IPID 20192020 Strategic Plan 201217 and Annual Performance

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IPID 2019/2020 Strategic Plan 2012/17 and Annual Performance Plan 2012/13 BUDGET HEARING BRIEFING TO

IPID 2019/2020 Strategic Plan 2012/17 and Annual Performance Plan 2012/13 BUDGET HEARING BRIEFING TO PORTFOLIO COMMITTEE ON POLICE (PCP) INDEPENDENT POLICE INVESTIGATIVE DIRECTORATE (IPID) Date: 04 July 2019 Venue: Parliament

INDEX 1. Executive Director’s Overview 2. Budget Allocation & Q 1 2019 Preliminary Expenditure

INDEX 1. Executive Director’s Overview 2. Budget Allocation & Q 1 2019 Preliminary Expenditure 3. Summary of Strategic Plan and Annual Performance Plan Amendments 4. Strategic Plan and Annual Performance Plan Performance Indicators and Targets 5. Conclusion 2

1. Executive Director’s Overview Presented by Mr VO Senna Acting Executive Director 3

1. Executive Director’s Overview Presented by Mr VO Senna Acting Executive Director 3

 IPID is an independent body established in terms of Section 206(6) of the

IPID is an independent body established in terms of Section 206(6) of the Constitution of RSA to investigate alleged misconduct committed by a member of the South African Police and Municipal Police Services; The Constitutional Court in the matter of Mc. Bride versus the Minister of Police and another in 2016 reaffirmed IPID’s structural and operational independence in ensuring that it executes its mandate without any fear, favor or prejudice; However, the Constitutional Court made it very clear that this level of independence does not mean that IPID cannot be held accountable. According to the judgment: 'Insulation from undue political interference or control does not mean that IPID should be insulated from political accountability; It is therefore important that IPID should continuously strive for the highest possible levels of professionalism in order to gain public trust and confidence; IPID is at the forefront of fighting corruption in the country and therefore without adequate funding, the fight against crime will be seriously undermined. 4 EXECUTIVE DIRECTOR’S OVERVIEW

1. Overall improvement in performance – Achievement of APP targets increased from 65% in

1. Overall improvement in performance – Achievement of APP targets increased from 65% in 2017/18 to 83% during the past financial year; 2. Secured 91 Criminal convictions 3. Referred 1989 cases to NPA for prosecution 4. Secured 207 disciplinary convictions 5. 2338 recommendations made to SAPS of which 1464 were positive recommendations and 874 negative recommendations 6. Investigating 11 high profile cases (cases relating to murder, torture, defeating the ends of justice and corruption) 5 EXECUTIVE DIRECTOR’S OVERVIEW SOME OF THE SUCESSESS ACHIEVED PREVIOUS YEAR

1. IPID APP 2019/2020 was tabled on 28 June 2019 2. IPID operations are

1. IPID APP 2019/2020 was tabled on 28 June 2019 2. IPID operations are stable through support and leadership of management 3. Total workload on 01 April was 7 781 due to backlog cases 4. Key Priorities for 2019/2020 financial year: a) Continue Investigating high impact cases - The directorate’s focus on high impact cases over the medium term will ensure that it is able to deal effectively with cases that are generally more complex to investigate. b) Working with NPA to ensure speedy prosecution of cases referred c) Finalising the Amendment of the IPID Act - in line with Constitutional Court ruling. Assistance of the Committee required in this regard 6 EXECUTIVE DIRECTOR’S OVERVIEW Executive Director’s Overview

3. Key Priorities for 2019/2020 financial year (cont. . ): d) Full Implementation of

3. Key Priorities for 2019/2020 financial year (cont. . ): d) Full Implementation of IPID Act Section 23 e) Modernization and Upgrade of ICT infrastructure to enhance operational environment f) Procurement of investigative tools to effectively and efficiently executive the mandate g) Relocation of Head Office & Finalization of organizational structure h) Review closure of Satellite Offices in line with IPID Expansion Strategy i) Interface of Case Management System with Criminal Justice Systems j) Implementation of Clean Audit Strategy 7 EXECUTIVE DIRECTOR’S OVERVIEW Executive Director’s Overview (2)

