Class 7 Resource Planning Enterprise Resource Planning ERP
![Class 7 Resource Planning Class 7 Resource Planning](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-1.jpg)
![Enterprise Resource Planning (ERP) ü Organizes and manages a company’s business processes by sharing Enterprise Resource Planning (ERP) ü Organizes and manages a company’s business processes by sharing](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-2.jpg)
![ERP’s Central Database Finance & Accounting Sales & Marketing ERP Data Repository Human Resources ERP’s Central Database Finance & Accounting Sales & Marketing ERP Data Repository Human Resources](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-3.jpg)
![ERP Implementation ü First step is to analyze business processes ü Which processes have ERP Implementation ü First step is to analyze business processes ü Which processes have](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-4.jpg)
![Customer Relationship Management (CRM) ü Plans and executes business processes that involve customer interaction Customer Relationship Management (CRM) ü Plans and executes business processes that involve customer interaction](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-5.jpg)
![Supply Chain Management ü Supply chain planning ü Supply chain execution ü Supplier relationships Supply Chain Management ü Supply chain planning ü Supply chain execution ü Supplier relationships](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-6.jpg)
![ERP and MRP ü MRP (material requirements planning) was the precursor to ERP ü ERP and MRP ü MRP (material requirements planning) was the precursor to ERP ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-7.jpg)
![Material Requirements Planning ü Computerized inventory control & production planning system ü Schedules component Material Requirements Planning ü Computerized inventory control & production planning system ü Schedules component](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-8.jpg)
![When to Use MRP ü Dependent and discrete items ü Complex products ü Job When to Use MRP ü Dependent and discrete items ü Complex products ü Job](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-9.jpg)
![Material Requirements Planning Product structure file Master production schedule Material requirements planning Item master Material Requirements Planning Product structure file Master production schedule Material requirements planning Item master](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-10.jpg)
![Master Production Schedule ü Drives MRP process with a schedule of finished products ü Master Production Schedule ü Drives MRP process with a schedule of finished products ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-11.jpg)
![Basic MRP Processes 1. Exploding the bill of material 2. Netting out inventory 3. Basic MRP Processes 1. Exploding the bill of material 2. Netting out inventory 3.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-12.jpg)
![MRP Outputs ü Planned orders ü Work orders ü Purchase orders ü Changes to MRP Outputs ü Planned orders ü Work orders ü Purchase orders ü Changes to](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-13.jpg)
![Capacity Requirements Planning (CRP) ü Computerized system that projects load from material plan ü Capacity Requirements Planning (CRP) ü Computerized system that projects load from material plan ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-14.jpg)
![Capacity Terms ü Load profile üCompares released and planned orders with work center capacity Capacity Terms ü Load profile üCompares released and planned orders with work center capacity](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-15.jpg)
![More Capacity Terms ü Efficiency – how well the machine or worker performs compared More Capacity Terms ü Efficiency – how well the machine or worker performs compared](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-16.jpg)
![Scheduling Scheduling](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-17.jpg)
![Scheduling ü Specifies when labor, equipment, facilities are needed to produce a product or Scheduling ü Specifies when labor, equipment, facilities are needed to produce a product or](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-18.jpg)
![Objectives in Scheduling ü Meet customer due dates ü Minimize job lateness ü Minimize Objectives in Scheduling ü Meet customer due dates ü Minimize job lateness ü Minimize](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-19.jpg)
![Shop Floor Control Scheduling and monitoring day to day production of a job 1. Shop Floor Control Scheduling and monitoring day to day production of a job 1.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-20.jpg)
![Loading ü Allocate work to machines (resources) ü Perform work on most efficient resources Loading ü Allocate work to machines (resources) ü Perform work on most efficient resources](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-21.jpg)
