The Art of Recognition Presenters Lions Karla Clarence

The Art of Recognition Presenters – Lions Karla & Clarence Harris

It is a rare and high privilege to be in a position to help people understand the differences that they can make not only in their own lives, but in the lives of others by simply giving of themselves. ~Helen Boosalis 2

Objectives �Understanding Volunteer Motivation �Compliments and Celebrating Little Achievements �High Praise �Learn and Experience Volunteer Recognition Methods �Have fun! 3

Understanding Motivation �Theories of motivation – why do people volunteer? � 27 Academic Theories of Motivation �Framework of needs that motivate humans �Three Theories 4

Maslow’s Hierarchy of Needs Self. Actualizatio n Esteem/Ego Love/Belonging Security/Safety Physical /Survival 5

Dogbert Hierarchy More money False Hope of Advancement Recognition without monetary benefits Thrill of Empowerment Artificial challenge created by poor planning and inadequate resources 6 Coffee, donuts, caffeinated soft drinks

Lions Hierarchy of needs Foc us Fun Friends Free Stuff Food 7

Mc. Kinsey Survey Found that three non-cash motivators that were as or more important to employees than the 3 highest financial incentives *Praise from immediate managers *Attention from leaders *A chance to lead a project 8

Types of Appreciation �Reward & Recognition �Formal & Informal* �* Compliments and Little Celebrations �Today’s Lesson Everyone needs some, but who gets what? 9

A Perfect Solution � Really Big Idea 10

Say Thank You All the Time �Lions need to hear THANK YOU all the time – not just once a year! �Appreciation means we are Valued When we feel Valued, �We give our best work, we bring out the best in all of us, we have Happy, Proud Lions who stay. �And we attract new Lions who can �Do More Service Projects 11

Why We Should Celebrate “Little Achievements” More! �Our Compliments and little celebrations: �Encourage Lions who are struggling �Help Lions Learn New Tasks �Strengthens Relationships �Increases Your Circle of Friends �Helps You Become Less Cynical 12

Why We Don’t Do Either �Our Brains are designed to focus on the 13 Negative �We are Self-Absorbed �Lions don’t need thanks! �We See Everything as a Competition �We are Shy �We Don’t Want to Appear like a Brown. Noser/Suck-Up/Kiss ? �We Assume They Already Know �We Don’t Know What to Say!

Appreciate & Recognize Service �Create a culture of recognition �High Praise = true motivation �Robert Half International Staffing Study - Found the number one reason why people leave their jobs is the lack of praise and recognition. 14

High Quality Praise Communicates �I SAW WHAT YOU DID �I APPRECIATE IT �HERE’S WHY IT IS IMPORTANT, and �HERE’S HOW IT MAKES ME FEEL! Source: Bob Nelson, Ph. d 1501 Ways to Reward Employees 15

Praise should be ASAP � As Soon �As Sincere �As Specific �As Personal �As Positive �As Proactive …as possible! Source: Bob Nelson, Ph. d 1501 Ways to Reward Employees 16

Everyone (even YOU) needs some R&R, but Who gets What? �Match it to the person �Match it to the achievement �Match it to your budget! 17

High Praise Practice �Practice compliments and recognition �Schedule a Regular Time Each Week/Month to write/send thank you notes �Get good at seeing behaviors worth celebrating �The Other Half of a compliment is 18 knowing How to “Receive” Them!

High Praise Challenge �Challenge yourself to compliment five different people next week! 1) A Loved one 2) A Co-worker 3) A long-time Lion 4) A new Lion 5) A prospective Lion 19

Key Points Summary Awareness of Volunteers Motivation Supervise Positively with Thanks and High Praise Keep a Culture of Reward and Recognition The Key to turning some-time volunteers into long-time members is ? 20

Some of the richest people in the world are not millionaires. They are volunteers. ~ Energizeinc. com 21

Thank You! See Web page: Informal Recognition - Over 200 Ways to Reward and Recognize Volunteers 22