GOLDEN RULE 10 WORK AT HEIGHT CONTENTS 03

GOLDEN RULE 10 WORK AT HEIGHT

CONTENTS 03 Work at height, a high-risk activity TIP SHEETS 17 Scaffolds 04 Map of HIPOs 05 Main risks of work at height 06 Work at height 07 Golden Rule 10 08 Tip Sheets 35 Roofs (buildings and tanks) 10 11 Conclusion 39 Floors of installations And what about us, in our activities? 12 Advanced vigilance 13 What's next? BACK-UP 65 Incident descriptions 68 Maps per branch #Golden. Rules – 10 – Work at height – July 2017 22 Mobile Elevating Work Platform (MEWP) 26 Individual mobile platforms / ladders 31 Rope access work 43 Domes of trucks and railway cars 47 The work environment 52 Falling objects 57 Fall arrestors 62 Offices 2

WORK AT HEIGHT, A HIGH-RISK ACTIVITY 23% fatal accidents at the workplace*, in the last five years, were related to work at height. i. e. 1 in 4 fatalities! Objectives of the awarenessraising campaign on work at height: This is totally unacceptable, we must act now >30 High potential incidents (HIPO)* related to work at height in 2016 i. e. 1 potential fatality or serious injury every 1 to 2 weeks! • Heighten awareness of risks related to work at height. • Remind people of the rules and the importance of strictly respecting them. • Pass on best practices. • Share feedback (REX). * Group perimeter, excluding transportation accidents #Golden. Rules – 10 – Work at height – July 2017 3

2016: more than 30 HIPOs* occurred that involved work at height FRANCE 1 THE NETHERLANDS 1 USA 3 RUSSIA BELGIUM 1 5 CHINA GERMANY 2 1 2 ARGENTINA SOUTH KOREA 3 TUNISIA 1 5 UGANDA E&P URUGUAY 1 GRP 1 NIGERIA 1 CONGO M&S R&C > Read the incident descriptions THE PHILIPPINES 1 ANGOLA BRUNEI 2 1 SOUTH AFRICA 1 All Group entities are exposed to incidents related to work at height. #Golden. Rules – 10 – Work at height – July 2017 4

MAIN RISKS OF WORK AT HEIGHT Falling persons Falling objects Electrocution Crushing CONSEQUENCES? POTENTIALLY PERMANENT OR FATAL INJURIES #Golden. Rules – 10 – Work at height – July 2017 5

WORK AT HEIGHT If the risk of falling cannot be: • Work at height designates work situations involving the use of special equipment (scaffolds, ropes, etc. ) or a work location (roof, edge of a pit, etc. ) which can potentially lead to falls from the same level. USE OF SPECIAL EQUIPMENT, SUCH AS: Scaffolds Mobile Elevating Work Platform (MEWP) #Golden. Rules – 10 – Work at height – July 2017 Ropes • eliminated from the start, • through work organization measures, • or limited through the use of collective protective equipment, then special PPE must be used in all work in which a person is exposed to the risk of falling 2 meters of more (unless more restrictive local regulations apply). ACTIVITIES FROM AN ELEVATED PLACE, SUCH AS ON: Roofs of buildings and tanks Installation floors Dome of a truck or railway car 6

GOLDEN RULE 10 WORK AT HEIGHT YOU MUST NOT Work under or near power lines without respecting the minimum safe clearance distance. Work on building or tank roofs without first checking their integrity and ensuring that the appropriate protective devices have been installed. Move a deployed mobile elevated work platform (MEWP), unless you are specifically authorized to do so. YOU MUST Put away tools when working at height (above 2 meters). Use a safety harness that is safely anchored, outside fixed barriers or in an MEWP. Use scaffolding that is fit for purpose and has been inspected. #Golden. Rules – 10 – Work at height – July 2017 7

TIP SHEETS Sheets observing the musts and must nots of Golden Rule 10 (designated by pictogram ) and the requirements stipulated in Safety Directive DIR-GR-SEC-013 "Prevention of falls from height". #Golden. Rules – 10 – Work at height – July 2017 8

TIP SHEETS 17 Scaffolds 22 Mobile Elevating Work Platform (MEWP) 26 Individual mobile platforms / ladders 31 Rope access work Click on the slide number to access the corresponding tip sheet. 35 Roofs (buildings and tanks) 39 Floors of installations 43 Domes of trucks and railway cars 47 The work environment 52 Falling objects 57 Fall arrestors 62 Offices #Golden. Rules – 10 – Work at height – July 2017 9

CONCLUSION Work at height is a high-risk activity that requires increased vigilance and suitable preventive measures. The Group's recent accident rate shows that all branches are concerned. Each and every one of us is responsible for showing exemplary behavior when working at height, and being vigilant when one of our colleagues is performing an activity at height. Risks go beyond a person falling. We must make sure that all risks are properly assessed before starting work, once operations have started, it's often too late. Strict compliance with rules, procedures and work permits is crucial. We must escalate all difficulties in applying the rules and make sure that we find solutions. Rules and procedures take into account the REX on serious incidents, both in the Group and in the industry as a whole. We must learn from past mistakes. If in doubt, ask the operators about their activity and always remember you can use your Stop Card. #Golden. Rules – 10 – Work at height – July 2017 10