2. Budget Allocation & Q 1 2019 Preliminary Expenditure Presented by Mr P Setshedi

2. Budget Allocation & Q 1 2019 Preliminary Expenditure Presented by Mr P Setshedi Acting Chief Financial Officer 8

Historic Budget Allocations Growth – 2014/15 – 2017/18 R million 2014/15 2015/16 2016/17 2017/18

Historic Budget Allocations Growth – 2014/15 – 2017/18 R million 2014/15 2015/16 2016/17 2017/18 234. 7 234. 8 241. 7 255. 5 Budget Allocations Growth – 2018/19 – 2021/22 R million 2018/19 2019/20 2020/21 2021/22 315. 1 336. 7 359. 4 381. 6 9 BUDGET ALLOCATION IPID BUDGET ALLOCATIONS GROWTH

§ Budget allocations increased from R 234. 7 million in the financial year 2014/15

§ Budget allocations increased from R 234. 7 million in the financial year 2014/15 to R 315. 1 million in 2018/19 at a growth rate of 34%, an increase as a result of SAPS additional funding. § Over the 2019 medium term, expenditure is expected to grow from R 336. 7 million in 2019/20 to R 381. 6 million in 2021/22 at an average growth rate of 13% mainly to accommodate operating costs (Contractual obligations ) without capacity increase. § The growth on IPID budget does not cover any expansion of functions on the IPID Act, it only accommodate the: - contractual obligations` annual escalation fees (G&S) ranges from 5% - 10% per annum. - regulated annual wage increment (COE) up to 7% 10 BUDGET ALLOCATION ANALYSIS OF IPID BUDGET ALLOCATIONS GROWTH

ITEM DESCRIPTION BUDGET R 2019/20: Total Budget Allocation 336 653 000 LESS: Compensation of

ITEM DESCRIPTION BUDGET R 2019/20: Total Budget Allocation 336 653 000 LESS: Compensation of Employees 228 759 000 LESS: Contractual Obligations - Office Accommodation Leases 55 536 811 22 493 061 - Security Services Contract 9 997 000 - Cleaning Services Contract 2 725 341 - Photocopiers, Skynet & Vehicle Tracking Systems 622 494 - Franking Machines 67 640 - HRM Contracts 405 000 - Fleet (GG, Lease, Own) 7 700 000 - ICT Contracts 9 231 000 - Telkom System 2 295 275 2019/20 Actual Budget Available for IPID Current Operations 52 357 189 11 BUDGET ALLOCATION DEMONSTRATION OF 2019/20 BUDGET ALLOCATION

Financial Years Budget Programmes 2019/20 2020/21 2021/22 R`000 Programme 1: Administration 104 613 109

Financial Years Budget Programmes 2019/20 2020/21 2021/22 R`000 Programme 1: Administration 104 613 109 190 116 458 123 415 Programme 2: Investigation & Information Management 187 179 202 537 216 124 229 687 Programme 3: Legal Services 7 305 7 711 8 296 8 828 Programme 4: Compliance Monitoring and Stakeholder Management 16 016 17 214 18 505 19 685 315 113 336 653 359 383 381 615 Total 2018/19 12 BUDGET ALLOCATION MTEF BUDGET ALLOCATION PER PROGRAMME

Financial Years: Economic Classification 2018/2019/2020/2021/22 R`000 Compensation of Employees 212 257 228 759 246

Financial Years: Economic Classification 2018/2019/2020/2021/22 R`000 Compensation of Employees 212 257 228 759 246 546 262 571 Goods & Services 97 728 101 830 106 597 112 594 643 692 746 787 4 485 5 372 5 494 5 663 315 113 336 653 359 383 381 615 Transfers Capital Assets Total 13 BUDGET ALLOCATION MTEF BUDGET ALLOCATION PER ECONOMIC CLASSIFICATIONS

Prog 1: Administration 2018/2019/2020/2021/22 R`000 Compensation of Employees 60 303 65 046 70 155

Prog 1: Administration 2018/2019/2020/2021/22 R`000 Compensation of Employees 60 303 65 046 70 155 74 714 Goods & Services 39 186 40 284 42 367 44 755 639 688 742 783 4 485 3 172 3 194 3 163 104 613 109 190 116 458 123 415 Transfers Capital Assets Total Prog 2: Investigation & Information Management 2018/2019/2020/2021/22 R`000 131 283 141 586 152 558 162 474 55 893 58 747 61 262 64 709 Transfers 4 4 Capital Assets 0 2 200 2 300 2 500 187 180 202 537 216 124 229 687 Compensation of Employees Goods & Services Total 14 BUDGET ALLOCATION BUDGET BREAKDOWN PER PROGRAMME

