Finding Joy in Your Workplace Emily K Ward

Finding Joy in Your Workplace Emily K. Ward BSN, RN, MBA, CCRN-K Associate Chief Nurse Executive University of Iowa Hospitals & Clinics November 7, 2018 — 1 —

Disclosure I have no actual or potential conflict of interest in relation to this program/presentation. — 2 —

Objectives • Discuss the effects of burnout, engagement and turnover on workplace joy • Review the Institute for Healthcare’s framework for a practical path to nurture and restore joy in healthcare • Discuss and learn leadership strategies to engage staff and foster a culture of accountability — 3 —

Today’s Reality We face a challenging time. — 4 —

My Prediction We will continue to face challenging times. — 5 —

The Circumstances • • • High customer expectations Rising cost of doing business Increased regulation The pace of change Budget Cuts Being asked to do more with less — 6 —

Shifting the Focus Engagement of US physicians are burned out Burnout Turnover JOY — 7 — newly licensed RNs are thinking of leaving their jobs

Joy in work relies on organizational & individual resilience — 8 —

Components of Joy in Work Framework — 9 —

Four Steps for Leaders & Team Members — 10 —

Joy in work relies on organizational & individual resilience — 11 —

The Circumstances…. Our Reality • • • High customer expectations Rising cost of doing business Increased regulation The pace of change Budget Cuts Being asked to do more with less — 12 —

Who has heard someone you work with gossip about someone or something related to work? — 13 —

Instead of engaging with reality, most argue against it! • 71% of employees think about quitting their job once a day • They continue to work, but they’ve quit mentally & emotionally • The average employee spends 2 hours & 20 minutes per day in drama. • These tend to be our BMWs — 14 —

What do we end up with? Reasons Stories Excuses Leading to… More drama Disengagement Judgement Ineffective leadership — 15 —

What is Reality-Based Leadership? • Someone who… Deals with the facts Clarifies roles Gives clear and direct feedback Uncover destructive thought patterns with yourself and others o DIFFUSES THE DRAMA o o — 16 —

Happiness is a Choice Get rid of the drama that is holding you back from truly being great. Innovation Creativity Collaboration — 17 —

Here’s the moral of the story… Our circumstances aren’t the reasons we can’t succeed. They are the reasons in which we must succeed! Your circumstances may not be negotiable, but your suffering is. — 18 —

Your Ego Hates Change The narrator playing in your mind Overreactive & looks for insult Most believe the commentary None of it is true until you give it your agreement Makes things ambiguous https: //www. youtube. com/watch? v=4 rcd. Ai. EYVBg&feature=youtu. be&inf_contact_key=a 9 c 71 b 8 df 959300604 be 4924641355 ab 9 e 5604 e 013 f 1420 9 ba 43 ac 952 c 56 d 052 — 19 —

Working Through a Story Event Thinking Feeling — 20 — Action Results

The Event — 21 —

Thinking — 22 —

Feeling — 23 —

Action — 24 —

Results Ditch the Drama! — 25 —

Your ego is not your amigo. — 26 —

Playing Favorites • • • Work with the willing Call people to greatness What does a ‘favorite’ look like? • • Personally Accountable 20% Results Driven Flexible 60% Low Drama Emotionally Inexpensive Great with Change Supportive of the direction of the organization — 27 — Staff Resistent Maintenance Visionary

Okay, so now what? — 28 —

Competencies • Competency 1: The ability to respond to adversity • Competency 2: A profound commitment to succeed in spite of the facts • Competency 3: The will to resolve and move through conflict very quickly — 29 —

Stay In Your Lane… …Focus on yourself • Your development • Your assumptions • Your choices …Focus on what you can affect • Your own thoughts • Your own behaviors — 30 —

Learn & Grow from Feedback 1. 2. 3. 4. 5. Welcome the news. Check your ego and see what you can learn. Take in the message. If you find yourself defensive, take a step back. Stay in your lane — 31 —

Stop Judging & Start Helping • This is a non-negotiable. – Trust is about your own courage and confidence, not some one else’s integrity. • If our reality was perfect we could just automate everything. • We add value to our imperfect circumstances. — 32 —

Get on a positive track: • Reality Check • Get clear about motives • Be the change • See others through a lens of love & respect, not anger and fear • Invoke a clearer, higher perspective — 33 —