AND WHAT ABOUT US, IN OUR ACTIVITIES? DO WE ALWAYS COMPLY WITH SAFETY RULES FOR WORK AT HEIGHT? #Golden. Rules – 10 – Work at height – July 2017 DO WE HAVE DIFFICULTIES APPLYING THEM? DO WE HAVE BEST PRACTICES TO SHARE? 11

ADVANCED VIGILANCE Quiz "How much do you know about work at height? " Booklet http: //www. toolbox-hse. total. com/fr/campagne-regle-dor-10 -travaux-en-hauteur “Golden rule 10 – Work at height” http: //www. toolbox-hse. total. com/fr/campagne-regle-dor-10 -travaux-en-hauteur Group E-learning module: WAT Page "Work at height" available on the TLS platform http: //wat. corp. local/sites/s 215/fr-FR/Pages/securite-operationnelle/travaux-arisques/Travaux-en-hauteur. aspx https: //clickandlearn. total. com/dashboard/ CONTACTS Group "Work at height" expert: David DOYONNAS – david. doyonnas@total. com Golden Rules project Anne SABLÉ – anne. sable@total. com / Nicolas FOREST – nicolas. forest@total. com #Golden. Rules – 10 – Work at height – July 2017 12

WHAT'S NEXT? NEXT THEME TO SHARE: SAME LEVEL FALLS (GOLDEN RULE No. 2: TRAFFIC) SEE YOU IN FALL 2017 #Golden. Rules – 10 – Work at height – July 2017 13

THANK YOU FOR YOUR ATTENTION Produced by TOTAL - HSE Division | Designed by: BIP INFO France Photo credits: : © Marco Dufour, Laurent Zylberman, Thierry Gonzalez, Damien Malfère, Michel Labelle, Laurent Pascal - TOTAL – Pierre-Olivier-Capa-TOTAL #Golden. Rules – 10 – Work at height – July 2017 ©TOTAL - July 2017 14

TIP SHEETS #Golden. Rules – 10 – Work at height – July 2017 16

SCAFFOLDS #Golden. Rules – 10 – Work at height – July 2017 17

› CONTENTS SCAFFOLDS RULES BEST PRACTICES YOU MUST NOT ADVANCED VIGILANCE REX YOU MUST Assemble, disassemble or modify scaffolding if you are not trained or qualified/authorized to do so. Use scaffolding that is fit for purpose and has been inspected. Store material on the scaffold except if authorized by the risk assessment. Wear a safety harness with a double lanyard if I assemble or disassemble scaffolds. Throw tools or equipment from the scaffold floor. Place a clearly visible label indicating the condition of the scaffold (green label when accepted, otherwise a red label). Make sure scaffolds are checked on a regular basis by a person trained to do so. #Golden. Rules – 10 – Work at height – July 2017 18

› CONTENTS SCAFFOLDS RULES BEST PRACTICES Do not climb onto a scaffold unless your activities require you to do so. Do not climb on the toe boards or guard rails in order to work. ADVANCED VIGILANCE REX Install a safety perimeter around the scaffolds when they are being assembled and disassembled. Stabilize a mobile scaffold before using it (brakes on all four wheels and stabilizers deployed, etc. ). Use the access points provided and do not climb up the sides of a scaffold. Never move a mobile scaffold when there are people or equipment on it. IMPORTANT INFORMATION: If you have to temporarily modify a scaffold (without jeopardizing its integrity, for example by removing a guard rail or part of the floor): • Indicate the modified condition of the scaffold using a label of a different color than red or green. • Wear a safety harness. #Golden. Rules – 10 – Work at height – July 2017 19

› CONTENTS SCAFFOLDS RULES BEST PRACTICES ADVANCED VIGILANCE REX 7 Check the general condition of a scaffold: 6 1. 2. 3. 4. 5. 6. 7. 8. Presence of a safety label (green if the scaffold is compliant). Scaffold legs are properly braced (load distribution plates in full contact with the ground). Structure comprises crossbraces. Horizontal braces are properly fixed to the base plates. Working platforms are complete and totally clear of objects. Access gates or traps are closed. Full guard rails (top and middle rails, and toe boards) are installed on all working platforms. Ladders are secured 5 8 3 1 2 4 #Golden. Rules – 10 – Work at height – July 2017 20

› CONTENTS SCAFFOLDS RULES - RISKS BEST PRACTICES ADVANCED VIGILANCE REX 06/2006 Operator drowned while disassembling a scaffold Circumstances - Facts: • A team of scaffolders were disassembling a scaffold under the deck of a wellhead platform, just above the surface of the water. • The employees were wearing safety harnesses, but one of them attached his harness to an unstable part of the scaffold, which came away from the structure and fell into the water, taking the operator with it. • Fall into the water (6 meters deep). Lessons to be learned (regarding work at height): • Scaffolds must be assembled, disassembled or modified only by trained personnel who are qualified to do so. • In addition to collective protective equipment, wearing a safety harness correctly secured to an anchor point is mandatory for all works at height. Consequence: • The operator died. Causes: • Anomaly in the work permit process (insufficient risk assessment and incomplete definition of preventive measures). • Scaffolders' level of training not checked. • The team was unsupervised. • Lack of explanations regarding safety responsibilities in the project team. #Golden. Rules – 10 – Work at height – July 2017 21