![Sequencing ü Prioritize jobs assigned to a resource ü If no order specified use Sequencing ü Prioritize jobs assigned to a resource ü If no order specified use](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-22.jpg)
![Sequencing Rules ü FCFS - first-come, first-served ü LCFS - last come, first served Sequencing Rules ü FCFS - first-come, first-served ü LCFS - last come, first served](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-23.jpg)
![Theory of Constraints ü Not all resources are used evenly ü Concentrate on the” Theory of Constraints ü Not all resources are used evenly ü Concentrate on the”](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-24.jpg)
![Theory of Constraints • What to Change to • How to cause the change Theory of Constraints • What to Change to • How to cause the change](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-25.jpg)
![Chapter 4 Quality Management Quality is a measure of goodness that is inherent to Chapter 4 Quality Management Quality is a measure of goodness that is inherent to](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-26.jpg)
![What Is Quality? ü “The degree of excellence of a thing” (Webster’s Dictionary) ü What Is Quality? ü “The degree of excellence of a thing” (Webster’s Dictionary) ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-27.jpg)
![Quality • Quality Management – not owned by any functional area – cross functional Quality • Quality Management – not owned by any functional area – cross functional](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-28.jpg)
![Fed. Ex and Quality • Digitally Assisted Dispatch System – communicate with 30 K Fed. Ex and Quality • Digitally Assisted Dispatch System – communicate with 30 K](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-29.jpg)
![Product Quality Dimensions • Product Based – found in the product attributes • User Product Quality Dimensions • Product Based – found in the product attributes • User](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-30.jpg)
![Dimensions of Quality (Garvin) 1. Performance ü Basic operating characteristics 2. Features ü “Extra” Dimensions of Quality (Garvin) 1. Performance ü Basic operating characteristics 2. Features ü “Extra”](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-31.jpg)
![Dimensions of Quality (Garvin) 4. Conformance ü Meeting pre-established standards 5. Durability ü Life Dimensions of Quality (Garvin) 4. Conformance ü Meeting pre-established standards 5. Durability ü Life](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-32.jpg)
![Dimensions of Quality (Garvin) 7. Aesthetics ü Look, feel, sound, smell or taste 8. Dimensions of Quality (Garvin) 7. Aesthetics ü Look, feel, sound, smell or taste 8.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-33.jpg)
![Service Quality 1. Time & Timeliness ü Customer waiting time, completed on time 2. Service Quality 1. Time & Timeliness ü Customer waiting time, completed on time 2.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-34.jpg)
![Service Quality 4. Consistency ü Same level of service for all customers 5. Accessibility Service Quality 4. Consistency ü Same level of service for all customers 5. Accessibility](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-35.jpg)
![Quality of Conformance ü Ensuring product or service produced according to design ü Depends Quality of Conformance ü Ensuring product or service produced according to design ü Depends](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-36.jpg)
![Quality Philosophers ü Walter Shewhart – Statistical Process Control ü W. Edwards Deming ü Quality Philosophers ü Walter Shewhart – Statistical Process Control ü W. Edwards Deming ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-37.jpg)
![Deming’s 14 Points 1. 2. 3. 4. 5. 6. Create constancy of purpose Adopt Deming’s 14 Points 1. 2. 3. 4. 5. 6. Create constancy of purpose Adopt](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-38.jpg)
![Deming’s 14 Points 7. Instill leadership among supervisors 8. Eliminate fear among employees 9. Deming’s 14 Points 7. Instill leadership among supervisors 8. Eliminate fear among employees 9.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-39.jpg)
![Deming’s 14 Points 12. Enhance worker pride 13. Institute vigorous training and education programs Deming’s 14 Points 12. Enhance worker pride 13. Institute vigorous training and education programs](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-40.jpg)
![The Deming Wheel (or PDCA Cycle) 4. Act Institutionalize improvement; continue the cycle. 1. The Deming Wheel (or PDCA Cycle) 4. Act Institutionalize improvement; continue the cycle. 1.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-41.jpg)
![Six Sigma • Quality management program that measures and improves the operational performance of Six Sigma • Quality management program that measures and improves the operational performance of](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-42.jpg)
