplier bank details and redirects payment to their own account So, the key elements are: • Dishonesty • Intention • Gain or loss An individual can be found guilty under the Fraud Act even if the fraud hasn’t actually occurred – the key is proof of intent START FINISH

Example Cases The LCFS received a referral regarding a Community Psychiatric Nurse, employed by an NHS Foundation Trust, who was allegedly conducting private work during Trust time. We were informed by their team leader that other members of staff had seen the individual browsing the internet during working hours looking at sites connected to their private work. Whilst an investigation by the Trust’s Local Counter Fraud Specialist did not identify evidence to confirm the initial allegation, it did identify that the individual had submitted false expense claims. Following the investigation, the Trust recovered the amount relating to the false expense claims and the individual was disciplined. START FINISH

Example Cases An investigation was conducted by the LCFS after data generated by the National Fraud Initiative (NFI) identified an employee of an NHS Foundation Trust was not entitled to reside and work in the UK. After liaising with the Trust and UK Boarders agency; it was found that the individual, who was employed as a Senior Health Care Assistant, used false identification to secure their employment at the Trust and was living and working in the UK illegally. The individual, with the help of Trust management and UK Boarder Agency, was arrested and deported. START FINISH

Example Cases An individual who was mistakenly paid a salary long after he left his NHS job and did not report it, was sentenced to six months’ imprisonment, suspended for 18 months, and 200 hours of unpaid work. In addition, the individual agreed to sign over part of their NHS pension to repay the £ 31, 205 having pleaded guilty to one offence of Theft after having been incorrectly paid the money over more than two and a half years. The individual worked as a GP Out of Hours Call Handler until November 2008, but continued to receive a full salary until August 2011. The loss was uncovered when data generated by the National Fraud Initiative (NFI), showed the individual to be a ‘full time employee’ of two organisations, which is not possible. The overpayments began due to an administrative error: the form for terminating salary payments was not completed on the employers electronic payroll system. However; the individual did not do anything to prevent further payments. The individual used £ 7, 369 of the overpayments to pay the Child Support Agency, while the rest was used to pay debts and for general living expenses. START FINISH

What is bribery? The Bribery Act 2010 came into force in July 2011. Bribery is defined within the Act as the giving or receiving of a financial or other advantage in exchange for improperly performing a relevant function or activity. START FINISH

Specifically, how should you respond to the Bribery Act? The Ministry of Justice published guidance on ‘Adequate Procedures’ in March 2011. The only defence against the corporate offence is to be able to demonstrate the existence of ‘Adequate Procedures’. The guidance sets out six guiding principles as follows: There is a need though to consider whethere any areas where there is a risk of employees, Board members or ‘associated parties’ offering and giving a bribe. Whilst the corporate offence only applies to the giving of bribes, it is important to recognise that the receipt of bribes could be reputationally damaging, as well as having a value for money impact if contracts are awarded to inappropriate providers. The above principles can therefore still be applied from a transparency and good governance perspective. START FINISH

Tackling Fraud and Bribery Actions need to be taken by both you and us to help tackle fraud and bribery. Area of Action Your Role Our Role Acknowledging and understanding potential risks • Participating in and agreeing the identification and assessment of risks • Facilitating the identification and assessment of risks Embedding an anti-fraud and bribery culture • Setting the tone • Championing the work of the LCFS • Formulating and approving relevant policies • Raising awareness • Advising on relevant policies Taking steps to prevent fraud and bribery • Implementing and operating ‘preventative’ type controls • Monitoring compliance and taking actions to address weaknesses • Assessment of controls in place • Raising recommendations to help address weaknesses Taking steps to deter fraud and bribery • Enforcing robust responses where proven • Publicising proven cases and actions taken • Advising on actions when proven • Publicising proven cases and actions taken START FINISH

Tackling Fraud and Bribery Area of Action Your Role Taking steps to detect fraud • Implementing and operating • Undertaking sample testing / ‘detective’ type controls data analytics in key risk areas • Applying an appropriate level of • Raising awareness of potential scepticism indicators • Reporting concerns / suspicions Responding to suspicions / allegations • Agreeing the response • Assisting us with gathering the evidence • Not investigating locally • Receiving and assessing suspicions / allegations • Advising on the response • Undertaking the investigation Applying sanctions where fraud or bribery are proven • Considering criminal, civil and disciplinary action • Agreeing the response • Applying disciplinary procedures • Reporting our findings • Advising on possible sanctions • Assistance with criminal / civil action Recovering losses • Confirming loss amounts • Taking actions to recover • Assistance with determining the loss • Advising on means of recovery START Our Role FINISH