MOBILE ELEVATING WORK PLATFORM (MEWP) #Golden. Rules – 10 – Work at height – July 2017 22

› CONTENTS MOBILE ELEVATING WORK PLATFORM (MEWP) RULES - RISKS BEST PRACTICES REX YOU MUST NOT Move a deployed mobile elevated work platform (MEWP), unless you are specifically authorized to do so. WHAT ARE THE RISKS? Never climb out of the MEWP when it is deployed (unless you are specifically authorized to do so). YOU MUST Use a safety harness that is safely anchored […] in an MEWP. Be trained and authorized by your employer to use an MEWP. Have a second authorized person on the ground who is qualified to operate an MEWP. Crushing Shearing Electrocution Tipping over Make sure that the MEWP has a certificate of compliance issued by an approved agency. Always inspect the MEWP before use to make sure it is in good working order. Respect the usage conditions specific to each MEWP #Golden. Rules – 10 – Work at height – July 2017 23 Ejection

› MOBILE ELEVATING WORK PLATFORM (MEWP) RULES - RISKS BEST PRACTICES REX Check the platform before use - crucial points: - The presence of the certificate of compliance - Verification of conditions for use Presence of an anchor point for the harness The aerial lift is clear of objects Good working order of: -Operating control commands -Battery arrestor -Emergency shut-down function Absence of leaks on the hydraulic system Aerial lifts with tires: tire condition Proper positioning of the stabilizer legs or tires How should you attach your harness? See "Fall arrestors". #Golden. Rules – 10 – Work at height – July 2017 24 CONTENTS

› CONTENTS MOBILE ELEVATING WORK PLATFORM (MEWP) RULES - RISKS BEST PRACTICES REX 04/2013 Driver of an MEWP crushed at height Circumstances - Facts: • A contractor company was entrusted with performing asbestos removal works in a warehouse (removal of AC sheets from the inner surface of the roof). • Early one morning, the team leader was using the MEWP allocated for the task on his own. He reversed the MEWP with the aerial lift deployed to five meters, and failed to notice a metal beam behind him. • His rib cage was crushed between the beam and the aerial lift control panel. Consequence: • The operator died. Causes: • The team leader did not comply with the work permit process (went to the site alone and used the MEWP without notifying anyone of his presence or collecting the work permit from the site reception). • The team leader took a personal risk (his intention seems to have been to help out by getting ahead with certain tasks before his colleagues arrived). #Golden. Rules – 10 – Work at height – July 2017 Lessons to be learned (regarding work at height): • Never move an MEWP when it is deployed, unless the operation has been specifically planned and a full risk assessment carried out beforehand. • Never use an MEWP alone without a second person authorized to drive the MEWP being present. 25

INDIVIDUAL MOBILE PLATFORMS / LADDERS #Golden. Rules – 10 – Work at height – July 2017 26

› CONTENTS INDIVIDUAL MOBILE PLATFORMS / LADDERS RULES BEST PRACTICES Mobile ladders are a means of accessing the work area. They should not be used as a work station or only exceptionally for simple tasks, when no other means can be implemented and only after a risk assessment has been conducted. #Golden. Rules – 10 – Work at height – July 2017 ADVANCED VIGILANCE REX YOU MUST Respect certain basic rules when using a mobile ladder. Set up systems to check that the ladders are in good working order and used correctly. 27

› INDIVIDUAL MOBILE PLATFORMS / LADDERS RULES BEST PRACTICES ADVANCED VIGILANCE REX Crucial points when using a mobile ladder as a means of access: First make sure that there is no safer alternative (e. g. scaffold with secured ladders, staircase, etc. ) For work at low or medium heights: replace the footstools, stepladders and mobile ladders by secured work platforms. About 1 meter Lightweight individual mobile platform #Golden. Rules – 10 – Work at height – July 2017 About 2, 5 meter Individual mobile platform 28 CONTENTS

› CONTENTS INDIVIDUAL MOBILE PLATFORMS / LADDERS RULES BEST PRACTICES ADVANCED VIGILANCE REX Crucial points when using a mobile ladder as a means of access: Check the condition of the ladder before using it, in particular: • The presence of anti-slip foot pads. • All the rungs are present and in good condition. • The condition of the vertical rails. Install the ladder so that it is around 1 meter higher than the landing floor (secure the passage between the ladder and the floor). Properly secure or brace the ladder on the ground. If this is not possible make sure someone holds it firmly in place at the base Climb up and down facing the ladder, never with your back to it. Always keep three points of contact with the ladder (both hands and a foot or one hand both feet). #Golden. Rules – 10 – Work at height – July 2017 Incline the ladder correctly: ~75°, i. e. a ratio of 1 in 4. 29