![Six Sigma Started By Motorola • • • Define Measure Analyze Improve Control Made Six Sigma Started By Motorola • • • Define Measure Analyze Improve Control Made](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-43.jpg)
![Malcolm Baldrige National Quality Award • Category 3 – determine requirements, expectations, preferences of Malcolm Baldrige National Quality Award • Category 3 – determine requirements, expectations, preferences of](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-44.jpg)
![Total Quality Management 1. 2. 3. 4. 5. 6. 7. 8. Customer defined quality Total Quality Management 1. 2. 3. 4. 5. 6. 7. 8. Customer defined quality](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-45.jpg)
![Strategic Implications of TQM ü Quality is key to effective strategy ü Clear strategic Strategic Implications of TQM ü Quality is key to effective strategy ü Clear strategic](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-46.jpg)
![TQM in Service Companies ü Inputs similar to manufacturing ü Processes & outputs are TQM in Service Companies ü Inputs similar to manufacturing ü Processes & outputs are](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-47.jpg)
![Cost of Quality ü Cost of achieving good quality üPrevention ü Planning, Product design, Cost of Quality ü Cost of achieving good quality üPrevention ü Planning, Product design,](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-48.jpg)
![Cost of Quality ü Cost of poor quality üInternal failure costs ü Scrap, Rework, Cost of Quality ü Cost of poor quality üInternal failure costs ü Scrap, Rework,](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-49.jpg)
![Employees and Quality Improvement ü Employee involvement ü Quality circles ü Process improvement teams Employees and Quality Improvement ü Employee involvement ü Quality circles ü Process improvement teams](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-50.jpg)
![Cause-and-Effect Diagram Measurement Faulty testing equipment Lack of concentration Improper methods Inadequate training Environment Cause-and-Effect Diagram Measurement Faulty testing equipment Lack of concentration Improper methods Inadequate training Environment](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-51.jpg)
![Hot House Quality Lots of Hoopla and no follow through Hot House Quality Lots of Hoopla and no follow through](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-52.jpg)
![ISO 9000: 2000 • • Customer focus Leadership Involvement of the people Process approach ISO 9000: 2000 • • Customer focus Leadership Involvement of the people Process approach](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-53.jpg)
![Implications Of ISO 9000 ü Truly international in scope ü Certification required by many Implications Of ISO 9000 ü Truly international in scope ü Certification required by many](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-54.jpg)
![ISO Accreditation ü European registration ü 3 rd party registrar assesses quality program ü ISO Accreditation ü European registration ü 3 rd party registrar assesses quality program ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-55.jpg)
![Upcoming Events • Final Exam by Saturday • Harley paper due by Saturday Upcoming Events • Final Exam by Saturday • Harley paper due by Saturday](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-56.jpg)
- Slides: 56
![Class 7 Resource Planning Class 7 Resource Planning](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-1.jpg)
Class 7 Resource Planning
![Enterprise Resource Planning ERP ü Organizes and manages a companys business processes by sharing Enterprise Resource Planning (ERP) ü Organizes and manages a company’s business processes by sharing](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-2.jpg)
Enterprise Resource Planning (ERP) ü Organizes and manages a company’s business processes by sharing information across functional areas ü Connects with supply-chain and customer management applications ü Largest ERP provider SAP
![ERPs Central Database Finance Accounting Sales Marketing ERP Data Repository Human Resources ERP’s Central Database Finance & Accounting Sales & Marketing ERP Data Repository Human Resources](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-3.jpg)
ERP’s Central Database Finance & Accounting Sales & Marketing ERP Data Repository Human Resources Production & Materials Management
![ERP Implementation ü First step is to analyze business processes ü Which processes have ERP Implementation ü First step is to analyze business processes ü Which processes have](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-4.jpg)
ERP Implementation ü First step is to analyze business processes ü Which processes have the biggest impact on customer relations? ü Which process would benefit the most from integration? ü Which processes should be standardized?