Example Cases START FINISH

Example Cases Mr Mawia Mushtaq became the first person to be successfully prosecuted under the Act for offering (as opposed to receiving a bribe). Having failed a driving test before an Oldham Council licensing officer necessary to secure a taxi licence, Mr Mushtaq offered the sum of £ 200 (later increased to £ 300) if the result of the test were changed to a pass. The officer was not so easily corrupted as Mr Patel. He refused the bribe and reported the matter to his manager. The incident was referred to the police. Mr Mushtaq was sentenced to 2 months imprisonment, suspended for 12 months but subject to a curfew order, in December 2012. START FINISH

Example Cases Mr Li, a masters student at the University of Bath, was unsatisfied with the 37% mark he was awarded for a 12, 000 word essay; the pass mark was 40%. He was given three options by his professor: appeal the mark; resubmit the essay; or withdraw from the course. Mr Li proposed a fourth option. He placed £ 5, 000 on the table, stated that he was a “businessman” and told the professor he could keep the money if the mark was raised. The professor refused. As Mr Li replaced the money in this pocket, he dropped an imitation firearm on the floor, which had presumably been brought as a back-up in case his first attempt at coercion was unsuccessful. The police were called in and Mr Li was prosecuted. In April 2013, Mr Li was jailed for 12 months (both for the attempted bribery and for possession of an imitation firearm) and ordered to pay £ 4, 800 in costs. START FINISH

Example Cases An individual who helped launder the proceeds of a fraud against the NHS by five others has been sentenced received four weeks’ imprisonment, suspended for a year, and a 75 hour community payback order. Working a part of a group of five who were responsible for diverting invoice payments of £ 61, 876. 30 from an NHS Foundation Trust before the alarm was raised. In addition a further £ 92, 000 of fraudulent invoices were submitted, but were spotted by Trust staff before they were paid. Initially the group amended the bank details of four doctors at the NHS Foundation Trust without their knowledge and their monthly salaries were diverted into alternative bank accounts. Around six months later, suspicious alterations to an authorising manager’s signature were spotted and the invoices were found to be false. Following this, an additional nine invoices were identified as false: payment was not made; however, further investigation found that approximately £ 30, 000, had been paid before the incident came to light START FINISH

What to do if you suspect fraud? Please report your suspicions immediately to your LCFS or the Executive Chief Finance Officer. Their contact details can be found on the intranet. If you would like to make an anonymous referral, please contact the National Fraud and Bribery Reporting Line on: 0800 028 40 60 (office hours) START FINISH

Question What should you do if you suspect fraud? Contact your LCFS Confront the suspect Investigate the matter This now completes the Fraud Awareness section of the training. Please continue to the next section. START FINISH Continue

Joint Staff Forum (JSF) Introduction COURSE OBJECTIVES The Joint Staff Forum module is made up of an e -Learning course and practical session. Preferably, before you attend the practical session, we would suggest you complete the e. Learning course to gain an understanding of: • What the Joint Staff Forum purpose is; • How the Joint Forum is set up; • Why it is important; • Contact details. JSF Set-up Staff Side is made up of a selection of Union reps, specialising in various fields START The Joint Staff Forum (JSF) is a committee that meets via a body named Staff Side. It is the job of Staff Side to communicate the wishes and opinions of all employees, Union and non Union. A good example of this was the speed bumps at Runwell. The employees objected to the severity of the bumps, but the Trust wished to proceed on safety grounds. As a compromise, the bumps were adjusted and both employer and employee were happy with the outcome. Why is it Important? Why is this important to the Trust? Because its workforce is its future. Although the Trust's hands are tied with regard to finances, it does want to hold on to its workforce. Therefore the Trust is willing to listen and, where possible, accommodate. Why is it important to the workforce? Simply because it gives them a voice and a chance to shape their working environment and relationship, with the Trust. FINISH

