Empowered Health Program Overview Health Advocacy Wellness with

Empowered. Health Program Overview • • • Health Advocacy Wellness with Coaching EAP+Work/Life Health Cost Estimator+ Chronic Care Support September 2017

METRICS How we support your employees All through a single toll-free number • • • Health Advocacy Wellness with Coaching EAP+Work/Life Health Cost Estimator+ Chronic Care Support

METRICS One number – total health support • Experts who know the ins and outs of the healthcare system • Located in a state-of-the-art, collaborative workspace • Benefits Specialists answer questions about your entire benefits package and, when needed, connect employees to the right benefit • • Personal Health Advocates Medical Doctors and Registered Nurses Wellness and Chronic Care Coaches Licensed Professional Counselors, Work/Life Specialists and Master Social Workers

Available to the entire family • • • 3 Employees Spouses Dependents Parents-in-law

Health Advocacy 4

Complete 360° support Expert Medical Opinions Care Coordination Research Centers of Excellence Transition of care Administrative Support Transfer medical records Clinical Decision Support Explain medical diagnosis Research latest treatments Find the Right Doctors Locate a specialist Resolve medical bill errors

How We Help • Locate and arrange appointments with the right doctors, specialists and other providers anywhere in the U. S. • Help employees better understand diagnoses and plan next steps • Research and identify the most advanced approaches to care and evaluate treatment options • Coordinate clinical care and services during all phases of employees’ care • Help employees develop questions to ask their doctor 6

How We Help • Locate and evaluate “best in class” physicians and Centers of Excellence for second opinions • Coordinate the transfer of medical records, lab results and X-rays • Resolve insurance claims and billing issues • Review medical bills to identify and correct duplicate or erroneous charges • Research ways to reduce prescription drug and other costs • Negotiate payment arrangements • Locate eldercare services including adult day care and assisted living 7

How we use data to improve employee health and outcomes Proprietary algorithms leverage data to drive member and group health improvement 8 Analyze data to identify gaps in care Apply data in personal member interactions and via member spotlights to close care gaps

Advocate Dashboard 9

Health Spotlights • Dashboards pre-populate on the Member wall and into every case type • When a Personal Health Advocate hovers their the mouse over a Spotlight, a pop-up box appears with the clinical scripting (and whether or not the Spotlight has already been addressed with the member) 10

Executive Dashboard 11

Member health engagement Online and using our mobile app • Data-driven technology educates and motivates employees to take healthy actions • View personalized health alerts (Spotlights) • Access up-to-date health and wellness information • Connect instantly to a Personal Health Advocate 12

Wellness with Coaching 13

Wellness with coaching Unlimited personal coaching by phone and secure web messaging Weight management Tobacco cessation Fitness/exercise Self-care of chronic conditions Nutrition/diet Pre/post-natal coaching Stress management 14

Member engagement portal • Online resources reinforce coaching • 24/7 access online, by smartphone and tablet • • 15 Points-based program Secure web messaging with Coaches Personal Health Profile Self-guided wellness workshops Integrated health and fitness trackers Motivational challenges Incentive tracking Gym membership discounts

Points-based engagement • • • 16 Gamification View and track progress Points reporting Turnkey communications Incentives

Personal Health Profile • Confidential survey identifies health risks • Health history; preventive health; lifestyle choices; readiness to change • Personalized summary with steps employees can take to improve health • Biometric data can be integrated (automatic upload from screening event) or self-reported • Aggregate data reveals workforce risk • HIPAA and GINA compliant • Can be repeated annually to compare results over time 17

Wellness workshops Targeted programs can be incorporated into the coaching process Based on PHP responses | Self-directed | Interactive • • • 18 Weight Loss Nutrition Stress Management Walking for Fitness Tobacco Cessation Diabetes Prevention Heart Disease Prevention Financial Wellness Sleep Well, Live Well Strengthening Your Resilience

Wellness “on-the-go” • • • 19 Take the Personal Health Profile View + update personal trackers Log activity and view progress Access health calculators Integrate data from dozens of personal activity trackers (e. g. , Fitbit, Jawbone, Garmin, i. Health, Map. My. Walk, etc. )

