Cisco Hosted Collaboration Solution delivered by Lumen Services

Cisco Hosted Collaboration Solution delivered by Lumen Services not available everywhere. Business customers only. Lumen may change, cancel or substitute products and services, or vary them by service area at its sole discretion without notice. © 2020 Lumen Technologies. All Rights Reserved.

The value of Cisco Hosted Collaboration Solution Deliver a single collaboration experience that spans all modes of communication • Enable rich content virtually anywhere with anyone at any time • Deployment decision is removed from buying decision • Provides path to Cloud • Moves continuing investment from CAPEX to OPEX • Service provider support and integration of services © 2020 Lumen Technologies. All Rights Reserved.

When is HCS the right fit? The Best Option for Organizations That Have: Multiple global locations Looking to enable new ways to reach their customers Cisco ecosystem: looking to add collaboration to their Unified Communications platform Want managed services that deliver customization to meet a customer’s specifications Want one single point of contact to install, manage and support the entire collaboration and network infrastructure 3 © 2020 Lumen Technologies. All Rights Reserved.

Why Lumen for Hosted Collaboration Solution Industry Experience • Expansive global network footprint • End-to-end customer support • White Glove installation and 24/7/365 Network Operations Center (NOC) • Secure and reliable solution backed by competitive SLAs 4 © 2020 Lumen Technologies. All Rights Reserved. Design Flexibility • Connect multiple locations across the nation or globe • Engineers to design optimal, cost effective solutions Scalability & Cost Savings • Predictable per-user, per-month service rate • Enables employee collaboration (in the office and mobile) • Lowers total cost of ownership

Key benefits Business IT Financial Optimize business agility Mitigates technology risk Eliminate Cap. Ex Boost efficiency Accelerate time to market Predictable costs Maximize flexibility Enhanced communications continuity Simplify management Scalability Maintain integrity Support stakeholders Free up staff and investment 5 © 2020 Lumen Technologies. All Rights Reserved. Minimize TCO

Lumen managed services competitive advantages We’ve brought together the assets, knowledge, scalable economics and customer support model to deliver a comprehensive solution for your enterprise. A more scalable model than you can build on your own 6 Deep Expertise Proven Strength Core competency running networks combined with our 85 years of experience in the design, build and run of customized solutions for Fortune 500, government and other large enterprises. Our strong, stable financial position allows us to make investments in a management model with huge economies of scale that customers leverage to optimize TCO. High Performance Rigorous Support Complete end-to-end management of LAN/WAN, hardware, patches & upgrades and cloud services, all backed by custom SLAs and delivered over our MPLS core network with enterprise-grade availability. A best-in-class migration and install process is melded with the ongoing, proactive management of National Operations Centers (NOCs) and local technical support. © 2020 Lumen Technologies. All Rights Reserved.

HCS Attributes and Strengths Cisco Hosted Collaboration Solution Highly standardized 7 © 2020 Lumen Technologies. All Rights Reserved. Enterprise customization • Multi-Instance • All market segments; Optimized for Mid. Market/Large Enterprise • Customization per customer • Private network/On Net media • Flexible deployment • UCM feature set • Cisco endpoints • Cisco infrastructure • Governed ecosystem partners

Architecture Lumen Core Cisco HCS Infrastructure Standard deployment Internet • High availability, geographically redundant • Dedicated Cisco UC applications (CUCM, CUCxn, IM&P) • Network and PSTN/SIP provider agnostic Headquarters Branch Office © 2020 Lumen Technologies. All Rights Reserved. Customer Network Remote Office PSTN Mobile

Webex hybrid service suite Hybrid Call Service Lumen Cisco HCS Hybrid Calendar Service Hybrid Directory Service Hybrid Media Service Hybrid Meeting & Teams Services Cisco Hybrid Security Extend value by connecting company infrastructure to collaboration cloud 9 © 2020 Lumen Technologies. All Rights Reserved.

An expansive global network Network and vendor simplicity through a single provider Lumen operates a global voice network • We operate a 100% native IP network to deliver SIP and ISDN signaled services with no additional network layers, hops or dependency on legacy network elements. • Lumen sells TDM and SIP trunking, enterprise voice, collaboration, and hosted UC services in North America, EMEA and LATAM regions. • Our network carries 22 B* enterprise voice minutes on average per month. 10 © 2020 Lumen Technologies. All Rights Reserved. • Our expansive U. S. native footprint provides both telephone numbers and SIP and TDM services. • We offer International Toll Free (ITFS) origination from more than 100 countries and International Local Outbound from more than 30. • Our global conferencing solutions are seamlessly integrated for ubiquitous access to customers, vendors and employees in 118 countries utilizing a robust toll and toll free phone number set for on-demand access. *Enterprise minutes that traverse the Lumen global voice network, based on a 3 -month average from December 2019 – February 2020

Why Lumen Deliver a single collaboration experience that spans all modes of communication! • Single Vendor Management: We wrap leading applications with an enterprise-grade experience and underlying global network • Exceptional Customer Service: We offer dedicated endto-end support and Lumen backed Service Level Agreements • Leverage Current Investments: We enable customers to leverage existing investments and access future applications without technology refresh investment • Maximize Reliability and Uptime: Lumen assists customers in achieving digital transformation, minimizing the risk of disruption and downtime © 2020 Lumen Technologies. All Rights Reserved.

Appendix © 2020 Lumen Technologies. All Rights Reserved.

Customer Premise Equipment (CPE) • IP Phones • • Smart Desk Endpoints • • • Cisco Unified IP Phone 3900 Series Cisco Unified IP Phone 6900 Series Cisco Unified IP Phone 7800 Series Cisco Unified IP Phone 7900 Series Cisco Unified IP Phone 8800 Series Cisco Unified IP Phone 8900 Series Cisco Unified IP Phone 9900 Series Cisco DX Series Cisco Tele. Presence System EX Series UC Mobility Clients • • • Cisco Jabber for i. Phone Cisco Jabber for i. Pad Cisco Jabber for Android Cisco Jabber for Windows Cisco Jabber for MAC Full List of Supported Endpoints 13 © 2020 Lumen Technologies. All Rights Reserved.