Concern Process When, via consultation with work members, a concern is raised, the following process is followed: • Advice is taken from a Union Adviser; • Union Adviser submits concern to the JSF; • The Chair, usually a Director, will pass this on to the Board of Directors or an appropriate official; • The concern is answered, a valid explanation given or a compromise is reached. • By following these step it promotes the welfare of the workforce. Conclusion JSF is a body that tries to apply fairness and equality in all things, for both employer and employee, for the good of future development. Please remember the most important member of this organisation is YOU. START FINISH

FAQs Q. Who can we approach if we feel a policy is unfair? A. In the first instance, your line manager, as they can then ask for an explanation from HR. If you still feel it is unjust, see your Union rep or Staff Side rep. Q. Will it make a difference? A. It is the function of trade unions, including Staff Side reps, to protect the rights of the individual and speak on their behalf. Q. Does this influence the Trust? A. Yes. The greatest asset of any organisation is its workforce. Q. Will I always get what I want? A. No. Partnership is about reaching an agreeable outcome for both parties, which may involve compromise on both sides. Q. How can I influence this process? A. By being pro-active in the process. Join a Union or become a Union rep and help others have their say. This now completes the Joint Staff Forum section of the training. Please continue to the next section. START FINISH

Library Services Information Matters! You may think that having access to a library is not that relevant to your work especially if you are non-clinical staff. Many people think that the word library equates with the word boredom! However working for the NHS in ANY capacity means that you are working in a constantly changing environment, procedures change, equipment changes, policies and guidelines change, management methods change and it is up to you to keep up to date! Our Libraries and Librarians are here to provide you with the information you need to do just that. Our Libraries are for all staff, whatever your role, wherever you work! COURSE OBJECTIVES • How having access to a library can be relevant to your work at SEPT. • The wide variety of services the libraries have to offer. • How to access library services remotely. • How to get an NHS Athens Username and Password; • How to access NHS electronic resources. • The locations and opening times of the libraries available to you. START FINISH

The Libraries ALL SEPT staff have access to modern multi professional and multidisciplinary library services. Our NHS Libraries are available for ALL members of staff and have material relevant to anyone working in the NHS and social care, from clinicians to finance and administrative staff, support workers, porters and chefs. Staff working in South West Essex are advised to join Basildon Healthcare Library, whilst those in West Essex can use Princess Alexandra Hospital Library and staff in South East Essex can join Southend Hospital Library. Staff in Luton and Beds are advised to join either The COMET Library or the Bevan Library whichever is most convenient for work or home. It may be that you work in a different area, for example Suffolk. Details of all the Health Libraries in the East of England can be found at this site… www. eel. nhs. uk You are welcome to join any of these. START FINISH

A Library on your desktop • • • Although the libraries have physical locations, many of our services are also accessible via your desktop or mobile device. We are aware that SEPT covers a wide area, with diverse locations and many staff working in the community. Therefore to try and make your life that little bit easier we provide… Library websites with details of our services and links to important and useful resources Online Catalogues to browse, reserve and renew books A wide variety of electronic resources including e-books, e-journals and healthcare databases such as Psych. Info and Med. Line A scanning and emailing or photocopying and posting service, so you can easily get articles from our stock Basildon Healthcare Library also has a courier service, so you can collect and return books to The Lodge, Runwell or The Hawthorn Centre at Rochford Hospital without coming to Basildon. Library Services can easily be found on the SEPT intranet under Development & Training START FINISH

Books All five libraries have a wide range of material…. over 20000 items in all covering every aspect of medicine, healthcare administration and management and NHS related material. • • • ELMS Catalogue covers stock in Basildon, Southend and Princess Alexandra Libraries Bevan Library Catalogue The COMET Library Catalogue The catalogues are all accessible via the library websites. You can search, place holds and renew items on all three catalogues when you log in with your library user ID and PIN. You will be given these when you join. If you need a book which we don’t have in stock we are usually able to borrow it from another library (see Request Services). Journals All five libraries have a wide range of journal titles in stock. Some may be paper/print copies, others electronic. Check on your library’s website for lists of current journals and archive collections. • All paper/print journals are reference only and cannot be borrowed. We ask that you read them in the library or photocopy/scan articles (in accordance with CLA/NHS copyright agreement). • Basildon, Southend, Princess Alexandra and The COMET Library offer a scanning and emailing service. If we have an article in stock which you want to read but can’t get here, we can scan it and email it to you. • The Bevan Library can photocopy and send journal articles from their stock by internal mail. We also offer access to over 2000 electronic journals (see Electronic Resources) If you need an article which we don’t have in stock we are usually able to borrow it from another library (see Request Services) START FINISH