![Customer Relationship Management CRM ü Plans and executes business processes that involve customer interaction Customer Relationship Management (CRM) ü Plans and executes business processes that involve customer interaction](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-5.jpg)
Customer Relationship Management (CRM) ü Plans and executes business processes that involve customer interaction ü Changes focus from managing products to managing customers ü Point-of-sale data is analyzed for patterns used to predict future behavior
![Supply Chain Management ü Supply chain planning ü Supply chain execution ü Supplier relationships Supply Chain Management ü Supply chain planning ü Supply chain execution ü Supplier relationships](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-6.jpg)
Supply Chain Management ü Supply chain planning ü Supply chain execution ü Supplier relationships ü Distinctions between ERP and SCM are becoming increasingly blurred
![ERP and MRP ü MRP material requirements planning was the precursor to ERP ü ERP and MRP ü MRP (material requirements planning) was the precursor to ERP ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-7.jpg)
ERP and MRP ü MRP (material requirements planning) was the precursor to ERP ü Primarily a production planning and control system ü MRP evolved to MRP II (manufacturing resource planning) ü ERP and ERP II continue to extend the links through all business processes
![Material Requirements Planning ü Computerized inventory control production planning system ü Schedules component Material Requirements Planning ü Computerized inventory control & production planning system ü Schedules component](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-8.jpg)
Material Requirements Planning ü Computerized inventory control & production planning system ü Schedules component items when they are needed - no earlier and no later
![When to Use MRP ü Dependent and discrete items ü Complex products ü Job When to Use MRP ü Dependent and discrete items ü Complex products ü Job](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-9.jpg)
When to Use MRP ü Dependent and discrete items ü Complex products ü Job shop production ü Assemble-to-order environments
![Material Requirements Planning Product structure file Master production schedule Material requirements planning Item master Material Requirements Planning Product structure file Master production schedule Material requirements planning Item master](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-10.jpg)
Material Requirements Planning Product structure file Master production schedule Material requirements planning Item master file Planned order releases Work orders Purchase orders Rescheduling notices
![Master Production Schedule ü Drives MRP process with a schedule of finished products ü Master Production Schedule ü Drives MRP process with a schedule of finished products ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-11.jpg)
Master Production Schedule ü Drives MRP process with a schedule of finished products ü Quantities represent production not demand ü Quantities may consist of a combination of customer orders & demand forecasts ü Quantities represent what needs to be produced, not what can be produced
![Basic MRP Processes 1 Exploding the bill of material 2 Netting out inventory 3 Basic MRP Processes 1. Exploding the bill of material 2. Netting out inventory 3.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-12.jpg)
Basic MRP Processes 1. Exploding the bill of material 2. Netting out inventory 3. Lot sizing 4. Time-phasing requirements
![MRP Outputs ü Planned orders ü Work orders ü Purchase orders ü Changes to MRP Outputs ü Planned orders ü Work orders ü Purchase orders ü Changes to](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-13.jpg)
MRP Outputs ü Planned orders ü Work orders ü Purchase orders ü Changes to previous plans or existing schedules ü Action notices ü Rescheduling notices
![Capacity Requirements Planning CRP ü Computerized system that projects load from material plan ü Capacity Requirements Planning (CRP) ü Computerized system that projects load from material plan ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-14.jpg)
Capacity Requirements Planning (CRP) ü Computerized system that projects load from material plan ü Creates load profile ü Identifies underloads and overloads
![Capacity Terms ü Load profile üCompares released and planned orders with work center capacity Capacity Terms ü Load profile üCompares released and planned orders with work center capacity](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-15.jpg)