› CONTENTS INDIVIDUAL MOBILE PLATFORMS / LADDERS RULES BEST PRACTICES ADVANCED VIGILANCE REX 10/2007 3 -m fall from a ladder Circumstances - Facts: • An electrician was tasked with repairing an automatic door in a storage building. • As he was using a ladder as a work station to reach the area above the door, the ladder slipped backwards and fell flat to the floor. • The electrician fell three meters to the ground. Consequence: • Many bruises and injuries. • 28 days' sick leave. Causes: • Insufficient risk assessment in the work permit process (which lead to the unsuitable choice of a ladder as a work station). • Non-compliance with rules for using a ladder (obtuse angle, no anti-slip feet and the ladder was neither secured at the top or braced at the bottom). #Golden. Rules – 10 – Work at height – July 2017 Lessons to be learned (regarding work at height): • Ladders are used as a means of access to an upper or lower floor, and are not to be used as a work station. • Ladders must be inspected on a regular basis by a competent service and their general condition checked by operators before each usage. • Certain basic rules are to be complied with regarding the positioning of ladders (angle, anchoring, floor/ground condition, environment, positioned to reach beyond the arrival point, etc. ). 30

ROPE ACCESS WORK #Golden. Rules – 10 – Work at height – July 2017 31

› CONTENTS ROPE ACCESS WORK RULES - RISKS Rope access can only be used when the risk assessment has concluded that in the current circumstances the work in question can be executed safely and that use of any safer work equipment is not justified (due to a technical impossibility or to potential additional risks). #Golden. Rules – 10 – Work at height – July 2017 IMPORTANT REX YOU MUST Have rope access work done by specialized companies with qualified personnel. Have at least two persons per work team, one of them with supervisor competencies. 32

› CONTENTS ROPE ACCESS WORK RULES - RISKS IMPORTANT REX General conditions Equipment • Consider the work environment in the area where rope access technicians will be working (risks for personnel, ropes, anchor points). • Use a dual rope system with two independent anchorage points. The first is a means of access, descent and support (work rope), and the second a safety mechanism (safety rope). • Check out the weather conditions. • Mark out, if possible, the perimeter below the area where the rope access technicians will be working. • Plan for emergency response and rescue means. • Have a secure descender and ascender system, with a self locking system to prevent the user from falling if s/he should lose control of his/her movements. • Install a mobile fall-arrestor to secure the rope access technician as he moves. • Wear a safety harness suited (specific) to rope access work, attached to the safety rope. • Secure the tools and other accessories. #Golden. Rules – 10 – Work at height – July 2017 33

› CONTENTS ROPE ACCESS WORK RULES - RISKS IMPORTANT REX 06/2011 Fall from height after ropes broke (outside TOTAL) Circumstances - Facts: • A team of rope access technicians had been contracted to perform maintenance works under the deck of an oil platform in the North Sea. • The work had been completed and the rope access technician was ascending back to the deck, when both his work and safety ropes were sheared one after the other as they were drawn over a sharp edge. • The technician fell 20 meters into the water, hitting a beam located at 11 meters on the way down. Lessons to be learned (regarding work at height): Consequence: • The operator died. Causes: • Insufficient risk assessment (the ropes were not suitably protected for usage in the work environment). • Non-compliance with métier rules (the rope technician released the shunt safety device before arriving in the safe zone, which meant that when the first work rope was sectioned owing to wide lateral sawing movements, the safety shunt could not block his fall immediately; it was only after the technician had fallen a certain distance that he was able to re-engage the shunt, but this caused the second safety rope to tauten suddenly and it was severed immediately on the sharp edge). #Golden. Rules – 10 – Work at height – July 2017 • Do not interfere with the rope safety device until the operation has been completed and the operator is safe 34

ROOFS (BUILDINGS AND TANKS) #Golden. Rules – 10 – Work at height – July 2017 35

› ROOFS (BUILDINGS AND TANKS) RULES - RISKS ADVANCED VIGILANCE YOU MUST NOT REX WHAT ARE THE RISKS? Work on building or tank roofs without first checking their integrity and ensuring that the appropriate protective devices have been installed. Access roofs of buildings or tanks outside of secure walkways, and without special authorization, except where authorized by local regulations. Fall from a roof or fall through a roof YOU MUST Conduct an inspection of the area to check the integrity before the risk assessment (check both sides if possible, inner side and outer side). #Golden. Rules – 10 – Work at height – July 2017 36 CONTENTS

› ROOFS (BUILDINGS AND TANKS) RULES - RISKS ADVANCED VIGILANCE REX Operations on the roof of a tank or building: Priority should always be given to collective protective equipment over personal protective equipment. • Always use the secure walkways to move around a roof. • If there are no secure walkways, implement the following according to the work situation: - Collective protective equipment: For example: Temporary guard rails. Safety nets below the work surface How should you attach your harness? See ”Fall arrestors”. - Personal protective equipment: Safety harness attached using a suitable system to a validated anchor point. #Golden. Rules – 10 – Work at height – July 2017 37 CONTENTS

› CONTENTS ROOFS (BUILDINGS AND TANKS) RULES - RISKS ADVANCED VIGILANCE REX 12/2014 10 -m fall through a roof Circumstances - Facts: • Two employees from a contractor company were tasked with inspecting the sheet metal roof of a warehouse before repairs were carried out. • During the operation, one of the two employees fell through an opaque plastic panel that was being used as a skylight. • He fell ten meters onto the floor of the warehouse. Consequence: • The operator died. Causes: • Insufficient risk assessment in the work permit process (consequently among other things, preventive measures were not defined). • The team was unsupervised (the only person qualified for work at height was not present on the work site). • The site failed to supervise the contractors. • Insufficient training. #Golden. Rules – 10 – Work at height – July 2017 Lessons to be learned (regarding work at height): • Make sure that the work site has been fully inspected before climbing on to a roof, to identify any weak points and therefore determine the most suitable prevention and protective measures (collective and/or personal protective equipment). 38

