1 General Education Office HM 316 LA 2401

1 General Education Office HM. 316 / LA 2401 English for the Hotel Business Mid-Term Review

2 Objectives The objectives of this unit are…. • Review and practice content from: – Unit 1 – Types of Accommodation – Unit 2 – Hotel Facilities – Unit 3 – Staffing and Organization – Unit 4 – Reservations and Bookings – Unit 5 – Hotel and Restaurant Services

3 Unit 1 – Accommodation - Objectives In Unit 1 you learned about: • History of Hospitality Industry • Types of Accommodation • Types of Hotel • Describing Features of Hotels • Expressing opinions (likes/dislikes) • Methods of Advertising

4 Types of Accommodation - Hotel Types of Accommodation Bed-&-Breakfast (B-&-B) Hostel Guest House Boutique Hotel Private Home Lodge Hotel Resort Self-Catering Types of Hotel City Centre Country House Airport Casino Motels Convention Economy/Budget

5 Giving Opinions

6 Describing Features of Hotels Information can you find out about: size and location the accommodation design types of accommodation the environment

7 Unit 2 – Hotel Facilities - Objectives In Unit 2 you learned how to: • Describe and use vocabulary and symbols for hotel facilities • Describe and use Comparatives and Superlatives for Adjectives • Describe Hotel room facilities • Understand Guest’s requirements

8 Comparing Hotels and Facilities Factor Price Size Comfort Facilities Distance from city centre Hotel Albani ** * Hotel Concordia *** ** ** Hotel Moderno * ** * * *** The Hotel Albani is cheaper than the Hotel Concordia. The Hotel Concordia has better facilities than the Hotel. Comparative The Hotel Albani is the most comfortable. Superlative

9 Unit 3 – Staffing and Organization - Objectives In Unit 3 you learned how to: • Identify staff positions • Describe responsibilities and organization in hotels • Use must, have to and should to describe obligation and responsibility • Discover Adjectives/Nouns for key characteristics of Hotel Service staff • Use demonstratives for objects and people

10 Responsibilities ‘Responsible for’ and ‘responsible to’ these phrases are used to show the ‘direction’ of responsibility in an organization chart. If same level use: works with…… liaises with…. . Responsible to…. (the position above) reports to…. . / works for…. Responsible for……. (the positions/jobs under) in charge of…. / takes care of…. . The Executive Chef is responsible for the Sous Chef. He is responsible for producing a high standard of food. The Sous Chef is responsible to the Executive Chef. He is responsible for preparing hot starters and side dishes. Match the jobs with responsibilities on you sheet…

11 This, that, these, those…. This _______ is Louise. ____ is Joe. That ____ guests These are checking in. Those _______ guests checked out five minutes ago. Complete with the following: These, That, This, Here’s, There’s, Those Here’s ______ the reception desk. There’s ______ the reservations office. Complete the sentences on your sheet with: this/that or these / those

12 Unit 4 – Reservations and Check in - Objectives In Unit 4 you learned how to: • Use expressions for Reservations and Check-in • Use Do / Does for question in Present Simple Tense • Review and use prepositions of time • Use expressions for checking and confirming guest information • Practice ‘short answers’ and ‘tag questions’ • Complete registration documentation • Review and use possessive adjectives • Review and use prepositions of place • Listen to and practice telephone reservations

13 Do / Does Questions – Present Simple Use Do and Does to make questions in the Present Simple tense. Example Do you have a parking space? Does the hotel have a sauna? Use do/don’t, does/doesn’t in short answers. Example Does the hotel have a sauna? Yes, it does. No, it doesn’t.

14 Prepositions of Time on Monday, on 1 st September, at 8. 30, at 15. 00, at the weekend, at Christmas, in two weeks, in September, in 2013, in spring, in the evening, from 12. 00 to 3. 00, from 2010 to 2012 Make questions and answers using the correct preposition. Example A Does the bank close on Mondays? B No, it closes on Sundays the restaurant close / Sundays? (Mondays) ____________________________ the exchange bureau open / 9. 00 ? (yes) ____________________________ Complete the hotel information on you sheet with at, on, in , from …to….

