Value proposition canvas Customer Customer segment Value proposition

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Value proposition canvas. Customer …. Customer segment Value proposition Services& Products Gain creator Customer

Value proposition canvas. Customer …. Customer segment Value proposition Services& Products Gain creator Customer job Gains Pain relievers Pains

Value proposition canvas. Customer – ISS service manager Customer segment Value proposition Services& Products

Value proposition canvas. Customer – ISS service manager Customer segment Value proposition Services& Products Digital solution ISS ASSISTANCE for system that links ISS managers, ISS clients and ISS Client Support Center and gather all activity information Solution includes app with different interfaces for managers, desktop interface for CSC and interface for ISS clients Gain creator - - Managers will not be disturbed by urgent calls and will work based on their own planning – more effective work Client will be able to send inquiries faster and track the status of the inquiry that will rise overall satisfaction from quality of ISS service Pain relievers - - Provide the central point of information with clients profiles and contracts in one place Carry part of the job of ISS managers by informing ISS clients about contracts details, status of their inquiries and changes in managers calendar Motivation quotes help avoid stress Structuring clients inquiries Customer job - Managers want to deliver high quality service to satisfied clients Managers want to feel themselves effective - - Working with many different scale customers - Handling all types of inquiries: from easy to handle service requests to complicated complaints - Arrange cleaners. Train cleaners. Check cleaners work Gains Pains - Information chaos Work overload Disturbant and time consuming communication: phone calls Stressed/ disorganized - Information break/information chaos

Value proposition canvas. Customer – ISS service manager Customer segment Customer job - Managers

Value proposition canvas. Customer – ISS service manager Customer segment Customer job - Managers want to deliver high quality service to clients - Managers want to feel themselves effective - Working with many different scale customers - Handling all types of inquiries: from easy to handle service requests to complicated complaints Gains Pains - Information chaos Work overload Disturbant and time consuming communication: phone calls Stressed/ disorganized - Information break/information chaos - Arrange cleaners. Train cleaners. Check cleaners work Value proposition Services& Products Digital solution ISS ASSISTENTTI for system that links ISS managers, ISS clients and ISS Client Support Center and gather all activity information Solution includes app with different interfaces for managers, desktop interface for CSC and interface for ISS clients Gain creator - - Managers will not be disturbed by urgent calls and will work based on their own planning – more effective work Client will be able to send inquiries faster and track the status of the inquiry that will rise overall satisfaction from quality of ISS service Pain relievers - - Provide the central point of information with clients profiles and contracts in one place Carry part of the job of ISS managers by informing ISS clients about contracts details, status of their inquiries and changes in managers calendar Motivation quotes help avoid stress Structuring clients inquiries

Customer segment Their problems Value proposition Services& Products Gain creator/ value proposition personas Their

Customer segment Their problems Value proposition Services& Products Gain creator/ value proposition personas Their needs Pain relievers

Persona canvas Description of persona (age, name, social status, occupation etc. ) Persona’s needs

Persona canvas Description of persona (age, name, social status, occupation etc. ) Persona’s needs Problems / challenges that personas faces

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VALUE PROPOSITION Value Proposition Value proposition is aVALUE PROPOSITION Value Proposition Value proposition is a
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