Welcome to EMERGENCY SERVICES DIVISIONS EMERGENCY COMMUNICATIONS 911

Welcome to EMERGENCY SERVICES

DIVISIONS • EMERGENCY COMMUNICATIONS 911 • EMERGENCY MANAGEMENT – EMERGENCY MEDICAL LIAISON SERVICES – ANIMAL CONTROL – HAZMAT • TRAINING & QUALITY ASSURANCE • RADIO TECHNICAL SUPPORT • ACCREDITATION

DIVISIONS

EMERGENCY COMMUNICATIONS 911 • Emergency Communications Specialists (ECS) – 4 shifts of 7 employee’s – Work 12. 25 hour shifts • 0515 to 1730 • 1715 to 0530 – Part-time staff

EMERGENCY COMMUNICATIONS 911 • Answer All 9 -1 -1 Calls for Fire/EMS/Police • Dispatch – Fire – Emergency Medical Services (EMS) – Sheriff’s Office – Support for Maryland State Police – Animal Control – Outside Agencies • SMECO, METCOM, Social Services, etc. • Calvert Cliffs 24 -Hour Monitoring Point • Mutual Aid - Assist Surrounding Jurisdictions

EMERGENCY COMMUNICATIONS 911 Computer Aided Dispatch

EMERGENCY COMMUNICATIONS 911 Mapping Vantage Point • Linked with Phones • Linked with CAD

EMERGENCY COMMUNICATIONS 911 Radio System Radio’s for § Fire § Ems § Sheriffs § MSP § Mutual Aid § State Highway § Coast Guard § College Public Safety § STS Buses § DP&W § Parks & Rec § Public Schools § Private Schools § Med. Star Hospital

EMERGENCY COMMUNICATIONS 911 Phone System Supported by Verizon • 8 911 Lines • 7 Admin Lines • 4 Sheriffs Lines • 4 Ringdown Lines

EMERGENCY COMMUNICATIONS 911 When you call 911 What is your address? What is your phone number? What is your name? What happened? Are you on the scene now? When did this Occur?

EMERGENCY COMMUNICATIONS 911 Pro. QA Dispatch EMD Emergency Medical Dispatch EPD Emergency Police Dispatch EFD Emergency Fire Dispatch

EMERGENCY COMMUNICATIONS 911 Make the Right Call When to Call 9 -1 -1 § When life andor property are in danger § When you think someone’s life is threatened § When someone is injured § When in Doubt – When NOT to Call 9 -1 -1 • When You Need Road/Travel/Weather Information • Transportation to a Doctor Appointment • To Get Quicker Attention in the Emergency Room • To Get Prescriptions Filled

EMERGENCY MANAGEMENT We Manage Expectations

EMERGENCY MANAGEMENT Hazards in St. Mary’s County • Man-made Hazards CBRNE, Chemical, Biological, Radiation, Nuclear, Explosive CCNPP Pax River NAS Terrorism Haz. Mat Spills Natural Gas Leak Fires Motor Vehicle Accidents ? Natural Hazards Hurricane/Tropical Storm Tornado Flooding (including Dam Breaks) High Winds Drought Wildfire Epidemics ?

EMERGENCY MANAGEMENT Training & Exercise Training • FEMA on site • PIO Awareness • Reception Center / Decon • Private School Active Assailant • PIO Training • Advanced PIO 3 day • Damage Assessment • Monthly Radio Test • • Pubic Schools Private Schools Exercise • MS-1 Med. Star St. Mary’s Hospital • Full Scale Margaret Brent Middle School • Charlotte Hall Veterans Home • Med. Star Code Silver • Nursing Center • Admin. • All three shifts

EMERGENCY MANAGEMENT EOC Levels of Activation Full Partial Situational Awareness Normal

EMERGENCY MANAGEMENT Who Shows Up in the EOC? – One or More Representatives of the Following Organizations – Public Information Office – Land Use & Growth Management – Radio Amateur Civil Emergency Service (RACES) – SMC Metropolitan Commission – Maryland Dept. of Natural Resources – Patuxent River Naval Air Station – Med. Star - St Mary’s Hospital – Calvert Cliffs Nuclear Power Plant – Maryland Department of Agriculture – Information & Technology - MD Emergency Management Agency – BOCC & County Administrator – Emergency Services – Aging & Human Services - SMC Health Department – SMC Board of Education – County Volunteer Fire Chief – County Volunteer Rescue Chief – Department of Social Services – Public Works and Transportation – State Highway Administration – SMC Sheriff’s Office – Maryland State Police

