Sofia University St Kliment Ohridski Elearning center eLearning

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Sofia University ‘St Kliment Ohridski’ Elearning center "e-Learning Plattform for training the public administration

Sofia University ‘St Kliment Ohridski’ Elearning center "e-Learning Plattform for training the public administration in e. Government“ Dr Roumiana Peytcheva-Forsyth Head assistant Stoyan Saev Dr Blagovesna Yovkova Sofia University Elearning center

Certification of the trainees he the y t n ith nc o g w

Certification of the trainees he the y t n ith nc o g w ge n i d tion e a r l i Bu ora venu nte ab l re g ce l l co iona inin t tra a N

PEDAGOGY MODULE The methodology of online training is based on: 2 d d n

PEDAGOGY MODULE The methodology of online training is based on: 2 d d n y an a 1 e g t n o i r Pa odol f onl th n o ing e M esig ain tr d o Constructivism – active construction and reconstruction of knowledge o Based on individual experiences o Flexible and open learning o Personalised learning o Collaborative learning - learning with others, from others and for the others – communal constructivism o Learners as co-authors of the content

TECHNOLOGY MODULE ? E L D e O v O i t f M

TECHNOLOGY MODULE ? E L D e O v O i t f M a r o hy pa on W om ti C lua S a LM v e We select MOODLE from list of virtual learning environments, because: 1. MOODLE is Free 2. MOODLE is Easy to Use 3. MOODLE is Intuitive 4. MOODLE is Feature rich 5. MOODLE allows for the constructivistic pedagogies to be applied

? E L D O O M y h W 6. MOODLE is Student.

? E L D O O M y h W 6. MOODLE is Student. Centered/Active Learning 7. MOODLE gives Instant Feedback 8. MOODLE is Integrated 9. MOODLE is Multi-functional 10. MOODLE allows interaction between the teacher and the students and among the students

d e s u E ing L D n i O a r O

d e s u E ing L D n i O a r O t M or f MOODLE platform of the Sofia University Elearning center http: //moodle-test. fp. uni-sofia. bg

E L D l O a O i r M to tu Development of

E L D l O a O i r M to tu Development of MOODLE tutorial for course administrators

R E K A M l e r a i u r t o

R E K A M l e r a i u r t o c t Le tu And Lecture. MAKER tutorial for econtent development and delivery

We develop Camtasia Studio tutorial as well io d u t S a i

We develop Camtasia Studio tutorial as well io d u t S a i ial s a or t m ut a t C

s t n a p i c i t r a P Our trainees:

s t n a p i c i t r a P Our trainees: the trainers from the National Revenue Agency o 9 tutors o 1 system administrator

g n i e a r m t e ram h T og pr

g n i e a r m t e ram h T og pr o Redesign of traditional courses in online modules o Development of online learning materials o Design of online learning activities o Working with virtual learning environment (MOODLE) o Lecture. MAKER 2. 0 as a tool for econtent development o Camtasia Studio 7 as a tool video lecture development o Design and development of eservices

d e p o l s e v le e u d d 13

d e p o l s e v le e u d d 13 mo 1. E-services in National Revenue Agency 2. VAT (Value Added Tax) Law 3. Corruption as public phenomenon. Prevention of corruption in administration 4. State insurance 5. Income Tax of Individuals Law 6. Tax and Social Insurance Procedure Code 7. How to Conduct a Tax Audit

d e p o l s e v ce e d ur 3 1

d e p o l s e v ce e d ur 3 1 co 8. Basic actions with MS EXCEL 9. Ethics, ethical behaviour. Ethical codes 10. Career development in National Revenue Agency 11. Conducting meetings for assessment of performance 12. Training of trainers 13. Specificity of using ACL server in control activity

f o Evaluation of the training o : s l e ion quality was

f o Evaluation of the training o : s l e ion quality was carried out by using v Le luat he questionnaire a yt s v e ) b er o Questionnaire contains 13 a ain statements, evaluated through tr Likert scale (1 -totally agree; 4 totally disagree) and 4 open questions

