Vicki Thompson Sean Furman Az TEDP Program Planner

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Vicki Thompson Sean Furman Az. TEDP Program Planner Deaf Specialist V. Thompson@acdhh. az. gov

Vicki Thompson Sean Furman Az. TEDP Program Planner Deaf Specialist V. Thompson@acdhh. az. gov S. Furman@acdhh. az. gov 1 -866 -223 -3412 602 -542 -3365 v/tty 602 -888 -0720 VP

Assistive Technology for the Deaf and the Hard of Hearing: The Magic of AT

Assistive Technology for the Deaf and the Hard of Hearing: The Magic of AT and the Realities of IT for Persons who are Deaf or Hard of Hearing…

Technology for Deaf Users Utilizing American Sign Language

Technology for Deaf Users Utilizing American Sign Language

Hardware Video. Phone (n. Touch, Smart VP, etc) i. Pad Laptop Smart Phones Amplified

Hardware Video. Phone (n. Touch, Smart VP, etc) i. Pad Laptop Smart Phones Amplified Phone Captioned Phone

Software Purple, Sorenson, Z VRS, Convo, Skype, Face. Time, and many more…. Video Relay

Software Purple, Sorenson, Z VRS, Convo, Skype, Face. Time, and many more…. Video Relay Service vs. Video Remote Interpreting All can be used for VRS and/or VRI Requires hardware device to use the software Not provided by VRS companies

Software Purple, Sorenson, Z VRS, Convo, Skype, Face. Time, and many more…. Video Relay

Software Purple, Sorenson, Z VRS, Convo, Skype, Face. Time, and many more…. Video Relay Service vs. Video Remote Interpreting All can be used for VRS and/or VRI Requires hardware device to use the software Not provided by VRS companies

Hardware Video. Phone used for VRS and VRI Broadband Internet Dedicated line? Not connectable

Hardware Video. Phone used for VRS and VRI Broadband Internet Dedicated line? Not connectable with Wifi Need Modem / Router / Cable At least 1 to 10 megabyte per sec (mbps)

Using Video. Phone via mobile device Can connect to Wifi Uses VRS software Video

Using Video. Phone via mobile device Can connect to Wifi Uses VRS software Video Conferencing Software 4 G capabilitiy LTE (Long Term Evolution) 3 bars or higher for signal strength

Technology for Hard of Hearing Users 16 th Annual Assistive Technology Summer Institute; July

Technology for Hard of Hearing Users 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Challenges of Telephone Use • For many people with a hearing loss, understanding speech

Challenges of Telephone Use • For many people with a hearing loss, understanding speech over a telephone may be difficult due to – – – – – Lack of visual cues Difficulty coupling to a hearing aid or cochlear implant Feedback Insufficient volume Rapid speakers Hearing out of only one ear on the phone Noise in the environment Phone compatibility EM interference when using the telecoil 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Amplified Induction Neckloop 16 th Annual Assistive Technology Summer Institute; July 20 - 22,

Amplified Induction Neckloop 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

T-Coil ? (AKA: Telecoils, T-Switches) – Perhaps you’re not sure. If you are not

T-Coil ? (AKA: Telecoils, T-Switches) – Perhaps you’re not sure. If you are not sure if your hearing aids have a MANUAL T-Coil setting, please check with your Hearing Health Professional. Many times, they can be installed for a nominal fee. 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Hardwired Listening System as Phone Amplifier • Comfort Audio Duett New Personal Listener Telephone

Hardwired Listening System as Phone Amplifier • Comfort Audio Duett New Personal Listener Telephone Kit 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Assistive Technology for the Hard of Hearing 16 th Annual Assistive Technology Summer Institute;

Assistive Technology for the Hard of Hearing 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Telecommunication Devices There a variety of hearing assistive devices for the phone For people

Telecommunication Devices There a variety of hearing assistive devices for the phone For people who understand fairly well on the phone but just need more volume, auditory devices will help ◦ ◦ Amplified telephones Cordless amplified phones In-line amplifiers Amplified headsets For people who hear but have difficulty understanding speech on the phone, non-auditory devices can provide captions to supplement hearing ◦ Captioned phones and services 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

In-line amplifiers � Connects between the base of the phone and the handset of

In-line amplifiers � Connects between the base of the phone and the handset of the phone � Telephone’s signal processing must occur prior to the amplification provided by the auxiliary amplifier � Will NOT work with cordless or phones with the dial pad in the handset of the phone 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Strap-on amplifiers • Advantages: – Very portable – Will work with any phone including

Strap-on amplifiers • Advantages: – Very portable – Will work with any phone including cordless phones • Disadvantages – Have to place and remove with each phone call – Only battery operated 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

