1 General Education Office IHM 316 ILA 2401

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1 General Education Office IHM. 316 / ILA 2401 English for the Hotel Business

1 General Education Office IHM. 316 / ILA 2401 English for the Hotel Business Chapter 2: Hotel Facilities

2 Objectives Today you will learn how to use or describe: • • Vocabulary

2 Objectives Today you will learn how to use or describe: • • Vocabulary and symbols for hotel facilities Comparatives and Superlatives for Adjectives Hotel room facilities Understanding Guest’s requirements

3 Hotel Guidebook Symbols • A standard set of symbols has been developed to

3 Hotel Guidebook Symbols • A standard set of symbols has been developed to REPRESENT GRAPHICALLY the availability of hotel facilities. Guess the meaning of the following symbols: a) Fitness room e) Room service b) Doctor service f) Water sports (at or near) c) Seafront location g) Hairdressing salon d) Live music entertainment h) Air-conditioned room

4 conferences Facilities Symbols radio in bedroom horse riding lift Look at the symbols

4 conferences Facilities Symbols radio in bedroom horse riding lift Look at the symbols in your hand-out. banquets telephone in bedrooms Can you identify parking air conditioning the facilities? building of TV in what they morning historic Do you know mean? children bedrooms coffee/snacks welcomed interest hotel in a swimming rural setting pool central heating advanced booking recommended foreign sauna languages spoken night porter special Christmas arrangements solarium recreation/ dogs allowed games room four poster travel agent‘s commission bed golf family course rooms (9 holes) golf laundry/ course valet (18 holes) service facilities for tennis disabled bar mini-ba in bedrooms fishing

5 Facilities Symbols Now identify some of the facilities with their symbols… A. B.

5 Facilities Symbols Now identify some of the facilities with their symbols… A. B. C. D. 2. 1. F. 5. F. 3. H. 4. 7. D. G. E. C. 6. A. E. B. 8. G. H.

6 Making Comparisons When we want to compare two or more things we use

6 Making Comparisons When we want to compare two or more things we use adjectives. To use adjectives for comparisons we have to change the spelling. Look at some of these examples… To compare two things we use the “Comparative” form, but to compare three or more things we use the “Superlative” form: Adjective Comparative Superlative cheaper cheapest But there are more rules to using adjectives for comparisons. The following rules should help you remember how to compare. . .

7 Making Comparisons There also adjectives that do not follow any of the normal

7 Making Comparisons There also adjectives that do not follow any of the normal rules. These are called irregular adjectives… good better best They each have their own spelling, so you learn each one.

8 Making Comparisons Activity • Review the table provided • Write six sentences using

8 Making Comparisons Activity • Review the table provided • Write six sentences using comparatives and superlatives • Include each factor • Mention each hotel at least once

9 Listening Exercise 3 Watch the video and identify what facilities the hotel offers

9 Listening Exercise 3 Watch the video and identify what facilities the hotel offers its guests. Then listen again and write the adjectives that you hear that describe the facilities.

10 Vocabulary - Hotel Room Facilities On the list provided, translate the objects that

10 Vocabulary - Hotel Room Facilities On the list provided, translate the objects that are commonly found in hotel rooms: (e. g. , basin/ อางลางหนา ) Identify these objects: How did you do………. . ?

11 Speaking Listen to the following conversation and complete the missing information. Practice the

11 Speaking Listen to the following conversation and complete the missing information. Practice the conversation with a partner. A: I'd like to reserve a hotel room. B: That should be no problem. May I have your full name, please? A: My name is John Sandals. B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir? A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. B: Our room rates recently went up. Is that okay with you, Mr. Sandals? A: How much per night are we talking about? B: Each night will be $308. A: That price is perfectly acceptable. B: Wonderful! Do you prefer a smoking or nonsmoking room? A: Nonsmoking, please. B: Next question: Is a queen-size bed okay? A: That sounds fine. B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number. A: Certainly. My phone number is 626 -555 -1739. B: Thank you, Mr. Sandals. We look forward to seeing you in New York! http: //www. eslfast. com/robot/topics/hotel 01. htm

12 Hotel Facilities Read this description of a room and make a list of

12 Hotel Facilities Read this description of a room and make a list of all the facilities and furniture included in the room. What adjectives were used to describe the location of the hotel? What adjectives were used to describe the features of the room?

13 Hotel Room Facilities Look at the hotel rooms and the facilities included, and

13 Hotel Room Facilities Look at the hotel rooms and the facilities included, and match them with the guests’ preferences below. 1. 2. 3. 4. D. A. C. B. : Guest A : Guest B : Guest C : Guest D “I need a full suite with full broadband access and web-conferencing. ” “I need an adapted room “I may have colleagues “I need a double-room with facilities for disabled arriving later, so two with room service and amenities and laundry. ” beds are needed. ” a splendid view. ”

14 Hotel Facilities Some guests will have special needs that a good hotel employee

14 Hotel Facilities Some guests will have special needs that a good hotel employee will know and prepare for to provide the best professional service. Look at these people and decide what services they might require… a. organized games and activities b. nappy-changing facilities in toilets c. a resident nurse d. push-chairs e. special wide doors f. a courtesy bus to town 1. 2. C, E, F, G, I, J, L B, D, J 4. C, F, J F, K 3. A, H 5. g. ramps at all stairs h. a playground or playroom i. hoists in bedrooms j. lifts to all floors k. notices in Braille l. a low-level front desk

15 How about WANTs not NEEDs? Your guest is a very affluent vocalist/musician. He

15 How about WANTs not NEEDs? Your guest is a very affluent vocalist/musician. He is American. He enjoys playing poker, blackjack and roulette. He wants to go and play these games. He wants to share accommodation with 10 friends. He loves to watch HUGE televisions. He wants a personal BUTLER. He wants his OWN conference room. He has NO LIMIT with BUDGET!

16 How about WANTs not NEEDs? His bodyguard…. Him………. . His friends…

16 How about WANTs not NEEDs? His bodyguard…. Him………. . His friends…

17 Top of the Range The Bellagio is a hotel and casino located on

17 Top of the Range The Bellagio is a hotel and casino located on the Las Vegas Strip in the Paradise area of, Nevada, USA and a member of The Leading Hotels of the World. It is owned by MGM Resorts International and was built on the site of the demolished Dunes hotel and casino. http: //www. bellagio. com/

18 The Presidential Suite

18 The Presidential Suite

19 The Presidential Suite Our Presidential Suite - 380 sqm. of contemporary ambience. Enjoy

19 The Presidential Suite Our Presidential Suite - 380 sqm. of contemporary ambience. Enjoy your own : • Spacious mosaic marble foyer with glass chandelier and water features • Verdant indoor garden and fountain • Outdoor solarium with water features • Master bedroom and guest bedroom with fireplaces and 30 -inch LCD • Sunken full service bar with seating for six • 50 -inch plasma and home theatre entertainment system with Surround Sound • Whirlpool therapeutic bath and rainforest Swiss steam showers • Automatic drapery and sheer controls • Conference room • 24 -hour butler attention • VIP check-in and lounge access For your personal staff, three 92 sqm. square-foot Entourage Suites are available on the same floor.

20 Summary Today you have studied: • • Vocabulary and symbols for hotel facilities

20 Summary Today you have studied: • • Vocabulary and symbols for hotel facilities Comparatives and Superlatives for Adjectives Hotel room facilities Understanding Guest’s requirements