A Case Study of the City of Toronto

A Case Study of the City of Toronto Focus on Government Security - June 19, 2013

CONTENTS • • • Background – City of Toronto Corporate Security City of Toronto Security Plan Challenges / Threats How Did We Get Here Where Are We Going

BACKGROUND City of Toronto Corporate Security • • • City of Toronto As Employer Infrastructure / Facilities Corporate Security Unit Staffing Statistics

City of Toronto • • 4 th Largest City in North America Canada’s largest City (2. 6 M) Ethnicity and Diversity Events / Demonstrations

City of Toronto Employer • • • Canada’s 6 th largest government. 1500 Buildings 45000 employees, 40 Divisions 44 Councillors and 1 Mayor Very Diverse Services and Infrastructure • Events / Demonstrations

City of Toronto Facilities

CORPORATE SECURITY UNIT

CORPORATE SECURITY UNIT

Corporate Security Statistics • • • 1500 facilities 10, 000 incidents / year 1500 mobile patrols / month 45, 000 access cards 2, 600 Card Readers

Achievements

CITY OF TORONTO SECURITY PLAN • • Mission Statement Corporate Security Framework City Wide Corporate Security Policy Divisional Plans

Mission Statement “The Corporate Security Unit is committed to supporting and enhancing the safe delivery of City services. We do this by providing and maintaining an appropriate level of sustainable proactive and reactive security and life safety measures through highly qualified, knowledgeable, trained security professionals, contracted services and current technology. ”

City of Toronto Security Plan • City of Toronto Corporate Security Framework • City of Toronto City Wide Corporate Security Policy • Divisional Plans

Corporate Security Framework • “City Council directs that the Corporate Security Unit be the corporate body responsible for protecting City divisional assets and setting the security standards for City-owned or operated facilities / properties. ”

Corporate Security Policy • Council Approved • Roles and Responsibilities • Specific Security Policies • Applicable Legislation

Divisional Security Plan • Joint document • Fluid document • Provides a strategic 5 Year Plan • Referenced to guide future year divisional operating and capital requests

DIVISIONAL SECURITY PLANS • Each Security Plan: 1. Documents current security features; 2. Completes a threat assessment; 3. Determines the security features required; 4. Highlights the gap between current and recommended security features; 5. Presents a prioritized multi-year operating and capital plan; 6. Provides a multi-year operating and capital plan to maintain the recommended security features.

Sample Business Unit Facilities ADDRESS Site 1 Site 2 Site 3 Site 4 E. A. C H. S. K E. I. A. M O. S CCTV 2003 YES YES NO NO NOW YES YES NO NO 2003 YES NO NO NOW YES NO NO 2003 NO NO YES NO NOW YES NO NO NO YES YES NO NO NO YES YES 1 NO NO NO YES 4 NO YES YES NO NO YES YES NO NOW YES YES YES NO 2003 NO NOW NO NO NO 2003 NOW Site 5 2003 NOW Site 6 2003 NOW Site 7 2003 Site 8

CHALLENGES / THREATS

CHALLENGES • Money - ROI, Metrics • Setting an Unachievable Level • Setting an Unsustainable Level • Program Maintenance • Meeting Standards / Guidelines • Service Provider, SLA’s • Technology • Specific

Threats

HOW DID WE GET HERE • • Creating a Vision and Guiding Principles Aligning Unit Goals with Organizational Goals Obtaining Senior Management and Political Buy-in Referencing Standards, Completing Benchmarking and Promoting Certification

Creating a Vision and Guiding Principles • Council’s Strategic Plan: • Community Participation and Effectiveness • Goals for the Community: “Safe City” • Toronto Public Service Framework: Mission and Values • The Values: Service, Stewardship, and Commitment. • Toronto Public Service People Plan • One of Five Goals: “We will have safe and healthy workplaces”. • Facilities Management Division • Our mission is to plan for, build, maintain and improve City properties in a manner that supports direct service delivery, safety and comfort to the users, and municipal pride in appearance.

ALIGNING UNIT GOALS WITH ORGANIZATIONAL GOALS • Where Do Goals Come From • Senior Management Goals • Adaptable, Priorities Reviewed • Example of CWSP • Goals Affect Where $ Goes

REINFORCING SECURITY’S MISSION AND ROLE • Value Adding – Not a “Necessary Evil” – Contribute to the “Total” Organization – Profit Enhancer • Leading and Influencing the Future – – – Proactive Awareness Salesmanship Alignment and Integration Professionalism

SENIOR MANAGEMENT AND POLITICAL BUY-IN • Squeaky Wheel • How Services Compliment and Enhance the Overall Vision and Goals of the Organization • Information Management • Research and Benchmarking • Prioritization

BEST PRACTICES FOR SECURITY OPERATIONS • Standards • Certification • Benchmarking

Strategic Partners • Corporate • HR • PMMD • IT • Division Partners

WHERE ARE WE GOING • 2013 Key Business Priorities • Government Security Forum

2013 Key Business Priorities • City Wide Card • Security Awareness Program • Risk Management Review • Operations Issues • Metrics

City-Wide Card • City Wide Workgroup • City Wide Access / ID Policy • Partners • Security Access Self-Serve

Security Awareness Program • Program Promotion • Be security conscious • See something • Phased • Other Models

Risk Management Review • Review with Risk Management Units • Roles and Responsibilities • Goal of Corporate Risk Reduction

Operational Issues • Keying • Fire Safety Plans • Emergency Plans

Metrics • • • $ Per Sq Ft $ per Employee Incident Reduction Chargeable Calls TCOI, ROI

Government Security Professionals Forum • • Linked. In Website Sharing Benchmarking

CLOSING • Review • Questions? Dwaine Nichol, CPP Director, Corporate Security City of Toronto dnichol@toronto. ca 416 -397 -7129