Statement Re s t l su Totally agree Agree In this education I acquired

Statement Re s t l su Totally agree Agree In this education I acquired a lot of new knowledge and skills 9 Acquired knowledge and skills are useful for my future work as e -tutor 9 The training objectives were achieved 8 1 The learning content is up-to-date and well structured 7 2 Learning materials are enough and suitable 5 4 Learning activities are multifarious and with practical purposefulness 8 1 Organization of the training is very good and consistent with participants’ duties and obligations 6 3

Statement d e s s e ts c o ul r P es r

Statement d e s s e ts c o ul r P es r Totally agree Agree The learning environment is adequate to the purposes of the course 8 1 Tutors give clear instructions 7 2 Tutors encourage self-dependent searching for solutions 7 2 Tutors create conditions for collaborative work and experience exchange 8 1 Learners receive in time support for solving particular problems 9 Tutors’ team gives constructive feedback 7 2

OPEN QUESTIONS d e s s e ts c o ul r P es

OPEN QUESTIONS d e s s e ts c o ul r P es r What do you like most in the conducted course? o Discussions about different approaches to ecourse design o The opportunity to learn and apply new methods in education through developing e-courses in MOODLE o Professional support from tutors’ team o Positive and collaborative atmosphere o In time directions for implementing learning resources and activities in MOODLE o Practical purposefulness of entire course o Experience exchange in the field of e-learning theory and practice

OPEN QUESTIONS d e s s e ts c o ul r P es

OPEN QUESTIONS d e s s e ts c o ul r P es r What would you change in order to improve course quality? o Tutors should give more detailed instructions for the design of online activities. o It will be useful to address the frequently made mistakes by the learners o To gain experience as e-students before learning how to design e-courses as teachers

Pilot testing of three e-courses 1. E-services in National Revenue Agency duration: 6 hours;

Pilot testing of three e-courses 1. E-services in National Revenue Agency duration: 6 hours; participants: 8 NRA staff 2. Conducting meeting for assessment of performance duration: 5 hours; participants: 10 NRA staff 3. Corruption as public phenomenon. Prevention of corruption in administration duration: 11 hours; participants: 9 NRA staff

f o e LE g a D p O t e l n O

f o e LE g a D p O t e l n O t i T A M me n R o N vir en

n i s nue e c i e v v r e e R

n i s nue e c i e v v r e e R s E- nal ncy o ge i t A Na

n i s nue e c i e v v r e e R

n i s nue e c i e v v r e e R s E- nal ncy o ge i t A Na

n i s nue e c i e v v r e e R

n i s nue e c i e v v r e e R s E- nal ncy o ge i t A Na

g n i t r c o u d g f of n Co

g n i t r c o u d g f of n Co etin ent e e c m n m ss a e m s or s a rf pe

g n i t or c u sf f d n ng t o

g n i t or c u sf f d n ng t o o C eti en e c e m n m ess ma s or s a rf pe

g n i t r c o u f d f g n o

g n i t r c o u f d f g n o Co etin ent e e c m n m ss a e s orm s a rf pe

lic b u p s n. ion a t o n p n o

lic b u p s n. ion a t o n p n o ti me rru n p ru eno f co tio r Co ph n o stra io ini t n m e ev n ad r P i

lic b u p s n. ion a t o n p n o

lic b u p s n. ion a t o n p n o ti me rru n p ru eno f co tio r Co ph n o stra io ini t n m e ev n ad r P i

lic b u p s n. ion a t o n p n o

lic b u p s n. ion a t o n p n o ti me rru n p ru eno f co tio r Co ph n o stra io ini t n m e ev n ad r P i

Type of problems Yes No Software problems 3 Learning content of the module problems

Type of problems Yes No Software problems 3 Learning content of the module problems 3 Problems with interaction with participants : 2 Problems with learning tasks setting e g n Problems with monitoring of learning tasks a t o s s r n s completion e o g i h t ac nin Assessment problems a i u e l a t a e r t v Problem solving from tutor Yes E th lot Do you need additional methodological by e pi help for coping with problems h t mentioned above? Do you feel satisfied with the 3 s m the performance of the learners during the e l b module duration? y o b Pr ed Do you feel satisfied with the results, 3 achieved by learners? fac ors t Do you feel satisfied with your 2 u t performance as tutor? 3 3 Somewhat No 3 1

