REFERENCE END USER ACCESS WORKSHOP Facilitators Fran Wilson

REFERENCE & END USER ACCESS WORKSHOP Facilitators: Fran Wilson: National Library Jane Jones: State Library of WA

SESSION OUTLINE l l l l LA Free Search vs Subscription version Personalisation Alerts Case studies End User Access LA Administration What’s Coming?

SOME QUESTIONS l l l What do you like best about LA Search? What don’t you like about LA Search? Who provides end user access & why? What do you like about end user access? What has been the feedback from clients? What is stopping you from providing end user access?

FREE l l l Same URL ANDB Picture Australia Search history Links vs SUBSCRIPTION l l l l Same URL ANBD + More DBases MARC records Advanced & Command search Save records & queries Personalisation Alerts

PERSONALISATION l l l Remote access via an internet connection Choose own user – id & password Choose preferences – – l l l Screen Databases My Library Store queries & records Alerts

ALERTS l l l Library needs to activate this option Save a search query Run again automatically Searches for newly added material or changed records Search results sent by email with links through to ANBD

SEARCH TIPS & TRICKS l Synonyms – use the tilda ~ Combine with truncation l Boolean operators in simple search l Simple search vs Advanced Search l Advanced = more refined searching l – – – Specify index/field for search terms Select groupings for search terms More limiting options

END USER ACCESS l Provide a link on your website – – l l Easy & fast Free Search IP Authentication or Scripted login Mediate access to subscription service Included in your subscription fee Reports on usage – through LA Admin

THINGS YOU SHOULD KNOW When thinking about end user access l Who has access? – – – l l Staff – ILL, reference, cataloguing Different campuses or branch libraries End users Shared or separate? Preferred options

Libraries Australia Administration

CASE STUDIES The Western Australian Experience

Library Services in the West State Library of Western Australia

Library Services in the West Cocos Island Derby Public Library Kupungarri Aboriginal Community

Libraries in all shapes & sizes Joondalup (metro) l Open 63. 5 hours/week l 80, 000 items l 604, 946 loans/year l 35, 337 members l 22 FTE staff l 19 public access Internet PCs Yuna (east of Geraldton) l 1. 5 hours/week l 525 items l 1291 loans/year l 38 members l 0. 1 FTE l 1 PC

Going Statewide l l Commitment to improving access to resources for all Western Australians Statewide licenses for – – l l Encyclopedia Britannica Health & Welness Investigating other e-resources Libraries Australia – after LA Forum 2006 – – End user access Negotiations for a statewide license

The Rollout Promotion to public libraries l Regular updates & information l Assistance with registrations l Training l Ongoing support l – – More promotion & training Encourage attendance at LA User Group meetings

The Benefits to Librarians l The Usual – – – Location & holdings information Cataloguing Single search engine for multiple databases Collection development Reference enquiries

The Benefits for All Sandgropers l Finding resources in Oz libraries – l Remote access to the enhanced version of LA search – – l Not just books! Individuals and researchers Opportunities for collaboration with school libraries Local history collections more visible

Slide Title l Slide line 1 – Line 2 City of Perth State Library of WA City of Perth

Cambridge Library Fremantle Library

Bunbury Busselton Armadale

Issues

The Tyranny of Distance l Communication & Training – – – Half–day sessions provided at SLWA (free) Metropolitan libraries- well resourced and able to send qualified staff Regional libraries l – Regularly visit Perth and can attend training Country & remote l There’s the challenge!

Content l l Online links - fantastic Not all SWLA holdings on LA – l Project to identify these collections Perception that WA may not hold a particular item – – Looking locally first Obtaining items not in WA libraries

Progress l 50+ libraries – l 190 to go! – l l Sandstone to Scarborough Metro & regional need further support Sell the benefits Work with libraries to get local history collections onto LA – Cataloguing support

ILL’s in the West l l l Delivery of ILL – free core service DDO – Document Delivery Online LIDDAS – with WA University libraries DDO replaced with VDX (now OCLC/PICA) Implemented in six months - with ‘Go Live” March 2006 SLWA is an ISO library - LADD

Where to From Here?

QUESTIONS?

OTHER EXPERIENCES National library – end user access l Other libraries’ experiences? l

WHAT’S COMING l l Relevance ranked results New targets – – l l l Informit e-library New Thai databases Improvements to enhanced requesting More deep linking LA Free Search box Open Search User education – tutorial on “get”?

RELEVANCE RANKING

RELEVANCE RANKING l Demo with results ranked by relevance

QUESTIONS?

Lunch l Reconvene at 1. 30 in the main theatre.