 • Corded vs. cordless • Usually for residential use only • Degree of

• Corded vs. cordless • Usually for residential use only • Degree of amplification varies • 20 -55 d. B • Features vary among products • Adjustable volume and/or tone • Adjustable ringer loudness/pitch • Audio output to connect neckloop • Visual signal indicators • Call waiting • Caller ID • Memory dial buttons • Built-in answering machine • Speakerphone • Bluetooth-enabled 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

ACDHH has Free Telephones, TTY’s, Alerting Devices & Speech Devices 16 th Annual Assistive

ACDHH has Free Telephones, TTY’s, Alerting Devices & Speech Devices 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Application for Az. TEDP n n n n Application form signed by professional Conditions

Application for Az. TEDP n n n n Application form signed by professional Conditions of Acceptance Proof of AZ residency – Driver’s license, etc. Proof of legal US residency and identity (2009) Proof of name change IF that applies to consumer Citizenship form (Cap. Tel Supplement if chosen) 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Phone Communication Tips • • • Do not have anything in your mouth Speak

Phone Communication Tips • • • Do not have anything in your mouth Speak clearly, at a moderate pace Do not use your speakerphone Turn off any background sounds If the person does not understand you, rephrase the sentence • Inform the listener when changing the subject • Check for understanding of vital facts (do not use yes/no questions, but instead ask content-context questions) • If they have trouble hearing, suggest our free phone program 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

What is Bluetooth? 16 th Annual Assistive Technology Summer Institute; July 20 - 22,

What is Bluetooth? 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Why is it called Bluetooth? Named after the 10 th Century Danish Viking, Harald

Why is it called Bluetooth? Named after the 10 th Century Danish Viking, Harald Blåtand known for his unification of warring tribes from Denmark including Skåne (present day Sweden) ◦ Blåtand translated into English means “Bluetooth” Selected by Bluetooth developers originally as a code name for the project but it stuck as the official name Like its namesake, Bluetooth is intended to unify the many electronic devices marketed by the telecommunication and computing industries BT symbol verifies device is BT-enabled 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Bluetooth Communication 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Bluetooth Communication 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Bluetooth hub 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Bluetooth hub 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

When All This Isn’t Enough • Captioned options • If a captioned method is

When All This Isn’t Enough • Captioned options • If a captioned method is really, truly an option to explore…. . • Does the person have internet in their home? • If so, we refer them to the FEDERAL program. 840 i (internet) • If NOT……. . here is the reality………with the Az. TEDP landline only unit. (840) 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Az. TEDP provides the 840 Captions will only show up on incoming calls where

Az. TEDP provides the 840 Captions will only show up on incoming calls where the caller honors this method. Good LUCK getting people to do that. Most calls will NOT be captioned due to this extra step. 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

 • Offered free with certifying professional signature. • Captioning delay • No answering

• Offered free with certifying professional signature. • Captioning delay • No answering machine • Captions on 100% of calls • Requires internet and landline phone service. • Az. TEDP can demonstrate it. • Az. TEDP does NOT provide it. 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

 • 840 i is offered free by with certifying professional signature. • Captioning

• 840 i is offered free by with certifying professional signature. • Captioning d-e-l-a-y • Has answering machine • Captions on 100% of calls • Requires internet and landline phone service. • Az. TEDP can demonstrate it. • Az. TEDP does NOT provide it. 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Clarity Ensemble • • • Purchase required Captioning delay Has answering machine Captions on

Clarity Ensemble • • • Purchase required Captioning delay Has answering machine Captions on 100% of calls Requires internet and landline phone service. • Az. TEDP can demonstrate it. • Az. TEDP does NOT provide it. 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

A word of caution about captioned phones • It is time to stop saying

A word of caution about captioned phones • It is time to stop saying “huh”, “what” and “could you repeat that”. Instead: • “Just a moment while I read what you are saying. Your patience is appreciated. ” • “Hang on a minute while I read what you are saying on my special phone. ” • “I can’t listen as fast as you talk, so I read what you say on my captioned phone. Bear with me, it will take a moment for me to respond. ” 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Mobile Captioned Telephone 16 th Annual Assistive Technology Summer Institute; July 20 - 22,

Mobile Captioned Telephone 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

More APPS!!!! 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

More APPS!!!! 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Thank You! Questions? ? ? 16 th Annual Assistive Technology Summer Institute; July 20

Thank You! Questions? ? ? 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

Vicki Thompson Sean Furman Az. TEDP Program Planner Deaf Specialist V. Thompson@acdhh. az. gov

Vicki Thompson Sean Furman Az. TEDP Program Planner Deaf Specialist V. Thompson@acdhh. az. gov S. Furman@acdhh. az. gov 1 -866 -223 -3412 602 -542 -3365 v/tty 602 -888 -0720 VP 16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

16 th Annual Assistive Technology Summer Institute; July 20 - 22, 2014