Prog 3: Legal & Investigation Advisory Services 2018/2019/2020/2021/22 R`000 6 725 7 101 7

Prog 3: Legal & Investigation Advisory Services 2018/2019/2020/2021/22 R`000 6 725 7 101 7 644 8 141 580 610 652 687 Transfers 0 0 Capital Assets 0 0 7 305 7 711 8 296 8 828 Compensation of Employees Goods & Services Total Prog 4: Compliance Monitoring & Stakeholder Management 2018/2019/2020/2021/22 R`000 13 946 15 025 16 189 17 242 2 070 2 189 2 316 2 443 Transfers 0 0 Capital Assets 0 0 16 016 17 214 18 505 19 685 Compensation of Employees Goods & Services Total 15 BUDGET BREAKDOWN PER PROGRAMME (2): Cont…

Provincial Offices EASTERN CAPE FREE STATE GAUTENG KWAZULU-NATAL LIMPOPO MPUMALANGA NORTH WEST NORTHERN CAPE

Provincial Offices EASTERN CAPE FREE STATE GAUTENG KWAZULU-NATAL LIMPOPO MPUMALANGA NORTH WEST NORTHERN CAPE WESTERN CAPE TOTAL 2018/19 Budget 2019/20 Budget Allocation R` R` 17, 592, 000. 18, 766, 70 00 2. 80 18, 927, 00 20, 190, 84 0. 00 7. 19 20, 490, 00 21, 858, 21 0. 00 6. 25 20, 676, 00 22, 056, 63 0. 00 6. 37 16, 436, 00 17, 533, 51 0. 00 1. 09 15, 756, 00 16, 808, 10 0. 00 4. 21 16, 534, 00 17, 638, 05 0. 00 5. 03 13, 954, 00 14, 885, 77 0. 00 5. 97 20, 504, 00 21, 873, 15 0. 00 1. 10 000. 00 160, 869, 000. 00 171, 611, 2020/21 Budget 2021/22 Budget Allocation R` R` 19, 991, 928. 21, 091, 50 091 3. 27 21, 509, 050. 22, 692, 06 874 9. 26 23, 285, 277. 24, 565, 99 773 0. 34 23, 496, 652. 24, 788, 99 183 0. 55 18, 678, 224. 19, 705, 54 767 5. 01 17, 905, 458. 18, 890, 27 106 5. 44 18, 789, 594. 19, 823, 03 080 9. 74 15, 857, 626. 16, 729, 81 454 1. 09 23, 301, 187. 24, 582, 77 674 5. 30 000. 00 182, 815, 000. 00 16 192, 870, BUDGET ALLOCATION 2019 MTEF BUDGET ALLOCATION BREAKDOWN PER PROVINCE

1. The prioritization of baseline allocation has been done to ensure the alignment with

1. The prioritization of baseline allocation has been done to ensure the alignment with Government priorities expressed in the National Development Plan (NDP). 2. Reallocation of funds has also been done from non-core to core activities of the Department in order to achieve more with less resources. 3. Investigation Capacity has always been prioritized within the limited baseline for continuity on the investigation of the reported cases. 4. In general IPID is experiencing a capacity constraints, however the following functions are extremely affected: a) b) c) d) e) Integrity strengthening and protection; Legal services and contract management; Service delivery coverage and accessibility; Accounting, compliance and reporting responsibilities; Community Outreach Events. 17 BUDGET ALLOCATION 2019 MTEF BUDGET ALLOCATION PRIORITIES

1. IPID Expansion Strategy - The establishment of Regional and District offices is one

1. IPID Expansion Strategy - The establishment of Regional and District offices is one of the IPID’s proactive and innovative responses to building a strong, effective, independent and impartial oversight body that processes cases efficiently. This will also ensure that the IPID is accessible to the public. 2. Building and enhancing Specialized investigative capacity within IPID – a) Building forensic investigative capacity to improve skills in Corruption and systemic corruption investigations b) Building capacity in sexual offences investigations 3. Implementation of Section 23 of the IPID Act – the Department is required to fully implement Section 23 of the IPID Act on remuneration and conditions of services for Investigators. 4. Data Security, Business continuity and disaster recovery – Business Continuity Management has become essential management practice which highlights the necessity to practice good governance. The business impact analysis for IPID determined the business continuity strategy and plan that needs to be implemented for the department to be able to recover from unforeseen disruptions. 18 BUDGET ALLOCATION OTHER POLICY MATTERS THAT REQUIRE ADDITIONAL FUNDING