Capacity Terms ü Load profile üCompares released and planned orders with work center capacity ü Capacity üProductive capability; includes utilization and efficiency ü Utilization ü% of available working time spent working
![More Capacity Terms ü Efficiency how well the machine or worker performs compared More Capacity Terms ü Efficiency – how well the machine or worker performs compared](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-16.jpg)
More Capacity Terms ü Efficiency – how well the machine or worker performs compared to a standard output ü Load üThe standard hours of work assigned to a facility ü Load percent üThe ratio of load to capacity Load % = (load/capacity)x 100%
![Scheduling Scheduling](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-17.jpg)
Scheduling
![Scheduling ü Specifies when labor equipment facilities are needed to produce a product or Scheduling ü Specifies when labor, equipment, facilities are needed to produce a product or](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-18.jpg)
Scheduling ü Specifies when labor, equipment, facilities are needed to produce a product or provide a service ü Last stage of planning before production occurs
![Objectives in Scheduling ü Meet customer due dates ü Minimize job lateness ü Minimize Objectives in Scheduling ü Meet customer due dates ü Minimize job lateness ü Minimize](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-19.jpg)
Objectives in Scheduling ü Meet customer due dates ü Minimize job lateness ü Minimize response time ü Minimize completion time ü Minimize time in the system ü Minimize overtime ü Maximize machine or labor utilization ü Minimize idle time ü Minimize work-in-process inventory ü Efficiency
![Shop Floor Control Scheduling and monitoring day to day production of a job 1 Shop Floor Control Scheduling and monitoring day to day production of a job 1.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-20.jpg)
Shop Floor Control Scheduling and monitoring day to day production of a job 1. Loading - Check availability of material, machines & labor 2. Sequencing - Release work orders to shop & issue dispatch lists for individual machines 3. Monitoring - Maintain progress reports on each job until it is complete
![Loading ü Allocate work to machines resources ü Perform work on most efficient resources Loading ü Allocate work to machines (resources) ü Perform work on most efficient resources](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-21.jpg)
Loading ü Allocate work to machines (resources) ü Perform work on most efficient resources ü Use assignment method of linear programming to determine allocation
![Sequencing ü Prioritize jobs assigned to a resource ü If no order specified use Sequencing ü Prioritize jobs assigned to a resource ü If no order specified use](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-22.jpg)
Sequencing ü Prioritize jobs assigned to a resource ü If no order specified use first-come first-served (FCFS) ü Many other sequencing rules exist ü Each attempts to achieve to an objective
![Sequencing Rules ü FCFS firstcome firstserved ü LCFS last come first served Sequencing Rules ü FCFS - first-come, first-served ü LCFS - last come, first served](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-23.jpg)
Sequencing Rules ü FCFS - first-come, first-served ü LCFS - last come, first served ü DDATE - earliest due date ü CUSTPR - highest customer priority ü SETUP - similar required setups ü SLACK - smallest slack ü CR - critical ratio ü SPT - shortest processing time ü LPT - longest processing time
![Theory of Constraints ü Not all resources are used evenly ü Concentrate on the Theory of Constraints ü Not all resources are used evenly ü Concentrate on the”](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-24.jpg)
Theory of Constraints ü Not all resources are used evenly ü Concentrate on the” bottleneck” resource ü Synchronize flow through the bottleneck ü Use process and transfer batch sizes to move product through facility
![Theory of Constraints What to Change to How to cause the change Theory of Constraints • What to Change to • How to cause the change](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-25.jpg)
Theory of Constraints • What to Change to • How to cause the change
![Chapter 4 Quality Management Quality is a measure of goodness that is inherent to Chapter 4 Quality Management Quality is a measure of goodness that is inherent to](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-26.jpg)
