Quality Process Management Quality Process Management Process Quality

Quality Process Management

Quality Process Management Process

Quality Management Stage

Quality Process Management Training Offered a new approach to learning and training to Geant’s employees as it promotes an organizational culture of continuous learning, bounded with the strategic goals of the company. Purpose To systemize the training function To maximize the investment in education To drive change in the organization To develop the employability of the workforce

Quality Process Management Training The core program covers the following: * Basic Skills. * Learning Skills * Interpersonal skills * Creative Thinking & Problem Solving * Leadership * Self Development Management

Quality Process Management Quality Control System Building & Design to monitor a process with built feedback and adjustment steps required to maintain the outcome in Equal with requirements, and resources necessary to effectively manage the goals & standard and Supporting all Geant operations in offering Quality and keep the company image. Purpose, To systemize: KPI & Standard External partner for operations Policy & Procedure Operations & service Evaluation & On job performance

Quality Process Management Quality Control The control connected with the following: * Organizational Structure. * Responsibility authority and communication * Continual improvement , Risk Management * Customer focus concept * Design and development, Documentation, implementation * Geant Image * Develop a standard service manual for the front liners

Quality Process Management Risk Management: There is several external and internal factors which have an effect on the operations , External : Suppliers , operations support social factors , tools Internal : Client service , goals and company strategies

Quality Process Management Risk Management * Risk Management operations a) Evaluating & implementing treatment risk steps b) Avoid risk by not proceeding with activity c) Transfer all the part of the risk by shifting responsibility with Monitor risk d) effectiveness of the management system plan and set up the control implementation

Quality Process Management Risk Management * Risk Management Tools Brainstorming System mapping and process analysis Control analysis Risk rating

Quality Process Management Quality Auditing Focusing on quality at all levels base on KPI & standard Audit Standard = Organizational Standard An analysis of elements of a process and appraisal of completeness, correctness of conditions, and possible effectiveness Systematic and independent examination and evaluation to determine whether quality activities and results comply with planned arrangements, and whether these arrangements are implemented effectively and are suitable to achieve objectives

Quality Process Management Quality Auditing Reason for Quality Ambassador There is one purpose of audits is to remove bear traps & to break the hidden mistakes via observe and reporting to upper managements Auditor’s Responsibility: Document & observe , Report audit results, Communicate and clarify requirements Report with improvement result, Report with operations gaps Meeting scheduled for departments members

Quality Process Management Quality Ambassador Mission Statement: Ensure that the policies & procedures are implemented, control possible deviations, by conducting regular visits to branches and constant tests that standards are implemented properly.

Quality Process Management Control Charts

Quality Process Management Quality Auditing An individual concept , inspection & evaluate performance Focusing on quality at all levels base on KPI & standard 1

Quality Process Management Quality Auditing An individual concept , inspection & evaluate performance Focusing on quality at all levels base on KPI & standard 1

Quality Process Management Quality Auditing An individual concept , inspection & evaluate performance Focusing on quality at all levels base on KPI & standard 1

Quality Process Management Workflow

Quality Process Management KPI Key performance indicator (KPI): A statistical measure of how well an organization is doing. A KPI may measure a company's financial & non-financial performance.

Quality Process Management Key performance indicator Regular Seminar will show up for KPI labels

Training Stage Effective Training Process

Auditing Stage Effective Follow Up & Implementation process Auditing Operation Complex processes and systems require auditing

Quality Control Stage Quality Process Management Quality Operation Insert the quality standard & control in all the progress operations

Quality Process Management

Business Process Improvement

Change Control Process Submitted Impact Analysis Checklist for Requirements Changes Evaluated Rejected Approved Change Made Verified Closed Audit

PDCA Model 4. Act: 1. Plan: Implement the plan Identify the improvement and make a plan 3. Check: 2. Do: Test the plan Is the plan working

Management !

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