All 3 tutors give highest mark on the conducted modules m o r t

All 3 tutors give highest mark on the conducted modules m o r t f n ilo o i t fp a lu s o s a Ev tor urse tu co s m e l b l o r a g P rin ion du ucat s ed ces o r p Recommendation for the improvement of the training in the future: o More comprehensive guidance for organization of learners activities o Additional learning resources o The reduce the intensiveness of the training. More time should be allocated for each online task. o To enrich the course with more graphical content

Evaluation of the course from the target group of end clients (learners) E-services in

Evaluation of the course from the target group of end clients (learners) E-services in National Revenue Agency

Question Totally agree Agree I acquired knew knowledge and skills during this training 1

Question Totally agree Agree I acquired knew knowledge and skills during this training 1 7 Acquired knowledge/skills are useful for development of common competencies according to which my individual performance is assessed 1 6 1 Acquired knowledge/skills will help me to improve my work 1 6 1 Settled learning goals were achieved 2 5 1 Course content is clearly structured 2 5 1 5 3 Learning content is well balanced (resources-activities proportion) Disagree Learning resources are accessible and allow work with individual step 1 5 2 Variety of learning activities for individual and/or group work 3 4 1 Encourage critical thinking experience/ideas exchange between learners 3 4 1 Learning activities are relevant and clearly described 3 4 1 Intensity of education is moderate 1 5 2 Gives clear directions for what is expected from learners 4 4 Encourage active participation from learners 4 3 Gives in time support for coping with emerging obstacles during completion of learning activities 4 4 Gives constructive feedback for results of assigned learning tasks 4 4 1

Evaluation of the course from the target group of end clients (learners) Conducting meetings

Evaluation of the course from the target group of end clients (learners) Conducting meetings for assessment of performance

Question Totally agree Agree I acquired knew knowledge and skills during this training 5

Question Totally agree Agree I acquired knew knowledge and skills during this training 5 5 Acquired knowledge/skills are useful for development of common competencies according to which my individual performance is assessed 5 5 Acquired knowledge/skills will help me to improve my work 6 4 Settled learning goals were achieved 5 5 Course content is clearly structured 7 3 Learning content is well balanced (resources-activities proportion) 8 2 Learning resources are accessible and allow work with individual step 6 4 Variety of learning activities for individual and/or group work 4 6 Encourage critical thinking experience/ideas exchange between learners 5 5 Learning activities are relevant and clearly described 6 4 Intensity of education is moderate 6 4 Gives clear directions for what is expected from learners 9 1 Encourage active participation from learners 9 1 Gives in time support for coping with emerging obstacles during completion of learning activities 9 1 Gives constructive feedback for results of assigned learning tasks 9 1 Disagree

Evaluation of the course from the target group of end clients (learners) Corruption as

Evaluation of the course from the target group of end clients (learners) Corruption as public phenomenon. Prevention of corruption in administration

Question Totally agree Agree Disagree I acquired knew knowledge and skills during this training

Question Totally agree Agree Disagree I acquired knew knowledge and skills during this training 4 4 1 Acquired knowledge/skills are useful for development of common competencies according to which my individual performance is assessed 2 4 3 Acquired knowledge/skills will help me to improve my work 2 5 2 Settled learning goals were achieved 8 Course content is clearly structured 5 4 Learning content is well balanced (resources-activities proportion) 6 3 Learning resources are accessible and allow work with individual step 7 2 Variety of learning activities for individual and/or group work 8 1 Encourage critical thinking experience/ideas exchange between learners 7 2 Learning activities are relevant and clearly described 7 2 Intensity of education is moderate 6 3 Gives clear directions for what is expected from learners 7 2 Encourage active participation from learners 9 Gives in time support for coping with emerging obstacles during completion of learning activities 9 Gives constructive feedback for results of assigned learning tasks 8 1 1

Thank you for your attention!

Thank you for your attention!