15 Is there. . ? , Are there…? , There is, There are… Is there _______ wireless Internet? there is. Yes, _____ No, there isn’t. Are there _______ sports facilities? there are. Yes, _____ No, there aren’t. There is _______ an Italian restaurant. There isn’t…… There are _______ two other restaurants. There aren’t…. Is there _______ a business centre? Yes, _____ there is. Are there _______ meeting rooms? there are Yes, _____ Complete the Hotel conversation on your sheet

16 Short Answers Look at how callers can give short answers to questions asked by a reservation clerk: Have you stayed with us before? No, I haven’t. Do you have a reservation? (No) _________ No, I don’t. Will you be paying by credit card? Yes, I will. Is it just for one night? (Yes) Yes, it is. _________ You have an account with us, don’t you? Would you like one of our executive Yes, we do. Yes, I would. rooms? (Yes) _________

17 Tag Questions Form TAG questions for confirming information (use NEGATIVE of verb and PRONOUN) It was Miss King, wasn’t it? You have an account with us, haven’t you? But the guests haven’t stayed with us before, have they? You speak Japanese, don’t you? is there • There isn’t a doctor in the hotel, _______? aren’t you • You’re paying by credit card, _______? • You haven’t spoken to the duty manager yet, have you _______?

18 Possessive Adjectives Complete the sentences with the correct possessive form. my Could I have dinner in _______ room, please? your Would you like some help with ______ luggage? our We’d like to have some lunch in ______ room. his He wants to know where to park ______ car.

19 Listening – Directing Guests Listen to the dialogues. Look at the diagrams and match these places to the rooms on the plan. 1 The bar is _____ the restaurant. 2 The fitness centre is _____ the swimming pool. 3 The hair salon is ______ the gift shop.

20 Unit 5 – Hotel and Restaurant Objectives In Unit 5 you learned how to: • Discuss reservations • Describe opening, closing time and service periods • Talk about dates • Describe a range of foods • Listen and distinguish food orders • Make polite requests and offers • Use a/an/the/some as necessary • Understand the roles/duties involved in the F&B Cycle

21 a / an or the Use a or an when you first talk about something. Use the when you talk about something for the second time or when it is clear what you are talking about. Examples: We have a reservation. The reservation is for 8 o’clock. I’d like an aperitif please. Is this the menu? Complete the sentences with a/an or the. an 1. Can we have _______ adjoining room? 2. What’s _____ dish of the day? the 3. Could we have _____ table for four? a 4. Put _____ olive on a cocktail stick. Then, put ____ olive in the glass. the an a 5. Yes, the hotel has _____ car park. 6. Put some crushed ice into _____ cocktail shaker. Pour 3 measures of gin a into ____ shaker and stir. the

22 Language Study - Expressions What can I get you? Would you like draught or bottled beer? Would you like ice and lemon? Shall I charge this to your room? No, thanks. I’ll pay by cash. Requests and Offers Look at these examples: Requests Could I have a beer? Can I have your key card? Offers Would you like ice? Shall I charge this to your room? Underline the correct form on you sheet: 1. Would you like / Shall I ice and lemon? Underline the correct form on you sheet

23 a / an or some Use a / an to mean one to talk about countable nouns. Use some to talk about uncountable nouns. Examples: I’d like a bottle of wine / an aperitif. I’d like some bread/some water/some milk. Would you / wine ? Would you like some wine ? Just glass / Chablis? Just a glass of Chablis? Make questions and answers using a / an and some on your sheet.

24 Describing Past Time Present Perfect We use the Present Perfect tense to talk about: • events that happened at some time in the past (undefined) – I have eaten Chinese food. – I have been to Hong Kong three times. – I have stayed at the Grand Hyatt before. • situations which began in the past and which are still continuing – He has worked with us for more than three years now… – He has worked with us since early 2009.

25 Describing Past Time Past Simple We use the Past Simple to describe events at a particular time in the past. • We finished lunch service at 2 pm. • We served the coffee after the dessert. • He left just after you, I think. • In the end, we hired a top French chef. now work in Tokyo time 1990 worked in Tokyo (past simple) work in Berlin now time 2001 has worked in Berlin since 2001 (present perfect) future

26 Food and Beverage Cycle In small groups, match the job titles with the correct F&B Stage Purchasing Selling Preparing Receiving Storing & Issuing Head chef Storeman Wine waiter Receiving officer Commis chef Head waiter Purchasing Officer Chef de Partie Bus boy Sous chef Waiter/waitress

27 Summary Today we have: • Reviewed and practice content from: – Unit 1 – Types of Accommodation – Unit 2 – Hotel Facilities – Unit 3 – Staffing and Organization – Unit 4 – Reservations and Bookings – Unit 5 – Hotel and Restaurant Services Good Luck!