INSTALLATION FLOORS #Golden. Rules – 10 – Work at height – July 2017 39

› INSTALLATION FLOORS RULES BEST PRACTICES REX YOU MUST NOT Remove collective protective equipment from the installations (guard rails, floors, etc. ) without explicit authorization. Move outside the collective protective equipment, except when specific authorization has been given, and in that case you must wear a safety harness YOU MUST Implement a periodical program for the inspection of floors and guard rails by qualified personnel. Flag up any non-conformities observed on installations. Use compensatory measures to secure any area where collective protective equipment has been removed (guard rails, floors, etc. ). #Golden. Rules – 10 – Work at height – July 2017 40 CONTENTS

› CONTENTS INSTALLATION FLOORS RULES Install permanent safety barriers if the collective protective equipment has been removed (marker tape is not enough) and signal the danger #Golden. Rules – 10 – Work at height – July 2017 BEST PRACTICES Never climb on the guard rail to reach a higher point. REX Do not obstruct walkways in the installations. 41

› CONTENTS INSTALLATION FLOORS RULES BEST PRACTICES REX 08/2006 Fall through a floor grating Circumstances - Facts: Lessons to be learned (regarding work at height): • A contractor employee was climbing a scaffold erected alongside a distillation column, using the gangways and fixed platforms on the installations in certain places. • On one of the platforms at height, the employee climbed over some scaffold bars installed to protect a risk area (rusted grating) and fell through the floor. • His fall was arrested after 2 meters owing to the presence of equipment below. Consequence: • Bruising to one leg. • The employee could have died. Causes: • No warning signs to indicate the hazard (the victim mistook the scaffolding bars used to fence off a risk area for a scaffold being assembled, which is why he stepped over them. He did not intentionally disregard safety barriers). #Golden. Rules – 10 – Work at height – July 2017 (N. B. the warning sign was added after the incident). If collective protective equipment (guard rails, gratings, etc. ) have been removed or compromised on platforms at height, then the following mandatory measures must be taken: • Limit access to the hazardous area, preferably by installing permanent safety barriers (a length of barricade tape is not enough). • Clearly flag up the danger behind the safety barrier. 42

DOMES OF TRUCKS AND RAILWAY CARS #Golden. Rules – 10 – Work at height – July 2017 43

› DOMES OF TRUCKS AND RAILWAY CARS RULES BEST PRACTICES REX Access to domes only when strictly necessary. #Golden. Rules – 10 – Work at height – July 2017 44 CONTENTS

› CONTENTS DOMES OF TRUCKS AND RAILWAY CARS RULES Use available collective protective equipment #Golden. Rules – 10 – Work at height – July 2017 BEST PRACTICES If there is no collective protective equipment, or otherwise if required, use a safety harness secured to a lifeline or any other anchoring equipment. When moving on the dome of a railway car, use a harness with a double lanyard. REX In certain cases, think of using mobile platforms to secure the access to domes. 45

› CONTENTS DOMES OF TRUCKS AND RAILWAY CARS RULES BEST PRACTICES REX 08/2003 Fall from the dome of a tanker truck Circumstances - Facts: • A tanker truck was being unloaded and the product transferred from the lower part of the tank. • The truck driver was performing the operation according to the procedure, when a site operator climbed up onto the tank to check the level and lost his balance. • The operator fell three meters to the ground. Consequence: • Multiple fractures (skull, ribs, shoulders). • The employee could have died. Lessons to be learned (regarding work at height): Causes: • Non-compliance with applicable rules (site employees are not authorized to climb up onto the tank). • The protective barriers installed on the truck were insufficient. • Failure to anticipate the risk of falling (insufficient training). #Golden. Rules – 10 – Work at height – July 2017 • Personnel should climb on to vehicle domes only when strictly necessary, and it is strictly forbidden for any unauthorized personnel to do so. • The installation of effective collective protection equipment is the preferred means of securing access to vehicle domes; if this is not possible, a safety harness must be worn and secured to a reliable anchor point. 46

WORK ENVIRONMENT #Golden. Rules – 10 – Work at height – July 2017 47

› CONTENTS WORK ENVIRONMENT RULES - RISKS When working at height, the risk assessment must take into consideration all dangerous situations present in the work environment. BEST PRACTICES Work above or near a water body Work at height in a confined space This is particularly true for: Take into account the weather conditions (high winds, snow, lightening, etc. ) when working at heights. Work with co-activities #Golden. Rules – 10 – Work at height – July 2017 REX Working near power lines 48

› CONTENTS WORK ENVIRONMENT RULES - RISKS BEST PRACTICES REX Focus on work at height near power lines YOU MUST NOT WHAT ARE THE RISKS? Work under or near power lines without respecting the minimum safe clearance distance. A metal ladder or scaffold conducts electricity. Electrical arcs can be created even without touching a power line. #Golden. Rules – 10 – Work at height – July 2017 49