Chapter 4 Quality Management Quality is a measure of goodness that is inherent to a product or service. Bottom line: perspective has to be from the Customer – fitness for use
![What Is Quality ü The degree of excellence of a thing Websters Dictionary ü What Is Quality? ü “The degree of excellence of a thing” (Webster’s Dictionary) ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-27.jpg)
What Is Quality? ü “The degree of excellence of a thing” (Webster’s Dictionary) ü “The totality of features and characteristics that satisfy needs” (ASQ) ü Fitness for use ü Quality of design
![Quality Quality Management not owned by any functional area cross functional Quality • Quality Management – not owned by any functional area – cross functional](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-28.jpg)
Quality • Quality Management – not owned by any functional area – cross functional • Measure of goodness that is inherent to a product or service
![Fed Ex and Quality Digitally Assisted Dispatch System communicate with 30 K Fed. Ex and Quality • Digitally Assisted Dispatch System – communicate with 30 K](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-29.jpg)
Fed. Ex and Quality • Digitally Assisted Dispatch System – communicate with 30 K couriers • 1 -10 -100 rule 1 – if caught and fixed as soon as it occurs, it costs a certain amount of time and money to fix 10 – if caught later in different department or location = as much as 10 X cost 100 – if mistake is caught by the customer = as much as 100 X to fix
![Product Quality Dimensions Product Based found in the product attributes User Product Quality Dimensions • Product Based – found in the product attributes • User](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-30.jpg)
Product Quality Dimensions • Product Based – found in the product attributes • User Based – if customer satisfied • Manufacturing Based – conform to specs • Value Based – perceived as providing good value for the price
![Dimensions of Quality Garvin 1 Performance ü Basic operating characteristics 2 Features ü Extra Dimensions of Quality (Garvin) 1. Performance ü Basic operating characteristics 2. Features ü “Extra”](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-31.jpg)
Dimensions of Quality (Garvin) 1. Performance ü Basic operating characteristics 2. Features ü “Extra” items added to basic features 3. Reliability ü Probability product will operate over time
![Dimensions of Quality Garvin 4 Conformance ü Meeting preestablished standards 5 Durability ü Life Dimensions of Quality (Garvin) 4. Conformance ü Meeting pre-established standards 5. Durability ü Life](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-32.jpg)
Dimensions of Quality (Garvin) 4. Conformance ü Meeting pre-established standards 5. Durability ü Life span before replacement 6. Serviceability ü Ease of getting repairs, speed & competence of repairs
![Dimensions of Quality Garvin 7 Aesthetics ü Look feel sound smell or taste 8 Dimensions of Quality (Garvin) 7. Aesthetics ü Look, feel, sound, smell or taste 8.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-33.jpg)
Dimensions of Quality (Garvin) 7. Aesthetics ü Look, feel, sound, smell or taste 8. Safety ü Freedom from injury or harm 9. Other perceptions ü Subjective perceptions based on brand name, advertising, etc
![Service Quality 1 Time Timeliness ü Customer waiting time completed on time 2 Service Quality 1. Time & Timeliness ü Customer waiting time, completed on time 2.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-34.jpg)
Service Quality 1. Time & Timeliness ü Customer waiting time, completed on time 2. Completeness ü Customer gets all they asked for 3. Courtesy ü Treatment by employees
![Service Quality 4 Consistency ü Same level of service for all customers 5 Accessibility Service Quality 4. Consistency ü Same level of service for all customers 5. Accessibility](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-35.jpg)
Service Quality 4. Consistency ü Same level of service for all customers 5. Accessibility & Convenience ü Ease of obtaining service 6. Accuracy ü Performed right every time 7. Responsiveness ü Reactions to unusual situations
![Quality of Conformance ü Ensuring product or service produced according to design ü Depends Quality of Conformance ü Ensuring product or service produced according to design ü Depends](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-36.jpg)
Quality of Conformance ü Ensuring product or service produced according to design ü Depends on ü Design of production process ü Performance of machinery ü Materials ü Training