EMERGENCY MANAGEMENT Resources Available • prepare. stmarysmd. com • Code. Red Signup Weather Warnings • E-notices • Storm Ready • FEMA website – www. ready. gov • MEMA – mema. maryland. gov

EMERGENCY MANAGEMENT

EMERGENCY MEDICAL LIAISON SERVICES INSTITUTE FOR EMERGENCY MEDICAL SERVICES SYSTEMS JURISDICTIONAL MEDICAL DIRECTOR DR. DAN GEARY EMERGENCY SERVICES COORDINATOR MARK PETTIT ST. MARY’S PROVIDERS PARAMEDICS EMERGENCY MEDICAL TECHNICIANS EMERGENCY MEDICAL RESPONDERS

EMERGENCY MEDICAL LIAISON SERVICES EMERGENCY SERVICES COORDINATOR MARK PETTIT AED (AUTOMATED ELECTRONIC DELIBERATOR) 250 UNITS • SHERIFFS OFFICE PATROL VEHICLES • ALL COUNTY BUILDINGS • FIRE / EMS DEPARTMENTS • YEARLY TESTING & MAINTENANCE $140, 000. 00 MEETINGS • RESCUE ASSOCIATION • COUNTY RESCUE CHIEFS • COUNTY QUALITY ASSURANCE • COUNTY OPIOID DEATH • MEDSTAR ST. MARY’S HOSPITAL • MEIMSS REGION IV

EMERGENCY MEDICAL LIAISON SERVICES

ANIMAL CONTROL • Staffing – Emergency Manager – Animal Control Supervisor – 4 Animal Wardens • On-Call for Emergencies 24/7 • Calls in 2017 – 2018 YTD

ANIMAL CONTROL • New Facility – April 2017 Animal Shelter Study – Spring 2018 Facility Needs & Wants Analysis – Fall 2018 Site Location

RADIO TECHNICAL SUPPORT Radio’s for § Fire § Ems § Sheriffs § MSP § Mutual Aid § State Highway § Coast Guard § College Public Safety § STS Buses § DP&W § Parks & Rec § Public Schools § Private Schools § Med. Star Hospital § Maryland DRR - Parks 1700 - Radios (Mobiles and Portables) 9000 Subscribers • State Resources • Mutual Aid Counties • Federal

HAZMAT • Equipment is maintained, calibrated and owned by St. Mary’ County • Supported and manned by local volunteer Fire / EMS Members • Respond to Emergency Calls and Support Sheriff’s Office ES Team • Train and Support Calvert Cliff’s Nuclear Power Plant • Emergency Worker Briefings • First Responder Monitoring and Decon • Reception Center Monitoring and Decon

TRAINING & QUALITY ASSURANCE 911 COMMUNICATIONS PERSONAL • Must be at least 18 years of age to apply • Complete a St. Mary’s County Government Job Application • Pass Criti. Call Test 80% or Higher • Decision Making • Keyboarding wpm • Audio Data Entry • Call summarization • Memory Recall • Prioritization • Map Reading • Reading Comprehension • Interview • Accept Positions

TRAINING & QUALITY ASSURANCE 911 COMMUNICATIONS PERSONAL New Employees are required to complete a 4 week Training Academy and obtain certifications. The Academy consists of the following Scheduling and payroll procedures St. Mary’s County Sheriff’s Office Maryland State Police Radio System overview Fire Overview Board of Education Landmarks and addressing overview Quality Assurance Phones Systems Water Related Incidents Review and Test/Quiz Emergency Management Detention Center Animal Control EMS overview State Fire Marshal County Tour Customer Service Computer Aided Dispatch (CAD) Meters/NCIC Awareness Weather Incidents

TRAINING & QUALITY ASSURANCE Required Training Certificates: • Emergency Telecommunicator Certification (ETC) • Emergency Medical Dispatcher (EMD) Certification • Emergency Police Dispatcher (EPD) Certification • Emergency Fire Dispatcher (EFD) Certification • Maryland Electronic Telecommunications Enforcement Resource System (METERS)/National Crime Information Center (NCIC) • Adult and Pediatric CPR/AED through the American Heart Association Once successfully complete the training academy the new employee is assigned to a Certified Training Officer- Phase I- 160 hours- Navigating Special Operation Procedures, Human Recourse Policies, Geography and Mapping, Radio Verbiage, Basic CAD Functions, Phase II – 150 hours - On the job Training - Phones and call taking - Radio - Computer Aided Dispatch (CAD) - Customer Service Phase III- Independent work, training objectives, Chart (trainee must explain, demonstrate and perform their duties)

EMERGENCY SERVICES Questions?