› CONTENTS WORK ENVIRONMENT RULES - RISKS BEST PRACTICES REX Power lines: Maintain a minimum distance of 5 meters from power lines (any shorter distance must be approved by a qualified person). #Golden. Rules – 10 – Work at height – July 2017 50

› CONTENTS WORK ENVIRONMENT RULES - RISKS BEST PRACTICES REX 11/2014 Operator electrocuted while using a mobile scaffold Circumstances - Facts: • Two employees from a contractor company were using a mobile scaffold to carry out painting work. • As they moved the scaffold close to overhead 66 -k. V power lines, an electric arc formed with the metal structure of the scaffold. • Both employees were electrocuted. Consequence: • One of the employees died. • The other suffered permanent injury (forearm amputated). Truck canopy Location of accident Path of scaffold moving towards canopy Main canopy Power lines Convenience store Power lines Lessons to be learned (regarding work at height): • Take into account the danger of working at height close to power lines. • Make sure you keep a minimum safety distance from the power lines (<50 k. V = 3 meters; >50 k. V = 5 meters). Causes: • Insufficient risk assessment in the work permit process. • Failure to anticipate the risk of an electric arc forming (insufficient training). #Golden. Rules – 10 – Work at height – July 2017 51

FALLING OBJECTS #Golden. Rules – 10 – Work at height – July 2017 52

› FALLING OBJECTS RULES - RISKS BEST PRACTICES PREVENTIVE MEASURES REX WHAT ARE THE RISKS? YOU MUST Put away tools when working at height (above 2 meters). #Golden. Rules – 10 – Work at height – July 2017 Risks for persons and for the installations. 53 CONTENTS

› FALLING OBJECTS RULES - RISKS BEST PRACTICES PREVENTIVE MEASURES REX Include the risk of falling objects in the risk assessment. Always tidy the work area, whether at the end of the day or the end of the work. #Golden. Rules – 10 – Work at height – July 2017 54 CONTENTS

› CONTENTS FALLING OBJECTS RULES - RISKS BEST PRACTICES Mark out / flag up dangerous areas (beware of objects bouncing off a surface). Carry tools and small equipment in a safe way. PREVENTIVE MEASURES REX Cover the grating with a tarpaulin if there is a risk of small objects falling through. Install protections against the guard rails if necessary. Secure your tools if possible. Respect built-in protection elements such as toe boards. Tidy away tools and small items of equipment in toolboxes or buckets etc. #Golden. Rules – 10 – Work at height – July 2017 55

› CONTENTS FALLING OBJECTS RULES - RISKS BEST PRACTICES PREVENTIVE MEASURES REX 06/2014 Tool fell, narrowly missing an employee Circumstances - Facts: • Construction works were in progress on a production unit. • A line isolation device weighing 1. 5 kg, in the works area but not required for the work in progress, fell 45 meters after being hit or dislodged from the place where it was "stored. " • A contractor was working 25 meters below and as the object fell, it missed him by 1 meter. Consequence: • The employee could have died. Causes: • Contractor personnel had not tidied up after previous jobs. • Site employees who passed through the area frequently had not cleared equipment away. • Failure to anticipate the risk of falling objects (insufficient training). #Golden. Rules – 10 – Work at height – July 2017 Lessons to be learned (regarding work at height): • During work at height, tools and equipment must be stored so as to prevent them falling. • After work at height, the entire area concerned must be meticulously cleared. • At all times, any objects lying around must be cleared away (tools, bars, rods, nuts, hoses, etc. ). 56

FALL ARRESTORS #Golden. Rules – 10 – Work at height – July 2017 57

› FALL ARRESTORS RULES BEST PRACTICES ADVANCED VIGILANCE REX YOU MUST Use a safety harness that is safely anchored, outside fixed barriers or in a Mobile Elevation Work Platform. Check the condition of the Personal Protective Equipment (PPE) specific to work at height during formal inspection programs. Train personnel who are likely to be wearing safety harnesses to their use and related risks. #Golden. Rules – 10 – Work at height – July 2017 58 CONTENTS

› CONTENTS FALL ARRESTORS RULES BEST PRACTICES Secure the safety harness above you to limit the height of a fall and therefore the impact on your body. ADVANCED VIGILANCE REX Mobile Elevation Work Platforms (MEWP): secure the safety harness to a low point using a lanyard to make sure you are restrained in the secure aerial lift. To prevent suspension trauma when falling with a harness, use self rescue devices (controlled descent or ascent). #Golden. Rules – 10 – Work at height – July 2017 59

› CONTENTS FALL ARRESTORS RULES BEST PRACTICES ADVANCED VIGILANCE REX Complete fall arrestor system = safety harness + attachment system + anchoring device 1. Safety harness • Use the most suitable harness for the task to be performed (with front and dorsal or shoulder attachment points) and adapted to the shape and body of the wearer. • Check the condition of the harness before and after each use (condition of stitching, beginnings of a tear, etc. ). • If any anomalies are identified, the harness must be rendered unusable, and thrown away. 3. Anchoring device The anchoring device can be temporary (tripods, dead weight, etc. ) or permanent (structural anchor, lifeline, guard rail, etc. ) These devices must be approved by an accredited person or organization. #Golden. Rules – 10 – Work at height – July 2017 2. The attachment device There are several types of harness attachments depending on the type of protection you are looking for: • Short retainer lanyard: to avoid exposing yourself to danger. • Double lanyard: to be used when moving at height and one anchor point needs to be disconnected in order to move to the next. • Fall arrestor system with self-retracting lifeline: does not prevent exposure to danger but will rapidly stop the person from falling. • Energy absorbing system integrated in the lanyard: does not prevent exposure to danger nor arrest the fall, but reduces the impact. 60