Electronic Resources All the libraries provide access to a huge range of online resources such as electronic books and electronic journals, guidelines, policies, care pathways, official NICE, NHS and Do. H information and many other types of material. Many of these can be found on the main NHS resources site NICE Evidence Search. On this site you can also find Electronic databases which contain the contents of articles written in journals. Many of these are full text which you can download and/or save. As well as clinical databases there are two, Health Business Elite and HMIC - The Health Management Information Consortium which contain material relevant to corporate, human resources, finance, management, , business and administrative matters in health and social care. www. evidence. nhs. uk START FINISH

To access all these electronic resources you MUST HAVE an NHS Athens account! All the NHS online resources that you can get to from our websites including electronic journals are only accessible if you have an NHS Athens user name and password. This allows our systems to recognise that you are NHS staff and give you access. To register… 1. Go to https: //www. evidence. nhs. uk/ 2. Click on “Journals and databases“ (top left of screen) 3. Click on “Register for Open Athens” 4. Follow the instructions, fill out the online form and submit 5. You will receive an email which includes account activation instructions 6. You will need to activate your NHS Athens account before you can use the resources. 7. Use an NHS PC for immediate registration; 8. The whole process only takes about 2 minutes; 9. All resources are now available on ANY PC, at work or home. START FINISH

Basildon Healthcare Library While you can join and use any of the libraries in the region, Basildon Healthcare Library holds a service level agreement with SEPT and is responsible for purchasing extra books and electronic resources relevant to SEPT staff. To access these e-resources go to our website… www. btuheks. nhs. uk Click on the title of the e-book or e-journal you want. You will then be asked to log in via NHS Athens before being directed to the item. START FINISH

Request Services Our request services give you access to material held elsewhere and not available online including books, journal articles, research and conference material. We borrow from local and national collaborative schemes including The British Library. q To request an item from Basildon, or Southend Libraries you need to log in to ELMS Library Catalogue with your user ID and PIN. Go to Make a Request and fill out the relevant form. q To request an item from the Bevan Library click on the website links Request an Inter-library Book Loan or Request a Journal Article. q To request an item from The COMET Library click on the website link Requesting Journal Articles and Books. q To request an item from Princess Alexandra Library please contact the library. There may be a charge for this service. Most items arrive within seven working days, usually less. Where possible we will request an electronic copy of an article so it can be delivered straight to your desktop. Basildon, Southend, Princess Alexandra and The COMET Library also offer a scanning and emailing service. If we have an article in stock which you want to read but can’t get here, we can scan it and email it to you. The Bevan Library can photocopy and send journal articles from their stock by internal mail. START FINISH

Information Skills Training In this day and age when we are in danger of drowning in the flood of online information we need to develop the right skills to be able to access and evaluate the best information possible. Yes, we can type a few words into Google and get something fairly reasonable but as NHS staff you need to do more than that. You need to. . . • Be able to create effective search strategies • Find relevant quality evidence-based resources • Select and evaluate what you read • Keep up to date • Make efficient use of your time All five libraries offer training in what are called Information Skills (not to be confused with IT skills). Though the format, timing and delivery of the training may vary between libraries, the content will be very similar and focus on the NHS resources you can access with your NHS Athens account including how to search the databases. Training dates are advertised in the Trust Training programme, on library websites, or contact your nearest library for details and dates. Evidence Searching Alternatively we can do the searching for you. This service is provided to answer questions related to patient safety and care, clinical and management decision making, audit, governance and research issues. Librarians are experts at searching for information and will undertake comprehensive literature searches across several databases to provide good quality evidence-based information to support your work. To use this service, please fill out the appropriate online form on your library’s website. Basildon, Southend and Princess Alexandra users will find this form under the Make a Request option on the ELMS catalogue. Contact your local librarian if you need help. START FINISH