Client. Connect – Challenge Portal Designed for HR and Employees • Allows employers to manage challenges for their organization • Easy to access and use • Employees can join existing challenges or create new ones • Individual and team challenges • Integrated with trackers 20

Available challenges 21

Onsite health screenings • Onsite screenings help employees uncover health risks and opportunities • State-of-the-art tablet app records results and uploads securely to data warehouse (to populate dashboards and members’ online Personal Health Profile) • Immediate follow-up for high-risk employees 22

Employee Assistance and Work/Life Support 23

24/7 confidential support • Expert staff of EAP and Work/Life professionals • Licensed Professional Counselors are available in person, by telephone and secure video (computer and mobile devices) • Access to experienced Work/Life Specialists for help achieving a better work/life balance 24

We help address a wide range of issues Emotional Well-Being • • 25 Relationships Family/parenting issues Adolescent issues Depression and anxiety • • Substance abuse Stress management Grief and loss Life’s transitions

We help address a wide range of issues Health and Wellness • Safety • Self-nurturing • Alternative medicine 26 • Healthy eating/recipes • Men’s women’s and children’s health • Cultivating mindfulness

Focus on work/life balance Work/Life Specialist find local resources to help with: • • 27 Eldercare and childcare Balancing work and family Legal and financial concerns Home organization • • Time management Relocation issues Occupational stress Working with others

Additional work/life support • Medical Bill Saver™ : Negotiation experts help reduce out-of-pocket costs for medical and dental bills (over $400) not covered by insurance • Personal Concierge Service: Time-saving help with travel and event bookings 28

Legal consultation services Free consultation with an attorney and 25 percent discount on fees if retained • • 29 Criminal law General/civil law Domestic/family law Elder law • Real estate • Tax and IRS matters • Motor vehicle law

Financial wellness and consultation Free consultation with a financial specialist available online or by telephone • • • 30 Credit management Debt counseling Budgeting Restoring credit Investments • • Home refinancing Student loans Retirement planning Divorce planning

Resources for Managers and Supervisors 31

We’re there for managers and supervisors • • Unlimited telephonic consultations Clinical team with 50+ years experience Available 24/7 to all levels of management team Online library of 60+ management skill builders (e. g. , effective communication, performance management, team building, managing stress) • Quarterly supervisor newsletter 32

An expert resource for a wide range of issues • Critical incidents • Employee conflicts • Periods of change (e. g. , mergers, downsizing) • Disruptive behavior/behavior that presents a safety hazard • Workplace violence risk 33 • • • Threats of domestic violence Workplace bullying Performance problems Training needs Mandatory referrals

EAP website and app • Accessed on the member website • Details about program services and features • Informational articles on emotional well-being, relationships, financial health and legal topics • Monthly member webinars (e. g. , Building Healthy Relationships, Dealing with Caregiver Stress, Improving Communications) • Online training 34

Health Cost Estimator+ 35

Shop around for care and save • Helps employees shop around for medical procedures and services in their area • Estimated costs for doctors, hospitals and other facilities nationwide • Quality indicators, safety scores and patient reviews • Complete mobile functionality (smartphone, tablet, PC) 36

Drives more informed decisions • Detailed cost breakdown for each estimate • Powerful filter to narrow search results • Compare hospitals and doctors side by side • Accessed on the member website • Contact a Personal Health Advocate for added support 37

Chronic Care Support 38

Chronic care support • Personalized support to help employees better manage chronic health condition(s) • Ongoing support from a Registered Nurse helps employees: • Understand their condition, treatment plan and medications • Better manage symptoms and avoid complications 39

Support for common health conditions • • • 40 Asthma CAD CHF COPD Depression • • Diabetes Hypertension Metabolic Syndrome Chronic Kidney Disease

Communications and Engagement 41

Member communications • Year-round electronic, print and online materials raise awareness and drive participation • Multi-leveled: brochures, newsletters, posters, health tip sheets, table tents • Strategic and comprehensive 42

Member engagement portal and app • Available 24/7 • Access to all Health Advocate features and communications • View status of Health Advocate cases in real time • Connect instantly to a Personal Health Advocate • Access EAP and Wellness portals and other online resources Health. Advocate. com/members 43

We make healthcare easier 855. 424. 6400 Monday – Friday 8 am to 12 am (midnight) ET Staff is available for assistance after hours and on weekends 44