› CONTENTS FALL ARRESTORS RULES BEST PRACTICES ADVANCED VIGILANCE REX 04/2007 Operator fell 22 m while disassembling a scaffold Circumstances - Facts: • An employee from a contractor company was disassembling a scaffold. He was wearing a safety harness but it was not secured to an anchor point. • As he was moving across the unstable, partially disassembled scaffold, he lost his balance and fell. • 22 -meter fall. Consequence: • The operator died. Causes: • Non-compliance with the basic safety rules for work at height. • Failure to anticipate the risk of falling (insufficient training). #Golden. Rules – 10 – Work at height – July 2017 Lessons to be learned (regarding work at height): • You must always stay inside collective protection devices as far as possible when working at height. • In the absence of collective protective equipment, wearing a safety harness correctly secured to an anchor point is mandatory for all works at height. • When assembling/disassembling scaffolds, use a dual-lanyard device to secure the harness, to guarantee constant protection if an operator needs to detach the harness to move around the work at height area. 61

OFFICES #Golden. Rules – 10 – Work at height – July 2017 62

› CONTENTS OFFICES BEST PRACTICES To prevent falls from height in buildings: Falling persons: Falling objects: Never use office furniture (chair, table, etc. ) as a means of access or for working at height. Do not store objects at height, e. g. on top of filing cabinets. Use suitable means, such as individual mobile platforms. Risk of falling objects Best individual mobile platform practices? See “Individual mobile platforms / ladders” #Golden. Rules – 10 – Work at height – July 2017 63

End of tip sheets › CONCLUSION › #Golden. Rules – 10 – Work at height – July 2017 CONTENTS 64

BACK-UP Incident descriptions #Golden. Rules – 10 – Work at height – July 2017 65

› Back to map 2016: more than 30 HIPOs* occurred that involved work at height SOUTH AFRICA • Roodeplaat 11/2016 A person fell through a roof when a roof element broke through. 1 person injured. . GERMANY • Anklam 01/2016 A person fell from the dome of a truck. 1 person injured. • Leuna 08/2016 An element of scaffolding 6 m high fell on a person. 1 person injured. ANGOLA • Pazflor Training Center 07/2016 A person fell from the top of a ladder. 1 person injured. • Block 17 12/2016 Fall of 10 m of an object accidentally dropped during a housekeeping operation on a scaffold. E&P M&S R&C GRP ARGENTINA • Neuquén 03/2016 A person fell 2. 5 m through a missing walkway grating. 1 person injured. . 04/2016 A person fell 2 meters in a valve trench when unsuitable protection plates fell through. 05/2016 A person fell when an electrical pole on which s/he was working broke. 1 person injured. BELGIUM • Antwerp 02/2016 A flange fell from a installation platform during an operation. 06/2016 Someone on a ladder was carrying a tool that fell 12 m near a group of persons. 06/2016 A scaffolding element fell 6. 5 m when a person was walking on the scaffold. 09/2016 Pipes fell to the ground from a scaffold. 09/2016 During an operation, a scaffolding element fell 30 m near a person. BRUNEI • Lumut 01/2016 Two planks (10 kg) from scaffolding that was being assembled fell from a height of 24 m. CHINA • Tianjin 05/2016 Two persons could/might have been squashed/crushed against a roof when an elevating platform was inadvertantly turned on. CONGO • Deep offshore Pointe-Noire 07/2016 A person fell 2 m from a structure when guiding a load that was being hoisted. 1 person injured. . SOUTH KOREA • Daesan 06/2016 A person lost his balance and fell from 4. 5 m from a scaffold. 10/2016 A person fell 9. 6 m through a hole in a scaffold floor. 1 person injured. Each and every one of us is responsible for showing exemplary behavior when working at height, and being vigilant when one of our colleagues is performing an activity at height. #Golden. Rules – 10 – Work at height – July 2017 66

› Back to map 2016: more than 30 HIPOs* occurred that involved work at height FRANCE • Normandie 10/2016 During an operation, a scaffold bar fell to the ground near a person. TUNISIA PHILIPPINES • Uganda 10/2016 A driver fell when climbing down from the dome of a truck when the ladder railing broke. Manilla (FAB 4) 02/2016 A person fell through a suspended ceiling while sprinklers were being installed. 1 person injured. 02/2016 A person almost fell through a suspended ceiling during an inspection. 04/2016 A person fell through a suspended ceiling when the plywood board broke. 04/2016 A person fell from a suspended ceiling. 05/2016 A threaded rod was accidentally dropped, falling near another person. NETHERLANDS RUSSIA NIGERIA • Project OML 58 04/2016 A scaffolding element fell 12 m while it was being assembled. UGANDA • • Zeeland 10/2016 An element of scaffolding fell on a person. 1 person injured. E&P M&S R&C GRP • Kharyaga 02/2016 An access hatch fell 6 m when accidentally bumped by a person climbing a cage ladder, near another person. • Jedaida 03/2016. A person fell 4. 5 m from a scaffold when the floor broke through. 1 person injured. URUGUAY • Block 14 03/2016 A platform/manlift almost tipped over, which could have caused 2 persons to fall. USA • Port-Arthur 04/2016 A person fell 2. 7 m from a scaffold. 1 person injured. • Carville 08/2016 One lanyard of the operator's harness was not secured; he could have been pulled in by the agitator. • Richmond (site d’un client) 10/2016 A person fell from a roof. 1 person injured. Each and every one of us is responsible for showing exemplary behavior when working at height, and being vigilant when one of our colleagues is performing an activity at height. #Golden. Rules – 10 – Work at height – July 2017 67