19 SUMMARY OF Q 1 EXPENDITURE (01 APRIL – 30 JUNE 2019) Summary of

19 SUMMARY OF Q 1 EXPENDITURE (01 APRIL – 30 JUNE 2019) Summary of April to June 2019 Preliminary Expenditure

3. Summary of Strategic Plan (SP) and Annual Performance Plan (APP) Amendments Presented by

3. Summary of Strategic Plan (SP) and Annual Performance Plan (APP) Amendments Presented by Ms S Letlape Director Strategy & Performance Monitoring 20

The table below outlines amendments to the Strategic Plan per Programme 1: Administration Amendments

The table below outlines amendments to the Strategic Plan per Programme 1: Administration Amendments No amendments to objectives, indicators and strategic target Programme 2: Investigation & No amendments to objectives, indicators and Information Management strategic target Programme 3: Legal & Strategic indicator amended from “% of legal advice Investigation Advisory Services provided to investigators from the total request received” to “% of legal advice provided to investigators before and after investigations” Programme 4: Monitoring & Management Compliance No amendments to objectives, indicators and Stakeholder strategic target 21 SUMMARY OF SP AND APP AMENDMENTS Summary of Strategic Plan 2015 -2020 and Annual Performance Plan 2019/2020 Amendments

The table below outlines amendments to the Annual Performance Plan per Programme Amendments Programme

The table below outlines amendments to the Annual Performance Plan per Programme Amendments Programme 1: Administration 1. Two new indicators added: a) % implementation of ICT Infrastructure Plan b) Obtain positive audit outcome Programme 2: Investigation 1. One indicator split into two indicators & Information Management a) section 28. 1(h) and section 33. 3 cases to be standalone indicators Programme 3: Legal & Investigation Advisory Services 1. Re-instated to the budget programme structure 2. Name changed from Legal Services 3. Two new indicators added: a) % of legal advice provided to the Department on litigation matters b) Number of workshops conducted with investigators on practice notes produced 22 SUMMARY OF SP AND APP AMENDMENTS Summary of Strategic Plan 2015 -2020 and Annual Performance Plan 2019/2020 Amendments (2)

The table below outlines amendments to the Annual Performance Plan per Programme 4: Compliance

The table below outlines amendments to the Annual Performance Plan per Programme 4: Compliance Monitoring & Stakeholder Management Amendments 1. One new indicator added: a) Number of case docket inspections conducted per year 23 SUMMARY OF SP AND APP AMENDMENTS Summary of Strategic Plan 2015 -2020 and Annual Performance Plan 2019/2020 Amendments (3)

4. Strategic Plan and Annual Performance Plan Performance Indicators and Targets 24

4. Strategic Plan and Annual Performance Plan Performance Indicators and Targets 24

Programme 1: Administration Presented by Ms N Netsianda Chief Director Corporate Services 25

Programme 1: Administration Presented by Ms N Netsianda Chief Director Corporate Services 25

Purpose: to provide strategic leadership, management and support services to the Department. The programme

Purpose: to provide strategic leadership, management and support services to the Department. The programme consists of the following sub-programmes and components: 1. Departmental Management a) Executive Support b) Corporate Governance c) Strategy and Performance Monitoring d) Security Management e) Vetting Services 2. Internal Audit 3. Finance Services a) Office of the Chief Financial Officer b) Finance c) Supply Chain and Asset Management 4. Corporate Services a) Human Resource Management and Development Services b) Information and Communication Technology c) Auxiliary Services 5. Office Accommodation 26 STRATEGIC PLAN AND APP TARGETS Programme 1: Administration

The table below outlines the strategic objective, strategic indicator and strategic target over the

The table below outlines the strategic objective, strategic indicator and strategic target over the MTEF period. Strategic Objective A capable workforce Indicator Number of strategic training areas undertaken as per IPID’s Training Plan Medium-term Targets Strategic Target 2019/20 28 7 2020/21 2021/22 7 7 27 STRATEGIC PLAN AND APP TARGETS Programme 1: Administration (2)