Studying in the Libraries The Libraries provide a light relaxed environment with quiet individual or group study areas. Library staff are on hand if you are having problems finding the right information. All the libraries provide photocopying and scanning equipment. There may be charges, see individual websites for details. A guide to the NHS Copyright License Agreement will be by the photocopier. IT access varies across the libraries but all PCs have Internet access and Microsoft Office as standard. The 21 PCs in Basildon Healthcare Library are NOT connected to the SEPT network. If you wish to use a PC please ask a member of staff for an IT application form. There also 2 stand alone broadband PCs which can be used to access personal email (i. e. Googlemail and Hotmail) Only ENCRYPTED USB sticks can be used in the library. The Bevan Library has 11 PCs which are not networked to the Hospital Intranet and allow access to the users’ own personal emails. Users are requested to complete an application form for IT use at the desk. All PCs have Internet access and Microsoft Office. All Printing is charged at 5 p per sheet other than abstracts which are free. Encrypted USB’s are available from your department. No other USB’s are allowed in the library. The COMET Library IT facilities comprise 14 non NHS networked computers from which you can colour print, pick up scanned documents and use non-encrypted USBs. NHS staff and students are welcome to use the computers, no pre booking is required. START FINISH

How to Join a Library • Basildon Healthcare Library at Basildon Hospital • Please fill out the online registration form which can be found by clicking on the Membership tab on the website. • The Bevan Library at Bedford Hospital • Please contact the Librarian for details about how to join. • The COMET Library at Luton and Dunstable Hospital • Please fill out the online registration form which can be found by clicking on the Library Registration Link on the website. • The Library at Princess Alexandra Hospital. • Please contact the library for details on how to join. • The Library at Southend Hospital. • Please contact the library for details on how to join. Don’t forget library addresses and contact details can be found on SEPT. net or at www. eel. nhs. uk You will need to provide us with proof of where you work (such as your Trust ID card) when you join in person. Students should also bring their student ID. A valid NHS email address has to be given when you register online. By signing the form Members agree to abide by library regulations which are either listed on the form or are available at the Library issue desk. On completion of the membership form, you will be given a library membership card which you should produce whenever borrowing, renewing or returning books. This now completes the Library Services section of the training. Please continue to the next section. START FINISH

Review of Objective(s) Before moving onto Part 2, please ensure you have acquired the relevant knowledge against the modules objective(s) below: COURSE OBJECTIVES - Environmental Awareness • To discover the trusts policy for environmental awareness • The aims of the Trust regarding Carbon Emissions. • What YOU can do • Waste Disposal Policies COURSE OBJECTIVES - Claims Procedure • Our responsibility – The responsibility of the trust with regard to claims. • Claims procedure – The procedure that must be followed when a claim in made. • Contact details – Who to contact regarding claims and where to find further help. COURSE OBJECTIVES - Occupational Heath • What Occupational Health is • What services Occupational Health offer • The team • Clinic session times. If not, please take this opportunity to revisit the presentation content. CONTINUE START FINISH

Review of Objective(s) Before moving onto Part 2, please ensure you have acquired the relevant knowledge against the modules objective(s) below: COURSE OBJECTIVES - Joint Staff Forum The Joint Staff Forum module is made up of an e. Learning course and practical session. Preferably, before you attend the practical session, we would suggest you complete the e-Learning course to gain an understanding of: • What the Joint Staff Forum purpose is; • How the Joint Forum is set up; • Why it is important; • Contact details. • • COURSE OBJECTIVES - Fraud What fraud is; Fraud in the UK; Fraud in the Trust; Your LCFS; Your role; Contact details. COURSE OBJECTIVES - Library Services • How having access to a library can be relevant to your work at SEPT; • The wide variety of services the libraries have to offer; • How to access library services remotely; • How to get an NHS Athens Username and Password; • How to access NHS electronic resources. • The locations and opening times of the three libraries available to you If not, please take this opportunity to revisit the presentation content. CONTINUE START FINISH

Please proceed to Part 2. The test will need to be taken after completing Parts 1 and 2. START FINISH