BACK-UP Maps per branch #Golden. Rules – 10 – Work at height – July 2017 68

EXPLORATION & PRODUCTION 2016: high-potential incidents (HIPO) related to work at height ANGOLA Pazflor Training Center • 07/2016 A person fell from the top of a ladder. 1 person injured. Block 17 • 12/2016 Fall of 10 m of an object accidentally dropped during a housekeeping operation on a scaffold. ARGENTINA RUSSIA 1 ARGENTINA 3 NIGERIA URUGUAY 1 BRUNEI 1 CONGO 1 ANGOLA 2 1 Neuquén • 03/2016 A person fell 2. 5 m through a missing walkway grating. 1 person injured. 04/2016 A person fell 2 meters in a valve trench when unsuitable protection plates fell through. 05/2016 A person fell when an electrical pole on which s/he was working broke. 1 person injured. BRUNEI CONGO Deep offshore Pointe-Noire • 07/2016 A person fell 2 m from a structure when guiding a load that was being hoisted. 1 person injured. NIGERIA Project OML 58 • 04/2016 A scaffolding element fell 12 m while it was being assembled. RUSSIA Kharyaga • 02/2016 An access hatch fell 6 m when accidentally bumped by a person climbing a cage ladder, near another person. URUGUAY Block 14 • 03/2016 A platform/manlift almost tipped over, which could have caused 2 persons to fall. Lumut • 01/2016 Two planks (10 kg) from scaffolding that was being assembled fell from a height of 24 m. #Golden. Rules – 10 – Work at height – July 2017 69

MARKETING & SERVICES 2016: high potential incidents (HIPO) related to work at height SOUTH AFRICA Roodeplaat • 11/2016 A person fell through a roof when a roof element broke. 1 person injured. GERMANY 1 CHINA 1 TUNISIA 1 UGANDA 1 SOUTH AFRICA 1 #Golden. Rules – 10 – Work at height – July 2017 Anklam • 01/2016 A person fell from the dome of a truck. 1 person injured. CHINA Tianjin • 05/2016 Two persons could have been crushed against a roof when an elevating platform was inadvertently deployed. UGANDA Uganda • 10/2016 A driver fell when climbing down from the dome of a truck when the ladder railing broke. TUNISIA Jedaida • 03/2016 A person fell 4. 5 m from a scaffold when the floor gave way. 1 person injured. 70

REFINING & CHEMICALS 2016: high potential incidents (HIPO) related to work at height BELGIUM NETHERLANDS 5 THE USA 2 1 FRANCE GERMANY 1 1 SOUTH KOREA 2 GERMANY FRANCE Leuna • 08/2016 An element of scaffolding 6 m high fell on a person. 1 person injured. Normandie • 10/2016 During an operation, a scaffold bar fell to the ground near a person. BELGIUM NETHERLANDS Antwerp • 02/2016 A flange fell from a installation platform during an operation. 06/2016 Someone on a ladder was carrying a tool that fell 12 m near a group of persons. 06/2016 A scaffolding element fell 6. 5 m when a person was walking on the scaffold. 09/2016 Pipes fell to the ground from a scaffold. 09/2016 During an operation, a scaffolding element fell 30 m near a person. Zeeland • 10/2016 An element of scaffolding fell on a person. 1 person injured. USA Port-Arthur • 04/2016 A person fell 2. 7 m from a scaffold. 1 person injured. Carville • 08/2016 One lanyard of the operator's harness was not secured; he could have been pulled in by the agitator. SOUTH KOREA Daesan • 06/2016 A person lost his balance and fell from 4. 5 m from a scaffold. 10/2016 A person fell 9. 6 m through a hole in a scaffold floor. 1 person injured. #Golden. Rules – 10 – Work at height – July 2017 71

GAS, RENEWABLES & POWER 2016: high potential incidents (HIPO) related to work at height THE PHILIPPINES USA 1 PHILIPPINES 5 Manilla (FAB 4) • 02/2016 A person fell through a suspended ceiling while sprinklers were being installed. 1 person injured. 02/2016 A person almost fell through a suspended ceiling during an inspection. 04/2016 A person fell through a suspended ceiling when the plywood board gave way. 04/2016 A person fell from a suspended ceiling. 05/2016 A threaded rod was accidentally dropped, narrowly missing another person. THE USA Richmond (client site) • 10/2016 A person fell from a roof. 1 person injured. #Golden. Rules – 10 – Work at height – July 2017 72