The table below presents programme performance indicators and MTEF annual targets that will be

The table below presents programme performance indicators and MTEF annual targets that will be implemented : Programme Performance Indicator % vacancy rate per year % implementation of Annual Internal Audit Plan % implementation of risk mitigation strategies Number of evaluations conducted per year Obtain positive audit outcome % implementation of ICT Infrastructure Plan Medium-term Targets 2019/20 2020/21 2021/22 <10% 80% 90% 100% 50% 60% 1 1 1 Unqualified Clean audit opinion 80% 90% 100% 28 STRATEGIC PLAN AND APP TARGETS Programme 1: Administration (3)

Programme 2: Investigation & Information Management Presented by Mr M Sesoko Chief Director Investigation

Programme 2: Investigation & Information Management Presented by Mr M Sesoko Chief Director Investigation & Information Management 29

Purpose: to co-ordinate and facilitate the Department’s investigation processes through the development of policy

Purpose: to co-ordinate and facilitate the Department’s investigation processes through the development of policy and strategic frameworks that guide and report on investigations. The Programme consists of the following three sub-programmes: 1. Investigation Management 2. Investigation Services 3. Information Management 30 STRATEGIC PLAN AND APP TARGETS Programme 2: Investigation & Information Management

The table below outlines the strategic objectives, strategic indicator and strategic targets over the

The table below outlines the strategic objectives, strategic indicator and strategic targets over the MTEF period. Strategic Objective Specialised investigative capacity established Decision ready cases completed Strategic Indicator Number of investigators trained on specialised services as per Investigation Training Plan per year % of decision ready cases completed from total cases received Strategic Target Medium-term Targets 2019/20 2020/21 2021/22 325 75 75 75 60% 45% 45% 31 STRATEGIC PLAN AND APP TARGETS Programme 2: Investigation & Information Management (2)

The table below presents programme performance indicators and MTEF annual targets that will be

The table below presents programme performance indicators and MTEF annual targets that will be implemented: Programme Performance Indicator % of cases allocated within 72 hours of written notification per year Number of statistical reports generated as per Section 9(n) of IPID Act per year Number of investigation of deaths in police custody that are decision ready per year Number of investigations deaths as a result of police action that are decision ready per year Number of investigations of discharge of an official firearm by a police officer that are decision ready per year Number of investigations of rape by a police officer that are decision ready per year Medium-term Targets 2018/19 2019/20 2020/21 80% 80% 2 2 2 150 150 130 130 500 500 69 69 69 32 STRATEGIC PLAN AND APP TARGETS Programme 2: Investigation & Information Management (3)

The table below presents programme performance indicators and MTEF annual targets that will be

The table below presents programme performance indicators and MTEF annual targets that will be implemented: Programme Performance Indicator Number of investigations of rape while in police custody that are decision ready per year Number investigations of torture that are decision ready per year Number of investigations of assault that are decision ready Number investigations of corruption that are decision ready per year Number investigations of other criminal and misconduct matters referred to in section 28(1)(h) of the IPID Act that are decision ready per year Number investigations of offences referred to in section 33 of the IPID Act that are decision ready per year Medium-term Targets 2019/20 2020/21 2021/22 10 10 10 45 45 45 2000 60 60 60 40 40 40 10 10 10 33 STRATEGIC PLAN AND APP TARGETS Programme 2: Investigation & Information Management (4)

Programme Performance Indicator Number of approved systemic corruption cases that are decision ready per

Programme Performance Indicator Number of approved systemic corruption cases that are decision ready per Number of all backlog decision ready cases per year % of dockets referred to the National Prosecuting Authority within 30 days of being signed off per year % of disciplinary recommendation reports referred to the South African Police Service and/or Municipal Police Services within 30 days of recommendation report being signed off per year Medium-term Targets 2019/20 2020/21 2021/22 3 3 3 1490 90% 90% 90% 34 STRATEGIC PLAN AND APP TARGETS Programme 2: Investigation & Information Management (5)

Programme 3: Legal and Investigation Advisory Services Presented by Adv. M Moroasui Chief Director

Programme 3: Legal and Investigation Advisory Services Presented by Adv. M Moroasui Chief Director Legal Services 35

Purpose: to manage and facilitate the provision of investigation advisory services. Provide legal, civil