![Quality Philosophers ü Walter Shewhart Statistical Process Control ü W Edwards Deming ü Quality Philosophers ü Walter Shewhart – Statistical Process Control ü W. Edwards Deming ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-37.jpg)
Quality Philosophers ü Walter Shewhart – Statistical Process Control ü W. Edwards Deming ü Joseph Juran – strategic and planning based ü Philip Crosby ü Armand Fiegenbaum – total quality control “entire business must be involved in quality improvement”
![Demings 14 Points 1 2 3 4 5 6 Create constancy of purpose Adopt Deming’s 14 Points 1. 2. 3. 4. 5. 6. Create constancy of purpose Adopt](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-38.jpg)
Deming’s 14 Points 1. 2. 3. 4. 5. 6. Create constancy of purpose Adopt philosophy of prevention Cease mass inspection Select a few suppliers based on quality Constantly improve system and workers Institute worker training
![Demings 14 Points 7 Instill leadership among supervisors 8 Eliminate fear among employees 9 Deming’s 14 Points 7. Instill leadership among supervisors 8. Eliminate fear among employees 9.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-39.jpg)
Deming’s 14 Points 7. Instill leadership among supervisors 8. Eliminate fear among employees 9. Eliminate barriers between departments 10. Eliminate slogans 11. Remove numerical quotas
![Demings 14 Points 12 Enhance worker pride 13 Institute vigorous training and education programs Deming’s 14 Points 12. Enhance worker pride 13. Institute vigorous training and education programs](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-40.jpg)
Deming’s 14 Points 12. Enhance worker pride 13. Institute vigorous training and education programs 14. Develop a commitment from top management to implement these 13 points
![The Deming Wheel or PDCA Cycle 4 Act Institutionalize improvement continue the cycle 1 The Deming Wheel (or PDCA Cycle) 4. Act Institutionalize improvement; continue the cycle. 1.](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-41.jpg)
The Deming Wheel (or PDCA Cycle) 4. Act Institutionalize improvement; continue the cycle. 1. Plan Identify the problem and develop the plan for improvement. 3. Study/Check 2. Do Assess the plan; is it working? Implement the plan on a test basis. Also known as the Shewart Cycle
![Six Sigma Quality management program that measures and improves the operational performance of Six Sigma • Quality management program that measures and improves the operational performance of](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-42.jpg)
Six Sigma • Quality management program that measures and improves the operational performance of a company by identifying and correcting defects in the company’s processes and products
![Six Sigma Started By Motorola Define Measure Analyze Improve Control Made Six Sigma Started By Motorola • • • Define Measure Analyze Improve Control Made](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-43.jpg)
Six Sigma Started By Motorola • • • Define Measure Analyze Improve Control Made Famous by General Electric 40% of GE executives’ bonuses tied to 6 sigma implementation
![Malcolm Baldrige National Quality Award Category 3 determine requirements expectations preferences of Malcolm Baldrige National Quality Award • Category 3 – determine requirements, expectations, preferences of](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-44.jpg)
Malcolm Baldrige National Quality Award • Category 3 – determine requirements, expectations, preferences of customers and markets • Category 4 – what is important to the customer and the company; how does company improve
![Total Quality Management 1 2 3 4 5 6 7 8 Customer defined quality Total Quality Management 1. 2. 3. 4. 5. 6. 7. 8. Customer defined quality](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-45.jpg)
Total Quality Management 1. 2. 3. 4. 5. 6. 7. 8. Customer defined quality Top management leadership Quality as a strategic issue All employees responsible for quality Continuous improvement Shared problem solving Statistical quality control Training & education for all employees
![Strategic Implications of TQM ü Quality is key to effective strategy ü Clear strategic Strategic Implications of TQM ü Quality is key to effective strategy ü Clear strategic](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-46.jpg)
Strategic Implications of TQM ü Quality is key to effective strategy ü Clear strategic goal, vision, mission ü High quality goals ü Operational plans & policies ü Feedback mechanism ü Strong leadership
