Non Verbal Communication and Active Listening
Non Verbal Communication Over 90% of our communication is non-verbal!
What is Non Verbal Communication? Hand movements Facial Expressions Body Posture Eye Contact And the use of Interpersonal space
Non Verbal Communication Setting Colour or Decor of an office Green creates a relaxed atmosphere (hospitals) Red is a stimulant (restaurants) Sitting behind a big desk emphasizes power
Mixed Message At times our body may be “talking” for us even as we otherwise maintain silence and when we do speak, our body may sometimes “say” something different than our words convey.
Think about it! Researchers indicate that gestures alone make up for as much as 70% of communication. In fact, a potential side effect of the growing use of electronic email, computer networking, and other communication technologies is that gestures and other non-verbal signals that may add important meaning to the communication event are lost.
Filtering The intentional distortation of information to make it appear most favourable to the recipient. ◦ Telling the boss what he/she wants to hear The person receiving the filtered communication can end up making poor decisions because of a biased and inaccurate information base.
Charades! In groups of 4 people you will play 1 round of charades person so that each person gets an opportunity to play Topics will be provided for you Group members will try to guess what you are acting out. Remember no talking! Non verbal communication only!
Active Listening Is the process of taking action to help someone say exactly what he or she really means. Being sincere in listening to find out the full meaning of what is being said. Controlling emotions and withhold premature evaluations of interpretations.
Listening Exercise The Wright Family
The Wright Family Was it hard to listen and pass the objects at the same time? It is difficult when you are not concentrating on what is being said because you’re busy doing something else. Did you get frustrated when you or others couldn’t keep up with the story? How much of the story can you remember?
5 Rules of Active Listening Listen for message content Listen for Feelings Respond to Feelings Note all cues Paraphrase and restate