Purpose: to manage and facilitate the provision of investigation advisory services. Provide legal, civil and labour litigation services. The Programme consists of the following three sub-programmes: 1. Legal Support and Administration 2. Litigation Advisory Services 3. Investigation Advisory Services 36 STRATEGIC PLAN AND APP TARGETS Programme 3: Legal and Investigation Advisory Services

The table below outlines the strategic objective, strategic indicator and strategic target over the

The table below outlines the strategic objective, strategic indicator and strategic target over the MTEF period. Strategic Objective To provide investigation advisory services to investigators to ensure quality investigation Strategic Indicator % of legal advice provided to investigators before and after investigations Strategic Target 90% Medium-term Targets 2019/20 2020/21 90% 2021/22 90% 37 STRATEGIC PLAN AND APP TARGETS Programme 3: Legal and Investigation Advisory Services (2)

The table below presents programme performance indicators and MTEF annual targets that will be

The table below presents programme performance indicators and MTEF annual targets that will be implemented: Medium-term Targets Programme Performance Indicator 2019/20 2020/21 2021/22 % of legal advice provided to the department on 100% litigation matters within 12 working days of receipt of the action or application per year % of written legal advice provided to the department 70% 70% within 30 working days of request per year % of contracts/service level agreements finalized 70% 70% within 30 working days of request per year % of oral legal advice provided to investigators within 90% 90% 24 hours of request % of written legal advice provided to investigators 90% 90% within 2 working days of request % of PAIA requests finalised within 30 days 100% Number of workshops conducted with investigators 3 3 3 on practice notes produced per year 38 STRATEGIC PLAN AND APP TARGETS Programme 3: Legal and Investigation Advisory Services (3)

Programme 4: Compliance Monitoring & Stakeholder Management Presented by Ms M Molope Chief Director

Programme 4: Compliance Monitoring & Stakeholder Management Presented by Ms M Molope Chief Director Compliance Monitoring & Stakeholder Management 39

Purpose: to safeguard the principles of cooperative governance and stakeholder relations. Monitor and evaluate

Purpose: to safeguard the principles of cooperative governance and stakeholder relations. Monitor and evaluate the relevance and appropriateness of recommendations made to the South African Police Service and Municipal Police Services in terms of the IPID Act, No. 1 of 2011. The Programme consists of the following two sub-programmes: 1. Compliance Monitoring 2. Stakeholder Management 40 STRATEGIC PLAN AND APP TARGETS Programme 4: Compliance Monitoring and Stakeholder Engagement

The table below outlines the strategic objective, strategic indicator and strategic target over the

The table below outlines the strategic objective, strategic indicator and strategic target over the MTEF period. Strategic Objective Ensure an Integrated Communication and. Stakeholder Engagement Strategy Indicator % implementation of the Integrated Communication and Stakeholder Engagement Strategy Medium-term Targets Strategic Target 2019/20 90% 2020/21 2021/22 90% 41 90% STRATEGIC PLAN AND APP TARGETS Programme 4: Compliance Monitoring & Stakeholder Engagement (2)

The table below presents programme performance indicators and MTEF annual targets that will be

The table below presents programme performance indicators and MTEF annual targets that will be implemented: Programme Performance Indicator Number of community outreach events conducted per year Number of formal engagements held with key stakeholders Number of disciplinary recommendations referred to SAPS and MPS that are analysed Number of criminal referrals forwarded to NPA that are analysed % of responses from SAPS and MPS that are analysed % of responses from the NPA that are analysed Number of case docket inspections conducted per year Medium-term Targets 2019/20 2020/21 2021/22 40 40 40 136 136 1100 748 800 70% 70% 70% 5 5 5 42 STRATEGIC PLAN AND APP TARGETS Programme 4: Compliance Monitoring & Stakeholder Management (3)

1. Continuous follow-ups on outstanding dependencies to ensure full implementation of Section 23 of

1. Continuous follow-ups on outstanding dependencies to ensure full implementation of Section 23 of IPID Act 2. Monitor expenditure regularly through the Budget Executive Committee (BCC) 3. Implementation of cost containment measures 4. Monitor performance to ensure achievement of set targets 5. Reduction of backlog cases 6. Continuous reprioritisation of core activities 7. Implement audit action plans to strengthen internal control systems 8. Finalise relocation project of Head Office 43 CONCLUSION 5. Conclusion

Thank you 65

Thank you 65