Email and Calendar Pete Bosanko Vicky Mikula 1262016

Email and Calendar Pete Bosanko & Vicky Mikula 1/26/2016

Agenda • • Introductions Service Description Value Proposition Risk Mitigation Metrics Cost More information Q&A

Introductions • Assistant Director: Vicky Mikula • Service owner: Pete Bosanko • Service manager: Bill Holmes • Other service delivery team members: – – – – – Matt Klein - Communications Chuck Boeheim Lee Brink Clay Olney Ken Ridley Todd Olson Joanne Button IT Service Desk IT Security Office

Service Description SERVICE NAME: Email and Calendar This service provides email routing, mailbox storage, and shared calendar services for the University. Most Ithaca-campus colleges and administrative units and some off-campus units take advantage of this service. Available to: Faculty Staff Students Alumni Affiliates Retirees Consultants Fee to end user? No Service Tier: Zero (highest priority)

Cornell Email Internet

Value Proposition Service Features Business Hours Customer Support ü Phone, Email, In-person Service Desk Full Featured Client Support ü Mobile, Web, Outlook, IMAP/POP Transparent Mail Routing ü Single @cornell. edu namespace Custom Domains and Addresses ü Departmental domains ü Role-based addresses such as president@cornell. edu Group Accounts ü Shared email accounts for various purposes. Complex Calendar Delegation ü Assistance for executive support providers 30 Day Restore of Deleted Files Mail Migration Assistance Support for Vendor Bulk Mail Delivery ü Mail. Chimp, Constant Contact, etc.

Value Proposition High Availability and Business Continuity 24/7 ü ü Service Team On-call System Monitoring Active Email Injection & Monitoring Blacklist Monitoring Site Redundancy and Resiliency Support Teams Coordination ü Daily Standup Meeting • Communications • Service Desk • Email Team Microsoft Premier Support ü 1 Hour Response ü Weekly Team Meetings

Value Proposition Security Mail Filtering: Anti-SPAM / Anti-Virus ü Virus/Malware Filtering… • Sophos Pure. Message • Exchange • Office 365 • Google Apps Security Automation ü ü Compromised Account Detection and Block Rate Limiting Abnormal Behavior Detection Network Monitoring Integration (ITSO) Phishing Attack Abatement Litigation Mailbox Management ü 24/7 Response Manage ISP Account Blocks Manage ISP Domain Blocks ü Reputation Management

Risk Mitigation What risks does use of the service mitigate? Financial Loss Timely delivery of vital business communications Reputational Harm Major ISP and blacklists monitoring, ISP feedback loops Information Security Disaster recovery, litigation hold, multi-site redundancy for services and storage, Net. ID integration. How does the service mitigate risks? Contractual Constraints FERPA compliance, Cloud data centers in the US.

Metrics • FY 16 Q 2 Metrics – Uptime: 99. 89% – 16 Changes – 8 Incidents – Messages sent: 459, 782, 148 – Messages received: 312, 559, 677 • Total Active Mailboxes: 115, 537 – O 356 Mailboxes: 35, 199 – CMailboxes: 80, 338 – Active EGAs: 8304 – COEA (Cornell Optional Email Alias): 4368 – Mailbox Storage: 151. 4 TB

December 2015 Mail Received and Blocked

December 2015 Message Delivery Times

Cost • Approx. annual cost to deliver the service: • Fee for service: $990, 000 No Fee ($8. 57/mailbox)

More information • Service web page: – Faculty / Staff Email: http: //www. it. cornell. edu/services/guides/facstaff_email/ – Student Email: http: //www. it. cornell. edu/services/guides/student_email/about/index. cfm • Service level expectations: – https: //www. it. cornell. edu/services/sle. cfm? doc=32 • Service catalog entry: – https: //catalog. it. cornell. edu • Service quarterly report: – http: //cio. cornell. edu/resources/it-reports-documents-andpresentations/itcornell-quarterly-metrics/email-and-calendar

Questions?

Possible Department/Unit Email Systems astro. cornell. edu cam. cornell. edu cbe. cornell. edu ccmr. cornell. edu chorus. cornell. edu cis. cornell. edu cnf. cornell. edu coecis. cornell. edu csl. cornell. edu ece. cornell. edu ee. cornell. edu gleeclub. cornell. edu graphics. cornell. edu icse. cornell. edu investment. cornell. edu isc. astro. cornell. edu jgsmalum. cornell. edu lassp. cornell. edu lepp. cornell. edu lnscua. lns. cornell. edu lrc. cornell. edu mae. cornell. edu mail. astro. cornell. edu mail. chess. cornell. edu mail. lns. cornell. edu mail. med. cornell. edu math. cornell. edu med. cornell. edu msc. cornell. edu orie. cornell. edu physics. cornell. edu postoffice. law. cornell. edu qatar-med. cornell. edu schafferlab. bme. cornell. edu

December 2015