THE SCIENCE OF UNDERSTANDING PEOPLE AND THE ART

THE SCIENCE OF UNDERSTANDING PEOPLE AND THE ART OF INFLUENCING THEM Psycho-Geometrics and the Platinum Rule

Terminology • • emotional intelligence the platinum rule psycho-geometrics flexing adaptability compatibility right-left brain dominance

Platinum is step above Golden • GOLDEN RULE –Treat people as you would like to be treated • PLATINUM RULE –Treat people as they would like to be treated

PLATINUM RULE • • Director Socializer Relater Thinker

PSYCHOGEOMETRICS

HIPPOCRATES • • Sanguine Phlegmatic Melancholic Choleric

CARL JUNG • • Intuitor Thinker Feeler Sensor

Work Issues • stronger career prospects • higher productivity • greater satisfaction • improved customer relations • fewer conflicts and less tension

GAIN $$$$$$$$$$$ $$$ • stronger career prospects • higher productivity • greater satisfaction • improved customer relations • fewer conflicts and less tension

The Director • • • Challenge-oriented Decisive In charge Overcomes obstacles Accomplishes things Domineering Natural leader All the answers Awesome Overpowering

MICHELANGELO as DIRECTOR in the Sistine Chapel: • Make a quick sketch • Tell the Vatican to back RESULTS: off • Hire a crew to put up the • Well done scaffolding • Under budget • Delegate the painting to • On time other artists • Daily progress report

Director Qualities • What excites directors? Action • What is their greatest asset? Accomplishment • What is their greatest failing? Arrogance • What is their greatest fear? Wimping out

THE SOCIALIZER • • • Entertainer Loves a good time Loves an audience Chatty Optimist

MICHELANGELO as SOCIALIZER • Talk about ideas • No single plan Results: • “Wing it” while chatting • If the painting wasn’t with bystanders memorable, the party • Have a good time would be • Huge party to celebrate finish

Socializer Qualities • What excites a socializer? Tossing around ideas • What is their greatest asset? People magnet • What is their greatest failing? Being erratic • What is their greatest fear? Not being liked

THE RELATER • • Low- key Calm Discreet Likable Friendly Slow Methodical Likes a small, close group

MICHELANGELO as RELATER • Listen to Vatican officials and follow their directions carefully and RESULTS: exactly • Final product would be • Gather a staff and give more lauded for its them proper tools and careful , earnest planning careful supervision and execution than for exact instructions its artistic drama • Devise an intricate plan and make sure it is followed

Relater Qualities • What excites relaters? Productive routine • What is their greatest strength? Easy to get along with • What is their greatest failing? Timidity • What is their greatest fear? Change

THE THINKER • • • Serious Analytical Loves efficiency Loves logic Loves accuracy Prefers tasks over people • Likes details & discipline

MICHELANGELO as THINKER • Would take project very seriously with great attention to detail RESULTS: • Would do the project for • The art would represent himself ignoring arduous, no-fun hardship dedication, but would be a work of skill, taste, and self-determination

Thinker Qualities • What excites thinkers? Reason • What is their greatest strength? High quality • What is their greatest failing? Too critical • What is their greatest fear? Irrationality

If we were all …

Brain Hemisphere Dominance

PSYCHOGEOMETRICS

Square • • Conservative Organized Hard-working Likes to work alone Loves the written word Precise Punctual To-the-point

TRIANGLE • • • Loves recognition Loves to be in charge A leader Upwardly-mobile Analytic & decisive Controlling and opinionated

RECTANGLE • • • Questioning Flexible Loves learning Open to new things In a state of transition (adolescent or mid-life crisis)

CIRCLE • • • Lover & nurturer Warm & fuzzy Promotes harmony Good communicator Needs people and their approval A gossip

SQUIGGLE • • Creative Innovative Unconventional Dramatic Energetic Spontaneous An idea person who bores easily

Brain Hemisphere Dominance Circle Squiggle Square Triangle Rectangle

Assessment Test • List five questions based on a student’s day at IU that would reveal the person’s probable shape • Can you guess your partner’s “shape” – after conversation? – after observation? – after using your questions?

Travel Scenario # 1 • Arrives late due to conversing with cab and shuttle driver, porter, news stand cashier, and bartender as well as couple at the bar • Brings several family members to “see her off” • Carry-on bag contains greeting cards to write, snacks and a camera • Travel and weather information is garnered from seatmate once on the plane

Travel Scenario # 2 • Arrives breathless as she is the last one to board the plane • Her dress is trendy but unique • Carry-on is backpacked with CD player, earphones, and jazz CD’s along with a bestseller • Wants no travel information • Destination is first-time visit and involves extreme sport activity

Travel Scenario # 3 • Arrives considerably ahead of flight time after checking the flight schedule on-line at home and on the airport monitor • Traveling business class in business dress • Spends waiting time alone in the VIP lounge with a newspaper

Travel Scenario # 4 • Arrives with authority to airline desk • Demands flight information, an aisle seat, and a vegetarian in-flight meal • Travels first class, wears a designer suit with a designer carry-on bag • Does not handle delays well

Travel Scenario # 5 • Arrives at the airline gate looking confused • Changes seats often • Carries more than one travel guide, a couple of newspapers, 2 -3 books (at least one is a selfhelp title) • Dress conveys image different from the image yesterday • Unconcerned about a possible weather delay

ADAPTABILITY • Willing and able to bend for a better relationship • Managing your own compatibility – harmony in living or working together • Adjust your openness and directness and your pace and priority to create harmony

ADAPTABILITY EXAMPLE • • • Talking less Listening more Focusing on task at hand

ADAPTABILITY EXAMPLE • • • Providing information succinctly Not being overly casual or sociable Quickening the pace

Adaptability Suggestions • • • say no occasionally take some risks delegate accept logical changes verbalize feelings finish tasks control time and emotions try to be more objective follow up on promises, tasks • focus on job at hand • spend more time checking, specifying, and organizing • use policies as guidelines, not laws • collaborate by seeking common ground • become more open, listen patiently

Revisiting Definitions • • Emotional Intelligence The Platinum Rule Psychogeometrics Adaptability

Emotional Intelligence • • Getting along with oneself Getting along with others Studied, practiced, cultivated Direct benefits to daily lives

Sources • Alessandro, Tony and Michael J. O’Connor, THE PLATINUM RULE (book, Website) • Dellinger, Susan, COMMUNICATING BEYOND OUR DIFFERENCES • Driver, M. J, K. R. Brousseau, and P. L. Hunsaker, THE DYNAMIC DECISION MAKER: FIVE DECISION STYLES FOR EXECUTIVE AND BUSINESS SUCCESS • Gelb, Michael J, DISCOVER YOUR GENIUS • Goleman, Daniel, EMOTIONAL INTELLIGENCE (book, website) • Left-Right Brain Dominance (website)