![TQM in Service Companies ü Inputs similar to manufacturing ü Processes outputs are TQM in Service Companies ü Inputs similar to manufacturing ü Processes & outputs are](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-47.jpg)
TQM in Service Companies ü Inputs similar to manufacturing ü Processes & outputs are different ü Services tend to be labor intensive ü Quality measurement is harder ü Timeliness is important measure ü TQM principles apply to services
![Cost of Quality ü Cost of achieving good quality üPrevention ü Planning Product design Cost of Quality ü Cost of achieving good quality üPrevention ü Planning, Product design,](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-48.jpg)
Cost of Quality ü Cost of achieving good quality üPrevention ü Planning, Product design, Process, Training, Information üAppraisal ü Inspection and testing, Test equipment, Operator
![Cost of Quality ü Cost of poor quality üInternal failure costs ü Scrap Rework Cost of Quality ü Cost of poor quality üInternal failure costs ü Scrap, Rework,](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-49.jpg)
Cost of Quality ü Cost of poor quality üInternal failure costs ü Scrap, Rework, Process failure, Process downtime, Pricedowngrading üExternal failure costs ü Customer complaints, Product return, Warranty, Product liability, Lost sales
![Employees and Quality Improvement ü Employee involvement ü Quality circles ü Process improvement teams Employees and Quality Improvement ü Employee involvement ü Quality circles ü Process improvement teams](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-50.jpg)
Employees and Quality Improvement ü Employee involvement ü Quality circles ü Process improvement teams ü Employee suggestions
![CauseandEffect Diagram Measurement Faulty testing equipment Lack of concentration Improper methods Inadequate training Environment Cause-and-Effect Diagram Measurement Faulty testing equipment Lack of concentration Improper methods Inadequate training Environment](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-51.jpg)
Cause-and-Effect Diagram Measurement Faulty testing equipment Lack of concentration Improper methods Inadequate training Environment Tooling problems Old / worn Quality Problem Defective from vendor Not to specifications Dust and Dirt Machines Out of adjustment Poor supervision Incorrect specifications Inaccurate temperature control Human Materialhandling problems Materials Poor process design Ineffective quality management Deficiencies in product design Process Also known as Ishikawa Diagram or Fish Bone
![Hot House Quality Lots of Hoopla and no follow through Hot House Quality Lots of Hoopla and no follow through](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-52.jpg)
Hot House Quality Lots of Hoopla and no follow through
![ISO 9000 2000 Customer focus Leadership Involvement of the people Process approach ISO 9000: 2000 • • Customer focus Leadership Involvement of the people Process approach](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-53.jpg)
ISO 9000: 2000 • • Customer focus Leadership Involvement of the people Process approach Systems approach to management Continual process improvement – GAO Factual approach to decision making Mutually beneficial supplier relationships
![Implications Of ISO 9000 ü Truly international in scope ü Certification required by many Implications Of ISO 9000 ü Truly international in scope ü Certification required by many](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-54.jpg)
Implications Of ISO 9000 ü Truly international in scope ü Certification required by many foreign firms ü U. S. firms export more than $150 billion annually to Europe ü Adopted by U. S. Navy, Du. Pont, 3 M, AT&T, and others
![ISO Accreditation ü European registration ü 3 rd party registrar assesses quality program ü ISO Accreditation ü European registration ü 3 rd party registrar assesses quality program ü](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-55.jpg)
ISO Accreditation ü European registration ü 3 rd party registrar assesses quality program ü European Conformity (CE) mark authorized ü United States 3 rd party registrars ü American National Standards Institute (ANSI) ü American Society for Quality (ASQ) ü Registrar Accreditation Board (RAB)
![Upcoming Events Final Exam by Saturday Harley paper due by Saturday Upcoming Events • Final Exam by Saturday • Harley paper due by Saturday](https://slidetodoc.com/presentation_image_h2/d10b5fa1859545b5cbb361e5d07006fc/image-56.jpg)
Upcoming Events • Final Exam by Saturday • Harley paper due by Saturday
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